Avis sur Candlewood Suites West Little Rock, an IHG Hotel
Candlewood Suites West Little Rock, an IHG Hotel
10520 W Markham St, Little Rock, AR
Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Emily le 29 avr. 2024
Dear Deborah, Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,EmilyGuest Services Representative
10/10 Excellent
julia
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
julia
Séjour de 2 nuits en avril 2024
Réponse de Emily le 18 avr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services
10/10 Excellent
Charolette
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charolette
Séjour de 1 nuit en avril 2024
Réponse de Emily le 18 avr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services
10/10 Excellent
Regina
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 1 nuit en mars 2024
Réponse de Emily le 18 avr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services
6/10 Satisfaisant
Victor
Voyage en famille
17 mars 2024
Victor
Séjour de 1 nuit en mars 2024
Réponse de Emily le 17 mars 2024
Dear Victor, Thank you for taking the time out and sharing your experience with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. Additionally, we are an extended stay hotel located in a central location in Little Rock with some of our longest clients staying with us for several years with no safety concerns. Please know your feedback is very important and we will use your comments to coach our team in order to provide a better experience in the future.Respectfully,
2/10 Horrible
Sherita
Voyage d’affaires
6 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherita
Séjour de 1 nuit en mars 2024
Réponse de Twee, Guest Services le 7 mars 2024
Dear Sherita,I am sorry to hear about the issues you experienced during your last stay with us. Based on your comments, I did re-inspect the room that you stayed in. However, I was not able to find any evidence of mold on the bathroom ceiling that you mentioned. I did see stains on the ceiling that the housekeeper missed when cleaning the room. It wiped off without any problem. It was not a mold stain. Please contact us if you would like pictures of the bathroom ceiling. Also, the reservation you book on Expedia.com stated any available Studio Suite. We were sold out on the King Studio Suites that night, so the room type available was our Double Studio Suite. Also, I looked in the room history and the room you stayed in is not a pet friendly room, so no dogs had been in the room prior. Upon a guest checkout, a full cleaning of the room is performed. I did speak with the housekeeping staff to pay better attention when cleaning, so please accept our deepest apologies for falling below our normal standard of cleanliness. In the future, please let us know as soon as possible, so we can either resolve the either in the room or offer you another room to stay in. We want you to get a good night's rest. We hope you will give us another opportunity to change your "Worse experience ever" to a "Best experience ever".Respectfully,
10/10 Excellent
Ms.
Voyage avec des animaux de compagnie
24 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ms.
Séjour de 2 nuits en janvier 2024
Réponse de Candlewood Suites West le 25 janv. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Services
2/10 Horrible
Brad
12 janv. 2024
Brad
Séjour de 1 nuit en janvier 2024
Réponse de emily le 26 janv. 2024
Dear Brad, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely, Guest Services
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille, Voyage en groupe
9 déc. 2023
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de emily le 26 janv. 2024
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely, Guest Services
8/10 Bien
Charles
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en novembre 2023
8/10 Bien
Kiesha
8 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Kiesha
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Chandra
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chandra
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Margaret
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Margaret
Séjour de 4 nuits en octobre 2023
10/10 Excellent
shaleta
12 oct. 2023
shaleta
Séjour de 1 nuit en octobre 2023
8/10 Bien
Betty
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Betty
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Equilla
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Equilla
Séjour de 4 nuits en août 2023
Réponse de Candlewood Suites West le 5 sept. 2023
Dear Equilla,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Service
10/10 Excellent
Jamie
Voyage en famille
15 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 3 nuits en août 2023
Réponse de Candlewood Suites West le 5 sept. 2023
