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Avis sur The Royal Hawaiian, a Luxury Collection Resort, Waikiki

5 out of 5
The Royal Hawaiian, a Luxury Collection Resort, Waikiki
2259 Kalakaua Avenue, Honolulu, HI

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 696 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 163 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

CHRISTINE

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Ce n’est pas un 5 étoiles du tout. La propreté est vraiment a désirée.le personnel est très gentil et courtois. Mais si je dois revenir assurément ce n’est pas a cet hôtel
Séjour de 4 nuits en juillet 2023
Réponse de The Royal Hawaiian, Hotel Manager le 30 juil. 2023
Aloha Christine, Mahalo for choosing us during your time in Hawaii. We are pleased our hotel exceeded your expectations in most areas, but we are disappointed to know you had issues with cleanliness during your stay. Our goal is to provide an enriching and relaxing stay; therefore, we apologize that this was not your experience. We will address this concern to ensure we are working more diligently towards our delivery moving forward. Mahalo again for being our guest and also for your patience. We look forward to your next visit.Mahalo,Nicole Okuna,The Royal Hawaiian, Hotel Manager

10/10 Excellent

Frédéric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un hôtel de rêve dans un cadre de rêve. Tout est fait pour vous sentir, merveilleusement bien Je recommande sans hésiter
Séjour de 1 nuit en décembre 2022
Réponse de The Royal Hawaiian, Hotel Manager le 7 déc. 2022
Aloha Frédéric, Mahalo for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations. We hope to see you again soon and wish you all the best with your travels. Mahalo,Nicole OkunaThe Royal Hawaiian, Hotel Manager

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing location and beach access
Nice staff, beach access (chairs are free at the pool which is right next to the beach basically) and really a good location in the heart of Waikiki.
Séjour de 4 nuits en septembre 2022

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique hôtel,nous avons passé de super vacances,très propre,personnel très agréable,emplacement idéal près des boutiques.
Séjour de 8 nuits en mai 2019
Réponse de Guest Experience Team le 14 juil. 2019
Aloha, Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that you had such a memorable stay with us, and hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Alexandros

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😃
Séjour de 3 nuits en mai 2024
Réponse de Front Office Manager le 28 mai 2024
Aloha Alexandros, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We look forward to your return and wish you all the best with your future travels.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Karen Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location
Séjour de 5 nuits en mai 2024
Réponse de Front Office Manager le 27 mai 2024
Dear Ms. Ann, Mahalo for your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. It is our pleasure to know that you loved our oceanfront location and enjoyed our property. Mahalo once more for being our guest; we look forward to hosting you again soon.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quietest hotel room we've ever stayed in! Excellent in every way!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Zoro, North Hollywood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 4 nuits en mai 2024

8/10 Bien

KEIICHI, Kobeshihyogoku

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Front Office Manager le 25 mai 2024
Aloha Keiichi, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Caleb

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels I’ve stayed at and the best most accommodating staff I’ve dealt with right on the beach 10/10 for me personally
Séjour de 9 nuits en avril 2024
Réponse de Front Office Manager le 23 mai 2024
Dear Caleb, We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited! It is always wonderful to see when our guests are able to enjoy everything about our hotel, and we appreciate you highlighting our excellent service. It was a pleasure to know you also loved our convenient location. On behalf of everyone at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, we invite you to revisit us soon.Mahalo,Shay Chow,Front Office Manager

8/10 Bien

SALLY

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it! Just what we wanted.
Séjour de 5 nuits en mai 2024

8/10 Bien

Ted

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and the landscape were exceptional with excellent views. However, it was well beyond time for a new mattress.
Séjour de 6 nuits en mai 2024
Réponse de Front Office Manager le 23 mai 2024
Aloha Ted, Mahalo for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and also the beautiful views from your room. We are also glad you liked our lovely property. Having said that, we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. It was a pleasure serving you, and we hope to welcome you again. "Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Crystal

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Ronald

Great time
Séjour de 4 nuits en mai 2024
Réponse de Front Office Manager le 20 mai 2024
Aloha Ronald, Mahalo for staying at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. It is a pleasure to know you liked all of our services and amenities. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

REIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Front Office Manager le 19 mai 2024
Aloha Reiko, Mahalo for your outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with an excellent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We look forward to your return and wish you all the best with your future travels.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and while some might say needs updating, you can tell they keep the technology, linens and amenities up to while keeping some of the old Hawaii charm. Such an easy walk EVERYWHERE and yet hidden behind a larger resort which makes it somehow quiet. Oh and plenty of beach access. 2 small gripes. Water pressure lowish in shower and pool very small but who needs the pool at a very swimmable and spacious beach
Séjour de 4 nuits en mai 2024

