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Avis sur OYO Hotel Houston/Humble - IAH Airport / HWY 59

2 out of 5
OYO Hotel Houston/Humble - IAH Airport / HWY 59
20145 Eastway Village Dr, Humble, TX

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 77 avis sur 271." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 271." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 271." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 271." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 271." "

6,8/10

Propreté

7,2/10

Personnel et service

5,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

James Steven

Acceptable
Séjour de 4 nuits en décembre 2021
Réponse de Arthur le 10 déc. 2021
Hi James, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Arthur

4/10 Médiocre

Christopher

Voyage en famille, Voyage d’affaires
Rooms need huge up grade
Séjour de 1 nuit en mai 2024

8/10 Bien

Christian, Waukegan

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Sabrina

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Alexis

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
As a female solo traveller, I did not feel very safe. Very dangerous looking dingy area. Bedsheets were dirty with cigarette holes and lights would flicker on. I couldn’t even open my drapes because there was no tint or nothing so everyone can see inside. I wanted to get a refund for one night because I didn’t feel safe and they wouldn’t give it to me so I had to stay inside a dark room locked until my flight was ready. I ended up checking out early to stay at the airport because I felt safer sitting there. Waste of money, pay the extra few dollars to go somewhere nicer
Séjour de 2 nuits en mars 2024
Réponse de Ammy le 2 mai 2024
Hi, Alexis! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Miya

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Ammy le 2 mai 2024
Hi, Miya! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Satisfaisant

Eddie L

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
You get what you pay for. My room was listed as non-smoking but it definitely was not. As a non-smoker I could smell it in the pillows and the comforter. The cleaning lady did her part by keeping the room clean but to no avail. I went to ask about an iron and ironing board and was told they didnt have one as everytime the got them they were stolen. Who steals those items? The staff that i dealt with were nice and helpful. Not a bad stay.
Séjour de 5 nuits en mars 2024
Réponse de Ammy le 2 mai 2024
Hi, Eddie! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Bien

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay
Réponse de Ammy le 2 mai 2024
Hi, Eduardo! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast easy check in
Séjour de 1 nuit en février 2024
Réponse de Ammy le 6 mai 2024
Hi, Jennifer! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Clifton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worth the stay
Réponse de Ammy le 6 mai 2024
We appreciate your positive rating, Clifton! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Clifton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience and accessibility was amazing.
Réponse de Ammy le 6 mai 2024
Glad to see that you have rated us positively, Clifton! Do give us more chances to delight you in the future. Regards, Noah.

2/10 Horrible

paul

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ammy le 4 mai 2024
Hi, Paul! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Satisfaisant

Jessie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s not bad Price is awesome and front desk is very nice!
Séjour de 1 nuit en février 2024
Réponse de Ammy le 6 mai 2024
Hi, Jessie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Kanesha

Les points forts : Personnel et service et équipements
Everyone was very kind and it was neat and clean on the inside
Séjour de 1 nuit en février 2024
Réponse de Ammy le 6 mai 2024
We appreciate your positive rating, Kanesha! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 4 mai 2024
Hi, Derrick! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Bien

Kyra

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Ammy le 4 mai 2024
We appreciate your positive rating, Kyra! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Bien

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 4 mai 2024
Glad to see that you have rated us positively, Timothy! Do give us more chances to delight you in the future. Regards, Noah.

8/10 Bien

Timothy

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 4 mai 2024
Hi, Timothy! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

2/10 Horrible

Tirrell, Las Vegas

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There was an extremely strong odor in the room & the bottom of the door was bent out wouldn’t close leaving a gap & draft. They keep the front desk lobby locked so you have to communicate through a window outside. I was told there were no other rooms. I really need a refund!
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 6 mai 2024
Hi, Tirrell! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Horrible

Jorge

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the room small smoke.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

HEgfCTO

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Shay

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Ammy le 4 mai 2024
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Noah.

6/10 Satisfaisant

Richard

Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 4 mai 2024
Hi, Richard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Miquela

Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Joy

Les points faibles : Personnel et service
The place was alright, for a cheap hotel. I was upset that they did not honor my reservation, even after I called twice, and emailed them to inform them that I would be late checking in because my flight didn’t arrive until after midnight.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Jeremy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Better than expected
On the plus side; Location was convenient, property was relatively clean, plenty of hot water. Not so good; No elevator, coin operated washing machine was not working. Overal trip was okay, would consider staying here again.
Séjour de 3 nuits en novembre 2023
Réponse de Ammy le 6 mai 2024
Hi, Jeremy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Samiha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic experience really friendly accommodating staff great location very clean
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Oussama

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty towels, smell like coffee, elevator doesn't work.....
Séjour de 1 nuit en octobre 2023
Réponse de Dewi le 5 déc. 2023
Never meant to disappoint you, Oussama! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

8/10 Bien

Thomas

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
everything was ok, bed liens had a burn hole in the sheet, the bed was comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Barbara le 5 déc. 2023
Thanks for the positive rating, Thomas! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place for cheap stay
Séjour de 2 nuits en octobre 2023
Réponse de Dewi le 5 déc. 2023
That is great to hear, Henry! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 Horrible

Griselda

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamás reserven en este hotel. Tuve la peor experiencia. Al llegar hice el pago con TC y me dijeron que estaba declinada entonces pagué cash y después chequeo en mi banco y el cargo si se hizo. Ellos todo el tiempo dijeron que no tenían los fondos y la plataforma decía que solo era una retención que se liberaba en cuestión de 10 días. Sigo checando ese cargo y ahora el hotel dice que yo cancelé la reservación y como su política es si cancelas se carga el total y no hay reembolso entonces ellos me culpan a mi de cancelar. Yo me quedé todos los días reservados y pagados y ahora no se hacen responsables. Solo se echan la bolita y nadie quiere responder ni devolver mi $$$
Réponse de Bárbara le 5 déc. 2023
Hola griselda! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Bárbara.

2/10 Horrible

DT'S FUNNY

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Guest! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

8/10 Bien

Alexis

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Ava le 17 oct. 2023
Hi, Alexis! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

6/10 Satisfaisant

Edward

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not my first choice by any means, and never again.
Room is very dated and desk was stained and chipped and A/C didn't work very good. I asked for no room service but they don't allow that, so they wasted 5 towels and the maids time for no reason. Front desk was very stand offish and would let me check in 1 minute before 3pm. Not a big deal, but means they don't manage their time properly.
Séjour de 6 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Edward! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Horrible

Lynn

Les points faibles : Propreté
Séjour de 4 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Lynn! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

10/10 Excellent

Erik

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy bonito lugar limpio y accesible a las tiendas
Séjour de 3 nuits en septembre 2023
Réponse de Ava le 17 oct. 2023
¡Hola, Erik! Nos alegra saber que le gustaron nuestros servicios. Que tengas un agradable día por delante :) Saludos, Ava

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good locatiom
Séjour de 1 nuit en septembre 2023
Réponse de Ava le 12 sept. 2023
Loved to hear this, Matthew! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Ava

6/10 Satisfaisant

Tinisha

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Tim le 13 sept. 2023
Hi, Tinisha! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Okay room, rude customer service
The room was good. Pretty basic and clean. The woman who checked me in was rude and insinuated that I lied about calling about an issue. Her words, "You didn't call but whatever."
Séjour de 1 nuit en août 2023
Réponse de Ava le 13 sept. 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Horrible

Perry

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was not branded OYO and is operating under a different name…Bedding was uneven from the frame making the mattress flip… uncomfortable sleep… coils felt through the sheets.
Séjour de 1 nuit en août 2023
Réponse de Barbara le 13 sept. 2023
Hi, Perry! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 Bien

Teresa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place was like a truck stop hotel. A little noisy.
Séjour de 1 nuit en août 2023
Réponse de Ava le 12 sept. 2023
Thank you for the wonderful comment, Teresa! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ava

10/10 Excellent

Paul

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It’s was ok for the price I’ll stay again
Séjour de 5 nuits en août 2023
Réponse de Dewi le 13 sept. 2023
Hi, Paul! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and nice place to get away.
Séjour de 1 nuit en août 2023
Réponse de Ava le 12 sept. 2023
Thank you very much, Ovidio! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Ava

4/10 Médiocre

Elizabeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I don’t like the area I feel unsafe.
Séjour de 1 nuit en août 2023
Réponse de Joey le 13 sept. 2023
Sorry for the unpleasant experience you had with us, Elizabeth! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

6/10 Satisfaisant

andrea geraldine

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Ava le 12 sept. 2023
Hi, Andrea! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

4/10 Médiocre

Shelly

Les points faibles : Propreté
Séjour de 4 nuits en juillet 2023
Réponse de Joey le 13 sept. 2023
Hi, Shelly! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 Horrible

Miranda

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing like the pictures you see online, bed sheets & towels were dirty, pool was closed.
Séjour de 1 nuit en juillet 2023
Réponse de Rosy le 29 juil. 2023
Hi, Miranda! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted, and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Rosy

8/10 Bien

Quintrell

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
It was okay
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 25 juil. 2023
Delighted to hear your words of praise, Quintrell! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

michael s

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Eva le 25 juil. 2023
Hi, Michael! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Eva