Avis sur Days Inn & Suites by Wyndham Northwest Indianapolis
Days Inn & Suites by Wyndham Northwest Indianapolis
3910 Payne Branch Rd, Indianapolis, IN
Avis
5,6
5,8/10
Propreté
6,6/10
Personnel et service
5,2/10
Équipements
5,2/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
Voyage en famille
24 août 2022
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager. le 26 août 2022
Dear Guest,We apologize for the problems you encountered during your stay. We are working to rectify each of them, and we hope that you will give us another chance to earn your business in the future.Sincerely,Hotel Manager
10/10 Excellent
Edilia
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edilia
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Dear Edilia,Thank you for your positive review! We are thrilled to hear that you found our hotel to be a good value and in a convenient location. We hope you had a comfortable stay with us and that you were able to enjoy all that Indianapolis has to offer. If your travels bring you back to the area, we would love to welcome you again.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis
4/10 Médiocre
Ashley
21 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ashley
Séjour de 4 nuits en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Dear Ashley,Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations during your recent stay with us. Please know that we take your comments seriously and have passed them along to our housekeeping and pest control teams for immediate attention.We are truly sorry for the inconveniences you experienced and regret that we were not able to address them while you were here. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we clearly missed the mark in your case. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity to host you whenever your travels bring you back to the area.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis
2/10 Horrible
LaDisa
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LaDisa
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Sorry For the inconvenience. Thank you for the review. We will Take care of it in the future.
10/10 Excellent
Joshuea
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joshuea
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Thank you for your positive feedback, Joshuea! We are thrilled to hear that you enjoyed your stay with us at Days Inn & Suites by Wyndham Northwest Indianapolis. We strive to provide a comfortable and welcoming experience for all of our guests. We hope to welcome you back again soon!
2/10 Horrible
Andre
Voyage d’affaires
15 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andre
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
10/10 Excellent
Edilia
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edilia
Séjour de 2 nuits en mai 2024
Réponse de Management le 19 mai 2024
Thanks
4/10 Médiocre
Kelli, PRICE
Voyage en famille
11 mai 2024
Kelli
Séjour de 3 nuits en mai 2024
Réponse de Management le 19 mai 2024
Dear Kelli,s was filthy My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks
4/10 Médiocre
Brianna
10 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brianna
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Thanks
2/10 Horrible
Jessie
Voyage en groupe
9 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessie
Séjour de 1 nuit en mai 2024
Réponse de Management le 19 mai 2024
Dear Jessie, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks
2/10 Horrible
Victoria
Voyage en couple
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en mai 2024
Réponse de Management le 11 mai 2024
Dear Victoria,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.
4/10 Médiocre
Theresa
Voyage en famille
3 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 2 nuits en avril 2024
Réponse de Management le 11 mai 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks
6/10 Satisfaisant
Gary
Voyage en famille
2 mai 2024
Les points forts : Propreté et personnel et service
Gary
Séjour de 1 nuit en mai 2024
Réponse de Management le 11 mai 2024
Dear Gary,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks
8/10 Bien
GIUSEPPE, PAVIA
2 mai 2024
GIUSEPPE
Séjour de 1 nuit en mai 2024
Réponse de Days Inn & Suites le 23 mai 2024
Thank you for the Review.
6/10 Satisfaisant
Lyndsey
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Personnel et service
Lyndsey
Séjour de 3 nuits en avril 2024
Réponse de Management le 11 mai 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks
10/10 Excellent
JORGE
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JORGE
Séjour de 1 nuit en février 2024
Réponse de Management le 11 mai 2024
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks
4/10 Médiocre
Denis
29 avr. 2024
Denis
Séjour de 3 nuits en avril 2024
Réponse de Management le 11 mai 2024
Thanks
8/10 Bien
Matt
Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en avril 2024
Réponse de Management le 11 mai 2024
Dear Matt,Thank you .We really appreciate that. We will work harder to make it better. Thank you
8/10 Bien
Jennifer
23 avr. 2024
Jennifer
Séjour de 2 nuits en avril 2024
Réponse de Management le 19 mai 2024
Thanks
2/10 Horrible
Matthew
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Dear Matthew, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
4/10 Médiocre
Maribel
21 avr. 2024
Les points faibles : Personnel et service
Maribel
Séjour de 3 nuits en avril 2024
Réponse de Management le 22 avr. 2024
Dear Maribel,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management
4/10 Médiocre
Guillermina
20 avr. 2024
Les points faibles : Propreté et personnel et service
Guillermina
Séjour de 3 nuits en avril 2024
Réponse de Management le 22 avr. 2024
Dear Guest,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
10/10 Excellent
Tyler
19 avr. 2024
Tyler
Séjour de 2 nuits en avril 2024
Réponse de Management le 11 mai 2024
Thanks
10/10 Excellent
Jessie
18 avr. 2024
Les points forts : Propreté et équipements
Jessie
Séjour de 2 nuits en avril 2024
Réponse de Management le 22 avr. 2024
Dear Jessie,We are pleased to exceed your expectations.It is really nice to note that you liked the stay and services at our hotel during your recent visit.We look forward to having you with us again very soon.Thanks,Management
6/10 Satisfaisant
Karissa
Voyage d’affaires
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Karissa
Séjour de 2 nuits en avril 2024
Réponse de Management le 18 avr. 2024
Dear Guest,Thank you for sharing your feedback, Karissa. We appreciate your compliments on our pricing. We apologize for any inconvenience you experienced during your stay regarding the breakfast options, pool availability, and water temperature in your tub. Please know that we will address these issues with our team to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back again in the future.Thanks
