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Avis sur Towneplace Suites by Marriott Houston Westchase

2.5 out of 5
Towneplace Suites by Marriott Houston Westchase
10610 Westpark Drive, Houston, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 331 avis sur 609." "
Note des voyageurs de 8 (Bien), d’après 141 avis sur 609." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 609." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 609." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 609." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It felt safe and suite was clean. Super comfy bed.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for the review, we hope to see you again soon!

6/10 Satisfaisant

Ralyn

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Breakfast is good- front deak staff are proactive and helpful. only issues I have is when we got to our room, there were some dried blood stain in the sheets and blanket.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Im very sorry about that issue, thank you for bringing it up so we can address. I appreciate your kind words.

10/10 Excellent

Maria

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you, we hope to see you again!

10/10 Excellent

Jacob

Voyage en famille
Good for the price. Entrance area smelled very good.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you, we hope to see you again!

2/10 Horrible

Sade, Chicago

Les points faibles : Propreté et personnel et service
The room had a bad smell that was strong mattress on the let out couch was nothing but the feeling of springs it was old stained and worn out
Séjour de 3 nuits en mai 2024

10/10 Excellent

Annica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my room. I would go back again just to have that room agaim
Séjour de 2 nuits en mai 2024
Réponse de Francisco le 15 mai 2024
Thank you for staying with us. I'm glad you had a great time.Hope you have a great day.

2/10 Horrible

Daveed

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are run down and dirty, the staff is ride and had an awful attitude.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Aris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service is excellent and staff are attentive. Breakfast are great.
Séjour de 4 nuits en avril 2024

2/10 Horrible

Carolyn

Les points faibles : Propreté
Séjour de 6 nuits en mars 2024

8/10 Bien

Tu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very friendly, great breakfast, rooms are clean but smaller than I thought. Furniture needs to get upgraded. Hotel locates at the great area! Very convenient to find nice restaurants. Thank you!
Séjour de 3 nuits en avril 2024
Réponse de Francisco le 25 avr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about you recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the proper management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,FRANCISCO LOPEZtpswestchasefd@oldhamgoodwin.com

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time staying at this property and will definitely stay here again. I was greeted by a friendly Front Desk Agent who was able to check me in two hours earlier than the standard check in time. I had a standard king room with kitchenette, which was definitely very nice and thoroughly enjoyed staying in the room that I had. Though I only used the refrigerator the kitchenette was nice to have and came with all necessary items supplied. Also, the free breakfast was absolutely excellent. Definitely the hot food was the best I’ve in a long time at a hotel like this. The location is good as well as it’s located next to a freeway but wasn’t noisy. My only minor complaint was that I saw several cars parked in the handicapped parking with no tags and my 2nd night I had to park rather far from the entrance but it wasn’t a big deal. Overall, a great property with a great price and you can’t go wrong with staying here..
Séjour de 2 nuits en avril 2024

8/10 Bien

Jose

No está mal
Séjour de 4 nuits en avril 2024

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoy my stay with my family. The room is clean and everywhere smelled so lovely. I will visit again if i I'm in Houston.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Gregory Brian

Voyage en famille avec de jeunes enfants, Voyage en famille
Phone was broke in room so couldn't retrieve messages that were flashing. Lock was broke on the door.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Thank you for the review of your stay, your comments help us improve our service in the future. We hope to see you again.

2/10 Horrible

Alex

Voyage en couple
Les points faibles : Propreté et équipements
The property wasn’t up to part I entered my room it was rust all over there dresser handles and in shower i definitely would like my money back . Breakfast sausage was cold .
Séjour de 3 nuits en mars 2024
Réponse de francisco le 25 avr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the right leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,FRANCISCO

10/10 Excellent

Ngoc Chau

Séjour de 4 nuits en mars 2024

8/10 Bien

Raquel

Séjour de 6 nuits en mars 2024

10/10 Excellent

Natapon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Thank you, we hope to see you again soon!

