Avis
8,6
Excellent
8,6/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Ohad Tiktinsky
General Manager le 6 févr. 2024
Dear Guest,We thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,Ohad TiktinskyGeneral Manager
8/10 Bien
jean patrick
20 janv. 2024
jean patrick
Séjour de 2 nuits en janvier 2024
Réponse de Ohad Tiktinsky, General Manager le 23 févr. 2024
Dear Jean,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Ohad Tiktinsky, General Manager
10/10 Excellent
Celine
Voyage d’affaires
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Celine
Séjour de 4 nuits en septembre 2023
Réponse de Christophe Bataille General Manager le 25 sept. 2023
Chère Celine,Merci d'avoir partagé votre excellente expérience chez nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous serions ravis de vous revoir pour une expérience toujours de qualité,Christophe BatailleGeneral Manager
10/10 Excellent
Pierre
6 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 10 nuits en novembre 2022
Réponse de EO le 20 déc. 2022
Dear GuestThank you for your feedback.I was delighted to learn that you had an excellent stay in our hotel.I hope to see you again soon.RegardsChristophe BatailleGeneral Manager
10/10 Excellent
Voyageur vérifié
28 févr. 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en février 2020
8/10 Bien
Stephanie
Voyage d’affaires
13 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonne localisation
Stephanie
Séjour de 3 nuits en novembre 2019
8/10 Bien
Voyageur vérifié
28 août 2019
Voyageur vérifié
Séjour de 7 nuits en août 2019
8/10 Bien
Voyageur vérifié
Voyage en groupe
21 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
8/10 Bien
man yuk
17 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel pratique
man yuk
Séjour de 5 nuits en août 2019
8/10 Bien
Voyageur vérifié
30 juin 2019
Voyageur vérifié
Séjour de 1 nuit en juin 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
26 juin 2019
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de EO le 2 juil. 2019
Cher invité
Merci pour votre avis.
J'ai été déçu de lire que la norme de service ne répondait pas à vos attentes. Veuillez accepter mes excuses pour le désagrément causé.
J'espère avoir l'occasion de vous accueillir à nouveau.
Cordialement
Adam Hipp
Directeur général
8/10 Bien
Cècile
16 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cècile
Séjour de 3 nuits en avril 2019
8/10 Bien
Voyageur vérifié
11 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Voyageur vérifié
Séjour de 4 nuits en avril 2019
8/10 Bien
Voyageur vérifié
23 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
10/10 Excellent
ODILE
24 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une bonne adresse
ODILE
Séjour de 5 nuits en février 2019
10/10 Excellent
Voyageur vérifié
23 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2019
8/10 Bien
Voyageur vérifié
7 févr. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2019
10/10 Excellent
James
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 24 mai 2024
Dear James,Thank you for such a great review.We are delighted to learn that our property met your expectations and that our team's friendliness and helpfulness stood out during your stay. It's also wonderful to hear that our location served as a convenient starting point for your trip to Macau and that the culinary offerings at Novotel Century Hong Kong were to your satisfaction.We take pride in contributing to a pleasant and memorable experience for our guests, and it's gratifying to know when we've succeeded.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
CHING
Voyage en groupe
24 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
CHING
Séjour de 5 nuits en mai 2024
8/10 Bien
Sui Ping
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sui Ping
Séjour de 5 nuits en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 24 mai 2024
Dear Sui Ping, We would like to thank you for this review about your recent experience in our hotel.It is delightful to hear that our strategic location and proximity to essential public transport services enhanced your visit to Hong Kong. The convenience of having a store just across the street is indeed a boon for our guests, which we are glad you appreciated.While we receive your thoughts on the hotel's age, we wish to highlight our continuous efforts in maintaining the Novotel Century Hong Kong to meet guests' expectations. Our team takes pride in the upkeep of the property as well as in providing cordial service which you seem to have experienced firsthand. We regret, however, if the partial sea view from a high floor did not entirely meet your expectations. Our rooms are designed to balance comfort and functionality within the constraints of the bustling Wan Chai district.We are pleased that you found the room to be spacious and comfortable, reflecting our commitment to guest satisfaction. Rest assured that our dedicated staff, from the cleaning team to the front desk, are all motivated by the same goal: to deliver an enjoyable and memorable stay for every guest.We hope to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Vincent
20 mai 2024
Les points forts : Propreté et personnel et service
