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Avis sur Extended Stay America Suites Indianapolis Airport W Southern

2.5 out of 5
Extended Stay America Suites Indianapolis Airport W Southern
5350 W Southern Ave, Indianapolis, IN

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 91 avis sur 563." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 563." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 563." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 563." "
Note des voyageurs de 2 (Horrible), d’après 159 avis sur 563." "

6,2/10

Propreté

6,6/10

Personnel et service

5,2/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

2/10 Horrible

Martin

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rien
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 21 oct. 2022
Dear Martin, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

6/10 Satisfaisant

Daniel

Les points faibles : Propreté
Séjour de 4 nuits en avril 2019

2/10 Horrible

Yolanda

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel room conditions are bad with bathroom tile peeling and bathroom not clean nor well maintained.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Yolanda,  Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that the bathroom condition did not meet your expectations. Please know that we take your feedback seriously, and immediate steps are being taken to address and rectify these issues to ensure a clean and well-maintained environment for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this matter to our attention, and we look forward to welcoming you back for a better stay.Sincerely,Hotel Management

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beware. The property was being renovated during our stay, but I have other concerns, as well. New flooring had recently been installed in room, but everything was covered in dust. Breakfast was continental breakfast, only -- oatmeal packets and packaged muffins (even then, one the kids grabbed was moldy). Bedding was barebones, but clean and comfortable with the exception of the sofa bed. I had to make a special trip to the front desk to get sheets for the pullout bed; the extra pillows were basically stuffed plastic bags. The sofa bed could hardly open in the space and that mattress was lumpy.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Jessica, Thank you for being our guest and for taking the time to review your stay. We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand the frustration caused by the ongoing renovations, the cleanliness issues, and the inconvenience with the sofa bed and the bedding. Your feedback regarding the dust and limited breakfast options is concerning, and we will address these issues to ensure a more comfortable and enjoyable experience for our guests. Additionally, we are working diligently to improve our amenities and services, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management

4/10 Médiocre

Concepcion

The room was dirty. The furniture was dirty, floors were sticky, sheets were stained.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Dear Concepcion, We're truly sorry about your disappointing experience. Maintaining cleanliness and comfort is essential; we failed to meet those standards during your stay. Your feedback is invaluable, and we'll address these issues with our housekeeping team to ensure immediate improvements. Please accept our sincere apologies for the inconvenience you endured. We're committed to providing a superior guest experience and hope you'll give us another opportunity to exceed your expectations in the future. Your satisfaction is our top priority.Sincerely,Hotel Management

2/10 Horrible

Ally

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Upon arrival our room was not ready and I believe was not even touched yet. We waited about 40 minutes, then walking in it was still dirty, marijuana fragments on the dresser and crumbs in the mattresses along with a dirty pack of smokes between the wall and the dresser. We were going to let that go because we only had to stay one night cause we were in town for an NBA basketball game. But, we got back from our game and walk into 3 or 4 cockroaches scattering around the kitchen so we packed our stuff and checked out immediately. The person at the counter was always very nice and helpful and did tell us we would receive our money for the room refunded to us but I have yet to receive it. I received the $100 deposit back but still no $260 refund that he told us we would receive. It was just a very disappointing experience especially driving 5 hours from Michigan to even get there and having no backup option for our nightly stay.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 12 avr. 2024
Dear Ally, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Edward

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A modest but comfortable room with all amenities…full size refrigerator, stove, and microwave.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jackie

Les points forts : Propreté
Séjour de 6 nuits en avril 2024

4/10 Médiocre

Kaytlyn

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was very nice, and helpful when checking in. The hotel has a stench we assumed was just in the lobby as there was a sign they were renovating. However, it was the whole building. The bathrooms weren’t clean, the fridge in our room had a terrible smell. When we tried to lock the door, the screws fell out of the lock. There were people on our floor yelling the whole time we were there. We decided to not stay and drive the few hours home instead.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Kaytlyn, We sincerely apologize for the discomfort you experienced during your recent stay. While we are glad to hear that our staff provided friendly and helpful service, we regret any inconvenience caused by the condition of the property. Your feedback regarding cleanliness and maintenance issues is concerning and will be addressed with urgency to ensure improvements are made. We understand your decision to leave, and we apologize for falling short of your expectations. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

2/10 Horrible

Shane

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property has more than I care to list. Ran down is the best way to say it. The breakfast is trivial to say the least. The fact that they list it is a joke.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Shane, Thank you very much for sharing your valuable feedback. We are dedicated to exceptional hospitality and apologize for not meeting your expectations. As we consistently strive to enhance our property, your feedback holds great value. Your input enables us to implement significant changes to better cater to our guests' requirements and elevate our services for all. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hotel Management

2/10 Horrible

Donnell Jones

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst place to ever stay in! The fold out couch mattress was nasty! Red duct tape over a hole in the bathroom shower. The tub was peeling. Two of the outlets didn't work either. The elevator was missing flooring. 2nd floor smelt of mold. Do not go to this "hotel" it is beyond nasty and should be condemned!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 20 mars 2024
Dear Donnell, Thank you for sharing your recent stay with us. We sincerely apologize for the discomfort you experienced due to the cleanliness and odor issues and regret that we did not meet your expectations with the upkeep of the property. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made and that everything is running smoothly and functionally. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

6/10 Satisfaisant

Maranda

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Myself, husband, and three kids were in desperate need of somewhere to stay after a prior hotel mishap and driving 5 hours from TN. I booked my room online, and when we showed up to the property I was told they were overbooked and didn't have somewhere for us to stay. Everywhere in the area was fully booked, however one of the area managers made it work for us. I was extremely grateful for this. The 3rd floor was in the process of being remodeled and he stated that although it wasn't finished we could stay since we were desperate. He prefaced the condition of the room, but it was not even close to the way it was explained. The bathtub was extremely brown and dirty, I let one of the front desk workers know, but it never got cleaned so my family and I never got to shower for the weekend. The pull out couch was broken, I tried to pull it out for my son to sleep on but it wouldn't pull out all the way. Thank goodness it didn't though, because the mattress was moldy and covered in animal hair. When we tried to push it back in, it wouldn't, so it stayed partly open the entire stay. The complimentary breakfast was only prepackaged muffins, granola bars, instant oatmeal, and coffee. No water, juice, or anything else to drink. We were EXTREMELY thirsty, and were told there was a vending machine. So I tried to use the vending machine, and it wouldn't work at all. The water from the faucet was completely white, it almost looked like milk it was so cloudy.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear Maranda, Thank you for taking the time to share your dissatisfaction. It wasn't very pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper measures as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 Horrible

Adeline

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was beyond rude. The entire hotel was super rundown. The elevator smelled horribly. The room smelled really bad of cigarettes and the bath tub faucet kept making weird clicking noises all night I did not stay the second night. I was scared to even have my car in the parking lot specially, when there were a bunch of signs saying they were not liable if things are stolen or broken into your car. Never again.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 8 mars 2024
Dear Adeline, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

4/10 Médiocre

Jomitra

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It's ok tub was awful in room 147 the couch was broke DOG HAIR EVERYWHERE, THE STAFF AND CLEANING LADY WERE GREAT AND VERY FRIENDLY SO HELPFUL,AND GOT US WHATEVER WE ASK FOR SOOO NICE
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Jomitra, We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is invaluable, as we always want to know how we can enhance our guest experience. We will share your observations with our housekeeping team to ensure our thorough cleaning standards are met. On a brighter note, we are pleased you recognized our devoted staff members. It was a pleasure having you as our guest, and we hope to welcome you back for a much-improved stay in the future. Sincerely,Hotel Management

2/10 Horrible

KAMILLE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was completely unprepared for the 3 inches of snow that fell the day of our arrival. They did not salt or plow their driveways and parking spots. And because the temps were so low, the slush turned into ice. Also the front desk clerk MaKayla was VERY RUDE and unprofessional. We checked in Friday night and they took payment with no problem. We woke up Saturday morning to enjoy some of the All Star weekend festivities. Once we cameback to the hotel, our keys didnt work. Went to speak with the front desk (Makayla) and she was immediately irritated with us as if we did something wrong. She told me that it shows in the system that we were a NO SHOW & that they refunded our money. Clearly that was a mistske but instead of her saying that and trying to fix it, she told us either we had to pay AGAIN (cause the refund hadnt hit my account) or leave. So of course this infuriated me to the point where I requested a manager. I spoke with the manager and he said he will straighten it out and Makayla should be giving us a new set of keys. Fine right? WRONG! Makayla still wanted to go back and forth with me in regards to the "refund" AFTER her manager said he would handle it. More words were exchanged between us because she refused to just give me new keys and eventually threw the keys at me. NO LIE! By this point i was livid and I cursed her out! She took me completely out of my character. She called the police and we were told we had to leave All because of the their mistake
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear KAMILLE, Please accept our sincere apologies for the distressing situation you encountered. We understand how frustrating it might have been to face such a predicament. We're genuinely sorry for any inconvenience caused and even more so for the demeanor of our staff. Please know we do not take this lightly, and we will evaluate your concerns with our team to uphold our service standards and prevent such matters from repeating. We are wholly committed to regaining your trust in our hotel, and we hope you will allow us a chance to welcome you back in the future.Sincerely,Hotel Management

10/10 Excellent

Amy, Lewistown

Séjour de 3 nuits en décembre 2023

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Brenda

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is honesty a dump. The bathroom wreaked of mold when taking a shower even with the door open. We had a neighbor with a yipping dog that barked all night. It was just sketchy and it was dirty and it smelled
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 16 janv. 2024
Dear Brenda, Thank you for choosing us. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve .Sincerely, Hotel Management

2/10 Horrible

Ivy

Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

dequan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

dequan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very un personal staff and no luggage carts but one so you have to carry all you stuff in one by one and they do nothing to assist you and have the plug in don’t work and they down size my room and did not accommodate me on it either
Séjour de 5 nuits en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear dequan, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Management

10/10 Excellent

Laurie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and spacious
Réponse de Hotel Management le 9 févr. 2024
Dear Laurie, We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

10/10 Excellent

Carolyn

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Alexis

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

stanley

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is a dump and front desk staff are unfriendly and borderline rude. Certainly not welcoming or accommodating. Hope you like granola bars and muffins for breakfast. That's all you get. But we didn't even get that. They hadn't put them out and it was after 8am. Terrible smoking odor in non-smoking room, disgusting stains on the desk chair, cheetos and blood stains on the pull-out sofa bed, and a giant hole in the tub liner housing who knows what mildew and bacteria. Disgusting.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 15 déc. 2023
Dear stanley, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Also, we are sorry our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

6/10 Satisfaisant

RAFAEL

Séjour de 2 nuits en décembre 2023

2/10 Horrible

Sabrina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BEWARE!!!
It was awful..bathroom was not cleaned.. sofa bed was full of crumbs and even found dirty socks stuffed between cushions..asked for a refund and the front desk attendant offered me another room..sad to say it was just as bad and trash left under kitchen cabinet, no toilet paper and room smelled awful, I had to use body spray for air freshener..Very disappointed..It was a upscale homeless center..I was told I would get a partial refund and did not. DO NOT STAY THERE.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 11 déc. 2023
Dear Sabrina, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please connect the front desk for further assistance. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Horrible

Donald

Voyage en famille
They had dead bugs on the bed. Sheets were stained. The manager had overbooked the hotel we were supposed to stay at to avoid Expedia getting involved and it was horrible.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 9 déc. 2023
Dear Donald, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay. Your background does not reflect our usual standards, and we appreciate your understanding. Rest assured, we are addressing the issues raised to prevent such occurrences in the future. Your comfort is our priority, and we regret any inconvenience caused. If there's anything more you would like to share or discuss, please feel free to reach out directly. We hope to provide a more positive experience in the future.Sincerely,Hotel Management

