Suite Majestueuse, 4 chambres, non-fumeurs, vue golf | Vue sur le parcours de golf

Avis sur Sand Hollow Resort

4 out of 5
Sand Hollow Resort
5662 W. Clubhouse Drive, Hurricane, UT

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 627 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1001." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

PHILIPPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en octobre 2022
Réponse de Sand Hollow Resort Management le 1 nov. 2022
Thank you for staying at Sand Hollow Resort, Philippe. We look forward to welcoming you back.

10/10 Excellent

Makiteline

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Everything!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stacy, Grantsville

Roomy. Nice big family room. Nice big deck looking over the golf course
Séjour de 3 nuits en mai 2024

10/10 Excellent

Sam

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a really lovely suite but a few things need to be sorted before it gets 5 stars. The pool area needed a bit more looking after. Stunning views though and very close to Zion Natural Park.
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 27 mai 2024
Thank you for your valuable feedback regarding your recent stay in our suite, Sam. We're delighted to hear that you enjoyed the lovely atmosphere and stunning views during your time with us. Your comments regarding the pool area were shared with our management team, and we apologize for any inconvenience this may have caused. We appreciate your insights as they help us improve and provide a better experience for future visitors. We hope to welcome you back again soon for an even more enjoyable stay.

4/10 Médiocre

Justin

Séjour de 3 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 24 mai 2024
Thank you for taking the time to share your feedback, Justin. We sincerely apologize that your experience did not meet your expectations. We strive to provide exceptional service, and it's disappointing to learn that we fell short in your case.We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them promptly and ensure that they do not happen again in the future. Please feel free to reach out to us directly so that we can discuss this matter further.Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the chance to regain your trust and provide you with a more positive experience in the future.

10/10 Excellent

Ryan

Voyage en couple
Great place to golf and stay. Loved options for three pools to spread people out. Bucket list golf course
Séjour de 3 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 21 mai 2024
Thank you for your wonderful review, Ryan! We are delighted to hear that you enjoyed your stay and had a great time on our golf course. It’s fantastic that you enjoyed the options of our three pools, allowing for a more relaxed and spacious experience. We're thrilled to have been a part of your bucket list adventure and hope to welcome you back for more memorable moments in the future.

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 21 mai 2024
Thank you for the review, Diana! We're thrilled to hear that you had such a positive experience with us. We look forward to welcoming you back!

8/10 Bien

Eric

Voyage en groupe
Les points forts : Équipements
Good location with nice views and access to a larger town within driving distance. The property itself felt "unfinished" and the rooms felt diy with things falling apart. (Shower curtain too short to actually keep water in tub, broken plaster in hallways, and the main dining place felt more like a canteen than a dining experience. Having said that the price was good for a decent night's sleep.
Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 20 mai 2024
Thank you for sharing your feedback, Eric.We're delighted to hear that you enjoyed our convenient location and the beautiful views it offers, as well as the accessibility to nearby attractions. However, we sincerely apologize for falling short of your expectations regarding the condition of our property. Regarding the issues you experienced with the rooms, such as the shower curtain and broken plaster, we're actively working on rectifying these issues to ensure a more comfortable and enjoyable stay for all our guests. Additionally, we understand the importance of providing a memorable dining experience, and we'll take your feedback into consideration as we strive to enhance our dining offerings to better meet your expectations.We're glad to hear that you found our pricing to be reasonable and that you were able to have a decent night's sleep during your stay. Guest satisfaction is our top priority, and we appreciate your acknowledgment of our efforts in this regard.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

6/10 Satisfaisant

Angeline

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 20 mai 2024
Thank you for taking the time to leave us a review, Angeline. We appreciate your feedback and are glad to hear that you found some aspects of your experience with us satisfactory.We noticed that there are areas where we could improve, and we would love to learn more about what we could do to elevate your experience from a 3-star to a 5-star. Your insights are invaluable as they help us to identify where we can make meaningful improvements.Please feel free to reach out to us directly with any specific suggestions or details about what didn’t meet your expectations. We are committed to continuously enhancing our service and ensuring that all our customers have a fantastic experience.Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tiffani

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVED
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 20 mai 2024
Thank you so much for your wonderful review, Tiffani! We're thrilled to hear that you loved your experience with us. Your kind words truly mean a lot to our team. We look forward to welcoming you back soon!

