Plage privée, chaises longues, parasols, serviettes de plage
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Avis sur Jasmine Palace Resort & Spa

4.5 out of 5
Jasmine Palace Resort & Spa
Km 18, Sahl Hasheesh Road, Hurghada

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 50." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 50." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 50." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 50." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 50." "

7,0/10

Propreté

6,8/10

Personnel et service

7,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Redouan

Voyage en famille
Les points forts : Propreté
Trop éloigné du centre
Séjour confortable mais loin de tout.
Séjour de 6 nuits en avril 2021
Réponse de jojo le 11 avr. 2021
Dear Mr. Redouan, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace resort & Spa. Regards, the hotel Management

6/10 Satisfaisant

chris

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Le personnel de la réception et l'organisation est juste horrible ! La nourriture est continentale, pas folle c'est vrai Mais dire Que cest degueulasse est exagéré. Piscine plage pas mal. Équipe d'animation sympathique mais ce qui etait proposé n'etait pas très intéressant.
Séjour de 8 nuits en septembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Très beau séjour...
La propreté des chambres, on peut mieux surtout au niveau des sanitaires, la qualité du service en général pas trop mal, bon emplacement de l'hôtel, il manquait cependant un peu de motivation pour animer les enfants, activités peu variées. Trop d'extra charge. Cependant, très bon séjour malgré tout, je tire mon chapeau au personnel de l'hôtel, mm si parfois la vaisselle n'était pas tjs top (verres et tasses). L'hôtel reste cependant très beau, très agréable... variez juste vos activités pour les enfants ;-).
Séjour de 11 nuits en juillet 2017

10/10 Excellent

TONY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité / prix
Très bonne prestations pour cet hôtel. A commencer par l'accueil du personnel. Des gens très gentils et très courtois ... de la réception à la salle de restaurant. Grande chambre, 3 piscines, plage privée avec restaurant snack à côté (all inclusive). Beaucoup de choix dans le buffet, que ce soit pour le petit déjeuner, déjeuner, ou dîner. Cuisine occidentale ET orientale. Petit bémol, l'éloignement du centre ville : l'hôtel se trouve dans une zone hôtelière à 25 minutes en voiture du centre d'hurghada.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Chambre confortable , accueille chaleureux.piscine
Un peu déçu , la crèche était fermé pour les enfants , pas de petit déjeuner spécial( chocolat au lait) café ou rien . Les jus de fruit son affreux c est que de l eau et de la poudre de jus,le café c'est du Nescafé donc aucun goût . La wifi est hort de prix , le mot PALACE est disproportionnée et ne merite pas 5 étoile .

8/10 Bien

Danielle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely friendly staff around the resort. Ample sized room. Perfectly maintained grounds. Very nice family holiday.
Séjour de 7 nuits en avril 2024
Réponse de grm le 30 avr. 2024
Dear Mr. Danielle,Thank you so much for your positive review. Your feedback is very important for us we are doing our best to make the guests satisfied and happy in Jasmine Palace Resort.We are glad to know, that you enjoyed your stay with us and hope to see you again.We will remain looking forward to welcoming you in your Second Home Jasmine Palace Resort & Spa.Regards, the Hotel Management

8/10 Bien

Markus Ernst, Ruethi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Leider sind die Nasszellen sehr alt, sonst eine schöne Anlage.
Séjour de 7 nuits en janvier 2024
Réponse de GRM le 9 févr. 2024
Lieber Mr. Markus,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung und Bewertung zu Ihrem Aufenthalt im Jasmine Palace Resort & Spa mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und seien Sie versichert, dass Ihre konstruktiven Kommentare sehr ernst genommen wurden, während wir planen, unser Produkt zu verbessern, um den größtmöglichen Erfolg im Gastgewerbe zu erreichen.Wir würden uns weiterhin freuen, Sie als Stammgast begrüßen zu dürfen.Grüße, die Hotelleitung des Jasmine Palace Resort & Spa.

