Surmatelas, coffres-forts dans les chambres, rideaux occultants
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Avis sur Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
13371 Fm 1960 Road W, Houston, TX

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 73 avis sur 155." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 155." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 155." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 155." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 155." "

8,0/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jennifer

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
There was only one channel working on the TV and the train was loud.
Séjour de 2 nuits en mai 2024
Réponse de Shelby le 21 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

2/10 Horrible

Akorede

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room and carpet is dirty and stinks
Séjour de 7 nuits en avril 2024
Réponse de Shelby le 19 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

4/10 Médiocre

Cheryl

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Bed linen and towels were not clean.
Séjour de 1 nuit en mai 2024
Réponse de Shelby le 19 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

8/10 Bien

Muhammad

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Easy Approach and being in good vicinity.
Séjour de 1 nuit en avril 2024
Réponse de Shelby le 19 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Cedrika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Shelby le 3 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Ahmed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are spacious. The area has a lot of restaurants nearby. iHop and Black Bear Diner, and a couple of restaurants are loterslly behind the hotel. Unfortunately the breakfast options are VERY limiyed. But overall, i enjoyed my stay.
Séjour de 2 nuits en avril 2024
Réponse de Shelby le 3 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Médiocre

Ivan

Séjour de 1 nuit en février 2024
Réponse de Shelby le 19 mai 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is near a freeway and a very large farm to market road and I expected a lot of noise, but it must be well insulated because I didn’t hear a thing. The rooms are large and nicely apportioned. Everything worked in the room. I appreciated how courteous the staff was. It is a slighter older hotel than the others nearby, but it is well kept. There are a few rust stains here and there but no major marks are gouges in walls. If I need to stay in the area again, I’ll definitely stay here, especially since it is so much less expensive.
Séjour de 1 nuit en avril 2024
Réponse de Shelby le 16 avr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Daedriel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of my favorite hotels :) it’s so comfy
Séjour de 3 nuits en avril 2024
Réponse de Shelby le 12 avr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gregory Thomas

Voyage en famille
Les points forts : Propreté
The hotel was not that good the breakfast was poor. Over the process was good
Séjour de 4 nuits en avril 2024
Réponse de Shelby le 12 avr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary

Very friendly staff
Séjour de 6 nuits en mars 2024
Réponse de Shelby le 12 avr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Isabel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy amable el desktop
Séjour de 1 nuit en avril 2024
Réponse de Shelby le 5 avr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Daedriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The best hotel I’ve ever had
Séjour de 2 nuits en mars 2024
Réponse de Shelby le 5 avr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Parham

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mars 2024
Réponse de Shelby le 30 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Morris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Shelby le 20 mars 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Mariela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 3 nuits en mars 2024
Réponse de Shelby le 20 mars 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Médiocre

Yadira

Séjour de 2 nuits en mars 2024
Réponse de Shelby le 5 avr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Becky

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend
Séjour de 3 nuits en mars 2024
Réponse de shelby le 20 mars 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Alexander

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Heating/AC unit not working. Space heater and blankets ! Cannot recommend
Séjour de 1 nuit en mars 2024
Réponse de Shelby le 11 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Shelby le 2 mars 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Melissa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing was fine
Séjour de 2 nuits en février 2024
Réponse de Shelby le 22 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location and easy booking/check in, clean/comforta
Location and easy booking/check in, clean/comfortable rooms and nice staff.
Séjour de 1 nuit en février 2024
Réponse de Shelby le 22 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

GARY

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay.
Clean room and bathroom. Very fast check in by nice,friendly front desk. Conveniently located.
Séjour de 1 nuit en février 2024
Réponse de Shelby le 22 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Keith

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Shelby le 17 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Albert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best
Amanda and Shelby are the best Always friendly and helpful
Séjour de 1 nuit en février 2024
Réponse de Shelby le 13 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Gustavo u