10/10 Excellent

Beyleigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 20 mai 2024
Thank you so much for your review, Beyleigh! We're thrilled to hear that you had such a positive experience with us. We look forward to welcoming you back soon!

8/10 Bien

Marc Sonny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An oasis in the middle of the desert. The unit was spacious, it did not feel cramped like regular timeshare units found in Vegas or in Orlando. It has relaxing views of the mountains around St. George, Utah. It’s a very relaxing place to stay for the night after a tiring day exploring the area and enjoying the heated pool and jacuzzi before going to sleep. The washer and drier is a plus .
Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 20 mai 2024
Thank you for your kind review, Marc Sonny. We're thrilled to hear that you enjoyed your stay and found our unit spacious and relaxing. We're pleased that you enjoyed the mountain views and the amenities like the heated pool, jacuzzi, and in-unit washer and dryer. We strive to provide a serene and comfortable environment for our guests, and we're glad we could be an oasis during your travels. We look forward to welcoming you back on your next visit to the beautiful Southern Utah!

10/10 Excellent

Marshall

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an unbelievable value for our stay. $390 for darn near a house! Tons of space with a full size kitchen, living room, and dining room in the 3 bedroom Grand Suite. With enough beds to accommodate six people, the quality of the hotel room split amongst friends coming to golf, play pickleball, or ride ATVs, I simply can’t see how any other hotel in the area can compete on value and quality. A !
Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 20 mai 2024
Thank you so much for your wonderful review, Marshall! We are delighted to hear that you found our 3-bedroom Grand Suite to be such an excellent value for your stay. Providing ample space and amenities, like the full-sized kitchen, living room, and dining room, is something we take great pride in. It's fantastic to know that our accommodations met your needs and expectations, whether it was for golfing, playing pickleball, or riding ATVs. Your kind words about the value and quality we offer mean a lot to us, and we hope to welcome you and your friends back soon for another great stay!

10/10 Excellent

Mark

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked how close the property was to Sand Hollow reservoir. We could launch the boat in five minutes, or simply drive our side-by-sides from the resort to the dunes. There was plenty of parking for large trailers. The condo was sparkling clean, something my wife is very picky about. Everything was in good condition. We would stay here again and recommend it highly. One thing that could improve would be more room keys (two were provided) for when our adult children come, and more parking for additional vehicles. We had two of our married kids and their 1's who wanted to come and go at their own times and having additional key cards would simplify things.
Séjour de 3 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 15 mai 2024
Thank you for your positive feedback, Mark! We’re thrilled to hear that you enjoyed the proximity to Sand Hollow Reservoir and the convenience of launching your boat and driving side-by-sides to the dunes. It's great to know that the ample parking and sparkling clean condo met your expectations.We appreciate your suggestion regarding additional room keys and parking for extra vehicles. Your feedback is invaluable, and we will certainly look into providing more key cards and enhancing our parking facilities to better accommodate our guests’ needs.We look forward to welcoming you and your family back in the future!

10/10 Excellent

Mathew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 14 mai 2024
Thank you very much for your review, Matthew! We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know we met your expectations.We look forward to welcoming you back soon!

10/10 Excellent

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice. Kids loved the pool.
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 14 mai 2024
Thank you for your feedback, Amanda! We're delighted to hear that our staff made a positive impression and that your kids enjoyed the pool. Creating a welcoming and fun environment for our guests is our top priority. We look forward to hosting you and your family again soon!

8/10 Bien

Camille

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views!
Séjour de 2 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 14 mai 2024
Thank you for your kind words, Camille! We're delighted to hear that you enjoyed the beautiful views. We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Kyle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice space at an excellent price. We definitely want to come back soon and stay longer!
Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 14 mai 2024
Thank you for your kind words, Kyle! We're delighted to hear that you enjoyed your stay and found our space to be of excellent value. We look forward to welcoming you back soon for an even longer stay!