8/10 Bien

Leonardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grande structure, bon rapport qualité prix
Points forts: - Personnel très gentil et très compétent, ( réception moyen) - Nettoyage chambres super, - Service plage top - Nourriture très bonne au resto principal et égyptien - Parc et entretien des jardins super top - Poissons à voir directement au bout du ponton Points faibles: - Réception: service moyen voir quelconque - Resto spécialité chinois moyen, italien vraiment pas terrible. Mieux vaut aller au buffet Mieux les chambres sur jardin ( moins de bruit) que piscine. La moitié des chambres vue mer sont pas top et loin du resto et de l'entrée.
Restaurant égyptien
Chambre supérieure vue jardin
Buffet dessert Nouvel An
Buffet dessert Nouvel An
Séjour de 11 nuits en décembre 2023
Réponse de GRM le 9 févr. 2024
Cher Mr. Leonardo,Merci d'avoir pris le temps de partager votre avis de votre séjour au Jasmine Palace resort & Spa.Nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous et soyez assurés que vos commentaires constructifs ont été pris en compte très sérieusement alors que nous prévoyons d'améliorer notre produit pour atteindre le plus haut niveau de réussite en matière d'hospitalité.Nous serons impatients de vous accueillir en tant qu'invité régulier.Cordialement, la direction de l'hôtel du Jasmine Palace Resort & Spa.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de GRM le 9 févr. 2024
Dear Mr. Brian, thank you for your high rate.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
When we arrived it was 3am and the hotel lobby was extremely hot, no AC! Even though I informed the hotel about our late check in it took them around 30 mins to check our room before taking us there. The lobby had mosquitos and our children were bitten several times. My first impressions of the hotel were very poor, we were very disappointed and hoping that we didn’t make a mistake booking this hotel. When we were finally taken to our room it was very hot, I was disappointed that after checking our room before allowing us in they didn’t turn on the AC so the room would be cool for us. Despite the poor reception our stay was very nice, the family room was very spacious (a bit run down, could do with the shower room and furniture being upgraded) but the service from the staff was amazing, food was always fresh and tasty, pool area clean and staff very friendly!
Séjour de 8 nuits en octobre 2023

8/10 Bien

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was good. Only the entertainment program could have been more active and the Theater is rel. poor designed
Séjour de 3 nuits en octobre 2023

8/10 Bien

Sergej

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gute Organiesation an Reception und Red Sea tolle Ausflüge sehr unkompliziert abgewickelt und Sie waren sehr freundlich. Gerne wieder
Séjour de 8 nuits en septembre 2022
Réponse de Julya le 26 sept. 2022
Dear Mr. Sergej,Thank you so much for your warm kind words and for your positive review. Your feedback and comments are very important for us to evaluate our services and to make your next stay unforgettable.We are happy to know that you enjoyed your stay with us and hope that you will be our regular guest.We will remain looking forward to welcoming you in your Second Home Jasmine Palace Resort & Spa.Regards, the hotel Management

6/10 Satisfaisant

SEIF

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mixed Feelings
Lots of mixed feelings about our stay. Starting with the pros, the food was great with lots of varieties, nice pools, very nice and active animation team, and beach is good. On the other hand, the room was in a terrible condition with water ingress in some walls. Also, we had to ask for the plumber twice to fix problems in the bathroom. We asked for a change of one mattress as it was so bent. The cleanliness of the room is below average. Almost all staff personel we dealt with seemed unhappy I don't know why. Like they hate the place or something. Another weird thing was asking us when checking out to wait for 10 minutes until the housekeeping checks if the room is OK!! I have never been asked at any hotel to wait on checking out to check the room. Was very rude actually. What kind of memory are they trying to leave their guests with? Besides the room is already messed up, so there is nothing left for the guests to ruin.
Séjour de 4 nuits en mai 2022
Réponse de Jasmine Palace le 8 mai 2022
Dear Mr.Seif, First of all we would like to thank you for your stay and your time to evaluate our house. Regarding your points, we regret that we could not win you with all our amenities, which we deeply regret. It was certainly not our intention to upset you and we will do everything we can to completely eliminate such inconveniences in the future. With kind regards, Management team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Jasmine Palace hotel
Visited Jasmine palace mid Nov for a 4night stay, we had high expectations Visit with this being a 5* hotel and after reading some of the amazing reviews. This was our first holiday in over 2 years so was looking for a relaxing break with warm weather The pools and gardens are lovely, clean and well maintained and the garden staff do a brilliant job throughout the hotel Our room location was perfect for us, we had sea view and right on the beach, the room itself was clean and spacious but could have done with a bit of renovation. When we arrived our room was set up with 2 beds but we pushed them together as we had arrived late In the evening and we was too tired to ask reception to move us to a double room at that time. The food was always fresh and hot with variety of different selections chicken meats fish pasta salads. Plenty of desserts, mainly cakes which were nice. Breakfast has a large selection of pastries, breads fruit or cooked omelette. The Teas /coffees are in small paper cups. The staff are very friendly and helpful. My only disappointment was that as a 5star hotel it has no WiFi however you can buy this at reception for a limited amount of WiFi and can be used by the reception area only . The shop within the hotel sells data sim which you can purchase. On the beach you will get hounded by several tour agents trying to sell you their trips or take up massage or manicure pedicures for the spa. This is quite annoying. Overall we had a great time.
Séjour de 4 nuits en novembre 2021
Réponse de jasmine Palace le 10 déc. 2021
Dear Guests, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace Resort & Spa. Regards, the hotel Management

