Avis
7,0
Bien
7,2/10
Propreté
7,4/10
Personnel et service
6,6/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Joanna
25 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Joanna
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Joanna,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
10/10 Excellent
Marc
Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Marc,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Taieba
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taieba
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Taieba,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
6/10 Satisfaisant
Alan
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements
Alan
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Alan,Thank you for sharing your feedback with us. We regret any inconvenience caused by the noise levels in the hallways. We understand that a peaceful environment is important for a comfortable stay. We will take your comments into consideration as we continue to improve our facilities.Regarding your early check-in request, we strive to accommodate early arrivals whenever possible, but it is dependent on room availability and our housekeeping schedule. We appreciate your understanding.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.
8/10 Bien
Christopher Evan
Voyage en couple
23 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Christopher Evan
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Management le 23 mai 2024
Hi Christopher Evan,Thank you for taking the time to provide feedback on your recent stay. We are glad to hear that you had a nice overall experience at our hotel.However, we apologize for the inconvenience caused by the shortage of rags and the lack of housekeeping service during your five-day stay. Rest assured, we will address these concerns with our team to ensure that such issues are not repeated in the future.Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay.
8/10 Bien
Karhondala, N Las Vegas
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karhondala
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Karhondala,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
christianne
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
christianne
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Christianne,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Latasha
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Latasha
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Latasha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Anzhelika, San Diego
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anzhelika
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Anzhelika,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
2/10 Horrible
Jasmine
Voyage en famille avec de jeunes enfants, Voyage en famille
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Jasmine,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you bringing these concerns to our attention, as it helps us identify areas where we can improve the guest experience.First and foremost, we apologize for the issues you experienced with the lighting in your room. Adequate lighting is an important factor in creating a comfortable and functional guest environment. We will be sure to have our maintenance team thoroughly inspect the lighting fixtures and make any necessary adjustments or replacements to enhance the brightness and ambiance in our rooms.Additionally, we regret that you were informed prior to your arrival about the limited amenities and lack of room service during your stay. We understand this can be an inconvenience, and we are committed to communicating any such service reductions or modifications as transparently as possible with our guests.Please know that these temporary limitations are due to ongoing challenges we are facing, including staffing shortages in the hospitality industry. We are working diligently to restore our full range of amenities as soon as we are able. In the meantime, we aim to provide the best possible experience given the current circumstances.We value your business and hope you will consider staying with us again in the future, where we can demonstrate our commitment to addressing these issues and providing you with a more satisfactory stay. Your feedback is crucial for helping us enhance our hotel operations and guest services.Please do not hesitate to reach out if there is anything else we can do to make your next visit more enjoyable.
6/10 Satisfaisant
Ebony M
20 mai 2024
Ebony M
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Ebony M,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
10/10 Excellent
Keriana
20 mai 2024
Les points forts : Propreté
Keriana
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Keriana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Perla D
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perla D
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Perla D,We are thrilled to hear that you had a pleasant stay with us! Our team works hard to provide excellent service and comfortable accommodations. It's great to know that you enjoyed our delicious breakfast options. Your recommendation means a lot to us and we hope to welcome you back in the future.
10/10 Excellent
Jamara
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamara
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Jamara,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
6/10 Satisfaisant
Sayed
20 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Sayed
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Sayed, We appreciate you choosing our hotel for your stay and hope you had an enjoyable experience overall. Please feel free to reach out to us directly with any feedback you would like to share from your time here.
4/10 Médiocre
Gabriella
Voyage en famille
20 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gabriella
Séjour de 3 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Gabriella, We appreciate your feedback and regret to hear about your experience. Rest assured we will address this matter with our team for improvement. Our aim is to provide a comfortable stay and we apologize for any inconvenience.
10/10 Excellent
Vachon
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vachon
Séjour de 5 nuits en mars 2024
Réponse de Manager le 22 mai 2024
Hello Vachon,We are thrilled to hear you had a great stay and enjoyed the service provided by our staff. Guest satisfaction is our top priority. Should you have any future inquiries or require assistance, please do not hesitate to contact us directly.
