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Avis sur Halepuna Waikiki by Halekulani

4.5 out of 5
Halepuna Waikiki by Halekulani
2233 Helumoa Road, Honolulu, HI

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 698 avis sur 892." "
Note des voyageurs de 8 (Bien), d’après 125 avis sur 892." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 892." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 892." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 892." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Ryan F le 24 avr. 2024
Thank you for completing our guest survey.

6/10 Satisfaisant

Serge

Séjour de 1 nuit en novembre 2023
Réponse de Ryan - Guest Relations Manager le 7 nov. 2023
Thank you for completing our guest survey.

10/10 Excellent

Hervé

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander sans modération
Nous avons terminé notre séjour dans cet hôtel et ce fut le point d’orgue de nos vacances en termes d’hébergement Le personnel est adorable, le confort, la propreté, la situation et le rapport qualité/prix sont irréprochables Probablement l’un des plus beaux hôtels de Waikiki
Séjour de 2 nuits en août 2023
Réponse de Ryan - Guest Relations Manager le 5 sept. 2023
Thank you for completing our guest review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Casey D

Voyage en couple
Les points forts : Équipements
Excellent
Séjour de 7 nuits en mai 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest review.

10/10 Excellent

Masashi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is first time for my family. It was excellent stay!
Séjour de 2 nuits en mai 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Danny Ray Burns

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel!
Séjour de 5 nuits en mai 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest review.

10/10 Excellent

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Jackie

Voyage en couple
Everyone of the staff were outstanding in service and pleasant
Séjour de 3 nuits en mai 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest survey. We are glad that our staff helped to make your stay most enjoyable.

8/10 Bien

Yuji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest review.

8/10 Bien

Anthony, queens

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 23 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Hirofumi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpfur.
Séjour de 7 nuits en mai 2024
Réponse de Ryan F le 23 mai 2024
Thank you for completing our guest review. We are glad that our staff helped to make your stay most enjoyable.

10/10 Excellent

You

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 27 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Dina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely wonderful! Highly recommend, completely happy with our stay!!
Séjour de 3 nuits en mai 2024
Réponse de Ryan F le 22 mai 2024
Thank you for completing our guest survey. We are glad that you enjoyed your stay with us.

8/10 Bien

TOSHIYA

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
As soon as I entered the room, I was disappointed to see saliva droplets on the full-length mirror. During our stay, we encountered the cleaning staff several times and saw that they were working hard. I imagined there isn't have enough cleaning staff. It was very bothersome to have to go getting water every day. The good thing is that atmosphere inside the hotel is quiet and the location is very convenient for shopping. The pool was also good for swimming. I think ....., I'll probably stay again.
Séjour de 6 nuits en mai 2024
Réponse de Ryan F le 21 mai 2024
Thank you for completing our guest review. I am sorry that the room was not cleaned properly upon your arrival. I am glad that you enjoyed the swimming pool and location of our property.

10/10 Excellent

yuka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the bath tab and strong pressure of shower with hot water. It helps me unwind.
Séjour de 7 nuits en mai 2024
Réponse de Ryan F le 21 mai 2024
Thank you for completing our guest review. I am glad that you enjoyed the bath facilities.

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Beach was a short walk away. Pool was excellent.
Séjour de 2 nuits en mai 2024
Réponse de Ryan F le 21 mai 2024
Thank you for completing our guest survey. We are glad that you liked our 8th floor pool as well as the location of our property.

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel. Will come again.
Séjour de 5 nuits en avril 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest survey. We are glad that you enjoyed your stay with us.

10/10 Excellent

Ashley

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

LINGHUI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet. Staffs are friendly too. Like their washroom and the automatic sheers!
Séjour de 1 nuit en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest survey. We are glad that our staff helped to make your stay most enjoyable.

8/10 Bien

Yuka

Les points forts : Propreté, personnel et service, équipements
室内のテーブルが動かすのに重すぎて2人で食事を取りにくかった、
Séjour de 3 nuits en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for staying with us at Halepuna Waikiki and for completing our guest survey. I am sorry that there was difficulty in moving the furniture in the room.

4/10 Médiocre

Brandon

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The picture of the pool is not the correct pool. They use photos of there sister property which is must nicer in the photo.
Séjour de 1 nuit en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest survey. We will have our team communicate with Expedia to insure the proper photos of Halepuna are being displayed.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest review.

10/10 Excellent

Rick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice convenient location to the beach and surrounding area for dining and shopping. Restaurant was average but there are plenty of other places within walking distance to hotel. We enjoyed our stay
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 14 mai 2024
Thank you for completing our guest survey. We are glad that you enjoyed your say with us as well as our convenient location in Waikiki.

8/10 Bien

Michael, Saipan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, with clean and well amenitized rooms. I would have given a 5 star excellent rating if not for the disappointing dining experience at the lobby restaurant -- pricey, very poor service, and mediocre food quality. Otherwise great stay. Special kudos to the awesome valet parking team at the entrance! They made us feel welcomed from our arrival through to our departure.
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 14 mai 2024
Thank you for completing our guest survey. I am sorry that your experience at our Lobby restaurant did not meet your expectations. I am happy that you liked the service of our Valet team as well as the room amenities.

6/10 Satisfaisant

HIROKO

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest review.

6/10 Satisfaisant

Nancy Ann

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The facility is fine. Ocean view room had limited view. Pool is fine. Some staff is strong and friendly
Séjour de 2 nuits en mai 2024
Réponse de Ryan F le 14 mai 2024
Thank you for completing our guest survey and for your kind words about our staff.

