Avis sur Cambria Hotel Houston Downtown Convention Center
Cambria Hotel Houston Downtown Convention Center
1314 Texas Avenue, Houston, TX
Avis
8,8
Excellent
9,4/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de GM le 4 févr. 2024
Dear Daniel, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Sincerely, Louie Oliver GM
2/10 Horrible
Fateh
Voyage d’affaires
14 mars 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Fateh
Séjour de 6 nuits en mars 2022
Réponse de GM le 22 mars 2022
Dear Fateh,
We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and we hope to better serve you in the future. Thank you for staying with us.
Sincerely,
Roger Radtke
General Manager
10/10 Excellent
veronica
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
veronica
Séjour de 2 nuits en mai 2024
10/10 Excellent
Deborah, Des Plaines
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Deborah, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Louie Oliver, GM
10/10 Excellent
Jill
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 2 nuits en mai 2024
Réponse de GM le 22 mai 2024
Dear Jill, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our clean accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Louie Oliver, GM
6/10 Satisfaisant
Arianna
21 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arianna
Séjour de 1 nuit en mai 2024
Réponse de GM le 22 mai 2024
Dear Arianna, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Louie Oliver, GM
10/10 Excellent
Indiah
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Indiah
Séjour de 4 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Indiah, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Louie Oliver, GM
2/10 Horrible
Darrell
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darrell
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear Darrell, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Louie Oliver, GM
10/10 Excellent
Brittani
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittani
Séjour de 4 nuits en mai 2024
Réponse de GM le 19 mai 2024
Dear Brittani, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Louie Oliver, GM
10/10 Excellent
anthony
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
anthony
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear anthony, I'm glad that you enjoyed our location. We appreciate your choosing us and hope to welcome you back soon. Thank you for staying with us. Best, Louie Oliver, GM
10/10 Excellent
Beverly
Voyage en groupe
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beverly
Séjour de 1 nuit en mai 2024
Réponse de GM le 17 mai 2024
Dear Beverly, Thank you for your five-star review and compliments on our valet team. While there are several things that I must worry about to make sure the hotel runs smoothly, I am confident that the service of Jim will be top-notch. We appreciate your business and look forward to hosting you anytime you return to the area. Best, Louis Oliver, GM
10/10 Excellent
Yifan
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yifan
Séjour de 5 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Yifan, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Louie Oliver, GM
10/10 Excellent
Rykendra
Voyage en groupe, Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rykendra
Séjour de 3 nuits en mai 2024
Réponse de GM le 17 mai 2024
Dear Rykendra, We appreciate hearing from guests who express their intention to stay with us again. Thank you for your feedback and for highlighting areas where we can improve. Our goal is to be the best hotel in Houston, and feedback from our guests helps us work towards achieving that. We hope you find a reason to visit again soon. Best, Louis Oliver, GM
10/10 Excellent
Daelena
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daelena
Séjour de 1 nuit en mai 2024
Réponse de GM le 16 mai 2024
Dear Daelena, While your stay wasn't perfect, it is a testament to the staff here that it was still worthy of a 'five-star' rating. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area from now on. Best, Louie Oliver, GM
10/10 Excellent
Luz
Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luz
Séjour de 3 nuits en mai 2024
Réponse de GM le 16 mai 2024
Dear Luz, What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in Houston, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best, Louie Oliver, GM
10/10 Excellent
Alexandria
Voyage en couple
14 mai 2024
Alexandria
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Alexandria, We're happy to hear from you! It's great to know that you thoroughly enjoyed your stay and felt we were worth a five-star rating. Please plan to visit us again the next time you travel to the area. Best, Louie Oliver, GM
10/10 Excellent
Bryanna
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryanna
Séjour de 3 nuits en mai 2024
Réponse de GM le 14 mai 2024
Dear Bryanna, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Louie Oliver, GM
10/10 Excellent
Cherie, Fort Worth
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cherie
