Hall
Vérifier la disponibilité

Avis sur Extended Stay America Suites - Huntsville - Madison

2.5 out of 5
Extended Stay America Suites - Huntsville - Madison
104 INTERGRAPH WAY, Madison, AL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 71 avis sur 121." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 121." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 121." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 121." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 121." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

2/10 Horrible

Erin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I heard the sounds of people flushing all night and it kept me awake. There was also a giant Stain on my bed. Half of the stuff was almost falling off the wall and the elevator smelt like it was burning its rubber. Would not recommend.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
Dear Erin, We appreciate your feedback and apologize for any inconvenience caused by the neighboring guests during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment. We also regret knowing about any oversights by our housekeeping department while preparing your room. Kindly know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your patience is greatly appreciated, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely,Hotel Management

8/10 Bien

Rudy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very Clean, convenient, and quite comfortable beds for the pricepoint. Love no carpet, and just clean simple bed frame steel legs to the floor. Highly Recommend.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Rudy, We're thrilled to learn about your enjoyable stay at Extended Stay America! It's wonderful to hear that you found our accommodations impeccably maintained and our beds exceptionally comfortable. Thank you for recommending us highly! We can't wait to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

John

Les points forts : Infrastructures et conditions de l’hébergement
The front desk was nice about letting me back into the room after I checked out & forgot my cell phone charger.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful, kind, and friendly
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Linda, Thank you for your positive feedback regarding our staff's helpfulness, kindness, and friendliness. We strive to provide exceptional service to all our guests, and we are delighted that our team made a positive impression on you. Your kind words will be shared with them as encouragement. We appreciate your business and hope to welcome you back at Extended Stay America for another pleasant stay. Sincerely,Hotel Management

10/10 Excellent

John

Les points forts : Équipements
Lady at front desk was nice and quick with check in
Séjour de 1 nuit en avril 2024

10/10 Excellent

Rodney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Rodney, Thank you for your feedback regarding our hotel's location. We are pleased that you found our location to be convenient and enjoyable during your stay. Your satisfaction is important to us, and we appreciate your positive comments. Should you have any further feedback or if there's anything more we can do to enhance your experience next time, please feel free to reach out to us. We look forward to welcoming you back for another great stay. Thank you again for choosing Extended Stay America.Sincerely,Hotel Management

8/10 Bien

Ron, Las Vegas

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel with referigator and microwave for a great price
Séjour de 2 nuits en avril 2024

8/10 Bien

Clay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff and spacious rooms
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 14 avr. 2024
Dear Clay, Thank you for your positive feedback and for choosing Extended Stay America. We are delighted to hear that you found our staff to be nice and enjoyed our spacious rooms. Providing excellent service and comfortable accommodations is our goal. Your comments motivate us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Management

8/10 Bien

Cpt. Dale

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice and clean. Staff was friendly. Breakfast was fresh.
Séjour de 2 nuits en mars 2024

8/10 Bien

Katherine, Kasson

Séjour de 1 nuit en avril 2024

10/10 Excellent

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Douglas, Thank you for your positive feedback regarding our cleanliness! We strive to maintain high standards of cleanliness and hygiene throughout our property. Your kind words are greatly appreciated. We look forward to welcoming you back for another pleasant stay. Thank you for choosing to stay with Extended Stay America!Sincerely,Hotel Management

10/10 Excellent

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked this hotel for a one night stay based on the reviews. I had never stayed in an Extended StayAmerica, and was impressed with how clean it smells and looks when you walk in the lobby. The hotel is clean, newer and the staff is friendly and helpful. My room was comfortable. I will definitely stay here again!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again ! Beautiful
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Dominique, We're thrilled to hear that you enjoyed your stay and would choose to stay again at Extended Stay America! Providing a beautiful and enjoyable experience for our guests is our priority. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel, and we can't wait to have you with us again!Sincerely,Hotel Management

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property. Would stay again !
Séjour de 1 nuit en mars 2024

8/10 Bien

Monique

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean and quality rooms for decent price. Close to shopping mall and in a quiet area.
Séjour de 2 nuits en mars 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Dear John, Thank you for your positive feedback about Extended Stay America! We're thrilled to hear that you had a great stay with us. Providing excellent service and a comfortable experience for our guests is our top priority. We appreciate your patronage and look forward to welcoming you back for another wonderful stay in the future. Sincerely,Hotel Management

10/10 Excellent

Michaiah

Voyage en groupe
This was a great place to stay for a night. Definitely worth every peny!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Catalina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I never leave reviews, but this is the nicest and cleanest Extended stay I’ve ever stayed at. It feels like a 4 star hotel, we’l definitely be back! highly recommend!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 31 mars 2024
Dear Catalina, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Shaylyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly and helpful.
Séjour de 1 nuit en mars 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The age of behind the counter worked hard to get us a room as quickly as possible, even though the cleaning crew had hardly any open.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 31 mars 2024
Dear John, We are delighted you found our check-in service seamless and enjoyable. We are pleased to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America!Sincerely,Hotel Management

