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Avis sur Country Inn & Suites by Radisson, Big Flats (Elmira), NY

3 out of 5
Country Inn & Suites by Radisson, Big Flats (Elmira), NY
105 E Mall Rd, Horseheads, NY

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 393 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 159 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 96 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 1004." "

8,0/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Sylvain

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The Hotel is OK only because it is the less expensive I found with a bit of comfort. The room was not clean (hairs in the bath and behind the door of the bathroom, sticky bedside table, bugs...) The first woman (50 years old or so) at the reception was not able to look at you when you were speaking to her, the other were nice. The breakfast is OK.
Séjour de 3 nuits en mai 2023
Réponse de Customer Care le 25 mai 2023
Thank you for taking the time to post a review. We're sad knowing that your stay was anything less than pleasing due to the cleanliness of the room and the service of our staff during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast, clean rooms, nice staff.
Séjour de 1 nuit en juillet 2022

2/10 Horrible

Lukas

Would not allow stay because under 21
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mike

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Could use some attention to details.
Séjour de 1 nuit en mai 2024

8/10 Bien

Theresa

Voyage en couple
Les points forts : Propreté et personnel et service
Besides the pool and ice machine being down during our visit—the did offer the full our cup with ice that they had and offered a free cancellation, the hotel is in need of an upgrade in the rooms. This is my second time staying there, and I don’t remember the rooms being that….not clean but not dirty?
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lamar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yes
Séjour de 2 nuits en mars 2024

10/10 Excellent

Lamar

Les points forts : Propreté
Yes
Séjour de 1 nuit en mars 2024

8/10 Bien

Jim

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast has been better on previous visits. When we came down a 9:30 there was hardly any food left.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price this a top notch hotel.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Trung

Séjour de 2 nuits en mai 2024

8/10 Bien

Belinda

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The woman at the front did her best, but was put off by late arrival who couldn’t be accommodated with a room he needed. Not her fault on a weekend, but need to not take it personally
Séjour de 4 nuits en février 2024

8/10 Bien

Aram

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Ying

Séjour de 1 nuit en avril 2024

10/10 Excellent

katarzyna, sterling heights

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Chad

Decent place for the price
Séjour de 1 nuit en avril 2024

8/10 Bien

Lynette

Séjour de 1 nuit en avril 2024

10/10 Excellent

Srivatsan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the best and right place to stay if you’re planning to stay. The staff was very friendly and nice. The lady who was in the restaurant was very good and helpful.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Caitlin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was so incredibly disgusting. The room was dirty and just felt dirty. We found a roach in the bathroom. I DO NOT RECOMMEND THIS HOTEL!! RUN!!!
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Faith, Grace &

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Pool was closed, which is why we picked it - so daughters disappointed about not being able to swim. Daughter who slept on pull out couch got bedbug bites all over back. Woken up at 7am due to fire alarm and had to run out in bare feet and PJ's.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice
Séjour de 1 nuit en avril 2024

2/10 Horrible

The Tow Line

Pool is closed and so is the fitness center, yet nothing is listed anywhere.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jaime

Voyage en couple
Les points forts : Personnel et service
The hotel was fine. We were very disappointed we were told at check in the pool was down, which was one of the reasons we chose this location. It was too late to try and find somewhere else at that point. The beds were decent, the pillows were uncomfortable.
Séjour de 1 nuit en avril 2024

8/10 Bien

Richard, Little Neck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
High quality
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kristine

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Stairs were dirty, Not enough towels not enough staff outside grounds debris, cigarettes full trash pails and pool was empty.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Kristen

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Check in was problematic. While the young lady at the front was pleasant, there were a lot distractions and the process was not smooth. It took quite a while to get fully checked in. We were staying multiple nights and were told that cleaning services were not available. When we returned to the hotel there was an out of order sign on the elevator. We were on the third floor. When asked about relocating to the first floor it wasn’t an option. Upon departure I asked to have the General Manager to call me but I haven’t heard from anyone to date.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Kristin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room was nicer and more updated than the previous Country Inn we’d stayed in this trip, but the property was just as run down. Pool was closed and when we went to check out, the elevator was broken and we had to haul all of our stuff down the stairs from the third floor. Not fun while towing a small child. Also, very understaffed. Took awhile to check in because there seemed to be one person working and she was in another area. We didn’t have pillows for the pullout bed, but weren’t able to get that resolved before our son went to sleep because the front desk wasn’t available.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

aneta

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is old and needs to be renovated
Séjour de 3 nuits en avril 2024

10/10 Excellent

Muhammad A

Voyage en famille
This is great location of Rt 17 in horseheads They’re rooms are ok Nothing exciting or boring Bathroom are upgraded Lobby is nice and clean and offers breakfast and fresh cookies along with hot tea and coffee

10/10 Excellent

shweta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked it
Séjour de 1 nuit en avril 2024

10/10 Excellent

Anjali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property rooms were clean, liked the breakfast area very good and clean, enjoyed the stay
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property for the price. Friendly, helpful staff.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Harbrinder

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Average
Séjour de 1 nuit en mars 2024

8/10 Bien

Ann

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

John

Séjour de 2 nuits en mars 2024

10/10 Excellent

Dwayne

Séjour de 1 nuit en mars 2024

10/10 Excellent

Jolene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love love love this property
Séjour de 1 nuit en mars 2024

8/10 Bien

centhia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would stay here again
Séjour de 2 nuits en mars 2024

8/10 Bien

sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff that run the front desk are very professional and the hotel is very well kept and comfortable. Thank you for the great experience
Séjour de 1 nuit en mars 2024

10/10 Excellent

Dwayne

Séjour de 1 nuit en mars 2024

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was much better than most facilities we have stayed at.
Séjour de 1 nuit en mars 2024

8/10 Bien

Carla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were only here for less than 12 hours, so my description is short and sweet! We were greeted at 11pm by a warm women and soft delicious cookies in the lobby. We were in the far end of the hotel, where I was told the internet doesn’t reach when I mentioned I can’t connect. I had to walk to the lobby to use it, which was a little annoying, but not the end of the world. I used the gym in the morning, which was fine. They have some cardio machines and weights. I could tell it’s rarely used since the disinfecting wipes were all dried up. I didn’t mind being alone in there though! I inquired about the pool, but was told it was still closed and she wasn’t sure when it would reopen. Breakfast had a decent variety of food, and there was an attendant there at all times refilling bread/etc…. They used disposable plates, cups and cutlery though, which is disappointing since it’s awful for the environment. There was cookies/tea/coffee/hot chocolate 24/7, which was nice though. The room itself was a nice size and clean. Same for the bathroom. We were only given 2 bath towels for 4 people, which I thought was odd, but since we left after breakfast and couldn’t use the pool, the kids didn’t need to bathe. Overall, the hotel was totally fine for the night. I’m not sure I’d want to spend one week there since the internet/pool thing would have become annoying though.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Sukhdeep

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Pool is not operational and WIFI very poor from our room. Friendly staff. Other than that the room was okay.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Toyia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible I got bite in there bed
Séjour de 3 nuits en mars 2024

10/10 Excellent

Jennifer

Séjour de 1 nuit en mars 2024

2/10 Horrible

Jacob

Séjour de 1 nuit en mars 2024

10/10 Excellent

Maria Victoria

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024