6/10 Satisfaisant

Michael

Voyage en groupe
Dull property
Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 11 mai 2024
Thank you for taking the time to share your feedback with us, Michael. We genuinely appreciate your input and are committed to continually improving our services.We're sorry to hear that your experience with our property did not meet your expectations. We strive to provide an exceptional stay for all our guests, and it's disappointing to learn that we fell short in your case.If you have any further details or suggestions you'd like to share, please don't hesitate to reach out to us directly. We would welcome the opportunity to address any specific concerns you may have and work towards earning back your trust.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Jack

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 11 mai 2024
Thank you very much for taking the time to share your experience, Jack! We appreciate your feedback and are pleased to hear that you had a satisfactory experience with us.We look forward to hosting you again in the future and hope to exceed your expectations.

10/10 Excellent

Jonathan

Séjour de 1 nuit en mai 2024
Réponse de Sand Hollow Resort Management le 27 mai 2024
Thank you so much for your, Jonathan. We are pleased to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future!

6/10 Satisfaisant

Sheldon

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The AC wasn’t able to go lower than 72 and it was kind of hot in our room each night. Other than that, loved our stay.
Séjour de 3 nuits en mai 2024
Réponse de Sand Hollow Resort Management le 6 mai 2024
Thank you for your feedback, Sheldon. We appreciate your positive comments about your overall stay. We apologize for any inconvenience caused by the issue with the AC not being able to go lower than 72 degrees. Your comfort is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Everett

Les points forts : Infrastructures et conditions de l’hébergement
The close vicinity to the park is what I like most. Great place for recreation.
Séjour de 7 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 3 mai 2024
Thank you for sharing your experience, Everett. The proximity to the park indeed offers numerous recreational opportunities, making it an appealing aspect of the location. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 3 mai 2024
Thank you for reviewing your stay, Ian. We're delighted to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and pleased to know we met your expectations. We look forward to welcoming you back.

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a beautiful room, looked like new. However the resort is lacking atmosphere and shortly after 9pm the dining room and bar were closed. Being a resort which is quite some distance from Hurricane, guests need some form of entertainment in the evening. This will no doubt be addressed as the resort grows and attracts more clientele, then it will be wonderful.
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 3 mai 2024
Thank you for sharing your feedback, John. We're delighted to hear that you enjoyed the aesthetics of your room and found it well-maintained. We appreciate your insights regarding the atmosphere and evening entertainment options at the resort. Your comments are valuable as we continuously strive to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Brenna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing views!
Séjour de 2 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 3 mai 2024
Thank you for being our guest, Brenna. We're glad you enjoyed the views. We hope to have the pleasure of welcoming you back soon.

6/10 Satisfaisant

Owen, Calgary

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We liked the large space and out door pool and balcony We did not like the dusty carpet and although the suite advertised kitchen it was only a fridge and microwave with no plates or bowls or cutlery Poor front desk service as had to ask for supplies
Séjour de 4 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 30 avr. 2024
Thank you for taking the time to share your feedback, Owen. We're pleased to hear that you enjoyed the spaciousness of our accommodations, as well as our outdoor pool and balcony amenities.We apologize for any inconvenience caused by the condition of the carpet during your stay. Rest assured, we will address this promptly to ensure a more enjoyable experience for our guests in the future.Regarding your expectations of the kitchenette in the suite, we apologize for any confusion. We strive to accurately represent our amenities and will review our descriptions to ensure clarity for future guests. Providing efficient and attentive service is a priority for us, and we apologize for any shortfall in meeting your expectations. We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

minjin, Henderson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 30 avr. 2024
Thank you for taking the time to share your experience, minjin! We're delighted you had a wonderful stay at Sand Hollow Resort. Your satisfaction is our priority. We look forward to welcoming you back soon for another enjoyable experience.