Séjour de 1 nuit en février 2024
Réponse de Shelby le 13 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 4 nuits en février 2024
Réponse de Shelby le 10 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Albert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best
Front desk is the best
Séjour de 2 nuits en janvier 2024
Réponse de Shelby le 2 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

binh thai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Shelby le 22 janv. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

binh thai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There nothing wrong with the inn it's was a great stay
Séjour de 2 nuits en janvier 2024
Réponse de Shelby le 21 janv. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Médiocre

Fabian, San Antonio

Voyage en famille
Les points forts : Personnel et service
Girl that checked us in was great and helpful, guy at front desk the following days and for check out was rude and not friendly at all, other than that, property was average and housekeeping excellent
Séjour de 2 nuits en janvier 2024
Réponse de Shelby le 21 janv. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

8/10 Bien

CUAUHTEMOC

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accesible
Séjour de 4 nuits en janvier 2024
Réponse de Shelby le 21 janv. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Yohely

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en janvier 2024
Réponse de Shelby le 21 janv. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Benedicto

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Séjour de 1 nuit en décembre 2023
Réponse de Shelby le 4 janv. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Herman

Réponse de Shelby le 10 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk staff is the best the mother and daughter
Séjour de 1 nuit en décembre 2023
Réponse de Shelby le 15 déc. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lauren

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy highway access
Séjour de 2 nuits en décembre 2023
Réponse de Shelby le 15 déc. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Esam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked how clean the room was. I didn't like the fact their breakfast was very basic and not as described. Plus, don't refill their menu.
Réponse de Shelby le 13 févr. 2024
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Alexander James

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Room smelled like cigarettes even though it was a non-smoking room. The bathtub was clogged, everytime I showered, the tub would fill up over my feet. Staff is the only reason I’d even rate this hotel. They were very nice and welcoming.
Séjour de 3 nuits en novembre 2023
Réponse de Shelby le 15 déc. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Satisfaisant

Zheng

Séjour de 2 nuits en novembre 2023
Réponse de Shelby le 4 janv. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien todo
Séjour de 1 nuit en novembre 2023
Réponse de Shelby le 15 déc. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe Quiet Shopping Dining options Transportation Walkable Convenient Easy Parking Other
Séjour de 1 nuit en novembre 2023
Réponse de Shelby le 25 nov. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Daniel

Les points forts : Personnel et service
Listen, I simply needed this place to stay on Thanksgiving evening, as I did not want to drive back home for three hours. It was quiet and comfortable. But it smelled a bit moldy/musty. The bathtub shower curtain was very moldy and a lot of rust and mildew stains, in the shower as well. Other than that not a bad place to sleep for the evening as it’s located right off the freeway and close to everything. Not a horrible place just needs a little TLC and a little more cleanliness. With that being said, I would stay there again Overnight. Parking was plentiful and easy.
Séjour de 1 nuit en novembre 2023
Réponse de Shelby le 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

tanika

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The bathrooms was horrible rust everywhere in there especially the shower head and tub
Séjour de 2 nuits en novembre 2023
Réponse de Shelby le 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Jacob

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Train was going on most of the night, couldn’t get good rest
Séjour de 1 nuit en novembre 2023
Réponse de Shelby le 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bien

Lisa

Séjour de 1 nuit en novembre 2023
Réponse de Shelby le 24 nov. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Bien

Koffi, Brandywine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was as expected until I got to the bathroom and saw that the bottom of the door 🚪 is was missing part and looked ugly. This may only be for that unit. They could also have done a better job with the shower curtain.
Séjour de 4 nuits en novembre 2023
Réponse de Shelby le 24 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Lucina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Shelby le 16 nov. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Meei-Hua

Séjour de 2 nuits en octobre 2023
Réponse de Shelby le 12 nov. 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Satisfaisant

Miguel

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall condition of the room was not good and smelled like smoke
Séjour de 5 nuits en octobre 2023
Réponse de Shelby le 14 oct. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.