10/10 Excellent

Ahmed

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de Jasmine Palace le 10 déc. 2021
Dear Mr. Ahmed, thank you so much for your high rate.

8/10 Bien

Islam

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The place is nice. A nice space with comfy and well designed rooms, with good cleanliness. My problem was with the service, as the TV was not working and asked three time for it to get fixed and nothing happened. Also had to ask for an ashtray in my room to get it. Very slow service. The beach is nice but the sea either too shallow or too deep to swim comfortably. If you're heading there for swimming, you'd have to use the pools exclusively. Also, they do not have WiFi acess in the rooms, and it's for extra charge in the lobby. So, it's not recommended for work trips of any kind. Most of the guests were families, maybe less attractive for friends trips.
Séjour de 3 nuits en octobre 2021
Réponse de Jasmine Palace le 10 déc. 2021
Dear Mr.Islam, Thank you for posting your review on Jasmine Palace resort & Spa. We do regret your dissatisfaction with some of our provided services during your latest stay with us, as well we do thank you for your constructive criticism which will be considered while we plan to maintain our service standard Once again, thank you for your review and we hope to have another chance to express our hospitality. Regards, the hotel Management

6/10 Satisfaisant

Mohamed

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unprofessional reception staff
Over all it's ok the food was very good and alot of varities with unprofessional reception staff, i had a problem in my room for 2 days & they didn't help me
Séjour de 4 nuits en septembre 2021

6/10 Satisfaisant

Sharon

Voyage en famille
Wouldn't stay again.
Reservation couldn't be found and they weren't very helpful in sorting the situation I had to contact to the uk all while my four month old was restless. There is no covid restrictions in place in restaurant it's like a cattle market even most of the hand sanitizer was not filled during our stay. No bins around to place rubbish, no powered milk in the rooms for hot drinks. Only saving grace to this place was the al a carte restaurants and the extra bottles water we got for our daughter to make her milk.
Séjour de 3 nuits en juillet 2021

8/10 Bien

Mostafa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved how clean and new the rooms were. The food was good too, fresh and they actually serve you real food not leftovers. Overall it was a great stay and I would definitely come back.
Séjour de 3 nuits en mai 2021
Réponse de julya le 23 mai 2021
Dear Guests. , Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace resort & Spa. Regards, the hotel Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Rooms are not clean at all but the resort is nice
Séjour de 4 nuits en mai 2021
Réponse de GR le 19 mai 2021
Dear Guests, Thank you for the time you have dedicated to rate your stay lately at Jasmine Palace resort & Spa. We were pleased to know that you enjoyed your stay with us and do kindly be assured that your constructive comments have been considered while we plan to improve our product. We will remain looking forward to welcoming you as a repeater guest Jasmine Palace resort & Spa. Regards, the hotel Management

2/10 Horrible

jahed, london

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible experienxe
Arrived late night around 4 am to check in. Guy at the reception had no emotions not even a welcome. Gave our room keys and told one of the staff to take us up. He took us to the lift but it wasn't working so he left us there. We were waiting for 10 minutes and no one is explaining to us what's going on. So I went over to the reception desk to speak to him and find out what's going on. He then tells me the room has been suspended and that I have to pay for a room. After an hour discussion I told him let me go into my room sleep and sort it out in the morning. He then made me sign a contract stating I would pay if agency booking doesn't come through. Woke up next morning after a long nighy and a 10 hour flight. Went to the reception to sort things out guy says everything is ok now. And till this day they haven't apologised for this. Food is terrible disgusting. Hotel itself is beautiful but overall i'm glad i'm back in London now
Dirty
Dead fly in milk
Séjour de 7 nuits en septembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Confort de la chambre
Trevlig vistelse
Superfint hotell, måste ha badskor för att bada i havet, dålig service gällande städning då vissa dagar de inte dök upp osv. Annars i stor helhet ett trevligt hotell som kanske inte riktigt lever upp till sina 4,5 stjärnor.
Séjour de 7 nuits en septembre 2017

