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Avis sur Holiday Inn London-Gatwick Airport, an IHG Hotel

4 out of 5
Holiday Inn London-Gatwick Airport, an IHG Hotel
Povey Cross Road, Horley, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 472 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 357 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 102 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1000." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

philippe

Voyage d’affaires
Les points forts : Personnel et service et équipements
Some rooms sem to be ready for remodeling... rug a bit crappy, personel really good and pro though.
Séjour de 1 nuit en février 2024
Réponse de HI London Gatwick le 16 févr. 2024
Dear philippe,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Excellent

Maissa

Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Management Team le 16 mars 2024
Dear Maissa,Thank you for your 10-star review.We are delighted to know that you enjoyed your stay with us.Looking forward to welcoming you back soon.Kindest Regards,

8/10 Bien

Adolfo

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Functional. Good deal for 24H business trip.
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Management Team le 27 janv. 2024
Dear Adolfo,Thank you for your feedback. We appreciate your time to leave your comments for us.Looking forward to welcoming you back soon. Kindest Regards

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien. Personnel très gentil. Petit déjeuner excellent
Séjour de 4 nuits en octobre 2023
Réponse de HI London Gatwick le 30 oct. 2023
Dear Robert,Thank you do much for your review. We are delighted to know that your stay was enjoyable. Kindest Regards

10/10 Excellent

STÉPHANE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service d’autobus parfait pour se rendre à l’aéroport.
Séjour de 1 nuit en septembre 2023
Réponse de HI London Gatwick le 9 oct. 2023
Dear Stephane,Thanks you for your review. We appreciate your time to leave us your feedback. Kindest regards

8/10 Bien

monia

Séjour de 3 nuits en septembre 2023
Réponse de Mante le 8 nov. 2023
Thank you so much for taking the time to leave us a rating.

10/10 Excellent

Chrystelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hôtel calme avec de belles prestations. Grande chambre très propre et très bien agencée avec une très bonne literie. Le personnel est très professionnel et accueilliant. Diner pris a l'hôtel, du choix et de la qualite pour un prix raisonnable. Tres pratique avec la navettequi nois depose directement a l'aéroport. Nous reviendrons avec plaisir
Séjour de 1 nuit en août 2023
Réponse de HI London Gatwick le 23 août 2023
Dear Chrystelle,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Thank you for a generous review and comments, We are pleased to know that hotel staff and facilities were to your satisfaction.We look forward to welcome you again.Kind Regards,Holiday Inn London Gatwick.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour d'une nuit.
Hotel confortable, chambre spacieuse, literie confortable, proximité de l'aéroport donc ideal pour vol tres matinale. Quelques condiments café/thé à disposition dans la chambr. Personnel du bar/restaurant agréable. Navette hotel aéroport payante. Prix un peu chère mais au moins toutefois.
Séjour de 1 nuit en juillet 2023
Réponse de HI London Gatwick le 1 août 2023
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Bien

Patricia

Séjour de 1 nuit en juillet 2023
Réponse de HI London Gatwick le 19 juil. 2023
Dear Patricia,Thank you for your review.We look forward to welcome you back.Kind Regards

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courteous staff. Nice and clean restaurant. Spotless room.
Séjour de 1 nuit en juillet 2023
Réponse de Cristina le 16 juil. 2023
Dear Lisa, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT. We look forward to welcome you back. Kind Regards, Holiday Inn London Gatwick

10/10 Excellent

Frederic

Voyage en famille avec de jeunes enfants
Every thing was ok and the service was very kind
Séjour de 1 nuit en juillet 2023
Réponse de Cristina le 15 juil. 2023
Dear Frederic, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT. We look forward to welcome you back. Kind Regards, Holiday Inn London Gatwick

10/10 Excellent

keven

Séjour de 1 nuit en mai 2023
Réponse de The Gatwick Team le 1 juin 2023
Thanks you Keven. Safe travels and see you again soon!

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Ana le 7 sept. 2020
Dear Guest, Thank you for your feedback, it is much appreciated. We are looking forward to welcoming you again in our hotel. Holiday Inn London Gatwick Airport

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Ana le 7 sept. 2020
Dear Guest, Thank you for your feedback, it is much appreciated. We are looking forward to welcoming you again in our hotel. Holiday Inn London Gatwick Airport

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020

8/10 Bien

PERRIER

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019

8/10 Bien

Laue

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre très propre et rénovée, personnels très accueillants et s’assurent que tout va bien. Le plus gros et bon buffet jamais eu. Beaucoup de bruit dans les corridors après 22h45.
Séjour de 1 nuit en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
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Séjour de 1 nuit en mai 2019

8/10 Bien

sorin, Aurora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Mosunmola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The wash hand basin was blocked, too tired to request room swap as it was a late check in.
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 25 mai 2024
Dear Mosunmola,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Bien

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Claudia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very close to airport. Shuttle. Restaurant good Shower very narrow and deep, difficult to get in & put
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 22 mai 2024
Dear Claudia,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Jenna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 22 mai 2024
Dear Jenna,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Bien