8/10 Bien

Hyacinth

Séjour de 3 nuits en mars 2024

8/10 Bien

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Thank you!

10/10 Excellent

Phonexay, Irvine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Francisco le 25 mars 2024
It was pleasure to have you at our property. Thank you for the positive feedback, we look forward to accommodate you once again in the near future. Have a great day.

4/10 Médiocre

CHANTELLE

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Poorly maintained with carpet missing pieces, holes in walls, dirty splaters all over, water damaged, pulled out couch that had food all in it, springs popping out of bed, stains all over bed, very noisey between unit with no proper noise barrier, chair was very dirty with stains and cigarette burns, very dirty on walls and appliances, table in rooms and living room not properly cleaned (Chunky resedue) couch had stains all over it, room smelt of stale smell, someone was smoking cannabis in next door unit all week, tried calling down to front desk late at nights with no answer, breakfast was good, staff was very friendly and tried to be helpful, outside of building in great condition, pool was closed for maintenance, and very difficult for parking in late evenings.
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Im sorry to hear about your recent stay. Please know we are using your comments as a way to improve. I hope you will consider Marriott again in the future.

10/10 Excellent

Jy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathroom was not in the best shape
Réponse de General Manager le 15 mars 2024
Thank you for your kind review and helpful comments!

2/10 Horrible

Hellen

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The room was so small and only had one mirror in the bathroom. It was stains on the wall the bathroom was dirty. Good thing it was a one night trip. Francisco was great though
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mars 2024
Thank you for your review, I appreciate your comments as they help us improve our services. I hope you will consider Marriott again in the future and you will experience both the product and service you have come to expect.

8/10 Bien

MUNEHISA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de General Manager le 11 mars 2024
Thank you for your review, we look forward to seeing you again!

8/10 Bien

Brittany

Voyage en famille
We had a great stay
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
We look forward to seeing you again!

10/10 Excellent

Julieann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff, Leah in particular, is a GEM! So upbeat and helpful. Liked that the small rooms had everything, everything ! one needed- good coffee, fridge, breakfast rated good, all efficiently planned, comfortable for long or short stay..
Séjour de 2 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
Thank you for choosing to stay with us, I will be sure to pass on your kind words!

2/10 Horrible

Lisa

Access card reader on my door stopped working and manager did not have repaired during my two day stay. Had to have front desk staff open my room door every time for duration of my stay. which required me to wait over 30 minutes multiple times per day upon returning to hotel until attendant finished checking in long lines of guests. TV did not work. Would not comp my room for the horrible hassle I was put through. Terrible management.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 26 févr. 2024
My apologies for the issues with your stay. I sill be sure to investigate these issues with maintenance. I hope you will consider Marriott again in the future and im sure you will experience the product and service you have come to expect.

10/10 Excellent

Mercedes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the property, the only thing was that i asked for my room to be cleaned it didn't happen.
Séjour de 4 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Thank you for staying with us! My apologies for the housekeeping service, I will be sure to look into that. I appreciate you letting us know so we can correct for the future.

6/10 Satisfaisant

Theresa, oakdale

Voyage en famille
Les points forts : Propreté et personnel et service
The walls are paper thin, you can hear everything, even your neighbor snoring or flushing the toilet. Our fridge did not work but the freezer would freeze things after a while. The faucet was broken and mostly would only produce hot water. It was either hot water or boiling hot. The hallways were a little beat up.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Thank you for choosing to stay with us, I am sorry about the noise issues while you were here. I am confident that upon a return visit you will experience both the product and service you have come to expect from Marriott.

6/10 Satisfaisant

Jeancarlo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't like that all night there was kids screaming and running across the hall from me
Séjour de 1 nuit en février 2024
Réponse de General Manager le 23 févr. 2024
Thank you for choosing to stay with us, I am sorry about the noise issues while you were here. I am confident that upon a return visit you will experience both the product and service you have come to expect from Marriott.