6/10 Satisfaisant

Stella

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointed....
Not at all what you would expect from a 5 star this is 2 star maximum. Nothing like the photographs. Very unfriendly hotel from start to finish. If you want good service good food drinks served in a glass please book elsewhere.
Séjour de 7 nuits en août 2017

8/10 Bien

rehab

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
الستاف كان متعاون جدا والاكل كان كويس بنسبة كبيرة
Séjour de 3 nuits en août 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
2'5
There is No water bottels in restrants .. elevators are not available and not werking at all
Séjour de 2 nuits en août 2017

4/10 Médiocre

emo, massachusetts

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Can I please get the room I paid for?
Went with my family of 4 for a week vacation. Paid for a family room so everyone would be comfortable. Was given room 2338 which is not a family room went to lobby numerous of times about this. Finally was given room 2378 on last night which didn't matter at this point because we had a 3:55am flight. Contacted Expedia also and was given wait we'll send you an email. I blame first Expedia because they had no problem receiving my credit card info. You live and learn I guess it fits the bill. They also should at least try cleaning the bottles and cups from the beach. Such a beautiful beach to snorkel but being surrounded by plastic bottles and cups while snorkeling what a shame. Don't want to discourage anyone from visiting egypt it's magical just be selective on location.
Séjour de 7 nuits en juillet 2017

2/10 Horrible

Khaled, hurgada,egypt

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst experience of my life
Honestly the worst experience ever. I've never seen such poor customer service and don't keep promises.
Séjour de 4 nuits en juillet 2017

6/10 Satisfaisant

hamdy

Les points forts : Confort de la chambre
Okay hotel
Nice hotel, however no WiFi the room, need more staff because service us very slow, hotel need improvement, food are ok.
Séjour de 2 nuits en juillet 2017

2/10 Horrible

c.toni, frankfurt

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hübsche hotel gefertigt aber ohne Management &Hyg
Nicht kompetent für eine zu große Hotel Restaurant nicht sauber das Essen nie geschmeckt Besteck. Glas auf Plastik wurde serviert wegen wegen Mangel auf Glas Becher manchmal gab es keine Besteck musst du Bedienung und Besteck zu holen während dem Essen haben die Bedienung schnell aufgeräumt waren wir nie fertig inkompetentes Personal und Management Die Animation von Hotel warum war dann genau geeignet für diese heute Der Strand ist voll mit Steinkorallen nicht zu empfehlen für Familien mit Kinder
Séjour de 9 nuits en juillet 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very bad
thief and want to rib you off every time I asked about something every one have a diffrent price all depend on who you speak to.for example taxi service and net or the treble smile from the garden. The warn out towels and sheet. very bad person in front desk.
Séjour de 7 nuits en juin 2017

10/10 Excellent

Mina, united States

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice stay
this is my second review after my stay the hotel is awesome like it the crew is so nice and professional, food is good pool is nice not too deep or shallow, animation team is cool to, the only bad thing about it is the sea is tooo shallow about 4 ft, max and too much rocks
Séjour de 2 nuits en juin 2017

10/10 Excellent

Mina kouzman, united States

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
awesome
the staff very helpful and nice specialy mohmoed in the front desk and El grhay both of those guys are great . every thing is great but the beach is full of rocks
Séjour de 1 nuit en juin 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
Aufdringliches Hotelpersonal gegenüber Frauen
Das Hotelpersonal hat sich mehrfach gegenüber Frau H. und auch anderen weiblichen Gästen aufdringlich verhalten und unsittliche Angebote gemacht. Verschiedene weibliche Gäste haben sich darüber beklagt, was offenbar niemanden interessierte. Ich empfehle deshalb keiner Frau, in diesem Hotel Ferien zu buchen, ausser sich sucht solcherlei Abenteuer. - An EXPEDIA: Wenn Sie diesen nicht ehrlichen Feedback nicht ertragen und nicht publizieren wollen, verstehe ich das nicht. Das würde keine kein gutes Licht auf Sie als Reiseveranstalter werfen. Sollten Sie darauf beharren, diese Bewertung nicht zu akzeptieren / publizieren, werde ich mich hüten, Ihnen jemals noch eine Bewertung auszufüllen. Auch würde ich mir überlegen, ob ich künftig Ihren Angeboten noch trauen kann. Möglicherweise müsste man dies dann in einem unabhängigen BLOG publizieren.