Dear Jamie, Thank you for taking the time to tell us about your experience at Candlewood Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites WEST LITTLE ROCK. Sincerely,Guest Service
2/10 Horrible
Shae
Voyage en famille
20 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again
Shae
Séjour de 4 nuits en juillet 2023
8/10 Bien
Michelle
7 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelle
Séjour de 1 nuit en juillet 2023
8/10 Bien
john
Voyage en famille
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
john
Séjour de 1 nuit en mai 2023
10/10 Excellent
Patrick
Voyage d’affaires
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Loyal
24 mai 2023
Loyal
Séjour de 1 nuit en mai 2023
4/10 Médiocre
Micah
Voyage d’affaires
17 avr. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Micah
Séjour de 1 nuit en avril 2023
2/10 Horrible
Aaliyah
Voyage en famille
21 mars 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Review
Aaliyah
Séjour de 1 nuit en mars 2023
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
20 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mars 2023
8/10 Bien
Stephany
6 mars 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Stephany
Séjour de 2 nuits en mars 2023
Réponse de Rey le 10 mars 2023
Dear Stephany,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us another opportunity to serve you again in the future.Sincerely,Guest Service
10/10 Excellent
Epuny
Voyage en famille avec de jeunes enfants
6 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Epuny
Séjour de 2 nuits en mars 2023
Réponse de Rey le 10 mars 2023
Dear Epuny,Thank you for taking the time to tell us about your experience at Candlewood Suites WEST LITTLE ROCK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us another opportunity to serve you again in the future. Sincerely,Guest Service
8/10 Bien
Teresa
1 mars 2023
Teresa
Séjour de 1 nuit en février 2023
2/10 Horrible
Ana
Voyage d’affaires
8 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 1 nuit en février 2023
Réponse de Guest Service Manager le 21 févr. 2023
Dear Ana,Thank you for taking the time to review your stay. We are sorry to see that we were not able to assist on the cancellation of your reservation. As a reminder, the hotel cancellation policy as stated in the website is 6 pm the day prior to arrival. Any cancellation made after that time must be coordinated with the booking site you reserved your reservation with. Of course, a penalty fee may apply. We hope we can make your stay better on your next visit.
6/10 Satisfaisant
Nicole
Voyage en famille
5 févr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en février 2023
Réponse de Guest Service Manager le 21 févr. 2023
Dear Nicole,Thank you for reviewing your stay with us. We are a 100% nonsmoking facility, so it saddens us when other guests do not follow the rules on our smoking policy. We will be more diligent to police this, so it does not affect our other guests. Thank you for bringing the issue to our attention. We hope your stay in the new room was fresh smelling, comfortable, and restful. We look forward to seeing you back to show you our progress.
10/10 Excellent
Ronnie
30 déc. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ronnie
Séjour de 1 nuit en décembre 2022
Réponse de Rey le 5 janv. 2023
Dear Ronnie, Thank you for choosing Candlewood Suites, WEST LITTLE ROCK and taking the time out to review us. Please know that we use valuable feedback such as yours to continuously provide our guests' with a better experience. We hope you'll give us another chance to serve you again. If we could be any further assistance to you, feel free to reach us at 5019753800 or email us at candlewoodsuiteswlr@yahoo.comThank you.
10/10 Excellent
Roger
25 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roger
Séjour de 1 nuit en septembre 2022
Réponse de Candlewood Suites Guest Service le 13 oct. 2022
Dear Roger,Yes! We do have the recliners that actually recline. Thank you for staying with us. We look forward to seeing you again soon.
10/10 Excellent
Brenda
Voyage d’affaires
24 sept. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Brenda
Séjour de 1 nuit en septembre 2022
Réponse de Candlewood Staff le 27 sept. 2022
Dear Brenda,Thank you for the 10/10! We love that you enjoyed your stay with us. Our guests are like family, so often times they love to stand and talk to us for a while. I will make sure that we are more attentive to our incoming guests that may be waiting to check in. We hope to see you back very soon!!
10/10 Excellent
Carolyn
Voyage en famille
10 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carolyn
Séjour de 3 nuits en août 2022
Réponse de The Candlewood Staff le 10 août 2022
Dear Carolyn,
Thank you for the awesome 10! It’s wonderful guest like yourself that keeps us going. We hope to see you again soon!
