Hi Christopher, sorry to see this negative feedback. We've made the room sizes and facilities really clear in all our marketing material so guests arrive and their expectations are met. It's hard to know what more we can do. Many of our rooms have tea and coffee in them and there are also hot drinks available at reception for our guests staying in our Sleep and Vista rooms. We also have plenty of larger room types than the budget-friendly option you chose. I'm sorry you won't be back to stay because I feel sure our location combined with a larger room would provide you with everything you need for a brilliant night here. With kindest regards, Katie, Guest Relations.

Hi Christopher, thank you for your feedback on your recent stay with us. We're delighted to hear that you found our hotel contemporary and appreciated the assistance provided by our staff, particularly the young gentleman at the front desk. We're glad we could facilitate your room upgrade at a reasonable cost and provide excellent customer service. We'll certainly look into improving the TV operation and adjusting the lighting to create a more comfortable ambiance in the room.We appreciate your detailed feedback, and we hope to welcome you back for another enjoyable stay in the future. Best regards,Katie, Guest Relations

Hi Rachel, thank you for your positive review. We're thrilled to hear that you loved everything about your stay, especially our friendly staff and excellent service. Providing exceptional hospitality is our goal, and it's always rewarding to receive such kind feedback. We hope to welcome you back for another enjoyable stay soon. With kindest regards, Katie, Guest Relations.

Hi Vaniza, We're deeply sorry to hear about your experience with our staff. Providing exceptional service is a top priority for us, and it's disheartening to learn that we fell short of your expectations. We take feedback like this very seriously and will address it with our team to ensure that we improve our service standards moving forward. If there's anything specific you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to restore your trust. Kindest regards, Katie, Guest Relations

Hi Wah, we're glad to hear that you were satisfied with the service provided during your stay. Providing excellent service is our priority, and we're pleased to know that we met your expectations. We hope to welcome you back again soon. Best regards, Katie, Guest Relations.

Hi Elaine,Thanks for taking the time to let us know you had a great experience here. Your feedback's important to us and we do read all comments made in our reviews. We're very appreciative of your kind remarks about your stay with us at Bloc.We'd love the opportunity to host you again next time you need to spend the night at Bloc Hotel Birmingham. With very best wishes, UjuGuest Relations

Hi Saajidah, It's fantastic to see that in every respect Bloc was exactly what you needed for your night in Birmingham. We appreciate you posting such a wonderful review and look forward to welcoming you back in the future. With all best wishes, Uju, Guest Relations.

Hi Mohammed, thanks for giving us feedback on your recent stay with us. Many apologies for the disturbance you experienced during your recent stay with us. It's truly disappointing to hear that you were unable to get a restful night's sleep due to the noise you described.Please know that our Reception team is available 24/7 especially for situations like this and would've been more than happy to assist you in resolving the issue promptly, whether it meant relocating you to a quieter room or investigating the source of the disturbance.Your comfort and well-being are of utmost importance to us, and we genuinely regret that we were not able to address this matter during your stay.We hope you will consider giving us another opportunity to provide you with the peaceful and comfortable stay you deserve. With apologies,UjuGuest relations

Hi Mohamed, thank you so much for your kind comments. We're pleased to hear that you had a lovely stay with us and that our staff made a positive impression. Your satisfaction is our top priority, and we look forward to welcoming you back for another amazing experience soon. All the best, Uju, Guest relations.

Hi Carey, It's fantastic to see that in every respect Bloc was exactly what you needed for your night in Birmingham. I'm glad you enjoyed the Apartment room and all the bonus perks that come with it. It's also really kind of you to mention our wonderful Reception team, I'm so pleased you found them to be helpful and friendly during your stay. We appreciate you posting such a wonderful review and look forward to welcoming you back in the future. With all best wishes, Uju, Guest Relations.

Hi Sam, thank you for choosing to stay with us again, and for taking the time to share your positive experience. It's wonderful that staying with us at Bloc worked out so well for you. We hope that Bloc will now be your 'go to' hotel in Birmingham and we can look forward to welcoming you back before too long. With all best wishes, Uju, Guest Relations.

Hi Yacoob, thanks for your feedback, I can see from your review that you would've preferred to have in-room tea/coffee-making facilities and more space. You stayed in one of our compact Standard rooms, all the photos on the website show them exactly as they are, and also included are dimensions for the room. We have bigger rooms with more storage space and amenities which may have been more to your taste. Some of them also have a different wet room layout which you might prefer. I hope you'll be back to stay with us at Bloc Hotel before long. With kindest regards, Uju, Guest Relations.

Hi Mary, what a wonderful 10/10 review, many thanks. We've used creative design to get the most out of the space available here at Bloc, I'm glad you appreciated the concept and it was perfect for your short stay. We look forward to welcoming you back before too long. All best wishes, Uju, Guest Relations.

Hi Nicky, it's wonderful to see that staying with us at Bloc worked out so well for you. We hope that Bloc will now be your 'go to' hotel in Birmingham and we can look forward to welcoming you back before too long. With all best wishes, Uju, Guest Relations.

Hi Georgia, it's great to see that everything about Bloc worked for you. Our aim is to provide a clean, comfortable, quiet place to stay right in the heart of the Jewellery Quarter. It's really kind of you to mention our wonderful Reception team and I'm so pleased you found them to be helpful and friendly. We'll be delighted to be able to welcome you back to Bloc next time you're in Birmingham. Best wishes, Uju, Guest Relations.

Hi Michael, it's great to see that everything about Bloc worked for you. Our aim is to provide a clean, comfortable, convenient place to stay. It's really kind of you to mention our wonderful Reception team and I'm so pleased you found them to be helpful and friendly. We'll be delighted to be able to welcome you back to Bloc next time you're in Birmingham. With all best wishes, Emmen, Guest Relations.

Hi Helena, thank you for choosing to stay with us at Bloc and for taking the time to share your feedback. We're glad you found our hotel very clean and our location convenient. Cleanliness and comfort are very important to us, and we're delighted to see that these aspects truly made a positive impression on you. It's also good to hear that you appreciated our Smart room controls and had no problems using them. It'll be a pleasure to be able to welcome you back in the future. With kindest regards, Uju, Guest Relations.

Hi Laila, It's fantastic to see that in every respect Bloc was exactly what you needed for your night in Birmingham. We really appreciate you posting a review and we look forward to welcoming you back in the future. With all best wishes, Emmen, Guest Relations