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Avis sur Best Western Huntsville Inn & Suites

2.5 out of 5
Best Western Huntsville Inn & Suites
201 W Hill Park Cir, Huntsville, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 360 avis sur 966." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 966." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 966." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 966." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 966." "

8,0/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

gerard, De paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nuit dans une place agreable
Très bonne piscine Petit déjeuner ok Une collation nous a été offerte le soir notre arrivée...c était très sympa

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de -Bobby le 23 mai 2024
Quite simply thank you for sharing this amazing rating, Amgad!We are thrilled that your experience reflected our commitment to the highest standards in service and we look forward to welcoming you and your wife back soon among us.Kindest Regards,

8/10 Bien

David Brent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed was comfortable. Would have liked better breakfast options and water available to drink with it.
Séjour de 2 nuits en mai 2024
Réponse de -Bobby le 14 mai 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 Excellent

Joel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk attendant was awesome. She was very helpful and sweet.
Séjour de 1 nuit en mai 2024
Réponse de -Bobby le 13 mai 2024
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!

10/10 Excellent

Akeem

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mai 2024
Réponse de -Bobby le 8 mai 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Sophie

Séjour de 1 nuit en mars 2024
Réponse de -Bobby le 23 mai 2024
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location . We hope to host you again very soon.Kindest Regards,

4/10 Médiocre

Jerry

Séjour de 1 nuit en avril 2024
Réponse de -Bobby le 14 mai 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

6/10 Satisfaisant

Anthony

Voyage en couple
I do not understand why we were put in a handicap room. I was looking forward to a nice warm soak in a tub. We couldn’t get into the room when we checked in because they were still cleaning rooms. I was told check-in was at noon and check-out was also noon. Strange. The bed was very comfortable. It just seemed really strange that we were put in a handicap room
Séjour de 1 nuit en avril 2024
Réponse de -Bobby le 15 avr. 2024
Thank you for taking the time to fill up this review, May be housekeeper cleaned handicap room first instead of regulars for that reason front desk changed your room type to accommodate early check in . We value all the feedback we receive and apologize for the inconveniences you had.

2/10 Horrible

Raul

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de -Bobby le 15 avr. 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Excellent

Al

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were very helpful
Séjour de 1 nuit en avril 2024
Réponse de -Bobby le 14 avr. 2024
A massive thank you for the high rating Dear value Guest Al !We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location .We hope to host you again very soon.Kindest Regards,

10/10 Excellent

Julie

Voyage en couple
The check in was easy and friendly ! TV didn’t work the desk person came within minutes and fixed it - friendly and apologetic
Séjour de 1 nuit en mars 2024
Réponse de -Bobby le 1 avr. 2024
Hi Julie,Thank you for your review and for staying with us! We are excited that things went well; I will let the staff know too. Enjoy the holidays and we hope to see you again soon. ---Bobby

6/10 Satisfaisant

Tamela

Voyage en famille
We stayed for two nights to be near family. The rooms are accessed from the outside which I don’t prefer but nothing about that on the website description. Breakfast was ok and ran out of eggs and gravy so that was disappointing. The room was clean, but as I was sitting in my room in the afternoon after our room had already been visited by the maid service, one of the maids put her face right up to the window to look in. I did not appreciate tha invasion of privacy. Just not impressed overall with the stay here.
Séjour de 2 nuits en mars 2024
Réponse de -Bobby le 13 mars 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No added fees. Nice, clean and friendly.
Séjour de 1 nuit en février 2024
Réponse de -Bobby le 13 mars 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Médiocre

james

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very noisy and room was a bit dirty
Séjour de 1 nuit en mars 2024
Réponse de -Bobby le 3 mars 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and great bargain! Room was clean and well maintained. Great place to stay if you are in town for Sam Houston State sporting events!
Séjour de 2 nuits en février 2024
Réponse de -Bobby le 26 févr. 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Satisfaisant

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de -Bobby le 26 févr. 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté et personnel et service
Not ADA compliant. No elevators makes it different for someone with mobility issues to room on the second floor. Room was comfortable and clean. Towels ragged and not sufficient (1 face towel very worn). Desk clerk was very nice and accommodating.
Séjour de 1 nuit en février 2024
Réponse de -Bobby le 26 févr. 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

6/10 Satisfaisant

Kevin

Séjour de 1 nuit en février 2024
Réponse de -Bobby le 22 févr. 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was a good size with ample space. Comfy bed was an added plus!
Séjour de 1 nuit en février 2024
Réponse de -Bobby le 22 févr. 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bien

Victor

Les points forts : Propreté, personnel et service, confort de la chambre
Had a nice stay ronnie was great.
Séjour de 2 nuits en février 2024
Réponse de -Bobby le 17 févr. 2024
Thank you for choosing us for your stay. We appreciate you letting us know our staff went over and above in handling your requests. We are happy you were particularly gratified with the spotless property and had a great experience with us. It was a pleasure having you as our guest, and we look forward to seeing you again at BW Huntsville, Texas

8/10 Bien

Oren

Séjour de 2 nuits en février 2024
Réponse de -Bobby le 26 mars 2024
Thank you for taking the time to share your wonderful feedback on your stay at BW Huntsville - TX .We always working to provide our guests with memorable experiences, and your review is a testament to our efforts. We're thrilled that you would choose to stay with us again and hope to welcome you back on your next visit to Huntsville , Texas

10/10 Excellent

Christina

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our rooms ceiling is spackled and looks like it’s been patched way too many time, the bathroom baseboards are rotting, and my husband slipped in the tub every time he tried moving. The only pluses are the bed was semi-comfy, the ac rocks, and there’s a fridge and microwave. Easy checkin tho lol.
Séjour de 1 nuit en février 2024
Réponse de -Bobby le 11 févr. 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 Excellent

Brian

Séjour de 2 nuits en février 2024
Réponse de -Bobby le 26 mars 2024
t's wonderful to hear that you had an enjoyable experience at Bw Huntsville -TX . Our team members work hard to ensure our guests have a comfortable and memorable stay. We're delighted that you found your room to be expansive and immaculate and hope for another opportunity to serve you in the future.