8/10 Bien
Leah
Voyage en couple
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Leah
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Leah, Thank you for sharing your feedback with us. We regret to hear about the issues you experienced during your stay, and we apologize for any inconvenience caused. Your concerns have been noted and will be addressed with the relevant departments to ensure a better experience for our future guests.
8/10 Bien
Duong Bao Khang
18 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Duong Bao Khang
Séjour de 5 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Duong Bao Khang, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
8/10 Bien
Oscar
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oscar
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 22 mai 2024
Hi Oscar,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
10/10 Excellent
Pablo Radilla
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pablo Radilla
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Pablo,Thank you for bringing to our attention the issue regarding loud guests during your stay at our hotel. Maintaining a peaceful and comfortable environment for all our guests is of utmost importance to us. We understand that excessive noise can negatively impact the stay of other guests.We have taken note of your feedback, and we will address the issue with our staff to ensure that appropriate action is taken to address noise disturbances promptly. Our team is committed to enforcing our policies and regulations to help create a more serene environment for everyone.We appreciate your understanding and patience in this matter. We value your feedback and will make every effort to improve our guests' experiences.We hope to have the opportunity to provide you with a more enjoyable and peaceful stay in the future.
10/10 Excellent
Edgardo
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edgardo
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Edgardo,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
6/10 Satisfaisant
Colletta
16 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Colletta
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Colleta,Thank you for sharing your feedback about your recent stay with us. We understand how distressing this experience can be, and we take this matter very seriously.The health and well-being of our guests are of utmost importance to us, and we have strict protocols in place to prevent and address issues like this. We assure you that we have immediately initiated a thorough inspection and treatment process.Additionally, we will be conducting a comprehensive review of our housekeeping procedures to ensure that such incidents are prevented in the future. We appreciate you bringing this matter to our attention, as it allows us to take appropriate measures to improve our services.We appreciate your understanding, and we hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.
10/10 Excellent
Yodennis
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yodennis
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Yodennis,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
2/10 Horrible
Claude
Voyage en groupe
15 mai 2024
Les points faibles : Propreté et personnel et service
Claude
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Claude,We sincerely for the inconvenience and frustration you experienced while trying to reach our customer service team. It is disheartening to hear that you were placed on hold for an extended period and eventually disconnected. We understand how important it is to provide prompt and efficient customer service, and we regret that we fell short of your expectations in this instance.We would like to assure you that we take your feedback seriously, and we will investigate the matter to identify the cause of the extended wait time and the disconnection. Additionally, we will review our customer service processes to ensure that such issues are addressed promptly and effectively in the future.We value your feedback, as it helps us improve our services and provide a better experience for our guests. We hope to have the opportunity to regain your trust and provide you with the exceptional customer service you deserve.
4/10 Médiocre
Drionna
Voyage en groupe
15 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Drionna
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Drionna,We appreciate you taking the time to provide us with your feedback about your recent stay at our property. We understand the importance of a comfortable and well-maintained environment for our guests, and we regret that we fell short of your expectations in several areas. Regarding the water and ice machines, we will address these concerns with our maintenance team to ensure they are properly cleaned and maintained.We apologize for any inconvenience caused by the limited availability of towels and the presence of stains on the ones you were provided. We take cleanliness and guest satisfaction seriously, and we will investigate this matter further to prevent similar occurrences in the future.We regret that our restaurant was not available during your stay due to the unfortunate incident of it burning down. We appreciate your feedback regarding the ongoing renovations at our property. We strive to ensure that our guests are informed about any ongoing construction or renovations, and we apologize if this information was not adequately communicated to you.Lastly, we will review our pricing policies to ensure they are fair and transparent.We appreciate your patience and understanding. We take your feedback seriously, and we will use it to improve our services and guest experience moving forward.
4/10 Médiocre
john
15 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
john
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi John,Thank you for bringing to our attention the issue with the room assignment during your stay. We understand the importance of a peaceful and comfortable environment for a restful stay, and we apologize for any inconvenience or disturbance caused by the proximity to the elevator.We appreciate your feedback, as it helps us improve our services and better meet our guests' expectations. We will review our room assignment processes to ensure that specific requests, such as a quiet room on a high floor, are given the necessary attention and accommodations.If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service team. We value your feedback and want to make sure we address your concerns appropriately.We hope to have the opportunity to provide you with a more satisfying stay in the future.