10/10 Excellent

Lisa Jane, Parramatta

Voyage en famille
Wow, what an amazing stay!😍 We went in with high expectations about staying at the Pink Palace, however they more than exceeded our expectations. From arrival until the last sad moments of our departure, thank you Royal Hawaiian, we are definitely going home to start saving to come back to you!
Séjour de 5 nuits en mai 2024

10/10 Excellent

Jacklyn Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great hotel experience! The staff and amenities were best-in-class. We will choose The Royal Hawaiian again when we visit again!!
Séjour de 6 nuits en mai 2024
Réponse de Front Office Manager le 18 mai 2024
Aloha Guest, Mahalo for the excellent review and for taking the time to tell us about your stay. We are pleased that you were impressed with our outstanding service, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our staff. Waikiki always has something exciting going on, so we are glad to know you will visit us every time you return. Until then!Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Joonees

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location with nice beach front
Séjour de 9 nuits en mai 2024

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay! The smell of gardenia in the air was incredible. Staff and resort was top notch. Love the historic vibes.
Séjour de 3 nuits en mai 2024
Réponse de Front Office Manager le 15 mai 2024
Aloha Jennifer, Mahalo for sharing your kind words with The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are delighted to receive your feedback about your recent stay at the resort. The scent of gardenia truly adds to the serene ambiance of our property, and we are thrilled that you found it to be incredible. It's wonderful to hear that our associates provided exceptional service throughout your visit. We do take pride in preserving the historic charm of our property and are pleased that you enjoyed the vibes it exudes. We can't wait to have the pleasure of welcoming you back for another memorable stayMahalo,Shay Chow,Front Office Manager

8/10 Bien

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great historic property in a perfect location
Séjour de 3 nuits en mai 2024

10/10 Excellent

amro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing !!
Séjour de 2 nuits en mai 2024
Réponse de Front Office Manager le 11 mai 2024
Aloha Amro, Mahalo for your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for posting such a great rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the old time charm
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 6 mai 2024
Aloha Patricia, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are delighted to hear that you enjoyed your stay at our historic property on the beautiful island of Oahu. Your positive review greatly encourages us, and we are grateful for your kind words. Mahalo once more; we look forward to welcoming you again should your travels bring you back to Hawaii.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

william ennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024

10/10 Excellent

Janice, springhill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our favorite place on Waikiki!
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 3 mai 2024
Aloha Janice, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

6/10 Satisfaisant

Carolyn

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Property was beautiful n lush.
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 1 mai 2024
Aloha Carolyn, Mahalo for taking the time to rate your visit. We are pleased to know you loved our wonderful property and hope that overall you had a great stay, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Mahalo for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful historic hotel right on the beach. Would recommend staying here for sure.
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 29 avr. 2024
Aloha Michael, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and taking the time to share your experience. We are delighted to know that our beautiful and historic property made your stay memorable. We also appreciate you mentioning our convenient location, and we are grateful for your recommendation. We look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

4/10 Médiocre

Victor

Voyage en famille
Room appeared smaller than last time we were at the hotel. Little too tight.
Séjour de 5 nuits en avril 2024
Réponse de Front Office Manager le 26 avr. 2024
Aloha Victor, Mahalo for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Domingo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning hotel! The views were beautiful and I love hove it’s easy access to all the shopping and the Waikiki beach. Staff were super friendly and quick.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Front Office Manager le 22 avr. 2024
Aloha Ed, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Jesse, anchorage

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Girardo is the man!!! If you need something.. Favor, Directions, History Lesson… He’s your guy. I stay here often! It always surpasses my expectations! I need a punch card! Buy 5 stays, Get One FREE😁 Beach is right out the door. I always stay in Historic. Something about the beautiful crown moulding just takes you back in time.. 😎
Séjour de 3 nuits en février 2024

10/10 Excellent

Keith, Livingston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great historical hotel. Beautiful building. Wonderful beach.
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 20 avr. 2024
Aloha Keith, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for sharing your review. We are delighted to know that our historic property and beach location made your visit a memorable experience. It was a pleasure to host your stay, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Housekeeping was not consistent with the amenities they replaced or towels and toilet paper they replaced. The dining room had few choices and was expensive compared to nearby properties.
Séjour de 8 nuits en avril 2024

10/10 Excellent

Sally

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was like stepping back in time. How hotels use to be. Everyone was helpful, happy and friendly!
Séjour de 5 nuits en avril 2024
Réponse de Front Office Manager le 21 avr. 2024
Aloha Sally, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for sharing your review. We are delighted to know that you had an exceptional visit and that our courteous associates provided you with the thoughtful hospitality we are known for. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