10/10 Excellent

Eric, LAS VEGAS

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great staff, rooms, location, just beautiful
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 29 avr. 2024
Thank you very much for your kind words, Eric! We're delighted to hear that you enjoyed your experience with us. Our team works hard to provide exceptional service, and we're glad to hear that you found both our staff and rooms to your liking. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 8 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 29 avr. 2024
Thank you for choosing to stay at Sand Hollow Resort. We're glad to hear that you enjoyed your stay with us. Your satisfaction is our top priority. We look forward to welcoming you back in the future.

10/10 Excellent

Janette

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was so easy. And staff was so sweet letting me check in early.
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 29 avr. 2024
Thank you for your positive feedback regarding your check-in experience, Janette. We're delighted to hear that it was smooth and that our staff was accommodating in allowing you to check in early. Ensuring our guests' comfort and satisfaction is always our top priority. We appreciate your kind words and hope you have a wonderful stay with us.

10/10 Excellent

Malinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 29 avr. 2024
Thank you so much for the review, Malinda! We're thrilled to hear that you had a great experience staying with us. Our number one goal is to provide top-notch service and exceed your expectations, and we're delighted that we hit the mark for you. We look forward to welcoming you in the future!

8/10 Bien

Samantha

Voyage en famille
Les points forts : Propreté
Didnt like that there was no ice machine with ice. The ice maker in room looked dirty and I was not going to use sink water to make ice.
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 25 avr. 2024
Thank you for sharing your feedback, Samantha. We apologize for any inconvenience you experienced with the ice maker in your room. Maintaining cleanliness and functionality is a priority, and we'll address your concerns with our housekeeping team to ensure that our standards are met. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Wen

Séjour de 1 nuit en décembre 2023
Réponse de Sand Hollow Resort Management le 14 mai 2024
Thank you very much for your 5-star review, Wen! We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know we met your expectations.We greatly appreciate your feedback. We look forward to welcoming you back soon!

8/10 Bien

Natalie

Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 14 mai 2024
Thank you for your review, Natalie! We are pleased to hear that you had a wonderful experience with us. We strive to provide the best service to our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Joni

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beauty made it worth while
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you for your review, Joni. We are delighted to hear that you enjoyed the beauty of Sand Hollow Resort. We strive to provide experiences that not only meet but exceed expectations, and your feedback is greatly appreciated.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great rooms for the rate. Very nice and clean. Resort is top notch and has everything to offer.
Séjour de 3 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 25 avr. 2024
Thank you for your glowing review, Daniel! We're thrilled to hear that you found our rooms to be great value and impeccably clean. It's wonderful to know that you enjoyed your experience at our resort and appreciated the variety of amenities we offer. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Manfred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toller Aufenthalt
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you so much for taking the time to share your positive feedback, Manfred. We're thrilled to hear that you enjoyed your stay. Providing excellent service and experiences for our guests is always our top priority, and we're glad that our staff could contribute to your enjoyment. We look forward to welcoming you back again soon!

6/10 Satisfaisant

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 25 avr. 2024
Thank you for taking the time to review your stay, Susan. We appreciate your review and please know that your satisfaction is our top priority.Once again, thank you for choosing to stay at Sand Hollow Resort. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cortlund

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 2 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you for your kind words, Cortlund! We're thrilled to hear that you found Sand Hollow Resort beautiful. Your satisfaction is our utmost priority, and we're committed to delivering excellence in every aspect of what we do. We look forward to welcoming you back.

10/10 Excellent

Sharri

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a wonderful condo. We wish we would have stayed more than one night because it was such a wonderful property. There was six of us and we had a 3 bedroom and 3 bathroom condo. It was absolutely gorgeous and recommend this to anyone looking to stay in the area.
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you very much for your positive feedback! We're thrilled to hear that you enjoyed your stay at our condo and found it to be such a wonderful property. It's great to know that the Three Bedroom Grande Suite suited your group well. We appreciate your recommendation and hope to welcome you back for a longer stay in the future.