2/10 Horrible

stanley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sleeper sofa had cheetos and blood stains. Obviously not something they open and clean regularly. Tub had massive whole in tub covering (refurbished tub) which was dirty underneath. My son and his friend's room was supposed to be non smoking but had a strong smoking odor. There was also a desk chair with fabric covering on the seat that was severely stained in multiple places and just looked disgusting. Upon arrival, I knew we were about 90 minute early but like any other hotel, expected if the room was available they'd check us in. When I approached the desk, Michaela looked at me with no expression, didn't greet me, just said, 'Yeah?'. I said I was checking in and her reply in a nasty tone as if what I had just asked was absurd was, 'We don't have any rooms, not till 3 o'clock. Check in isn't till 3:00." Not, 'I'm sorry, we don't have any rooms available right now' or something gracious and empathetic. Really, really nasty and uncaring service. When I returned later to let them know we had to leave for our event and ask how late I can check, the manager was there and all of a sudden Michaela was a bit nicer and offered to do something to quasi check us in and let us pick up the keys when we return. Will NEVER stay here again or any other Extended Stay. They've obviously gone way downhill from what they used to be and to put it plainly, have become a fleabag hotel. Just awful. 'On the go' breakfast was packets of oatmeal and hot water.
Réponse de Hotel Management le 5 déc. 2023
Dear Stanley, Thank you for taking the time to share your feedback regarding your recent stay. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we are sorry that you had a less-than-satisfactory experience and apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal guest and would appreciate the opportunity to make it right and provide you with the exceptional hospitality that you deserve and have come to expect from our brand.Sincerely,Hotel Management

4/10 Médiocre

Riley

Les points faibles : Infrastructures et conditions de l’hébergement
Unclean feeling. Banging on residents doors at 4 am.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 5 déc. 2023
Dear Riley, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our property's cleanliness and the banging on residents' doors, which caused a disturbance. We value your input and will take the necessary steps to address such issues promptly and effectively. Thank you for bringing this to our attention. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate your patience and understanding and hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

4/10 Médiocre

Todd

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
If you want to stay in a place that feels clean, spend a little more. Needs a facelift. Ugh
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 5 déc. 2023
Dear Todd, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

4/10 Médiocre

Mark

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Brian

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Very Disappointed
Arrived to hotel at check in time, room wasn’t ready. Had to wait over an hour to just throw luggage in room. No discount was offered let alone an apology for the inconvenience. Will not stay here again
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 5 déc. 2023
Dear Brian, Thank you for taking the time to provide us with your valuable feedback. We apologize for your room not being ready upon your arrival and for any frustration and inconvenience this caused. Please be assured that we take this matter seriously and will take all necessary steps to ensure that such incidents do not occur in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

6/10 Satisfaisant

Michael, Bloomington

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Larissa

Séjour de 3 nuits en novembre 2023

2/10 Horrible

Saurabh

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements
No breakfast served. On the website they says.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 20 nov. 2023
Dear Saurabh, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Our goal is to ensure that all our guests can enjoy our complimentary amenities, and we can assure you that we will investigate why your experience was not what we typically provide. Thank you for staying with us during your visit, and we hope to host you again.Sincerely,Hotel Management

2/10 Horrible

Zion

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Upon check in I asked the reception is if the hotel was pretty clean considering it’s an extended stay I know people of all kinds live there and I’m just passing through for a weekend stay. After getting my keys to the room I went and checked it out before taking my kids inside. Immediately you could see that the room had not been properly turned over if at all. There was a large splatter on the curtains of what I can only hope was a sauce and not blood, hair in the tub, on the counter and in the blow dryer, some trash on the counter and a used drying towel hanging on the bathroom door. I asked front desk if they could get someone in there to clean fire I returned with my children and she said they had no one on staff to do it and no other rooms available. The only monetary accommodation was to check me out and give my deposit back but not the money for the room. It was late I had to get my kids so I decided to stay so as to not lose the money. The following morning we wake up to no power, phone chargers not working, phone in the room not working, refrigerator out so the food we brought was warm, the hallway was dark and elevators down so we had to walk the three flights down to front desk to see what was going on, again no accommodations so we had to just leave for the entire day and returned at midnight just to sleep before check out the following day.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Zion, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

