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Avis sur HOLIDAY INN EXPRESS & SUITES INDIANAPOLIS - EAST

2.5 out of 5
HOLIDAY INN EXPRESS & SUITES INDIANAPOLIS - EAST
7035 Western Select Dr, Indianapolis, IN

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 346 avis sur 943." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 943." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 943." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 943." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 943." "

8,0/10

Propreté

8,4/10

Personnel et service

6,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bon confort, cependant le divan-lit n'avait pas été nettoyé en dessous ni dans les cracks car nous avons trouvé un bas et du mangé et ce fût compliqué d'avoir des draps pour celui-ci. Pas eu de nouvelles serviettes ni débarbouillette pendant le séjour. Pour le restant, sensiblement bien.
Séjour de 3 nuits en avril 2018

10/10 Excellent

Raymond

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2017

8/10 Bien

Mo, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
les chambre sont propres
Si ce n'était pas le bruit de l'autroute, ça serait excellent comme Hotet, mais en général, j'étais satisfait,

2/10 Horrible

Hansen, Jacksonville

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Run down smelly room. Staff was great. Hotel needs a remodel.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

SHIMEI

Séjour de 1 nuit en mars 2024

10/10 Excellent

Sonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
property was clean and close drive to Warren Performing Arts Center. Also many food options close by..
Séjour de 1 nuit en mars 2024

10/10 Excellent

Andrea

0
Séjour de 1 nuit en février 2024

8/10 Bien

Alicia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for the price
I stayed 3 nights for a conference in town. The hotel seemed to be in a good area and clean for the most part. The bathroom is really what needed the most work. The jacuzzi jets looked dirty, there was damage on the floor and tub, and the hot water on the first night was lukewarm at best. It did improve on the other nights so I wonder if it was just a fluke for the hot water heater. It worked for what we needed and the breakfast was good. The cleaning staff did a good job, but some of the damage made things seem unkept. I would stay again for the price.
Séjour de 3 nuits en février 2024

10/10 Excellent

Loc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing is good
Séjour de 1 nuit en février 2024

10/10 Excellent

Justin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Audra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Patrick

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Gina

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Steve and Pam

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Nice, but not everything worked.
Many of the appliances in the room did not work. (Hair dryer, outlets)
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Sheleana

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never stay again
I was made to check out because I refuse to pay for another day when my card had already been charged $272 for the room for 2 nights and $100 incidental fee the manager tried telling me I was only charged $186 which wasn’t true . I even had my bank statement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My experience and stay was fantastic. I plan on staying there again
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was wonderful
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service, and great breakfast options. You need some usb plug ins in the rooms
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Robert

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ricky

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Was nice the lady that checked us in was super nice. Only thing that I was upset about was when I purchased the room I wanted a pool for the kids while on our stay, it was on it while I selected it, then my email had a line through the pool like it wasn’t here, got here and there was a pool and we didn’t pack swimming stuff
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Stacy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Michelle

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Roger

Voyage en groupe
Les points forts : Personnel et service et équipements
Property definitely needed to be updating. For the most part the rooms were clean. Old carpeting. Room is spacious as we had three people in the room. Two beds pull out sofa. Microwave & mini fridge! Friendly staff. Sketchy people hanging around property! Average price.
Séjour de 2 nuits en octobre 2023

8/10 Bien

keith

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en octobre 2023

8/10 Bien

Alexander

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Everything was clean but fire alarm kept going off early in the evening due to dust getting in the system because they were working on the pool. One of the reasons we chose this hotel is because it had a pool and when we arrived we were told the pool has been out of service for over a year and there was almost little to no sense from management that this would be seen as something unfair or misleading to me when I booked it. The breakfast was good and they really kept up on keeping the food stocked and hot.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was great
Séjour de 1 nuit en septembre 2023

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en août 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Rooms only had Double beds, which didn't fit our family. Pull out couch was lumpy and old as well. Didn't sleep well and that couldn't be changed. The bathroom and elevators looked and smelled moldy. Couldn't be changed due to the full capacity of the hotel. The pool was closed, no one knew why or when it would be open, such a disappointment. Breakfast was the same food every day, and was always a problem. Either coffee machines leaked, the pancakes machine broke, juice never worked, or there was hot food needing to be restocked all the time. It appeared they didn't have enough staff to keep breakfast stocked properly, which was a pain to ask every time you went to get something. I presume this is an older hotel based on the condition and the problems they are having at the moment. I sincerely hope that management does a major tear-out and up grade soon. We will not be coming back unless some major renovations are done to this building.
Séjour de 4 nuits en août 2023
Réponse de Justin Hendricks - GM le 20 août 2023
I am sorry to hear about your experience with us at the Holiday Inn Express East. While you did see our pool it is under renovation and my staff nor I have a timeline on when it will be in operation. The pool is not listed on any website currently until it is open. Yes we had some issues during breakfast. Two kids broke the juice machine during your stay and on busier days my breakfast attendants do serve the same food especially on the weekends so that we can accommodate the amount of guests. As you have stated this hotel is older and in need of renovation, we are slated to begin a renovation here in the future. I hope that once the renovations are complete you and your family will give us another try

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Justin Hendricks - GM le 20 août 2023
Thank you for the great feedback

8/10 Bien

Drew

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean and well lit at night. Parking was a slight problem, but they have an agreement with the hotel next store. Staff was accommodating. I would recommend this hotel to others.
Séjour de 2 nuits en août 2023
Réponse de Justin Hendricks - GM le 20 août 2023
Thank you for the kind words and we hope to see you soon.

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trucking company next door, otherwise nice place
Séjour de 1 nuit en août 2023
Réponse de Justin Hendricks - GM le 20 août 2023
thank you for the feedback

8/10 Bien

nigel

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Justin Hendricks - GM le 20 août 2023
Thank you for the scores

8/10 Bien

Theryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Justin Hendricks - GM le 20 août 2023
thank you for the feedback

8/10 Bien

Carlos

Séjour de 5 nuits en juillet 2023

4/10 Médiocre

MICHAEL

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not bad, except for the roaches (seriously)
The staff was friendly, and the room was comfortable, but there were roaches. Not just one or two, but a lot. When I got up to go to the bathroom in the middle of the night, the floor was crawling with small roaches. It was really disgusting. When I told the person at the desk in the morning, he said "sorry, we'll look into taking care of that," but didn't offer any other help or assistance. Not the standard of service or cleanliness that I would expect from a Holiday Inn property.
Séjour de 1 nuit en juillet 2023
Réponse de Jon le 31 juil. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express INDIANAPOLIS - EAST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

JOYCE, AUSTIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best breakfast we've seen all week - kudos to the cook!
Séjour de 1 nuit en juillet 2023
Réponse de Justin Hendricks - GM le 20 août 2023
thank you for the feedback. I am glad that you enjoyed breakfast.

8/10 Bien

Sara

Séjour de 1 nuit en juillet 2023
Réponse de Justin Hendricks - GM le 20 août 2023
thank you for the feedback

2/10 Horrible

sandy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked in holiday inn and they put me in to comfort inn. Now I don’t trust holiday inn again.
Séjour de 1 nuit en juillet 2023
Réponse de Jon le 21 juil. 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spare yourself- don’t stay here!
Terrible experience entirely. Filthy room with mold and hair in the shower. The bedding had hair all over. Lights not working, outlets not working. This list goes on and on. Whatever you do, don’t stay here. We left early!
Séjour de 1 nuit en juillet 2023
Réponse de Jon le 19 juil. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express INDIANAPOLIS - EAST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

8/10 Bien

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was above average. That's saying a lot.
Séjour de 4 nuits en juin 2023
Réponse de Jon le 21 juil. 2023
Thank you so much for your kind words we are happy you enjoyed your stay.

4/10 Médiocre

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall, this was not the standard for Holiday Inn. Multiple ice machines broken or gone from floors, leaky shower, fire alarm went off for whole hotel due to burnt toast, later in morning there was a power surge to where all power went off in room. Staff was nice.
Séjour de 1 nuit en juin 2023
Réponse de Jon le 2 juil. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express INDIANAPOLIS - EAST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Adam

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay here, not too far from downtown Indy. Definitely not on par with other Holiday Inn Express stays, but no real complaints. Fixtures in room seemed to have been broken and repaired in sketchy ways, but everything worked and was safe. Breakfast was good, though the pancake machine was "not working right now" the four days we were there. All in all, I'd stay here again.
Séjour de 3 nuits en juin 2023
Réponse de Jon le 14 juin 2023
Thank you for the review.

8/10 Bien

Laura

Séjour de 2 nuits en mai 2023
Réponse de Justin Hendricks le 20 juin 2023
Laura, Thank you for staying with us. I hope that you enjoyed the stay and that you will visit us again.

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Justin Hendricks le 20 juin 2023
Jason. Thank you for staying with us and for the wonderful score we really appreciate it. I hope that you visit us again soon

4/10 Médiocre

Tabatha

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bed was comfortable and room was clean except the curtain by the bed was filthy. And when I say filthy, we are pretty sure it was either human feces or vomit splatters.
Réponse de Justin Hendricks le 20 juin 2023
Tabatha, I am extremely sorry to hear that you experienced issues during the stay here. I hate to hear that the curtain was filthy in the room, this is definitely not the experience I want my guests to have. Thank you for bringing this to my attention and I will see that the appropriate department manager is made aware of this.

10/10 Excellent

OSAMEDE PEACE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent facilities, friendly and helpful staff. I easily extended my check out time.
Séjour de 1 nuit en mai 2023
Réponse de Justin Hendricks le 20 juin 2023
Thank you for staying with us here at Holiday Inn Express Indianapolis East. I am glad to hear that your stay was pleasant and that the staff was helpful and friendly. I hope that you will visit us again soon.

10/10 Excellent

Sam

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2023
Réponse de Justin Hendricks le 20 juin 2023
Sam,Thank you for staying with us and for the great score. I hope that you visit us again soon.

2/10 Horrible

Brandon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We booked this specifically for the pool only to find out it has been closed for almost a year. My 7yo daughter was not happy. We paid extra to stay at this hotel for the pool.
Séjour de 1 nuit en avril 2023
Réponse de Jon le 24 avr. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express INDIANAPOLIS - EAST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

4/10 Médiocre

Jennifer

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
For the price I thought it would have been cleaner. Very disappointing.
Séjour de 2 nuits en avril 2023