6/10 Satisfaisant

Paola, Roma

Les points faibles : Propreté, personnel et service, confort de la chambre
Resort che secondo me non merita le 5 stelle
La Lobby, il ristorante e l'esterno del resort (giardini, piscine, vialetti) era molto curato mentre la camera era costruita con poca attenzione al dettaglio e la spiaggia senza un servizio adatto per lettini e paravento! (Era necessario fare tutto da se) La pulizia della camera è stata di basso livello: per due giorni ho dovuto chiamare la reception perché la camera non era stata pulita per nulla, per altri due giorni era stato rifatto solo il letto (pavimento e bagno non lavati) e per gli altri giorni la pulizia è stata a dir poco superficiale. Il personale dell'hotel, escluse le figure di maggior rilievo (receptionist, managers e tutto il team animazione) è stato pesante, appiccicoso e irrispettoso: al ristorante non si riusciva a mangiare in pace che ogni 2 minuti ero assalita da camerieri che mi facevano domande, spesso anche personali. Il cibo era di buona qualità, sapori ottimi, perfino la pasta era accettabile ma talvolta poco vario. Nota sicuramente molto positiva è il team di animazione: simpatici, divertenti, attività interessanti e senza dubbio molto rispettosi!!! Tornerei li solo per loro! <3 Piccola nota, che però non è di responsabilità della struttura, è la bassa marea al mattino sulla spiaggia, il mare inizia ad arrivare verso le 13:00 e per fare un bagno degno di questo nome o è necessario camminare in acqua per 400 m (piacevole esperienza) oppure c'è un pontile che porta ad un punto con buona profondità in cui si può fare anche snorkling.

8/10 Bien

LeeLee, London

Les points forts : Personnel et service et confort de la chambre
Lovely hotel
Me and my partner had a lovely time at this hotel. The staff were very polite and attentive and we're always on hand if you needed anything. The hotel itself was beautiful and right on the beach which was perfect. Overall our time here was idyllic and I would definitely recommend to anyone.

10/10 Excellent

khaled, dubai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A pearl in hurgada

10/10 Excellent

monty, cairo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a great stay good place and we feel totally relaxed we loved this place a lot wish be there next time

6/10 Satisfaisant

Abdalkader, Egypt & Sweden

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, but the staff are not...
We've stayed only for three nights and we've expected much more than we found there. First when we arrived at the hotel we waited for more than 2 hours to get the room, I understand that the check in is at 14 but the reception staff said that they will try to give the room earlier. We stayed for more than 2 hours waiting to get an answer or even a welcome drink after 7 hours driving . It was not friendly at all. The hotel generally needs a hospitality touch, all the staff need to have a lot of trainings about guest contact and hospitality . The room was not clean at all, there was hair and dust everywhere , we told the roomboy about it but nothing has changed. There was a lot of negative things that will take long time to write , Wewere planning to extend the holiday but after we've seen it we were happy to leave.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
excellent assets with bad management
I can summarize our stay in excellent assets with bad management the hotel is very nice in location, view, facilities but the management is very bad with no experience in managing such big operational hotel I faced a lot of strange things as rules from management like paying the full amount at check in, turning off the air-conditions in the reception area almost all the day, bad answers from stuff to show clearly they do not have experience and/or training in hotels business, receiving some groups with very low level and very bad behaviors in the last night for me was choking to believe we are in 5 starts hotel with no action from management and leaving them do whatever they want it was like the hotel is out of control

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Hisham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