8/10 Bien

Yeoncheol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Ryan F le 20 mai 2024
Thank you for completing our guest review.

10/10 Excellent

Doris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staying
Séjour de 2 nuits en mai 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Xiaolei

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We have stayed with different properties, Halepuna is among the top tier. The laundry room is very nice. It’s quieter than we had expected. Great view in our oscean view room.
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest survey and for your kind words about our property. We are glad that you enjoyed the use of our laundry room as well as the view of the ocean from your room.

10/10 Excellent

Jun Yong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would come back again
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest review. We look forward to a return visit.

8/10 Bien

Mona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and the beds are comfortable. The Infiniti pool is so-so , drinks at the pool were not that great. Fitness center is small Bakery is ok , not many healthy options and overpriced. Although hotel provided water the first day in our room , they didn't provide additional water without having to ask daily.
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest survey. I am sorry that we were unable to meet your expectations of our amenities and facilities. I am glad that your room was quiet and bed was comfortable.

10/10 Excellent

Tarisa Onesa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a really great stay and was added an additional bonus for my birthday!
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest survey. We are glad that you were able to celebrate your birthday stay with us.

10/10 Excellent

Ernesto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the nice customer service and room. The pool bar prices are slightly ridiculous though, even for the convenience and location.
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest review. I am sorry that the prices of the food and beverage options at our Vitality pool did not meet your expectations. I am glad that you enjoyed our room appointments and interaction with our staff.

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest review.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an amazing property with a fancy Japanese Toto toilet and other modern amenities like a control panel for lights and blinds. The only downside is the cheaper rooms overlook a parking lot. Definitely book an ocean view room if you care about the view or ask to be moved to a higher floor. Excellent customer service with an infinity pool that overlooks a peak-a-boo ocean view. Walking distance to all the shops and restaurants and a stone's throw from the beach. Cool gym with modern workout equipment. Pay laundry if you need to wash your clothes. I'd stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Ryan F le 13 mai 2024
Thank you for completing our guest review. I am sorry that the view from the Standard room did not meet your expectations. I am glad that you enjoyed the location of our property as well as our amenities. We look forward to a return visit.

10/10 Excellent

HIROYUKI

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
全体的に満足はしましたが、テーブルが無かった事、ベッドの角周りがホコリだらけなのが残念でした。 スタッフの方々の対応は大変良かったです。 また宿泊したいと思います。
Séjour de 4 nuits en mai 2024
Réponse de Ryan F le 8 mai 2024
Thank you for completing our guest survey. I am sorry that the accommodations in your room did not meet your expectations. I am glad that our staff helped to assist with your requests.

10/10 Excellent

Nobuo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
とても快適
Séjour de 5 nuits en avril 2024
Réponse de Ryan F le 8 mai 2024
Thank you for completing our guest survey. We are glad that your stay with us was comfortable.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to all the hot spots, including the beach, in Waikiki, I really enjoyed Halepuna. But I greatly appreciated their above and beyond service and the pool was amazing!
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 8 mai 2024
Thank you for completing our guest review and for your kind words. We are also glad that our staff helped to make your stay most enjoyable.

10/10 Excellent

Tsutomu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
オシャレ
Séjour de 2 nuits en mai 2024

10/10 Excellent

Deanne, Maple Valley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing. It was conveniently located and the views were beautiful.
Séjour de 6 nuits en avril 2024
Réponse de Ryan F le 8 mai 2024
Thank you for completing our guest survey and for your positive feedback about our staff and location of our hotel.

8/10 Bien

Bradley, Calgary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet night, so got some sleep after a long flight.
Séjour de 1 nuit en avril 2024
Réponse de Ryan F le 8 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Duyen, Santa Ana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good hotel, great location and best service. Friendy staffs. Highly recommended!
Séjour de 3 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest review and for your positive feedback of our property and staff.

10/10 Excellent

Arian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Anthony

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed with kids and they loved the swimming pool :) We will definitely come back!
Séjour de 2 nuits en février 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest review. We are glad you enjoyed your stay with us and look forward to your return stay.

10/10 Excellent

Aaron

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second stay at the Halepuna, our first in late 2021. The accomodations are comfortable and we love having an oceanside room/balcony to enjoy the sunsets. The staff are excellent and accomodating. The area is very convenient, near the beach and many food/shopping options. Looking forward to returning soon!
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest review. We are glad that you enjoyed your return visit with us and look forward to many more stays.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest survey.

6/10 Satisfaisant

Maki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
施設やお部屋は清潔綺麗だが、フロントスタッフのホスピタリティの低さが目立った。 大きな声の私語や笑い声が気になりました。 掃除の方や車寄せの方、プールサイドの方々はとてもフレンドリーで良い方達でした。
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest review. I am sorry that the staff at the Reception Desk did not appear as professional or friendly as the pool staff, cleaners, and Bell staff.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest survey.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Halepuna was a great hotel and we would definitely consider it for a future stay. Their location was convenient to the mall, shopping, beach, and lots of great dining options. The hotel staff was kind to recognize our honeymoon occasion with a complimentary bottle of sparkling wine. We felt very welcomed and taken care of during our stay.
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest review. We are glad that you enjoyed the location of our property and the complimentary amenity to help celebrate your honeymoon.

10/10 Excellent

Huimin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice stay
Séjour de 4 nuits en avril 2024
Réponse de Ryan F le 1 mai 2024
Thank you for completing our guest review.