Ertan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Maurice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Allan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, clean ... had a lovely dining room, food was very good.
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 13 mai 2024
Dear Allan,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Michele

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The breakfast buffet was great...amazing selection of hot and cold foods. The riom was clean, the bed comfortable, and we had everything we needed.
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 13 mai 2024
Dear Michele,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Bien

dawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful friendly check in, room comfortable and clean
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 13 mai 2024
Dear dawn,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This review was downgraded only due to maintenance during our stay. Highly recommended
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 10 mai 2024
Dear Brian,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your generous feedback, we couldn't be happier that your stay and overall experience was to your satisfaction, we will ensure your feedback is shared with entire team for job well done.We look forward to welcome you again.Kind Regards,

4/10 Médiocre

Benjamin

Les points faibles : Propreté
This place is fine as a quick stay before an early flight. However, it should definitely NOT be classified as a 4 star hotel. It’s 3 star at best. The bed was pretty uncomfortable, the floor of the bathroom was unvacuumed, the carpet didn’t feel clean enough to walk on, and the couch had stains. Basic rooms, didn’t look super clean, had a bit of a musty feel to it. The staff was okay but not super efficient with helping get checked in. Overall, the quality just didn’t meet the standards of a 4 star hotel. Good enough for quick nights before an early flight, but not anything better.
Séjour de 1 nuit en mai 2024
Réponse de HI London Gatwick le 6 mai 2024
Dear Benjamin,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

Jhoana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Welcoming staff.
Séjour de 2 nuits en avril 2024
Réponse de HI London Gatwick le 6 mai 2024
Dear Jhoana,Thank you for your feedback, we look forward to welcome you back. Kind Regards

8/10 Bien

Harrilal

Voyage en famille
Les points forts : Propreté et personnel et service
The staff wss very friendly and cooperative and the location was good. However, the waiting for food at the restaurant was very long and the menu was limited. Also, the sink in the washroom was clogged and the security safe was not working.
Séjour de 2 nuits en mai 2024
Réponse de Cristina le 5 mai 2024
Dear Harrilal, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

6/10 Satisfaisant

Olivia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Fine for overnight transit
Séjour de 1 nuit en avril 2024
Réponse de Cristina le 5 mai 2024
Dear Olivia, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

10/10 Excellent

George

Voyage en couple
Les points forts : Équipements
Undergoing extensive remodeling and the results will be very good
Séjour de 1 nuit en avril 2024
Réponse de HI London Gatwick le 3 mai 2024
Dear George,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Kevin, Yellowknife

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Bella

Voyage en couple
Les points faibles : Propreté
Dirty room. I dusted it myself. Great breakfast.
Séjour de 1 nuit en avril 2024
Réponse de HI London Gatwick le 3 mai 2024
Dear Bella,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

robert

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

John, Northville

Les points faibles : Infrastructures et conditions de l’hébergement
Breakfast was very good for the price. Tiny bathroom. Broken floor tiles in the bathroom and they also looked very dirty. Construction site.
Séjour de 1 nuit en avril 2024
Réponse de HI London Gatwick le 30 avr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

ALEXANDER, orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy conveniente,lo recomiendo.
Séjour de 1 nuit en avril 2024
Réponse de HI London Gatwick le 29 avr. 2024
Dear Alexander,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

8/10 Bien

Murray

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Gareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mars 2024
Réponse de HI London Gatwick le 29 avr. 2024
Dear Gareth,Thank you for the lovely feedback and we appreciate that you liked the location, we look forward to welcome you back.Kind Regards,Holiday Inn London Gatwick

8/10 Bien

John, Pickering

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Room was quiet. Friendly and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de HI London Gatwick le 25 avr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

2/10 Horrible

Under

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mold on our shower ceiling. Super gross hotel. We left and booked the Hilton and demanded our money back. Had a cough from mold inhalation for 3 days following. Will never go back
Séjour de 2 nuits en avril 2024
Réponse de HI London Gatwick le 22 avr. 2024
Dear Under,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Rest assured we have already taken corrective actions following your feedback at the time of check out with relevant department to avoid future occurrence.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind Regards

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Okay for the price
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Management Team le 21 avr. 2024
Dear Thomas,Thank you for your feedback.Kindest Regards

10/10 Excellent

Julia

Séjour de 1 nuit en avril 2024

8/10 Bien

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Gagik

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de HI London Gatwick le 11 avr. 2024
Dear Gagik,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Gwen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfectly positioned and very comfortable.
Séjour de 1 nuit en mars 2024
Réponse de HI London Gatwick le 2 avr. 2024
Dear Gwen,Thank you for your feedback. We appreciate your time to leave your comments for us and look forward to welcome you back. Kindest Regards

8/10 Bien

Rosemary

Voyage en famille
Les points forts : Propreté et personnel et service
Stayed one night for an early morning flight. It was fine but a bit older. Only provided one towel and the hair dryer did not work. It’s fine for what we needed.
Séjour de 1 nuit en mars 2024
Réponse de HI London Gatwick le 2 avr. 2024
Dear Rosemary,Thank you for your feedback. We appreciate your time to leave your comments for us. Kindest Regards Reception team