2/10 Horrible
Fred
9 août 2022
Fred
Séjour de 4 nuits en août 2022
4/10 Médiocre
Beverly G
Voyage en famille, Voyage en couple
9 août 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Beverly G
Séjour de 1 nuit en août 2022
10/10 Excellent
Jeanette
Voyage en famille
27 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ANAZING STAY!!!!
Jeanette
Séjour de 1 nuit en juillet 2022
Réponse de The Candlewood Staff le 10 août 2022
Dear Jeanette,
Thank you so much for taking the time to let us know how we did on your last visit.
It was a pleasure taking care of you during your stay. We are thrilled for the 10 out of 10 score. It makes our daily effort to provide the best service and accommodation to our guests even more worthwhile. We look forward to seeing you again on your next visit “home”.
8/10 Bien
Danielle
18 juin 2022
Les points forts : Propreté, personnel et service, équipements
Danielle
Séjour de 1 nuit en juin 2022
8/10 Bien
Rebecca
Voyage en famille, Voyage avec des animaux de compagnie
15 juin 2022
Les points forts : Propreté et personnel et service
Rebecca
Séjour de 1 nuit en juin 2022
Réponse de The Candlewood Staff le 10 août 2022
Dear Rebecca,
We all thank you for taking the time to review the hotel and provide us insight on your last stay. We will use your information for training and to improve on the property. Our goal is to reach 5 out of 5 on your next stay with us. We hope you will provide us that opportunity soon!
10/10 Excellent
Linda
10 juin 2022
Linda
Séjour de 1 nuit en juin 2022
8/10 Bien
John
Voyage en famille
2 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2022
Réponse de The Candlewood Staff le 10 août 2022
Dear John,
Thank you for the wonderful review. We are so glad your last stay with us was nice and uneventful. On your next stay, we aim to reach 5 out of 5! We hope to see you again very soon.
2/10 Horrible
Tammy
Voyage en famille
28 mai 2022
Les points forts : Personnel et service
Les points faibles : Équipements
Tammy
Séjour de 1 nuit en mai 2022
6/10 Satisfaisant
Kimberly
Voyage en famille
24 mai 2022
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Kimberly
Séjour de 1 nuit en mai 2022
2/10 Horrible
tuan
Voyage en famille, Voyage d’affaires
24 mai 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
tuan
Séjour de 1 nuit en mai 2022
4/10 Médiocre
Amber
16 mai 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
This hotel sucks
Amber
Séjour de 2 nuits en mai 2022
Réponse de Breyuana le 4 juin 2022
Hello Amber,
Our team would like to thank you for lodging at our hotel. I understand that your stay was not as expected, but currently we are under going a small renovation. Our team do apologize for the inconvenience of your stay.
10/10 Excellent
freddie
Voyage en couple
30 avr. 2022
Les points forts : Propreté, personnel et service, équipements
freddie
Séjour de 1 nuit en avril 2022
10/10 Excellent
Dianna
Voyage en famille, Voyage d’affaires
21 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dianna
Séjour de 2 nuits en avril 2022
Réponse de Breyuana le 4 juin 2022
Hello Dianna,
Our team wants to thank you for choosing our hotel as your place to lodge. We hope to see you again.
8/10 Bien
Terry
11 avr. 2022
Terry
Séjour de 2 nuits en avril 2022
Réponse de Management le 26 avr. 2022
Thank you for your kind response of your property. We hope that you choose to come and stay with us in the future.
6/10 Satisfaisant
Victoria
11 avr. 2022
Les points forts : Propreté
Disappointed
Victoria
Séjour de 2 nuits en avril 2022
Réponse de Management le 26 avr. 2022
We sincerely apologize for any inconvenience you may have experienced. We will address the issues at hand.
2/10 Horrible
Marilyn
Voyage en famille
11 avr. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extremely dissatisfied
Marilyn
Séjour de 2 nuits en avril 2022
Réponse de Management le 26 avr. 2022
We apologize for the inconvenience during your check in. We do have a policy for all third party reservations and we aren't able to make amendments to your reservation. The third party that you book through would have to make those changes.