Avis sur azuLine Hotel Bergantín
azuLine Hotel Bergantín
C/Albacete 5-7, San Agustin, Bahía de San Antonio, Sant Josep de sa Talaia, Ibiza
Avis
7,6
Bien
8,0/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
26 juin 2023
Séjour de 1 nuit en juin 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 30 août 2023
Dear Kadir, Thank you very much for your review. It makes us extremely happy to learn that your stay was up to your level of expectations. We hope we can enjoy your company again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service
2/10 Horrible
Patricia
23 oct. 2019
Les points faibles : Personnel et service et confort de la chambre
À éviter très bruyant !
Patricia
Séjour de 4 nuits en octobre 2019
Réponse de azuLinehotels Customer Service le 24 oct. 2019
Chère Patricia,
Merci de nous avoir choisi pour passer vos vacances à Ibiza.
Nos regrettons que vous n'avons pas dépassé vos attentes. Cependant, nous sommes énormément surpris de votre commentaire à propos de l’équipe vu que la plupart des clients apprécient leur gentillesse et prédisposition à vous faire passer des superbes vacances.
Merci encore une fois pour votre temps et nous espérons que vous allez nous donner une seconde chance de vous accueillir à nouveau dans un de nos azuLinehotels.
Merci,
Rebecca G.P.
8/10 Bien
maxime, tours
7 sept. 2015
Les points forts : Propreté
Un séjour agréable
maxime
10/10 Excellent
mc, france
8 sept. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon compromis
mc
4/10 Médiocre
Jérôme, Tarbes
29 juil. 2013
Les points faibles : Propreté et confort de la chambre
A eviter...
Jérôme
6/10 Satisfaisant
Abder, Paris
28 mai 2013
Les points faibles : Confort de la chambre
Bruyant et tres mal insonorise
Abder
8/10 Bien
Voyageur vérifié
8 oct. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Philippe, Arras, France
1 mars 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel proche du front de mer
Philippe
8/10 Bien
Céline, Annemasse, 74100
22 sept. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good time
Céline
10/10 Excellent
Michael
18 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 7 nuits en octobre 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 19 oct. 2023
Dear Michael, It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our azuLine Hotel Bergantin. It will be a pleasure to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
10/10 Excellent
Diana Nanfuka
30 sept. 2023
Diana Nanfuka
Séjour de 2 nuits en septembre 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 25 oct. 2023
Dear Diana, Thank you very much for this nice review. We are delighted to realize that you enjoyed an unforgettable stay with us. It will be a pleasure to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
8/10 Bien
Samantha
20 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 4 nuits en septembre 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 21 sept. 2023
Dear Samantha, We would like to thank you for choosing azuLinehotels and for taking the time out of your day to send us your feedback, which is very important to us.It’s a big pleasure to read your nice comment referring to our friendly and committed staff. We will relay your comments to all of them and we are sure they will be happy to know their efforts and dedication have been acknowledged. Furthermore, we are delighted to learn that our spotless cleaning, the comfort of our beds and the quality of our food left a good impression on you. As our wish is to satisfy all our guests, we have taken note of your observations and will continue striving to improve all our services.We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
2/10 Horrible
Voyageur vérifié
1 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 20 sept. 2023
Dear guest, We deeply regret that your experience in our hotel was not up to your level of expectations. Anyways, we would have appreciated to learn more about the facts that could be improved during your stay. We hope to welcome you again. Best regards, Daniel R.S.azuLinehotels Customer Service
8/10 Bien
Wendy
Voyage en famille avec de jeunes enfants
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 4 nuits en août 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 30 août 2023
Dear Wendy, We would like to express our gratitude for taking your time to write us such a wonderful review. It makes us extremely happy to read that the food offer and the quality and size of our rooms left a good impression on you. Furthermore, we appreciate that your enjoyed the excellent work done by all our housekeeping and that the excellent service from our staff ensured you a remarkable stay. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
8/10 Bien
Eric
28 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 3 nuits en juillet 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 30 août 2023
Apreciado Eric, Le estamos muy agradecidos por haber dedicado una parte de su tiempo a escribirnos esta agradable opinión. Es para nosotros todo un placer saber que disfrutó de una agradable experiencia en nuestro establecimiento. Estaremos encantados de volver a recibirle pronto. Un cordial saludo, Daniel R.S.azuLinehotels Customer Service
6/10 Satisfaisant
Arlene
24 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Arlene
Séjour de 5 nuits en juillet 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 30 août 2023