10/10 Excellent

Earnest

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome hotel
Séjour de 1 nuit en janvier 2024
Réponse de -Bobby le 21 janv. 2024
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location. We hope to host you again very soon.Kindest Regards,

6/10 Satisfaisant

MARK

Séjour de 2 nuits en janvier 2024
Réponse de -Bobby le 4 févr. 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

4/10 Médiocre

Gerald

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de -Bobby le 21 janv. 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

2/10 Horrible

Theresa

Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
We apologize for any inconvenience you encountered during your stay with us!

10/10 Excellent

Marian

Séjour de 1 nuit en décembre 2023
Réponse de -Bobby le 21 janv. 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 17 déc. 2023
Thank you for the 5/5 review! We appreciate your business.

6/10 Satisfaisant

Michael

Voyage en couple
Not very clean
Séjour de 1 nuit en décembre 2023
Réponse de GM le 8 déc. 2023
We apologize for any inconvenience you encountered during your stay with us. We will pass this along to the appropriate members of our team to resolve this issue. Thank you so much for your feedback!

6/10 Satisfaisant

Linda

Les points forts : Propreté
The room was very clean, but there was only 1 tiny little bar of soap and an empty Kleenex box. There was very little water pressure in the bathroom sink. The shower was just okay. The bed was very comfy and we slept well.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 4 déc. 2023
Thank you for your feedback. We will forward this along to the appropriate team members to correct this problem. Thank you for letting us know and we do hope to see you again in the future!

2/10 Horrible

Frederick

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had to change rooms 2 times. First room had not even been seen by the house keepers beds unmade trash still in room. Second room bed had pee on it large pee spot on the sheet under the made bed blankets.
Séjour de 2 nuits en novembre 2023
Réponse de -Bobby le 18 nov. 2023
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely no issues! 2nd time here.
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 18 nov. 2023
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!

6/10 Satisfaisant

George

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
No face towels in bathroom
Séjour de 2 nuits en novembre 2023
Réponse de -Bobby le 18 nov. 2023
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff was able to quickly clean a room and get me in without a hassle. Room keeping was quick and did their job very well! Definitely would stay again
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 12 nov. 2023
We appreciate the kind review and will pass these great comments along to our team.

10/10 Excellent

Jo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 12 nov. 2023
We appreciate this great feedback and hope to welcome you back again soon!

10/10 Excellent

Graciela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 9 nov. 2023
We appreciate this great feedback and hope to welcome you back again soon!

6/10 Satisfaisant

Ronald

Voyage en famille
Too much noise. Plumbing issues.
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 9 nov. 2023
Thank you for sharing your feedback with us . I have forwarded your comments to our engineering team , so we can address your concerns .

8/10 Bien

Erin, Aldie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent place for an overnight stay. Very close to SH for the football season. Would come back.
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 9 nov. 2023
Thank you for the great review ! See you again soon!

10/10 Excellent

Cu

Voyage en famille
Les points forts : Propreté et personnel et service
Little inconvenience
Séjour de 1 nuit en novembre 2023
Réponse de -Bobby le 5 nov. 2023
We appreciate this great feedback and hope to welcome you back again soon!

10/10 Excellent

Rafael

Séjour de 1 nuit en octobre 2023
Réponse de -Bobby le 1 nov. 2023
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 Excellent

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de -Bobby le 1 nov. 2023
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Bien

Tamra M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay despite door issues
There was issues with the hotel door so I had to wait for someone to let me in and change the battery in the door, which took a half hour or so. Otherwise, it was good.
Séjour de 1 nuit en octobre 2023
Réponse de -Bobby le 1 nov. 2023
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
good stay
good stay there was people outside late night walking around and singing not to loud but enough to hear it . other than that it was clean and comfortable
Séjour de 1 nuit en octobre 2023
Réponse de -Bobby le 1 nov. 2023
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 Excellent

John, Allen

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Stay was quiet and relaxing
Séjour de 1 nuit en octobre 2023
Réponse de -Bobby le 22 oct. 2023
We appreciate this great feedback and hope to welcome you back again soon!

10/10 Excellent

M.A.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fair price and clean
Good location, friendly people and clean.
Séjour de 1 nuit en octobre 2023
Réponse de -Bobby le 22 oct. 2023
We appreciate the great review and cannot wait to welcome you back again soon!

6/10 Satisfaisant

Claudia

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not in off breakfast finished too early
Séjour de 2 nuits en octobre 2023
Réponse de -Bobby le 16 oct. 2023
Thank you for taking the time to fill up this review, we want to sorry that you missed opportunity in breakfast . our timings are 6:30am to 9:30am We value all the feedback we receive and apologize for the inconveniences you had.

4/10 Médiocre

Elizabeth

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was friendly
Séjour de 2 nuits en octobre 2023
Réponse de -Bobby le 9 oct. 2023
Thank you for taking the time to fill up this review, We value all the feedback. we good to know about our staff was friendly . we receive and apologize for the inconveniences you had.

10/10 Excellent

Barbara

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and well maintained. Accept well mannered pets.
Séjour de 1 nuit en septembre 2023
Réponse de -Bobby le 1 oct. 2023
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Bien

David

Séjour de 1 nuit en septembre 2023
Réponse de -Bobby le 1 oct. 2023
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.