6/10 Satisfaisant

Everett

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
They didn’t even clean my room all week
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 31 mars 2024
Dear Everett, We sincerely apologize if you were not informed about our housekeeping services at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide it for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We take your concerns seriously and will address them effectively for future improvement. We hope to welcome you back and provide you with the exceptional experience you always deserve.Sincerely,Hotel Management

10/10 Excellent

Millie

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, the room was clean, and there weren't any issues with our stay.
Séjour de 1 nuit en mars 2024

8/10 Bien

AJ

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very nice!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear AJ, Thank you for your kind words regarding our staff. We greatly appreciate your positive feedback and are delighted to hear that you had a pleasant interaction with our team. Providing exceptional customer service is our priority, and we're thrilled that our staff made a positive impression on your stay. Your satisfaction is important to us, and we hope to welcome you back at Extended Stay America for another enjoyable experience in the future. Sincerely,Hotel Management

8/10 Bien

jackie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s new property so it’s clean. I liked everything but there’s no hair dryer. Also breakfast was poor.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Christian

Séjour de 2 nuits en mars 2024

10/10 Excellent

Felix

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet with efficient staff
Séjour de 3 nuits en février 2024

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great people
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ivory, Huntsville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything included the guest
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Ivory, Thank you for staying at Extended Stay America and for your generous feedback. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management

10/10 Excellent

Darnell

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very courteous and helpful. Would stay again.
Séjour de 3 nuits en février 2024

10/10 Excellent

Alexcia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean stay! Staff was super friendly and the overall environment was great!
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Alexcia, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again for another better experience.Sincerely,Hotel Management

10/10 Excellent

Kelli

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very nice. All I’d say is maybe amp up the breakfast. Add some fruit maybe. Otherwise perfect. The gentleman who checked us in was super nice and helpful.
Séjour de 1 nuit en février 2024

10/10 Excellent

Sonya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a awesome bunch of ppl that works there. They are friendly, great listeners and work hard to make your stay a great one. Not to mention the hard work to keeping that hole place clean. I would come back again.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 10 févr. 2024
Dear Sonya, We're thrilled to hear about your positive experience at Extended Stay America! Our team works hard to ensure guests feel welcome and have a comfortable stay. Thank you for recognizing their efforts and for your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great. For the price, you gotta be crazy to stay anywhere else.
Séjour de 1 nuit en février 2024

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very safe location. It services people who work in industry as professionals which gives it an amazing family feel to it. My suggestion is to book ahead of time as it is very busy - deservingly so.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 1 févr. 2024
Dear David, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad you were pleased with your overall stay. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

10/10 Excellent

Cierra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice and clean amazing front desk people
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Beverly

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Percy, Collegeville

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Water was not hot but they fixed it the next day. Only provide house keeping once a week
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 27 janv. 2024
Dear Percy, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 Excellent

Demacio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Chloe

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk staff were extremely friendly and welcoming to me and my family including our Corgi Porkchop! We are in the middle of severe icy weather and lost use of our hot water at home and this hotel has come through for us. We are thankful! Very clean, very nice hotel!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 18 janv. 2024
Dear Chloe, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Extended Stay America. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Sincerely,Hotel Management

10/10 Excellent

bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Molly

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here for a work trip for 5 days. Staff was very laid back and not very professional. My room was on the first floor and the first night I was there I had to change room because there were ants all over my room. I switched rooms that night, which was nice. I was placed on the 3rd floor. I think this hotel is a great place for construction workers and men. I say that because being a young woman, I felt very uncomfortable being surrounded only by men. I got to the 3rd floor, and it felt like a men's dorm room. People laying in the halls without shirts and people blasting music all night. Also, their breakfast is very minimal. Just coffee and oatmeal. No conditioner for the shower. I will not be staying here again. But like I said I think this hotel is more for construction workers on work trips.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Molly, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

2/10 Horrible

Marcus

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

LONA, MINERAL BLUFF

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stopped over just for a one-night stay as we needed a hotel that had a kitchen for my cross-country running son to prepare snacks and breakfast before a big race. Safe, clean, friendly staff and a comfortable bed! Great experience.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

American

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Felicia

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Rochelle

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Full size refrigerator was nice. Very new building. Near train tracks, which blow whistle when crossing nearby highway In middle of the night, not a deal breaker though. Pet friendly was deciding factor for booking
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Megan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was smooth and quick
Séjour de 1 nuit en novembre 2023