Dear Arlene, Thank you very much for your score. We are happy to see that you had a great experience in our hotel. We hope to enjoy your company again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
10/10 Excellent
Linda
Voyage en famille
22 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en juin 2023
Réponse de Daniel R.S., azuLinehotels Customer Service le 30 août 2023
Dear Linda, Thank you very much for this nice review. We are very proud to know that our spotless cleaning ensured you a great stay. Looking forward to welcome you again soon. Best regards, Daniel R.S., azuLinehotels Customer Service
8/10 Bien
Tom
25 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tom
Séjour de 7 nuits en octobre 2022
Réponse de Daniel R.S. azuLinehotels Customer Service le 28 avr. 2023
Dear Tom, Thank you very much for scoring your stay in our hotel. We are delighted to realize that you enjoyed a nice stay in our hotel. We hope to enjoy your company again. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
2/10 Horrible
Priscilla
Voyage en famille
7 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Priscilla
Séjour de 3 nuits en août 2022
Réponse de Daniel R.S., azuLinehotels Customer Service le 20 sept. 2023
Apreciada Priscilla,Lamentamos la pérdida de su camisa. Pese a que realizamos una exhaustiva búsqueda por todas nuestras instalaciones, no fuimos capaces de dar con su localización. Cabe señalar que nuestro equipo ha mostrado a lo largo de todo este tiempo un fuerte compromiso con la satisfacción de nuestros clientes, demostrando disponer de unos sólidos valores éticos y un excelente desempeño en la realización de sus tareas. En caso de que encontremos su camisa, nos pondremos en contacto con usted de inmediatamente. Atentamente, Daniel R.S.azuLinehotels Customer Service
2/10 Horrible
Alessia
21 août 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alessia
Séjour de 1 nuit en août 2022
Réponse de Daniel R.S., azuLinehotels Customer Service le 20 sept. 2023
Dear Alessia, We are very sorry to read that your stay was not up to your level of expectations. Every facility and room are cleaned according to the highest quality and hygiene standards. Furthermore, we follow strict quality procedures in our snack bar with the aim to guarantee a nice experience to our guests. However, we are happy to read that, despite the inconveniences mentioned, you enjoyed the excellent service from our staff. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
10/10 Excellent
Ever
Voyage en groupe
5 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ever
Séjour de 3 nuits en juillet 2022
Réponse de Daniel R.S. azuLinehotels Customer Service le 28 avr. 2023
Dear Ever, Opinions like yours are a gratification to our work and we are very happy to know that you have notice the kindness of our team, the quality of our food selection and that our rooms were up to your expectations.We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
6/10 Satisfaisant
Margaret
20 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 3 nuits en juin 2022
Réponse de Daniel R.S., azuLinehotels Customer Service le 20 sept. 2023
Dear Margaret, Customer opinions are a big value for us. For this reason, we would like to thank you for choosing us and for also sharing your review on this site. On the one hand, we are pleased to read that our food and drinks left a good impression on you. On the other hand, we are very sorry if there was any issue during your stay. We will take note of your feedback for consideration. We hope to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service
8/10 Bien
Richard
Voyage en groupe
8 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Goed all inclusive hotel
Richard
Séjour de 6 nuits en avril 2022
Réponse de Daniel R.S. azuLinehotels Customer Service le 28 avr. 2023
Dear Richard, We really appreciate that you took your time to write us your kind review on this site. It makes us extremely happy to realize that you enjoyed a great stay thanks to the wide variety of our all inclusive and the excellent service from our staff.Looking forward to welcome you again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service
8/10 Bien
Voyageur vérifié
14 août 2020
Voyageur vérifié
Séjour de 3 nuits en août 2020
Réponse de Daniel R.S. azuLinehotels Customer Service le 28 avr. 2023
Dear guest, Thank you very much for scoring your experience in our hotel. It makes us really happy to realize that you enjoyed a remarkable stay with us. Looking forward to welcome you again soon. Kind regards, Daniel R.S.azuLinehotels Customer Service
2/10 Horrible
Voyageur vérifié
24 mai 2020
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 5 nuits en juillet 2019
Réponse de Daniel R.S. azuLinehotels Customer Service le 28 avr. 2023
Dear guest, Customer opinions are a very big value for us. For this reason, we would like to thank you for scoring your stay.We deeply regret that your experience was not up to your expectations. We would like to have the opportunity to welcome you again. Yours sincerely, Daniel R.S.azuLinehotels Customer Service
8/10 Bien
Voyageur vérifié
3 nov. 2019
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de azuLinehotels Customer Service le 5 nov. 2019
Dear guest,
We would like to take this opportunity to thank you for sending us your rating.