4/10 Médiocre
Martha
Voyage d’affaires
15 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en avril 2024
Réponse de Management le 18 avr. 2024
Dear Martha,Thank you for choosing to stay with us during your business trip. We sincerely apologize for the cleanliness issues you experienced in your room, especially in the shower area. Please know that this is not the standard of cleanliness we uphold, and we will address this with our housekeeping team to ensure such oversights are not repeated in the future.We appreciate your feedback as a former motel manager, and we value your insights. Our goal is to provide all our guests with a comfortable and clean stay, and we regret that we fell short during your visit.If your travels bring you back to the area, we hope you will consider giving us another chance to provide you with the exceptional experience we strive to offer all our guests.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis
4/10 Médiocre
Kimmetha
Voyage en famille
14 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimmetha
Séjour de 2 nuits en avril 2024
Réponse de Management le 18 avr. 2024
Dear Kimmetha,Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your stay.Your comments regarding the aesthetics of the room and cleanliness have been noted, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly. Additionally, we will investigate the matter of the dirty breakfast area and address it with our staff.We strive to provide excellent service and accommodations for all our guests, and we regret that we fell short in your case. Your feedback is invaluable to us as we work to improve the guest experience.We hope you will consider giving us another opportunity to exceed your expectations on a future visit.Warm regards,Days Inn & Suites by Wyndham Northwest Indianapolis
6/10 Satisfaisant
Tamra
8 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Tamra
Séjour de 1 nuit en avril 2024
Réponse de Management le 22 avr. 2024
Thanks
6/10 Satisfaisant
Cliff
7 avr. 2024
Cliff
Séjour de 1 nuit en avril 2024
Réponse de Management le 8 avr. 2024
Dear Guest,Thank you .We really appreciate that. We will work harder to make it better. Thank youManagement
10/10 Excellent
Sarah
Voyage en famille avec de jeunes enfants
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Sarah, I am happy to see that you had a satisfying experience looking at the comments.We are continuously working to improve our hospitality. Look forward to seeing you again.Thanks
2/10 Horrible
Mai
Voyage en famille, Voyage en couple
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mai
Séjour de 2 nuits en mars 2024
Réponse de Management le 22 avr. 2024
Dear Mai, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
8/10 Bien
Anna
29 mars 2024
Les points forts : Propreté et personnel et service
Anna
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Anna,Thanks for the stay and the feedback. We will work harder to make it better. Thanks
6/10 Satisfaisant
Jillian
29 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jillian
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Thanks
6/10 Satisfaisant
Ruby
22 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Ruby
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Thanks
8/10 Bien
Amber
Voyage en famille avec de jeunes enfants
18 mars 2024
Les points forts : Propreté et personnel et service
Amber
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Amber,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management
2/10 Horrible
Allison
17 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Allison
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Allison, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management
8/10 Bien
Janet
Voyage en couple
17 mars 2024
Les points forts : Propreté et personnel et service
Janet
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Janet,Thank you .We really appreciate that. We will work harder to make it better. Thank you
10/10 Excellent
Donovan, Titusville
15 mars 2024
Donovan
Séjour de 2 nuits en janvier 2024
Réponse de Management le 8 avr. 2024
Thanks
2/10 Horrible
Casey
Voyage en famille
9 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear Casey,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks
4/10 Médiocre
K
9 mars 2024
Les points faibles : Propreté, personnel et service, équipements
K
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Dear K,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management
10/10 Excellent
Thomas
6 mars 2024
Thomas
Séjour de 2 nuits en mars 2024
Réponse de Management le 8 avr. 2024
Thanks
2/10 Horrible
Markel
Voyage en couple
2 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Markel
Séjour de 2 nuits en février 2024
Réponse de Management le 8 avr. 2024
Dear Markel,Thank you so much for doing a review. We really appreciate your feedback. We will work harder to resolve your issue. Thanks and have a great day.
10/10 Excellent
Stephanie
2 mars 2024
Stephanie
Séjour de 2 nuits en février 2024
Réponse de Management le 8 avr. 2024
Thanks
10/10 Excellent
Stephanie
Voyage d’affaires
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en février 2024
Réponse de Management le 8 avr. 2024
Thanks
10/10 Excellent
Stephanie
Voyage d’affaires
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 3 nuits en février 2024
Réponse de Management le 1 mars 2024
Dear Stephanie,We are pleased to exceed your expectations.It is really nice to note that you liked the stay and services at our hotel during your recent visit.We look forward to having you with us again very soon.Thanks,Management
6/10 Satisfaisant
Mary Jane
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary Jane
Séjour de 1 nuit en février 2024
Réponse de Management le 1 mars 2024
Thanks
10/10 Excellent
Latiana
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Latiana
Séjour de 2 nuits en février 2024
Réponse de Management le 1 mars 2024
Dear Latiana,Thank you for the stay and the generous appreciation.Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you.Looking forward to welcoming you again.Thanks,MAnagement
6/10 Satisfaisant
Kim
Voyage en famille
26 févr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 2 nuits en février 2024
Réponse de Management le 8 avr. 2024
Dear Kim,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Thanks
10/10 Excellent
Stephanie
Voyage d’affaires, Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en février 2024
Réponse de Management le 1 mars 2024
Dear Guest,Thank you so much for the positive feedback.Management
8/10 Bien
Kishore Kumar Reddy
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kishore Kumar Reddy
Séjour de 2 nuits en février 2024
Réponse de Management le 1 mars 2024
Dear Guest,Thanks for the positive feedback.Thanks