2/10 Horrible

obdady

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No bad
Good

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good hotel, average staff, average AI option
About 15 of us stayed for 3 nts in 6 rooms, all pool view & all with SPECIFIC request for 1 king size bed. But on arrival we were told that all pool view rooms are actually TWIN beds, not KING. So why advertise the option? Other members within group had issues with dirty bedding, dust-filled rooms, dead mozzies in the bathroom & general cleanliness. When they complained to Reception, they were responded to in aggressive and defensive manner, which obviously made them more aggressive & defensive in return. They were also informed at 1 point, that if they did not like the hotel they were free to leave as there are plenty of other hotels in Hurghada. tbh I think the Egyptian staff at the hotel treat their Egyptian guests in this manner. I am a foreigner & therefore I was treated well & did not have many complaints. Staff need training on basic Egyptian etiquette and manners.The AI option was VERY limited. I usually enjoy AI at hotels.Drinks poured into half-washed glasses (ie the glasses still had other people's bits of food at the tip), always long queue. Same with the buffet-usually there are min 50-60 guests queuing up & yes this is normal with All Inclusive, but not really in such a large hotel.Beach bar snacks very good, burgers DELICIOUS & so are French fries (better than restaurant tbh). Not enough staff in main restaurant for no. of guests. Floor always filthy. unsure why Jasmine Palace had such a problem with keeping their public areas clean.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The service was bad no cleaning for the rooms the food is not good at all i end up eating pasta

8/10 Bien

Malte , Berlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Traumanlage mit wenig Gästen
Wunderschöne Anlage wobei die Hotelbauten nur zur Hälfte in Betrieb sind. Somit sind es recht wenig Gäste und man findet immer gut ein ruhigen Ort an einem Pool oder Meer. Gerade ist Ägypten besonders leer, da hat man schon mal einen ganzen Poolbereich für sich :) Das Essen ist gut und bemüht aber nicht ganz auf top Europäischen Standard. Die Speiseraumstügle zeigen deutliche Touristenspuren - hier müssten wirklich dringend die Bezüge gewaschen oder gewechselt werden! Das Personal ist super nett - etwas aufdringlich bzgl Sonderleistungen ausserhalb des All Inclusive aber kann man noch ertragen. Super schön war das Kamelreiten in der Wüste - die haben sich echt eine riesen Mühe gegeben!! Auch der Tauch-/ Schnorcheltripp kann schön sein. Leute super nett! Aber man sollte vorher sprechen dass sie nicht die mega Touri-Hotspots anfahren - mit 100 Leuten im Wasser macht Schnorcheln keinen Spass!!

4/10 Médiocre

Rose, London

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Nice hotel shame about the staff
Whilst this hotel is very pleasant, the facilities are as expected, the pools and gardens beautiful, the staff are amongst the rudest I've met in the hospitality industry.

10/10 Excellent

Emanuele, Italia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ottimo Resort di nuova costruzione
Soggiorno all inclusive, 1* settimana di gennaio 2016. Stanza doppia 2 adult 3 bambini. Ottima struttura di nuova costruzione il lato nord è ancora da completare, affaccia sul mare con bariera corallina il fondale è basso la temperatura gradevole, si presta molto bene alle famiglie con bambini, il personale è gentile e deficiente attento alle esigenze della clientela, il ristorante principale a buffet e di cucina internazionale non manca mai qualche specialità italiana. La lingua utilizzata in hotel e l'inglese (solo un cameriere parlava un buon italiano) L'animazione è svolta in modo impeccabile e non invasivo da parte di due ragazze russe aiutate da due ragazzi egiziani per le gite e potete rivolgervi alle persone autorizzate in hotel sempre dopo una lunga contrattazione, possibilità di effettuare immersioni. Per i vostri acquisti potete contrattare nei negozi in hotel, vi sconsiglio i negozietti all'esterno dell'hotel se volete uscire per fare compere vi segnalo un grosso centro commerciale ( centrumhall) in cui potete utilizzare le vostre carte di credito a prezzi più che accettabili, aperto 24/24. ATTENZIONE AI TAXI per Urgada non pagate mai più di 5 euro, 15 se vi portano ai terminal dell'aeroporto.

8/10 Bien

lars, København

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luksushotel med middelmådig all inclusive
14 dages ferie. Meget tomt hotel grundet terrorfrygt. Hotellet har store komfortable rum, gode senge og enorme pools. Dog var alene en lille pool opvarmet (65 cm dyb på det dybeste sted), og de øvrige pools havde vandtemperatur på 16 grader. Udmærket koralrev lige ud for hotellet. Vores teenagemødre kedede sig vist bravt. All inclusive var ikke helt i top - særligt cocktails var meget discount-præget (alle cocktails syntes at starte med et stort skvæt Sprite uanset opskriften).