6/10 Satisfaisant

Hee Sung

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
it was nice and beautiful location
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 18 avr. 2024
Aloha Hee Sung, Mahalo for choosing to stay with us and sharing your review. We are glad that you had a pleasant time with us overall and that our location was perfect for your plans. It was a pleasure to host your visit, and we hope you will revisit us the next time you visit Waikiki.Mahalo,Shay ChowFront Office Manager

4/10 Médiocre

William

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was great including our housekeeper Jackie. I felt everything had a pricetag to it. The pool was the size of an acorn and a lounge chair was $250 per day. Umbrella chairs, $100/ day. We were told to go next door to the Sheraton for their pool, but were thrown out like dirty laundry since I had the Royal Hawaiian bracelet on! Or room was clean for old carpet, small bathroom and no view and no outdoor balcony. Our housecleaner was a bright star, making us feel welcome and keeping our room clean. RH at one time was the flagship of Waikiki. Now it's very average with outstanding staff
Séjour de 5 nuits en avril 2024
Réponse de Front Office Manager le 16 avr. 2024
Aloha William, Mahalo for choosing to stay with us. We are sorry to learn about the issues you encountered with your room. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. Please also know that we aim to provide clear communication regarding additional services and fees to avoid any surprises for our guests. Your comments are invaluable to us as we continuously seek ways to improve our services and guest satisfaction. On the positive side, we appreciate you mentioning our friendly associates, notably Jackie. We hope you will give us another opportunity to provide you with a better stay on your next visit to the area.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location and the smell of plumeria pumped out into the hallways and such.
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 14 avr. 2024
Aloha Rachel, Mahalo for the review of your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We appreciate you mentioning that you liked our convenient location and the refreshing scent in the hallway. We are happy you enjoyed your time with us, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Shikhar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time!
Séjour de 4 nuits en avril 2024
Réponse de Front Office Manager le 18 avr. 2024
Aloha Shikhar, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Daria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at this grand and elegant hotel. Don’t miss the tour of the Royal Hawaiian, given by a gregarious and informed employee of 53 years!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sharyl Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful property for the entire family. Shared pool and beach frontage, food options on-site and next door were perfect for children and adults. Front desk and cleaning staff were exceptionally friendly and helpful. Concierge could have been a bit more helpful.
Séjour de 6 nuits en avril 2024
Réponse de Front Office Manager le 11 avr. 2024
Aloha Ms. Lee, Mahalo for your reviewing your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. It is wonderful to hear how much you and your family enjoyed your time with us and loved all that we have to offer. We appreciate your feedback and hope to see you all again on your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Nicholas

Séjour de 4 nuits en avril 2024

10/10 Excellent

Leah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location, generous staff, and beautiful room and amenities. Waikiki beach is a bit of a madhouse but I felt at home and well cared for at this hotel.
Séjour de 7 nuits en mars 2024

8/10 Bien

Michael Hamilton, La Jolla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de Front Office Manager le 8 avr. 2024
Aloha Mr. Hamilton, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

NAOYA

Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 24 avr. 2024
Aloha Naoya, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our resort. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager

6/10 Satisfaisant

Bao, san jose

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The suite room is so filthy. The sofa, carpet seems like ages not cleaned properly.
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 3 avr. 2024
Aloha Bao, Mahalo for choosing our resort. Your comments are greatly appreciated, and we want to thank you for taking the time to share them. We understand that certain aspects of your visit didn't meet your expectations, and for that, we apologize. Upholding exceptional standards, both in service and the overall feel of our hotel, is of utmost importance to us. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Takafumi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
リピーターです。 今回もサービス良く、行き届いたホテルでした。
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 2 avr. 2024
Aloha Takafumi, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki again. We are delighted you enjoyed our beautiful property and fantastic service. It was a pleasure hosting you once again, and we look forward to welcoming you again soon. Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are third generation visitors at this hotel and find it to be top notch in every way.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kimberley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fabulous and met our needs perfectly.
Séjour de 6 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Aloha Kimberley, Mahalo for staying at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, while visiting Honolulu. We are delighted to hear that your experience with us was exceptional and perfectly suited to your needs. Mahalo for choosing our resort, and we look forward to the opportunity to host you again for another wonderful stay.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Galyna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very special hotel on a Waikiki beach. The vibe is unbeatable. They treat you as a family member. Beautiful backyard and the best coffee in a Royal Hawaiian bakery. Great place to escape for a Hawaiian sunsets . Thankful for time we spent there.
Séjour de 10 nuits en mars 2024

8/10 Bien

Shahram, Sherman Oaks

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 5 nuits en mars 2024
Réponse de Front Office Manager le 28 mars 2024
Aloha Shahram, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager