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Avis sur Days Inn & Suites by Wyndham Northwest Indianapolis

2 out of 5
Days Inn & Suites by Wyndham Northwest Indianapolis
3910 Payne Branch Rd, Indianapolis, IN

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 133 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 197 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 223 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 212 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 240 avis sur 1005." "

5,8/10

Propreté

6,6/10

Personnel et service

5,2/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Franck

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Chambre sale, pas de petit dej et même pas un café. J’ai demandé à changer de chambre immédiatement. Le responsable est venu et m’a proposé directement celle d’à côté. Celle ci n’ayant pas de poils/cheveux dans la baignoire, nous sommes restés. Pour une nuit ok, mais vraiment pas plus.
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager. le 26 août 2022
Dear Guest,We apologize for the problems you encountered during your stay. We are working to rectify each of them, and we hope that you will give us another chance to earn your business in the future.Sincerely,Hotel Manager

10/10 Excellent

Edilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price good location
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Dear Edilia,Thank you for your positive review! We are thrilled to hear that you found our hotel to be a good value and in a convenient location. We hope you had a comfortable stay with us and that you were able to enjoy all that Indianapolis has to offer. If your travels bring you back to the area, we would love to welcome you again.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis

4/10 Médiocre

Ashley

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The towels were stained, we had to purchase towels from Walmart. A roach was spotted in the bathroom, I never felt comfortable leaving my items open in the room. This location is about 30 mins from anything in the city.
Séjour de 4 nuits en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Dear Ashley,Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations during your recent stay with us. Please know that we take your comments seriously and have passed them along to our housekeeping and pest control teams for immediate attention.We are truly sorry for the inconveniences you experienced and regret that we were not able to address them while you were here. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we clearly missed the mark in your case. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity to host you whenever your travels bring you back to the area.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis

2/10 Horrible

LaDisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Sorry For the inconvenience. Thank you for the review. We will Take care of it in the future.

10/10 Excellent

Joshuea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place I have nothing negative to say about it
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Thank you for your positive feedback, Joshuea! We are thrilled to hear that you enjoyed your stay with us at Days Inn & Suites by Wyndham Northwest Indianapolis. We strive to provide a comfortable and welcoming experience for all of our guests. We hope to welcome you back again soon!

2/10 Horrible

Andre

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Often bad reviews are skewed due to the emotions at the time BUT this are nice compared to the actual experience- if I would have given a Zero if that was an option. The location is in disrepair, on all levels, from the entrance, the hallways, the vending machines, in the room only one outlet and one lamp worked in the room: it also needed a deep cleaning, I knocked my water bottle over and when blotted up the water fro The carpet with a towel it turn black.
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excellent

Edilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mai 2024
Réponse de Management le 19 mai 2024
Thanks

4/10 Médiocre

Kelli, PRICE

Voyage en famille
First....I reserved 2 queen beds and got full size, I also reserved a rollaway but did not get. If you called the front desk they acted put out. There was homeless people hanging out. One of them causing authorities to be present. Not impressed at all with this property.
Séjour de 3 nuits en mai 2024
Réponse de Management le 19 mai 2024
Dear Kelli,s was filthy My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks

4/10 Médiocre

Brianna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Thanks

2/10 Horrible

Jessie

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people that work there are rude well I only met a couple of them so I shouldn’t say all the people that work there but the ones I met were rude used bad language in front of kids it didn’t make no sense
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Dear Jessie, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks

2/10 Horrible

Victoria

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deceiving pictures
Séjour de 1 nuit en mai 2024
Réponse de Management le 11 mai 2024
Dear Victoria,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.

4/10 Médiocre

Theresa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel need to be upgraded. It’s old the beds are old. They didn’t have extra bath towels or blankets ect
Séjour de 2 nuits en avril 2024
Réponse de Management le 11 mai 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks

6/10 Satisfaisant

Gary

Voyage en famille
Les points forts : Propreté et personnel et service
Shower was not the cleanest. It looked old and needed upgraded. The breakfast was poor. There was hardly any food out. We had to ask for it to be refilled. There wasn’t much variety. No fruit or eggs. Pancakes tasted funny.
Séjour de 1 nuit en mai 2024
Réponse de Management le 11 mai 2024
Dear Gary,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

8/10 Bien

GIUSEPPE, PAVIA

Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Thank you for the Review.