Séjour de 1 nuit en mai 2024
10/10 Excellent
Tracy
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en mai 2024
Réponse de GM le 14 mai 2024
Dear Tracy, I can't tell you how much we value your review and recommendation of our Cambria. Thank you for choosing our hotel while visiting Houston and letting other guests know how much you enjoyed the property. Please find a reason to come back again soon! Best, Louie Oliver, GM
10/10 Excellent
Joel
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joel
Séjour de 2 nuits en avril 2024
Réponse de GM le 13 mai 2024
Dear Joel, I'm glad that our location was convenient for you. We appreciate your feedback and hope to welcome you back soon. Best, Louie Oliver, GM
8/10 Bien
Wren
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
Wren
Séjour de 3 nuits en mai 2024
Réponse de GM le 11 mai 2024
Dear Wren, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share a review. We look forward to delivering a flawless stay upon your return. Best, Louie Oliver, GM
8/10 Bien
Tiffany
10 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 5 nuits en mai 2024
10/10 Excellent
Brian
10 mai 2024
Les points forts : Propreté, personnel et service, équipements
Brian
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 mai 2024
Dear Brian, I am glad to hear that your stay was enhanced by our wonderful staff and the helpful service they provide. Thank you for your feedback and your patronage. We hope that whenever your travels bring you to the Houston area, we will be your first choice of lodging. Best, Louie Oliver, GM
8/10 Bien
STEPHEN
9 mai 2024
Les points forts : Propreté et personnel et service
STEPHEN
Séjour de 2 nuits en avril 2024
Réponse de GM le 10 mai 2024
Dear STEPHEN, We are glad to hear that you want to return to our Cambria. Your feedback is highly appreciated and we are grateful that you took the time to share your positive experience with us. Thank you for choosing our hotel and we hope to see you again soon. Best, Louie Oliver, GM
10/10 Excellent
Karis
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Karis
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Dear Karis, While your stay wasn't perfect it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this positive review that includes areas of improvement. We hope to be your first choice for lodging in the area from now on. Best, Louie Oliver, GM
10/10 Excellent
ARTUR
Voyage d’affaires
8 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
ARTUR
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Dear ARTUR, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and spacious rooms made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll revisit us soon. Best, Louie Oliver, GM
10/10 Excellent
Dayana
6 mai 2024
Dayana
Séjour de 2 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Dyana, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Louie Oliver, GM
8/10 Bien
Tammy
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tammy
Séjour de 5 nuits en avril 2024
Réponse de GM le 7 mai 2024
Dear Tammy, Although your stay may not have been flawless, I believe that our staff's dedication and hard work made it deserving of a positive rating. Thank you for choosing to stay with us and for taking the time to share a detailed review. We hope to host you again someday to provide the 'five-star' experience that we are capable of. Best, Louie Oliver, GM
10/10 Excellent
Everardo
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everardo
Séjour de 1 nuit en avril 2024
Réponse de GM le 6 mai 2024
Dear Everardo, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Louie Oliver, GM
10/10 Excellent
Elizabeth
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
10/10 Excellent
Corwyn
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corwyn
Séjour de 1 nuit en mai 2024
10/10 Excellent
Marco
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en mai 2024
Réponse de GM le 3 mai 2024
Dear Marco, It is fantastic to hear that our superb location is just what you were looking for during your stay in Houston. Thank you for your patronage and five-star rating. We look forward to your next visit! Best, Louie Oliver, GM
10/10 Excellent
Orven
2 mai 2024
Les points forts : Propreté et personnel et service
Orven
Séjour de 1 nuit en mai 2024
Réponse de GM le 3 mai 2024
Dear Orven, The beds here are fantastic, aren't they? Thank you for choosing our Cambria and letting everyone know how comfortable you were here. We enjoyed hosting you and hope to welcome you back soon. Best, Louie Oliver, GM
10/10 Excellent
German
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
German
Séjour de 1 nuit en mai 2024
Réponse de GM le 3 mai 2024
Dear German, Thank you for this five-star review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Louie Oliver, GM
10/10 Excellent
Meco
Voyage en couple
2 mai 2024
Meco
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Dear Meco, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Louie Oliver, GM