4/10 Médiocre

tatyana

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
WiFi did not work at all and I had to work for part of the day. Found trash under bed and patio. Super thin sheets. No duvet. Thermostat sign is obnoxious. says don’t put it under 72 or they’ll charge you. Too warm to sleep. ‘Tv’ is a 23 inch computer monitor that didn’t work- wouldn’t connect to WiFi. No local channels. Restaurant not bad, but staff is not welcoming. They say ‘how can I help you’ with no smile like they would rather not be bothered with our presence. I’d pick regular chain hotel over this place.
Séjour de 3 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you for taking the time to provide feedback on your recent stay with us, Tatyana. We sincerely apologize for any inconvenience you experienced during your visit. Please know that your comments are invaluable to us as we strive to continuously improve our services and facilities.Regarding the WiFi issue, we regret that it did not meet your expectations. We understand the importance of reliable internet connectivity, especially for business purposes, and we will work diligently to address this issue to ensure a seamless experience for all our guests.We are also sorry to hear about the cleanliness concerns you encountered in your room. Our housekeeping team is committed to maintaining high standards of cleanliness, and we will reinforce our procedures to prevent such oversights in the future.We are disappointed to learn that our restaurant staff did not provide the level of hospitality we strive for. Rest assured, we will address this with our team to ensure that all guests are greeted warmly and made to feel welcome during their visit.We understand your preference for a more familiar hotel chain and respect your decision. However, we hope you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to contact our management team directly, and we will do our utmost to ensure a more enjoyable experience.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and regain your trust.

10/10 Excellent

Brittany

Séjour de 2 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 11 mai 2024
Thank you very much for taking the time to share your experience, Brittany! We appreciate your positive feedback and are delighted to have met your expectations.We look forward to hosting you again in the future.

10/10 Excellent

Brian, Yuba City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you so much for the glowing 5-star review, Brian! We're absolutely thrilled to hear that you had great stay with us. Your satisfaction is our top priority, and were glad to have met your expectations. We look forward to welcoming you back.

10/10 Excellent

Thaddeus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite secluded desert area. Close to Sand hollow reservoir. Close to town and St George. Rooms had high ceilings and we're spacious with balcony. Hotel didn't feel crowded. Three nice pools. We didn't watch TV so it wasn't an issue but the TV was about the size of a computer screen lol. Everything was great for us. Property seemed newer and well kept. We would stay there again... especially for the low price compared to other options out there.
Séjour de 3 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 19 avr. 2024
Thank you for taking the time to share your experience, Thaddeus! We're delighted to hear that you enjoyed our spacious rooms, high ceilings, and serene ambiance. It's fantastic to know that you found our property well-kept and enjoyed the amenities such as our three pools. We appreciate your feedback regarding the TV size and will share this with management. We look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Lynn

Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 9 mai 2024
Thank you very much for taking the time to share your experience, Lynn! We greatly appreciate your positive feedback and are thrilled to hear that you had a satisfactory experience with us.We look forward to hosting you again in the future and hope to exceed your expectations.

10/10 Excellent

Brittany

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 22 avr. 2024
Thank you so much for the glowing 5-star review, Brittany! We're absolutely thrilled to hear that you had great stay with us. Your satisfaction is our top priority, and were glad to have met your expectations. We look forward to welcoming you back.

10/10 Excellent

sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were surprised at how nice the place was compared to other hotels in the area! Would definitely recommend
Séjour de 1 nuit en avril 2024
Réponse de Sand Hollow Resort Management le 19 avr. 2024
Thank you so much for your kind words, Sean! Providing a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming you back again in the future.

10/10 Excellent

John

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Southern Utah is a beautiful part of the country, this resort has some amazing views of the red mountains. The resort was well maintained, clean and the staff was very kind, from the golf pro shop to the front-counter folks. I will stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 19 avr. 2024
Thank you so much for taking the time to share your experience, John! We're thrilled to hear that you enjoyed the breathtaking views of the red mountains and found our resort to be well-maintained and clean. Providing exceptional service is a top priority for us, so we're delighted that you found our staff to be kind and accommodating throughout your stay. We look forward to welcoming you back for another memorable visit to Southern Utah

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean
Séjour de 2 nuits en avril 2024
Réponse de Sand Hollow Resort Management le 15 avr. 2024
Thank you so much for taking the time to review your stay, Danielle. We are pleased you enjoyed your stay. We hope to welcome you back again soon.