We hope you have enjoyed a very pleasant stay in our azuLine Hotel and that we will have the opportunity to welcome you again in the future.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
8/10 Bien
Claire
21 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unforgettable Memories 👌
Claire
Séjour de 3 nuits en septembre 2019
Réponse de azuLinehotels Customer Service le 25 sept. 2019
Dear Claire,
Thank you so much for taking the time out of your day to share your experience.
We are very happy to learn that you took home unforgettable memories from your stay with us, as this is the main objective, for which we work daily very hard.
On regards to the check-in process, we have taken note for consideration.
We hope that we will have the pleasure to welcome you again in a near future and, once more, thank you for this review.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
8/10 Bien
ROY
28 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not quite what we expected!
ROY
Séjour de 5 nuits en juillet 2019
Réponse de azuLinehotels Customer Service le 30 juil. 2019
Dear Roy,
We very much appreciate you took the time out of your day to send us your feedback, it is very important to us.
Although it make us very happy to learn that our hotel has met your expectations and that you highlight the kindness of the whole team, we deeply lament any kind of misunderstanding on regards to the information provided that there could have been. We will make the appropriate follow-up to ensure the right description is being offered from our establishment.
We hope you have enjoyed a great holiday and that we will have the pleasure of welcoming you again in your next visit to Ibiza. Once more, we thank you for your for review.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
8/10 Bien
JORGE
21 juil. 2019
Les points forts : Personnel et service et confort de la chambre
JORGE
Séjour de 6 nuits en juillet 2019
Réponse de Daniel R.S., azuLinehotels Customer Service le 29 janv. 2020
Apreciado Jorge,
Muchísimas gracias por haber puntuado su experiencia en nuestro hotel.
Esperamos volver a disfrutar de su compañía pronto.
Un cordial saludo,
Daniel R.S.
azuLinehotels Customer Service
8/10 Bien
Voyageur vérifié
30 mai 2019
Voyageur vérifié
Séjour de 4 nuits en mai 2019
Réponse de azuLinehotels Customer Service le 31 mai 2019
Apreciado cliente,
Muchas gracias por enviarnos su valoración.
Esperamos que haya disfrutado de una muy agradable estancia y tener la oportunidad de recibirlo de nuevo en azuLinehotels en un futuro.
Un saludo,
Rebecca G.P.
azuLinehotels Customer Service
10/10 Excellent
Silvia
30 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Silvia
Séjour de 7 nuits en octobre 2018
Réponse de azuLinehotels Customer Service le 2 nov. 2018
Liebe Silvia,
Kommentare wie Ihre sind für uns eine freude und eine Motivation und wir möchten uns bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, es mit uns zu teilen.
Wir hoffen, Sie hatten einen wunderschönen Urlaub und wir würden uns freuen, Sie erneut bei uns begrüssen zu dürfen.
Mit freundlichen Grüssen,
Rebecca G.P.
azuLinehotels Customer Service
6/10 Satisfaisant
Julie
20 oct. 2018
Les points forts : Personnel et service
Plastic cups!!
Julie
Séjour de 4 nuits en octobre 2018
Réponse de azuLinehotels Customer Service le 26 oct. 2018
Dear Julie,
First of all, we want to express our appreciation for your review, it is very important to us.
It saddens us to know that in some areas we couldn't meet your expectations. Please allow us to explain that rooms are being assigned according to the booking details and the hotel availability. In some occasions, free upgrade are given due to disponibility.
With reference to the use of plastic, we lament your disappointment. From azuLine hotels we are working to start a new process of our company by starting to change our manner of work and looking to an environmentally friendly way. In some of our hotels we have started to reduce the use of plastic by implanting new systems.
Once again, thank you for your review, as it is very important to us to know what our guests appreciate the most and therefore, have the opportunity to constantly improve.
Yours faithfully,
Rebecca G.P.
azuLinehotels Customer Service
10/10 Excellent
Thomas
30 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bergantin
Thomas
Séjour de 3 nuits en septembre 2018
Réponse de azuLinehotels Customer Service le 1 oct. 2018
Dear Thomas,
Thank you very much for letting us know that you have enjoyed a pleasant stay with us and for sharing your opinion with all travellers.
We are humbled by your kind words and very happy to know that our hotel facilities and service, have met your expectations.