6/10 Satisfaisant
donald
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
donald
Séjour de 2 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear donald, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Louie Oliver, GM
10/10 Excellent
Austin
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Austin
Séjour de 1 nuit en avril 2024
Réponse de GM le 30 avr. 2024
Dear Austin, Thank you for taking the time to write a five-star review. I’m pleased to learn that your stay was enjoyable thanks to our tremendous value. We appreciate your compliments and humbly request a return visit. Best, Louie Oliver, GM
10/10 Excellent
Denisea
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denisea
Séjour de 2 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear Denisea, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Louie Oliver, GM
6/10 Satisfaisant
TWYLA
29 avr. 2024
Les points forts : Propreté et personnel et service
TWYLA
Séjour de 2 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear TWYLA, We appreciate your business and the time you took to share this review. I am sorry to hear that issues with our elevators affected your experience. Additionally, I regret that delays in the valet department took away from the enjoyment of your visit. These issues are not the norm and we hope you come and see us again for a better stay should your travels bring you back to Houston. Sincerely, Louie Oliver, GM
6/10 Satisfaisant
Charde
Voyage en famille, Voyage en couple
28 avr. 2024
Les points forts : Personnel et service
Charde
Séjour de 3 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear Charde, I'm sorry to see that your experience with us was not as positive as we would have hoped. We value your feedback and appreciate you choosing us. I assure you that we will work hard to make sure that your next visit is a much better experience. Thank you for giving us the chance to improve. Sincerely, Louie Oliver, GM
8/10 Bien
Sam
Voyage en groupe
28 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sam
Séjour de 2 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear Sam, Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Louie Oliver, GM
10/10 Excellent
Norma jean
Voyage en famille
27 avr. 2024
Norma jean
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Norma jean, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Louie Oliver, GM
8/10 Bien
Ricardo
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Ricardo, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our unique architecture and modern accommodations while in town. I appreciate your comments regarding elevators and we are currently working on updating them. There is no better compliment than a return visit, so we hope to see you again. Best, Louie Oliver, GM
10/10 Excellent
Louella
27 avr. 2024
Louella
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Louella, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Louie Oliver, GM
6/10 Satisfaisant
Rosaly
25 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Rosaly
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear Rosaly, Thank you for staying with us. Our hotel is in a historic building, and we are in the process of updating all of our elevators. We appreciate your feedback and hope to host you again for a flawless experience. Sincerely, Louie Oliver, GM
10/10 Excellent
Aldo
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aldo
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 avr. 2024
Dear Aldo, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. We can't wait to have you back for the next Astros game! Best, Louie Oliver, GM
10/10 Excellent
Dan
Voyage d’affaires
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 2 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear Dan, It is always a pleasure to hear that we have earned your recommendation with excellent accommodations and friendly service. Thank you for recognizing the great work of Igor in your review. All of our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Louie Oliver, GM
10/10 Excellent
Kenyatta
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenyatta
Séjour de 3 nuits en mars 2024
Réponse de GM le 21 avr. 2024
Dear Kenyatta, We're happy to hear from you! It's great to know that you enjoyed your stay at our conveniently located Cambria. Please plan to revisit us the next time you travel to the area. Best, Louie Oliver, GM
6/10 Satisfaisant
Carolina, Christchurch
19 avr. 2024
Les points forts : Personnel et service
Carolina
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Dear Carolina, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Louie Oliver, GM
10/10 Excellent
Nathan
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Dear Nathan, We welcome all compliments, but it is especially rewarding to hear that our staff has exceeded your expectations. Thank you for choosing Cambria and letting us, and other travelers, know that we are a five-star property. Please come back soon! Best, Louie Oliver, GM