Vincent
Séjour de 3 nuits en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 21 mai 2024
Dear Vincent,Thank you for such a great review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
Althea
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Althea
Séjour de 9 nuits en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 24 mai 2024
Dear Althea,Thank you for such a positive review.We are delighted to hear that our prime location in the heart of Wan Chai provided you with the convenience you desired for your travels in Hong Kong. It is always gratifying to know that our staff's dedication to service excellence made a positive impact on your stay, particularly as you were traveling with an infant.It brings us great joy that the queen suite room met your expectations in terms of space and modernity, matching the refined standards we aspire to offer at Novotel Century Hong Kong. Your commendation of the room's cleanliness is much appreciated, as we strive to maintain the highest levels of hygiene and comfort.Moreover, we are thrilled that the breakfast buffet, with its abundant choices and fresh egg station, contributed to a fantastic start to your day. Our culinary team takes great pride in offering a diverse and quality dining experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
CHI WAH
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CHI WAH
Séjour de 3 nuits en mai 2024
Réponse de Manager le 9 mai 2024
尊敬的宾客,您好! 感谢您选择我们的酒店,非常荣幸能为您服务!我们非常高兴为您的旅途增添愉快的回忆!我们非常感谢您对我们酒店整体服务的好评!为宾客提供优质舒心的居住环境,宾至如归的入住氛围是我们的工作宗旨和不懈的追求!我们也非常重视您的反馈,您提及的相关问题,我们定会积极讨论改善措施,不断优化我们的服务!我们将怀揣着您的这份信任,不断进步并时刻准备着给您带来更加完美的服务,期待您的再次光临!欧海德 总经理
10/10 Excellent
Abby
Voyage d’affaires
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abby
Séjour de 4 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 4 mai 2024
Dear Abby,Thank you for such a positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Toshifumi
Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toshifumi
Séjour de 1 nuit en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 4 mai 2024
Dear Toshifumi, Thank you for taking the time to review your stay.We are happy that you found our location to be so convenient.We regret that the size of your room didn't quite match your expectations; we do have different categories and sizes and would be very happy to find you one better suited to your requirements for your next visit.We are looking forward to welcoming you again. All the best!Ohad Tiktinsky, General Manager
8/10 Bien
Samuel
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 2 nuits en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 29 avr. 2024
Dear Samuel,Thank you for such a great review.We are delighted to hear that you found our hotel clean and our staff welcoming. Our team takes great pride in ensuring a hospitable environment for our guests, so your kind words are greatly appreciated.Regarding your experience with the room amenities, we regret that they did not meet your expectations. We are continuously striving to enhance our guest experiences and have had minor touch-ups for our rooms in 2023, following our larger refurbishment in 2017. We hope to always provide a setting that is both modern and comfortable.It is heartening to learn that you enjoyed our comprehensive breakfast offerings. We believe that a good start to the day is essential and are glad we could provide that for you. At Novotel Century Hong Kong, we are committed to delivering quality service and a memorable experience for all our visitors.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
6/10 Satisfaisant
Richard
18 avr. 2024
Richard
Séjour de 5 nuits en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 13 mai 2024
Dear Richard, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best!Ohad Tiktinsky, General Manager
10/10 Excellent
KAYOKO
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KAYOKO
Séjour de 4 nuits en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 17 avr. 2024
Kayoko様。この度はNovotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。治安の良さと便利な立地、そしてスタッフの親切な対応を高く評価していただき、大変光栄です。お客様に提供する清潔な客室と充実したアメニティ、さらにはホテルのコンディションについてもお褒めの言葉をいただき、Novotel Century Hong Kong としても励みとなります。私たちはお客様一人ひとりに快適なご滞在をサポートできるよう日々努めております。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager
8/10 Bien
John, Montreal
12 avr. 2024
John
Séjour de 9 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 4 mai 2024
Dear John,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Arcangelo
10 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Arcangelo
Séjour de 1 nuit en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 15 avr. 2024
Dear Arcangelo,We thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We would love to welcome you back on many more occasions. Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Thitiya
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thitiya
Séjour de 3 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 9 avr. 2024
Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our location convenient for your needs in Hong Kong and that the services provided by our team met your expectations. It appears that there may be some areas where we did not fully meet your satisfaction. Please rest assured that we are committed to providing high standards of accommodation and service. We are sorry to hear that our room cleanliness and overall condition did not meet your expectations on this occasion. We take pride in our 2017 refurbishments, and we strive to maintain our rooms with the utmost care. We appreciate your recognition of the amenities provided in our rooms, and we constantly seek to ensure that every guest has a comfortable and enjoyable stay.We look forward to seeing you again in the future. Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
zhi
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
zhi
Séjour de 4 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 2 avr. 2024
Zhi様。この度は、Novotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフの対応と態度について高く評価していただき、大変光栄に思います。お部屋の清潔さとホテルのコンディションもお褒めいただき、感謝申し上げます。また、お部屋のアメニティにご満足いただけたようで、私どもも大変嬉しく思います。当ホテルのサービスがお客様の期待に応えられたことを嬉しく思います。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager
10/10 Excellent
Alejandro
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro
Séjour de 2 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 27 mars 2024
Dear Alejandro,Thank you for taking the time to share your feedback.It's wonderful to know that our proximity to both Causeway and Wan Chai stations, as well as the harbor, added value to your stay. We're thrilled that you're considering a harbor view room for your next visit; the partial views of Victoria Harbour are indeed a highlight for many of our guests. Regarding the aspects you felt could be improved, we acknowledge your feedback on the hotel's condition. We continually strive to maintain and update our facilities, as evidenced by our recent refurbishments and ongoing touch-ups to enhance guest experience.We hope that you will return in the future. Best regards,Ohad Tiktinsky, General Manager
10/10 Excellent
DIPAK
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DIPAK
Séjour de 4 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 27 mars 2024
Dear Dipak,Thanks for taking the time to comment on your visit to our hotel.We are glad that you appreciated the cleanliness of your room and our team's excellent service. Please know that we have taken your comments regarding the bathroom into consideration.We look forward to seeing you on a future stay.Best regards,Ohad Tiktinsky, General Manager
8/10 Bien
Michelle
Voyage en groupe
17 mars 2024
Les points forts : Propreté et personnel et service
Michelle
Séjour de 1 nuit en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 18 mars 2024
Dear Michelle,Thank you for taking the time to give your opinion about your stay.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. Rest assured we have noted your comment and will consider it when planning future improvements.We hope to see you again in the future.Best regards,Ohad Tiktinsky, General Manager
8/10 Bien
Brandon
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 2 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 8 mars 2024
Dear Brandon,We thank you for your kind review.We're thrilled to hear that you found our staff helpful and polite, and that the cleanliness of our hotel met your expectations. It's wonderful to note that our efforts to maintain a high standard of service are appreciated. We also acknowledge your feedback regarding the hotel's condition and room amenities. While we have recently refurbished our rooms and continuously strive for excellence, we understand there is always room for improvement and take your insights seriously.We would be delighted to welcome you back on another occasion.Kind regards,Ohad Tiktinsky, General Manager
10/10 Excellent
Keith
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keith
Séjour de 4 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 1 mars 2024
Dear Keith,Thank you for taking the time to share your feedback.It's wonderful to hear that the location of our hotel suited your needs, providing convenient access to dining and transit options. We're also delighted that you appreciated the appointments of your room. Rest assured that we consistently strive to maintain high standards of cleanliness and overall condition, and it's gratifying to know that these efforts have resonated with you. Our team is committed to providing exceptional service and we're glad that this was evident during your stay, along with the amenities provided for your comfort.We all hope to welcome you back in the future.Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Ian
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en février 2024
Réponse de Ohad Tiktinsky, General Manager le 26 févr. 2024
Dear Ian,Thank you for sharing your positive review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on your next visit.Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
8/10 Bien
Kai
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kai
Séjour de 8 nuits en novembre 2023
Réponse de Ohad Tiktinsky, General Manager le 22 févr. 2024
Dear Kai,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we hope to welcome you back soon.Kind regards,Ohad Tiktinsky, General Manager
8/10 Bien
Ingrid