8/10 Bien

Alexis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was good
Séjour de 2 nuits en février 2024
Réponse de General Manager le 12 févr. 2024
Thank you for staying with us, we look forward to seeing you again!

4/10 Médiocre

LaQuanda

Voyage en couple
Les points forts : Équipements
Room was horrible. Bed was uncomfortable tv did not work properly.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 9 févr. 2024
Thank you for the review, we will be sure to use your comments as a way to improve.

8/10 Bien

La'Quisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was good here professional customer service. Breakfast could have been a little better with some pancakes but overall great location to use with as a studio home. Equipped with what you need for meals and storage.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 9 févr. 2024
Thank you for the review, we look forward to seeing you again in the future!

8/10 Bien

Doniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was awesome, very clean and the breakfast fresh and the staff was kind.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 8 févr. 2024
Its great to hear you had a comfortable stay. We look forward to seeing you next time!

10/10 Excellent

Alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 févr. 2024
Thank you for the review, we hope to serve you again!

6/10 Satisfaisant

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outside noise was very high. Hardly slept the first night.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 7 févr. 2024
Thank you for the review. I am sorry about the noise I hope everything else was ok. We hope to see you again.

4/10 Médiocre

Karen

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bad shower and water. Bad sofa-bed
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
I am very sorry about the water issue, please know we have investigated the issue and resolved the problem. We hope to see you again in the future and im sure you will experience the Marriott product and service you have come to expect.

8/10 Bien

Martha

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 30 janv. 2024
Thank you for staying with us!

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 14 janv. 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Robert, Rancho Palos Verde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good except about thin wall - can hear snoring next door
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 14 janv. 2024
Thank you for the review, its good to hear you had a nice stay. My apologies for the loud noise next door, next time we can try to move you to the end of the hallway. I appreciate your feedback!

8/10 Bien

William Henry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was fine. Service was good, room was clean. Only gripes were the Internet, which was very complicated to hook up to and took several attempts, and the room being a bit on the small side.
Séjour de 8 nuits en janvier 2024
Réponse de General Manager le 10 janv. 2024
Thank you for the review of your recent stay. I appreciate your comment about the internet and we will be sure to look into it. We hope to see you again in the future!

2/10 Horrible

Amie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager Deanna was extremely rude. When i checked in they didnt have 2 room suite i booked. They split us up and when i asked the next day about it i was treated very disrespectful
Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 10 janv. 2024
Very sorry for the issues. Please know this was a mistake on our part and is not the usual service we provide. I hope that if you have the opportunity you will return and try us again so you can see the product and experience you have come to expect from Marriott.

10/10 Excellent

lauren

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt racially profiled from the original lady that bro he out the breakfast I paid to enjoy my stay like everyone else .. but outside of that I enjoyed my stay all the front desk staff was helpful and kind professional house keeping was fast and they where also professional. I really enjoyed my long term stay I would def stay again.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 30 janv. 2024
Thank you for your review and comments. I appreciate your concerns and please know we will address the matter. It is good to hear you had a good stay and I hope to see you again in the future.

6/10 Satisfaisant

Rodrigo

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 11 déc. 2023
Thank you for your review. We hope to see you again in the future!

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice
Réponse de General Manager le 11 déc. 2023
Thank you for your review, we hope to see you again soon!

10/10 Excellent

Deyanira

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind professional staff
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 1 déc. 2023
Thank you for the review of your recent stay. I will be sure to share you kind words with the staff!

8/10 Bien

Eddie

Séjour de 1 nuit en novembre 2023
Réponse de Francisco le 17 déc. 2023
Good Morning Eddie. It was a pleasure to have you here on property. Thank you for your feedback. Hope you have a great day.

10/10 Excellent

Bryce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location and very good front desk staff
Séjour de 4 nuits en novembre 2023
Réponse de Francisco le 12 nov. 2023
Thank you for your positive feedback. It was a pleasure to have you on property.

8/10 Bien

Barry

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Francisco le 1 nov. 2023
good Morning thank you for your positive review. It was a pleasure to have you on property