6/10 Satisfaisant

Lyndsey

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
You definitely get what you pay for. Check in was supposed to be anytime after 3, we arrived around 3:30 and our room wasn't ready yet the man at the desk said to wait 10 mins and it should be ready. So I went to my car for those 10mins came back in and he said another 5 mins. Finally after another 10 mins pass the room was ready. The room itself smelled very clean (the floors were still wet since housekeeping just left from mopping) The pool was working so that was a plus. The breakfast was very limited. But all around wasn't a bad stay.
Séjour de 3 nuits en avril 2024
Réponse de Management le 11 mai 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

10/10 Excellent

JORGE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and very quietly
Séjour de 1 nuit en février 2024
Réponse de Management le 11 mai 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

4/10 Médiocre

Denis

Séjour de 3 nuits en avril 2024
Réponse de Management le 11 mai 2024
Thanks

8/10 Bien

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was inexpensive so I wasn't expecting too much . The towels were rough, but the bed and bath were clean. Breakfast was very limited,but I chose it for a clean room and bathroom, and it was adequate.
Séjour de 1 nuit en avril 2024
Réponse de Management le 11 mai 2024
Dear Matt,Thank you .We really appreciate that. We will work harder to make it better. Thank you

8/10 Bien

Jennifer

Séjour de 2 nuits en avril 2024
Réponse de Management le 19 mai 2024
Thanks

2/10 Horrible

Matthew

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I’m not someone to leave a review period but this place was gross. Stains on all the sheets and pillow cases, sheets so worn you could see thru them, plaster walls crumbling, shower scuffed and stained, dirty floor and the hardest mattress I’ve ever slept in. Also bullet proof glass at the front desk….
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Dear Matthew, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 Médiocre

Maribel

Les points faibles : Personnel et service
Ofrecen desayuno y no hay , tienes que activar tu tarjeta de la puerta todos los días.
Séjour de 3 nuits en avril 2024
Réponse de Management le 22 avr. 2024
Dear Maribel,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

4/10 Médiocre

Guillermina

Les points faibles : Propreté et personnel et service
Dirty liner
Séjour de 3 nuits en avril 2024
Réponse de Management le 22 avr. 2024
Dear Guest,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excellent

Tyler

Séjour de 2 nuits en avril 2024
Réponse de Management le 11 mai 2024
Thanks

10/10 Excellent

Jessie

Les points forts : Propreté et équipements
Love the pool and the rooms were clean
Séjour de 2 nuits en avril 2024
Réponse de Management le 22 avr. 2024
Dear Jessie,We are pleased to exceed your expectations.It is really nice to note that you liked the stay and services at our hotel during your recent visit.We look forward to having you with us again very soon.Thanks,Management

6/10 Satisfaisant

Karissa

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
If you're looking for a fair price then this site will meet your needs. However, if you're expecting a real breakfast, a pool that is open, warm water in your tub, then keep looking.
Séjour de 2 nuits en avril 2024
Réponse de Management le 18 avr. 2024
Dear Guest,Thank you for sharing your feedback, Karissa. We appreciate your compliments on our pricing. We apologize for any inconvenience you experienced during your stay regarding the breakfast options, pool availability, and water temperature in your tub. Please know that we will address these issues with our team to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back again in the future.Thanks

4/10 Médiocre

Martha

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The shower hadn't been clean, whoever stayed there before me had apparently dyed their hair, there were dark drops of hair coloring in the shower stall, and a very long strand of hair with a snarl of hair at the end that looked like a large spider. I managed a motel years ago, this room was not clean, the bed had been made, and that's about all.
Séjour de 1 nuit en avril 2024
Réponse de Management le 18 avr. 2024
Dear Martha,Thank you for choosing to stay with us during your business trip. We sincerely apologize for the cleanliness issues you experienced in your room, especially in the shower area. Please know that this is not the standard of cleanliness we uphold, and we will address this with our housekeeping team to ensure such oversights are not repeated in the future.We appreciate your feedback as a former motel manager, and we value your insights. Our goal is to provide all our guests with a comfortable and clean stay, and we regret that we fell short during your visit.If your travels bring you back to the area, we hope you will consider giving us another chance to provide you with the exceptional experience we strive to offer all our guests.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis

4/10 Médiocre

Kimmetha

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The aesthetic was awful. Horrible paint job, mirrors hung crookedly. Grit found in the showers. Dirty breakfast area. Rude staff.
Séjour de 2 nuits en avril 2024
Réponse de Management le 18 avr. 2024
Dear Kimmetha,Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your stay.Your comments regarding the aesthetics of the room and cleanliness have been noted, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly. Additionally, we will investigate the matter of the dirty breakfast area and address it with our staff.We strive to provide excellent service and accommodations for all our guests, and we regret that we fell short in your case. Your feedback is invaluable to us as we work to improve the guest experience.We hope you will consider giving us another opportunity to exceed your expectations on a future visit.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis

6/10 Satisfaisant

Tamra

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Thanks

6/10 Satisfaisant

Cliff

Did what it needed to do
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 avr. 2024
Dear Guest,Thank you .We really appreciate that. We will work harder to make it better. Thank youManagement

10/10 Excellent

Sarah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Security is everywhere making sure everything is safe. It's beautiful and clean.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Sarah, I am happy to see that you had a satisfying experience looking at the comments.We are continuously working to improve our hospitality. Look forward to seeing you again.Thanks

2/10 Horrible

Mai

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Most horrifying place to stay for 2 nights. The 1st night we suffered, we were attement about getting a better room, it was night & day, we would not even take a free stay!!!! It was terrible!
Séjour de 2 nuits en mars 2024
Réponse de Management le 22 avr. 2024
Dear Mai, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

8/10 Bien

Anna

Les points forts : Propreté et personnel et service
The breakfast would be better.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Anna,Thanks for the stay and the feedback. We will work harder to make it better. Thanks

6/10 Satisfaisant

Jillian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Thanks

6/10 Satisfaisant

Ruby

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Thanks

8/10 Bien

Amber

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
There was no towels by the pool and hardly any breakfast options. Otherwise decent stay.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Amber,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management

2/10 Horrible

Allison

Les points faibles : Infrastructures et conditions de l’hébergement
Would not recommend. Staff were not accommodating. Pulled up after dinner to 6 police cars in the parking lot and left instead of staying.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Allison, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

8/10 Bien

Janet

Voyage en couple
Les points forts : Propreté et personnel et service
Rooms were simple but clean and spacious although not enough drawers was only 1 in our room, and remote batteries were being held w scotch tape.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Janet,Thank you .We really appreciate that. We will work harder to make it better. Thank you

10/10 Excellent

Donovan, Titusville

Séjour de 2 nuits en janvier 2024
Réponse de Management le 8 avr. 2024
Thanks

2/10 Horrible

Casey

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The entire room was old and out dated. The sheets were stained and had holes in them. The pillows were old and worn out. The bath towels had holes and were dingy. The room doesn’t look like it cleaned very well at all. Would not recommend.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Casey,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks

4/10 Médiocre

K

Les points faibles : Propreté, personnel et service, équipements
The bathtub is really dirty and the pillows are very bad quality, the clock in the room was dirty. All the room really not just needs cleaning but sanitize it. Not happy at all, I need my refund.
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear K,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

10/10 Excellent

Thomas

Séjour de 2 nuits en mars 2024
Réponse de Management le 8 avr. 2024
Thanks

2/10 Horrible

Markel

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would not stay again
Séjour de 2 nuits en février 2024
Réponse de Management le 8 avr. 2024
Dear Markel,Thank you so much for doing a review. We really appreciate your feedback. We will work harder to resolve your issue. Thanks and have a great day.

10/10 Excellent

Stephanie

Séjour de 2 nuits en février 2024
Réponse de Management le 8 avr. 2024
Thanks

10/10 Excellent

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Management le 8 avr. 2024
Thanks

10/10 Excellent

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel next door had dog feces everywhere when walking through
Séjour de 3 nuits en février 2024
Réponse de Management le 1 mars 2024
Dear Stephanie,We are pleased to exceed your expectations.It is really nice to note that you liked the stay and services at our hotel during your recent visit.We look forward to having you with us again very soon.Thanks,Management

6/10 Satisfaisant

Mary Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Management le 1 mars 2024
Thanks

10/10 Excellent

Latiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and breakfast was nice
Séjour de 2 nuits en février 2024
Réponse de Management le 1 mars 2024
Dear Latiana,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.Thanks,MAnagement

6/10 Satisfaisant

Kim

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nothing work at breakfast time no juice machine because it was broke both datz pancake machine wasnt working second day. Had cereal but no milk .
Séjour de 2 nuits en février 2024
Réponse de Management le 8 avr. 2024
Dear Kim,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks

10/10 Excellent

Stephanie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s not bad these ppl dnt even bother you
Séjour de 1 nuit en février 2024
Réponse de Management le 1 mars 2024
Dear Guest,Thank you so much for the positive feedback.Management

8/10 Bien

Kishore Kumar Reddy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near by castco
Séjour de 2 nuits en février 2024
Réponse de Management le 1 mars 2024
Dear Guest,Thanks for the positive feedback.Thanks