21 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ingrid
Séjour de 8 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 22 févr. 2024
Dear Ingrid,Thank you for taking the time to share your review.We're delighted to hear that our housekeeping staff were responsive and pleasant, and that you found our location in Wan Chai convenient for your needs. We appreciate your kind words. We regret to hear that your dining experience did not meet your expectations, and we're surprised to learn about your perception of the breakfast quality as we consistently receive compliments on our varied offerings. Similarly, while we strive to maintain a cheerful atmosphere, it seems we fell short during your visit, and for that, we truly apologize. Our team takes pride in providing clean, well-maintained accommodations, and we're continuously looking to improve wherever possible, as demonstrated by our recent refurbishments and ongoing minor touch-ups.We hope to see you again in the future. Kind regards,Ohad Tiktinsky, General Manager
10/10 Excellent
Brian
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 5 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 21 févr. 2024
Dear Brian,Thank you for positively reviewing your visit.It's wonderful to hear that you enjoyed our prime location in Wan Chai, providing convenience and connectivity for a seamless stay. We're also delighted that you found our service to meet your expectations, reflecting our team's commitment to guest satisfaction. While you've noted the room amenities positively, we acknowledge there's always room for improvement and appreciate your feedback. We look forward to welcoming you back. Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Lily
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lily
Séjour de 5 nuits en décembre 2023
Réponse de Ohad Tiktinsky, General Manager le 19 févr. 2024
Dear Lily,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be clean and appreciated the overall condition and services. Our team strives to provide a comfortable and welcoming environment for all our guests.We regret to hear about the issue you faced with the door key on your last day, and we can understand how that might have been frustrating. Please rest assured that we are looking into ensuring our key card systems are functioning smoothly to prevent such inconveniences in the future.We hope to welcome you back in the future and wish you all the best. Safe travels!Ohad Tiktinsky, General Manager
10/10 Excellent
Paul
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 19 févr. 2024
Dear Paul,Thank you for your kind review of your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon. Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
JULIO
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
JULIO
Séjour de 2 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 22 févr. 2024
Caro Julio,o nosso muito obrigado pela sua preferência.Ficamos muito contentes que o atendimento de nossa equipe tenha atendido tão bem às suas necessidades, especialmente durante sua chegada noturna. É gratificante saber que nossa academia foi ao encontro das suas expectativas e que o café da manhã com opções orientais e ocidentais foi de seu agrado. Quanto à sua sugestão sobre a cortina do banheiro, agradecemos o feedback e vamos considerar as preferências dos nossos hóspedes em futuras renovações.Esperamos recebê-lo novamente em breve.Atenciosamente,Ohad Tiktinsky, General Manager
6/10 Satisfaisant
SEEUN
Voyage en famille
6 févr. 2024
노보텔 답게
SEEUN
Séjour de 3 nuits en janvier 2024
8/10 Bien
Donghai
30 janv. 2024
Donghai
Séjour de 2 nuits en janvier 2024
Réponse de 欧海德
总经理 le 6 févr. 2024
您好,感谢您对我们酒店的好评!我们很高兴您在我们这里过得愉快。期待您的再次光临,祝您生活愉快!欧海德总经理
10/10 Excellent
Candi
Voyage en famille avec de jeunes enfants
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Candi
Séjour de 1 nuit en janvier 2024
Réponse de Ohad Tiktinsky
General Manager le 6 févr. 2024
Dear Guest, Thank you so much for these kind comments about your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back.Best wishes,Ohad TiktinskyGeneral Manager
6/10 Satisfaisant
Volkhard, Gross Gerau
Voyage en groupe
28 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Volkhard
Séjour de 3 nuits en janvier 2024
Réponse de Ohad Tiktinsky
General Manager le 6 févr. 2024
Sehr geehrter Volkhard.Vielen Dank, dass Sie sich die Zeit für ein Feedback zu unserem Hotel genommen haben.Es freut uns, dass Sie mit der Servicequalität unseres Teams zufrieden waren. Wir sind stets bemüht, unseren Gästen einen exzellenten Service zu bieten. Leider entsprachen die Zimmer nicht Ihren Erwartungen. Wir nehmen Ihre Anmerkungen sehr ernst Wir bedauern, dass Sie dies während Ihres Aufenthaltes anders wahrgenommen haben. Bezüglich der Sprachkenntnisse unseres Personals möchten wir betonen, dass wir mehrsprachige Mitarbeitende haben, um eine reibungslose Kommunikation zu gewährleisten.Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ohad TiktinskyGeneral Manager
10/10 Excellent
Sri
26 janv. 2024
Sri
Séjour de 9 nuits en janvier 2024
Réponse de 欧海德
总经理 le 6 févr. 2024
尊敬的宾客,您好!感谢您对我们酒店的信赖与选择!我们很高兴您在我们这里过得愉快。期待您再次光临我们的酒店,祝您生活愉快!欧海德总经理