2/10 Horrible
Farnaz norouzi
15 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Farnaz norouzi
Séjour de 6 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Farnaz norouzi,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
10/10 Excellent
Tyrell
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyrell
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Tyrell,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
2/10 Horrible
Tamiko
Voyage en couple
14 mai 2024
Tamiko
Séjour de 6 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Tamiko,We are sorry to hear about your experience during your stay at our hotel. The presence of insects is something we take very seriously, and we have strict procedures in place to prevent and address such situations. We immediately prioritize the health and well-being of our guests, and we will take swift action to investigate and resolve this matter.Please be assured that we have initiated a comprehensive inspection and treatment process in all our rooms to ensure that this issue is fully resolved. We have also alerted our housekeeping and maintenance teams to be extra vigilant and proactive in their efforts to maintain a clean environment throughout the hotel.We thank you for bringing this matter to our attention. We value your feedback, and we will take immediate steps to prevent any similar incidents from occurring in the future.
2/10 Horrible
Tamyah
14 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tamyah
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Tamyah,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
10/10 Excellent
Dianne
14 mai 2024
Les points forts : Personnel et service et équipements
Dianne
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Dianne,Thank you for taking the time to provide your feedback on your recent stay at our property. We are delighted to hear that you found our property to be quiet and that our staff was informative, professional, and helpful.Creating a peaceful and comfortable environment for our guests is one of our top priorities, so we are thrilled that you had a quiet and restful experience during your stay. We will continue to strive to maintain a serene atmosphere for all our guests.Furthermore, we greatly appreciate your kind words about our staff. Our team takes pride in delivering exceptional service, and it's wonderful to hear that they provided you with informative and professional assistance. We will make sure to share your compliments with them, as it will serve as encouragement for their continued dedication.Thank you once again for your positive feedback. We value your business and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
6/10 Satisfaisant
Latoria
Voyage en groupe
13 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Latoria
Séjour de 3 nuits en mai 2024
Réponse de Manager le 15 mai 2024
Hello Latoria, We appreciate your feedback on the convenient location and nearby dining options. We'll take your comments into consideration regarding in-room amenities and breakfast to enhance our services. Thank you for sharing your thoughts with us.
6/10 Satisfaisant
Gregory
13 mai 2024
Les points forts : Propreté
Gregory
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Management le 18 mai 2024
Hi Gregory,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
2/10 Horrible
Felicia
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felicia
Séjour de 2 nuits en mai 2024
Réponse de Manager le 13 mai 2024
Hello Felicia,Thank you for sharing your experience with us. We take all feedback seriously and will address these concerns with the appropriate teams. It's important to us that all guests feel safe and comfortable during their stay. Please don't hesitate to contact our management team directly to further discuss your experience.
4/10 Médiocre
Abdulaziz
11 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Abdulaziz
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Abdulaziz,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and apologize for the issues you encountered during your visit.We apologize for the cleanliness of the pool. Maintaining a clean and well-maintained pool is a priority for us, and we regret that we did not meet your expectations in this regard. Your feedback will be shared with our maintenance team to ensure that the necessary steps are taken to address the cleanliness of the pool promptly.As for any odor you experienced within the hotel, we take cleanliness and hygiene seriously, and we strive to provide a fresh and pleasant environment for our guests. We will investigate the issue promptly and take appropriate action to address the odor and ensure that it does not affect future guests.We appreciate your feedback as it helps us identify areas for improvement. Guest satisfaction is important to us, and we take your comments seriously. If there is anything else we can do to address your concerns or make your future stays more enjoyable, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an improved experience in the future.