We hope that you took home some unforgettable memories with you and that we will have the pleasure of your company in the future at one of our azuLinehotels.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
10/10 Excellent
Andrew
26 août 2018
Great stay
Andrew
Séjour de 5 nuits en août 2018
Réponse de azuLinehotels Customer Service le 28 août 2018
Dear Andrew,
We are pleased to know that you have enjoyed an amazing stay in our azuLine Hotel and we would like you to know that we very much appreciate you took the time to share your lovely review with others and with us.
We hope to have the pleasure of your company in the future again at one of our azuLinehotels.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
8/10 Bien
Voyageur vérifié
20 août 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice hotel
Voyageur vérifié
Séjour de 3 nuits en août 2018
Réponse de azuLinehotels Customer Service le 21 août 2018
Dear guest,
Thank you very much for your kind review.
It make us very happy to read that you have enjoyed a great stay in our facilities and that you have been pleased with most of our services. We have taken note of your suggestion regarding our buffet selection and we will, of course, congratulate our Kids Club team for their nice work.
We hope to see you again in the near future at one of our azuLinehotels, and thank you once more for your feedback, it is very important to us.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
8/10 Bien
Sarah
5 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
😍
Sarah
Séjour de 7 nuits en juillet 2018
Réponse de azuLinehotels Customer Service le 9 août 2018
Dear Sarah,
It is always excellent for us to receive such complimentary reviews like this and we really do appreciate the time you have taken to share this opinion of your recent holiday in our azuLine Hotel.
We are very happy to know that you have had a great time in our hotel and also, that you have been pleased with most of our services and facilities.
Thank you once more for your kind and constructive feedback and, we hope to have the pleasure of welcoming you again in the near future.
Best regards,
Rebecca G.P.
azuLinehotels Customer Service
10/10 Excellent
Loredana
30 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ottimo hotel
Loredana
Réponse de azuLine Hotels E-commerce Dep. le 28 juin 2018
Dear Loredana
Many thanks for sharing with us your experience at the hotel and for such a good comments. We are really happy to know the hotel was up to your expectations.
We hope to have you again once more in Azuline Hotels.
Best Regards
8/10 Bien
Janus
8 août 2017
Les points forts : Propreté, personnel et service, confort de la chambre
God valuta for prisen :)
Janus
Séjour de 7 nuits en juillet 2017
10/10 Excellent
Katherine , A.
21 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exelente..
Katherine
6/10 Satisfaisant
Not Provided
28 nov. 2016
eenvoudig, niet duur, gedateerd
Not Provided
8/10 Bien
Ian
26 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bergantin 20-25th October 16
Ian
Réponse de General Manager le 28 oct. 2016
Dear guest,
Thank you very much for your good opinion about the hotel and for having chosen it to enjoy your vacation.
Also to let you know that we will consider your comments about it.
It will be a pleasure to have you with us again.
Best Regards.
8/10 Bien
Voyageur vérifié
26 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buon albergo
Voyageur vérifié
Réponse de Susana - e-commerce department - Azuline Hotels le 25 oct. 2016
Dear guest,
Thank you very much for your good comments and for having chosed our hotel to enjoy your vacation.
It will be a pleasure to have you with us again.
Best Regards.
6/10 Satisfaisant
Manuel
16 sept. 2016
Les points faibles : Confort de la chambre
hotel onesto rispetto qualità/prezzo
Manuel
10/10 Excellent
Voyageur vérifié
23 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous !!
Voyageur vérifié
Réponse de Susana - e-commerce department - Azuline Hotels le 25 févr. 2018
Dear guest,
Thank you very much for your good comments and for having chosen our hotel to enjoy your vacation.
It will be a pleasure to have you with us again.
Best Regards.
4/10 Médiocre
Katie, Surrey
23 août 2015
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Could be improved!
Katie
8/10 Bien
Sam, Wimbledon, London
19 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and good value
Sam
Réponse de Susana - e-commerce department - Azuline Hotels le 25 oct. 2016
Dear guest,
Thank you very much for your good comments and for having chosen our hotel to enjoy your vacation.
It will be a pleasure to have you with us again.
Best Regards.
10/10 Excellent
Voyageur vérifié
28 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couldn't fault it!
Voyageur vérifié
Réponse de General Manager le 25 oct. 2016
Dear guest,
Thank you very much for your good comments and for having chosen our hotel to enjoy your vacation.
It will be a pleasure to have you with us again.
Best Regards.
6/10 Satisfaisant
rita
18 mai 2015
Les points forts : Propreté et personnel et service
vriendelijk hotel
rita
10/10 Excellent
Voyageur vérifié
3 juin 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Timon, Bremen
23 oct. 2013
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre