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Avis sur Sheraton Indianapolis Hotel at Keystone Crossing

4 out of 5
Sheraton Indianapolis Hotel at Keystone Crossing
8787 Keystone Crossing, Indianapolis, IN

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 851 avis sur 1512." "
Note des voyageurs de 8 (Bien), d’après 316 avis sur 1512." "
Note des voyageurs de 6 (Satisfaisant), d’après 131 avis sur 1512." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 1512." "
Note des voyageurs de 2 (Horrible), d’après 109 avis sur 1512." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only criticism we had was a lack of porters who could handle luggage for a disabled or single individual. No porters along with disappearing carts that were difficult to find when needed. Otherwise, a lovely place to stay.
Séjour de 3 nuits en mai 2024
Réponse de Chris le 22 mai 2024
Thank you so much for your wonderful rating, but we do apologize for any inconvenience with your luggage service. We appreciate your feedback though, and hope to welcome you back soon!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk attendant was veey friendly and helpful after a long day of travel.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 20 mai 2024
Thank you so much for your positive feedback about our front desk team! We are so glad they were able to assist you, and we will be sure to relay that message.

10/10 Excellent

Ronald Y

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal location. Lots of conveniences and restaurants. Clean quiet hotel
Séjour de 3 nuits en mai 2024
Réponse de Chris le 17 mai 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

6/10 Satisfaisant

Kimberly

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Ordinary -- awkward room layout -- small bathroom, very low sink, no where to put clothes and towels when showering, no robe or slippers. only one caffeinated coffee, yet room for 2. Would not return.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 14 mai 2024
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback, and wish you safe travels moving forward.

10/10 Excellent

Leonardo, New York

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is an excellent hotel, I would came back
Séjour de 1 nuit en mai 2024
Réponse de Chris le 13 mai 2024
Thank you so much for your fantastic rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent choice
Séjour de 1 nuit en mai 2024
Réponse de Chris le 13 mai 2024
We truly appreciate your amazing rating, and thank you so much for taking the time to let us know about your stay.

10/10 Excellent

lisa

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mai 2024
Réponse de Chris le 10 mai 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Mike

Séjour de 1 nuit en avril 2024
Réponse de Chris le 8 mai 2024
Thank you so much for your fantastic rating! We truly appreciate you taking the time to let us know about your stay, and we hope to welcome you back soon!

8/10 Bien

Tiffany

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Looks great, but you are understaffed for such a large hotel & for what you charge. Valet takes forever & I tried to get food at the cafe and waited in line for 5 min with nobody there. I finally asked the hostess just standing there staring at me if someone works the cafe she said she stepped away she would be back. Waited another 3 min (while she stood there) and we walked away (as did another man standing behind me waiting) & I went to Mcdonalds:( The whole reason I picked your hotel was to have options for food & not to stop in the bad area of town on the way to our tournament, which we had to end up doing & that is a whole other story. Location is good, but if I can't use the amentities, why bother.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 7 mai 2024
We apologize for any inconvenience you may have experienced during your stay. We will address this matter with our Food and Beverage to ensure we do a better job moving forward. Thank you for your feedback, and we hope you have a wonderful day.

10/10 Excellent

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room renovations! Nice staff.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 6 mai 2024
Thank you so much for your wonderful rating and review! We truly appreciate you taking the time to let us know about your stay, and we hope to welcome you back soon!

8/10 Bien

Grant

Séjour de 3 nuits en avril 2024

2/10 Horrible

Ellen

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Check in went fine. I got to my room and the bathroom had not been cleaned. I carried everything back down to the front desk. They apologized and gave me free parking and another room. Got to the 2nd room and the air conditioner wasnt working. I left the room for a meeting and was told maintenance would fix it. I came back 2.5 hours later and nothing had changed. I went back down and asked forsome type of compensation. Since I booked through Expedia they said they could only give me a free breakfast and maintenance would be back up. An hour later maintenance came and said they fixed it but temperature hasnt changed. I wouldn’t recommend staying here.
Séjour de 1 nuit en mai 2024
Réponse de Chris le 6 mai 2024
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback, and wish you safe travels in the future.

10/10 Excellent

Justin

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Chris le 3 mai 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

8/10 Bien

JOSE FRANCISCO

Les points forts : Propreté et personnel et service
Ok
Séjour de 1 nuit en avril 2024
Réponse de Chris le 2 mai 2024
We appreciate you staying with us, and providing your feedback. We're glad to see that you overall enjoyed your stay, and we hope to welcome you back soon.

8/10 Bien

Sarah

Séjour de 3 nuits en avril 2024
Réponse de Chris le 2 mai 2024
We appreciate you staying with us, and providing your feedback. We are glad to see that you overall enjoyed your stay and we hope to welcome you back soon!

10/10 Excellent

Tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Professional staff! Great location
Séjour de 1 nuit en avril 2024
Réponse de Chris le 22 avr. 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

8/10 Bien

Libby

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing that hindered my experience was that there was no microwave in the room. Everything was amazing otherwise.
Séjour de 2 nuits en avril 2024
Réponse de Chris le 17 avr. 2024
Thank you for your rating and feedback. We do offer microwave options on some guest floors near the ice machines, as well as on the ground floor in the sundry shop. We apologize for any inconvenience you may have experienced, but glad to see you overall enjoyed your stay.

10/10 Excellent

Towanda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Truly Enjoyed my time at this hotel not having to go anywhere to get food or anything the mall was a simple walk through
Séjour de 2 nuits en avril 2024
Réponse de Chris le 15 avr. 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you taking the time to let the world know about your experience, and we hope to welcome you back soon!

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Chris le 15 avr. 2024
Thank you so much for you fantastic rating! We truly appreciate you taking the time to let us know about your experience, and we hope you have a great day!

6/10 Satisfaisant

Nyla

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The sheets had stains and were completely dirty when we got there. I asked for new and never got new/cleaned sheets. Other than that everything else was nice. The staff were nice. You had lots of dining and shopping options which was a plus. Just disappointed in not having a very clean room
Séjour de 2 nuits en avril 2024
Réponse de Chris le 12 avr. 2024
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and will follow up with our housekeeping team to address these concerns.

8/10 Bien

Kishore, Elmhurst

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, an excellent hotel.
Séjour de 2 nuits en avril 2024
Réponse de Chris le 11 avr. 2024
Thank you for your rating and wonderful comment. We appreciate you staying with us, and we hope to welcome you back soon.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté et équipements
Earring on floor and shower current needed refresh
Séjour de 1 nuit en avril 2024
Réponse de Chris le 11 avr. 2024
We apologize for nay inconvenience you may have experienced, but we appreciate your honest feedback and rating.

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Chris le 10 avr. 2024
Thank you for your rating and we hope you have a great day.

10/10 Excellent

Terina

Voyage en famille
No comment
Séjour de 2 nuits en avril 2024
Réponse de Chris le 9 avr. 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Shiquita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great affordable hotel in a convenient location.
Séjour de 2 nuits en mars 2024
Réponse de Chris le 8 avr. 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Arlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Chris le 8 avr. 2024
Thank you so much much for your amazing rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Amanda

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your amazing rating! We truly appreciate you sharing your experience, and we hope you have a wonderful day!

10/10 Excellent

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us and we hope to welcome you back soon!

2/10 Horrible

Tina

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 3 avr. 2024
We are sorry to see that you may not have enjoyed your stay with us. We appreciate your feedback though, and hope you have a great day.

8/10 Bien

Inzamam Ul Haq

Séjour de 2 nuits en février 2024
Réponse de Chris le 3 avr. 2024
Thank you for your rating!

10/10 Excellent

Ronikka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 2 avr. 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Adetunji

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent,i love all about it
Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you so much for your fantastic rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Michael

Les points forts : Équipements
Love it
Séjour de 1 nuit en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you so much for your wonderful rating and kind words! We truly appreciate you staying with us, and we cannot wait to welcome you back soon!

4/10 Médiocre

Monique

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
My experience was not the best the mattress had stains the room had an odor this was bought to the attention of the staff and they said due to me booking through third party there was nothing much they could do I believe the odor came from the mold in the room behind the sofa bed or the carpet just has not been treated and cleaned in that area but I just compromised because it’s water weekend and I wanted to enjoy my stay as much as possible but I had to call for room service twice on 3/30/2024 once at before 11 am and I left the room for 4 hours and returned the room service had still not been completed so I had to call the front desk again spoke with Markeita which’s whom I spoke with the first time and she said she would put in an additional request. So by the time room service arrived which was an hour after the second call at about 4 pm room service staff only bought clean linens and made the bed while me and my date were in the room sitting on the sofa as we waited in room service I did not want to complain to much and ruin out stay but this experience was not the greatest the room had a foul odor I used my body spray to pretty much cover the odor they need to throughly clean the rooms and sanitize carpet and get rid of mold and dirty mattresses.
Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback though, and hope you have a wonderful day.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you so much for your wonderful rating! It truly means the world to us, and we hope to welcome you back soon!

10/10 Excellent

Big Elephant

Les points forts : Infrastructures et conditions de l’hébergement
Customer service ok
Séjour de 1 nuit en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you for your wonderful rating and feedback! We appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you so much for your amazing rating! We truly appreciate you taking the time to let us know about your experience, and we hope to welcome you back soon!

10/10 Excellent

Carla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en mars 2024
Réponse de Chris le 29 mars 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 28 mars 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

katherine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome beds! Awesome pool and gym! Great location! It was a wonderful stay
Séjour de 1 nuit en mars 2024
Réponse de Chris le 26 mars 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

dustin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant experience
Séjour de 2 nuits en mars 2024
Réponse de Chris le 25 mars 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Chris le 26 mars 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

8/10 Bien

Andy

Séjour de 1 nuit en mars 2024
Réponse de Chris le 15 avr. 2024
Thank you for your feedback and rating. We appreciate you staying with us, and we hope you have a great day.

4/10 Médiocre

Kevin

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
The hotel was shabby overall. Torn and stained upholstery and peeling paint everywhere. Also 1 bottle of water was privided per day along with a card that says "stay hydrated"
Séjour de 4 nuits en mars 2024
Réponse de Chris le 25 mars 2024
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback though, and hope you have a great day.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are traveling and found this great hotel at a reasoable price close to a great restaurant.
Séjour de 1 nuit en mars 2024
Réponse de Chris le 19 mars 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you taking the time to let us know about your experience, and we hope to welcome you back soon!

10/10 Excellent

Robert Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet facility.
Séjour de 2 nuits en mars 2024
Réponse de Chris le 19 mars 2024
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!

8/10 Bien

Kelly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice business stay.
Séjour de 1 nuit en mars 2024
Réponse de Chris le 19 mars 2024
Thank you for your feedback.

8/10 Bien

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a very nice hotel
Séjour de 1 nuit en mars 2024
Réponse de Chris le 12 mars 2024
Thank you for your kind feedback. We truly appreciate you staying with us, and we hope to welcome you back soon.

10/10 Excellent

elizabeth

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Chris le 11 mars 2024
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

6/10 Satisfaisant

Rebecca D

Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you for your feedback.