4/10 Médiocre

Jessica

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disgusting
It’s pretty bad when I give something a bad review, but here we are. Check in was ok, the poor clerk seemed very frazzled by a water pipe break, resulting in no water for the hotel. That is understandable, the situation was out of her hands. When we were walking through the halls, the smell of marijuana was very evident. Inside our room, it smelled like it hadn’t been cleaned for a while. There were various stains on the floor, no couch and limited seating. When trying to find the remote for the tv, discovered that there wasn’t one. When I went to call the front desk like the pamphlet said to, I discovered that the phone didn’t work. I went downstairs and asked for a remote, which the clerk had to go find one. Back in the room, when I turned on the tv, I discovered that there wasn’t cable. The cord had been broken and couldn’t be fixed. The absolute cherry on top was when I went to the sink once the water was back on, I discovered a used bar of soap and hair everywhere. There was hair in the shower as well. I was so glad to leave!!!!
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Jessica, Thank you for taking the time to provide us with your feedback. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we are sorry that this was not your experience. We will share your notes appropriately with our team. We are also sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team is working on getting our operations back to normal. We regret this happened while you were here. Thank you once again for your valuable comments; we wish you all the best for your future travels.Sincerely,Hotel Management

2/10 Horrible

Lisa

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The pictures and description on the website are deceptive. It is a non-smoking hotel, but the whole place smelled of cigarettes and marijuana. The bathroom was very dirty and the bathroom sink had barely any water flow.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 9 nov. 2023
Dear Lisa, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

6/10 Satisfaisant

Hali

Séjour de 3 nuits en octobre 2023

2/10 Horrible

Joseph

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel smelled musty and strong odor of weed. The elevator's floor was coming undone. The sofa sleeper in my room was broken, the trash was over flowing in my room upon my check in. I was not given the room I reserved and paid for, I was told, "sorry, that room type is no longer available" The hotel was very run down and falling apart.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Guest, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. Also, we regret that the room type you requested was not available. While we do our best to accommodate requests, availability depends on occupancy. Your feedback is important to us, and we will review the matter and take the necessary steps to ensure that such issues do not arise in the future. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

8/10 Bien

William

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Michael le 4 déc. 2023
Thank you for your feedback. I will share with hotel staff.

2/10 Horrible

John

Les points faibles : Personnel et service
poor
The hotel advertises breakfast and did not have anything available at the times indicated. We went down at 8:30 both days and found a note that they did not anything left.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 26 oct. 2023
Dear John, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management

2/10 Horrible

Tyrese

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bathroom was dirty and towel were stained.
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 24 oct. 2023
Dear Tyrese, Thank you for taking the time to provide us with your valuable feedback. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We take these matters seriously and have taken immediate steps to address the issue. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like everything. This might be my new home when in Indy
Séjour de 1 nuit en octobre 2023
Réponse de Michael le 4 déc. 2023
Thank You for your great feedback. I will share with the hotel staff.

2/10 Horrible

Benjamin

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Filthy and poorly managed!
This is the most filthiest hotel I have ever stayed in. There is feces and urine stains around the property, dilapidated cars in parking lot, roaches, carpets are stained and urinated on, doors don’t lock, homeless people around, drug use abounds with management turning a blind eye. I tried to cancel as soon as I got there, but since I checked in, it was too late.
Uninviting entrance.
Broken door for any one to come and go
Urine stains by entrance
Leaks and staining of property
Séjour de 3 nuits en octobre 2023
Réponse de Michael S le 17 oct. 2023
Hello Benjamin.I am very sorry for the experience you had at our hotel. We never want any guest to feel unwelcome or unsafe at our hotel. I have reviewed your photos and spoke with my team to remind them of brand standards. I wish this was brought to our attention while you were here for your 3 day stay. However, i have compensated one night for you and you should expect it back to your account in 5-7 business days. We hope that you will give us another chance to earn your business in the future.

10/10 Excellent

Leslie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CUSTOMER FOR LIFE
I stayed at two ESA motels on my journey across America and was pleasantly surprised by the total experience. Your facilities were extremely clean, comfortable, and economical, well within my budget. I will always seek out ESAs on future trips. I've already referered ESA to my friends. You have a customer for life!!!
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 16 oct. 2023
Dear Leslie, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for our staff are appreciated and shared with the team for encouragement. We look forward to welcoming you back! Sincerely,Hotel Management

6/10 Satisfaisant

Jamie

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
I cannot complain to much, as i knew we were getting the very last room available. It was clean, but there were no towels or trash cans, and you could not use the shower.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
Dear Jamie, We want to thank you for staying with us. We are glad you were pleased with your room, mainly the cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management