10/10 Excellent
Danielle
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danielle
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Danielle,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Marjourie
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marjourie
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Marjourie,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
6/10 Satisfaisant
Quashanda
10 mai 2024
Quashanda
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Quashanda,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
10/10 Excellent
Clover
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clover
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Clover,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
6/10 Satisfaisant
Duwain
Voyage en couple
9 mai 2024
Les points forts : Personnel et service
Duwain
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Duwain,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments.We strive to provide a variety of delicious options to cater to different tastes and dietary preferences. We will review our breakfast selection and quality to ensure that we meet the expectations of our guests.We apologize for the inoperable workout equipment. Maintaining our fitness facilities in good working order is important to us, and we regret any inconvenience caused. Our maintenance team will be notified to promptly address and resolve the issue with the equipment to ensure it is fully operational for our guests.We appreciate your feedback as it helps us identify areas for improvement. Your satisfaction is important to us, and we take your comments seriously. If there is anything else we can do to address your concerns or make your future stays more enjoyable, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an improved experience in the future.
2/10 Horrible
Tracy
9 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracy
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Tracy,Thank you for providing feedback about your recent stay at our hotel. We appreciate your comments and apologize for any concerns.The safety and satisfaction of our guests are our top priorities, and we regret that we fell short of meeting your expectations. We take all guest concerns seriously, and we would appreciate any specific details you can provide regarding the safety concerns you encountered during your stay. This will allow us to address the issues promptly and ensure the well-being of our guests.We strive to maintain a clean, comfortable, and welcoming environment for all of our guests, and we regret that we did not meet your expectations in this regard. Your feedback is important to us, and we will use it to improve our property and the experience we provide to our guests.We understand your decision to leave early and apologize for any inconvenience caused. We value your feedback and the opportunity to make things right.Thank you for bringing these matters to our attention, and we hope that you will give us another chance to provide you with an improved experience in the future.
6/10 Satisfaisant
Lea
8 mai 2024
Lea
Séjour de 7 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Lea,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
4/10 Médiocre
jleah
Voyage en famille
8 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
jleah
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Jleah,Thank you for providing feedback on your recent stay at our hotel. We appreciate your comments.We apologize for the lack of a microwave in your room. While not all of our rooms are equipped with microwaves, we understand that this amenity can be convenient for our guests. We will review our room offerings to see if we can provide this feature in more rooms in the future.As for the refrigerator not working properly, we strive to ensure that all amenities are in good working order, and we regret any inconvenience caused. Our maintenance team will be notified to promptly address and resolve the issue.We regret the oversight regarding the absence of rags and towels in your room. It is our standard practice to provide fresh linens and towels for our guests, and we regret that this was not the case during your stay. We appreciate you bringing it to our attention, and we will address this with our housekeeping team to ensure such oversights are avoided in the future.We understand that these issues affected your stay, and we apologize for any inconvenience caused. Guest satisfaction is important to us, and we appreciate your patience and understanding. Thank you for choosing to stay with us. We hope to have the opportunity to provide you with an improved experience in the future.
10/10 Excellent
Gladys
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gladys
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Gladys,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Sierra
Voyage en groupe
6 mai 2024
Les points forts : Personnel et service et équipements
Sierra
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Sierra,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
8/10 Bien
Tyra
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyra
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Hi Tyra,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
6/10 Satisfaisant
Benta
6 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Benta
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Management le 12 mai 2024
Dear Benta,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments and would like to address the concerns you raised.We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. We understand that a peaceful and quiet environment is essential for a restful stay. We will explore ways to improve sound insulation and address noise-related issues to enhance the comfort of our guests.As for the wear on the tub's paint while we strive to maintain our facilities to a high standard, signs of normal wear and tear may occur over time. We appreciate your understanding and will address the issue to ensure that the tub is properly maintained.Regarding any discomfort caused by the worn-out pillowcases, providing clean and comfortable bedding is important to us, and we are sorry that we fell short in this aspect. Your feedback will be shared with our housekeeping team to ensure that our linens are in good condition for all guests.We appreciate your feedback as it helps us identify areas for improvement. We take your comments seriously and will take appropriate actions to address the issues you mentioned. If there is anything else we can do to enhance your future stays or address any concerns you may have, please do not hesitate to let us know.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
6/10 Satisfaisant
Diana Yen
5 mai 2024
Diana Yen
Séjour de 6 nuits en avril 2024
Réponse de Manager le 6 mai 2024
Hello Diana Yen,We regret to hear about the disturbance you experienced during your stay. Guest feedback is crucial for us to improve our services and we will address these concerns with the team. We recommend reaching out to our management for any further assistance you may need regarding your stay.