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Avis sur JW Marriott Hotel Hong Kong

5 out of 5
JW Marriott Hotel Hong Kong
Pacific Place, 88 Queensway, Hong Kong

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 642 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1000." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Emplacement idéal à Hong-Kong
Cet hôtel reste toujours très agréable, idéalement placé sur Pacific Place. Petit-déjeuner de rêve, personnel avenant, le seul problème reste les chambres qui années après années ne sont pas rénovées et vieillissent... Le lieu reste mythique et doté d'une grande énergie, mais il faudra quand même penser aux nouveaux standards un de ces jours...
Séjour de 2 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pacific Place parfait emplacement
Hotel mythique à Hong-Kong, Pacific Place. Ok, les chambres sont un peu vieillissantes, mais le personnel est vraiment très professionnel, la situation parfaite et le petit-déjeuner de très haut niveau. Pas parfait, mais une vrai ambiance "chic".
Séjour de 1 nuit en novembre 2018

10/10 Excellent

maxime, montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
services irréprochables. très bien situé dans la ville. vues exceptionnelles vers Kowlon. superbe.
Séjour de 3 nuits en juillet 2018

8/10 Bien

Anne, lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel accueillant, très belle piscine
Idéalement situé pour visite HK Très bon sejour en famille.personnel aux petits soins
Séjour de 6 nuits en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien place et propre
Tres bon emplacement. Vous etes proche de tout. Un centre commercial directement accessible depuis l'hotel, 5 minutes en voiture a Central et vous pouvez aller a pied aux restaurants a Wan Chai. J'ai mange au restaurant de l'hotel, Flint - la viande etait d'une tres haute qualite.

10/10 Excellent

Stéphane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel, très grand luxe, très bien placé !
Nous avons séjourné 3 nuits au JW Marriott et franchement c'est l'un des meilleurs hôtel que l'on ait fait à ce jour. Chambre très propre, très bien équipée, vue sur Harbour... seul pb à HK, la surface est un peu petite. PDJ copieux et vraiment au top ; grand choix de produits de qualité, service impeccable. Piscine très agréable également.

8/10 Bien

ching ching

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff, nice stay , super comfy bed , spacious room Love the swimming pool Our kids love it too
Séjour de 1 nuit en mai 2024
Réponse de Steven Lo le 20 mai 2024
Dear Ching Ching,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your time of sharing a review and your feedback is important to us.We are glad to know that you had a nice stay with your family at the hotel, and your children espcially like our swimming pool. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Noemi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Steven Lo le 16 mai 2024
Dear Noemi,Thank you very much for sharing your rating of the experience at our hotel, JW Marriott Hotel Kong. We look forward to the pleasure of serving you again. Thank you so much for your support and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Sherry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks
Séjour de 2 nuits en mai 2024
Réponse de Steven Lo le 16 mai 2024
Dear Sherry,Thank you very much for your invaluable time of rating your experience at our hotel, JW Marriott Hotel Kong. We look forward to the pleasure of welcoming you back. Thank you so much for your support and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Astrid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfekter Service in allen Bereichen
Séjour de 4 nuits en mai 2024
Réponse de Steven Lo le 11 mai 2024
Dear Valued Guest,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us.We are glad to know that you had a perfect stay with us. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely weekend!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

ATSUSHI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a shame that the toilet doesn't have a washlet.
Séjour de 3 nuits en mai 2024
Réponse de Steven Lo le 11 mai 2024
Dear ATSUSHI,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a nice stay with us, and we will study your suggestion carefully. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely weekend!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Wataru

Séjour de 2 nuits en avril 2024
Réponse de Steven Lo le 11 mai 2024
Dear Wataru,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a nice stay with us. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely weekend!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Nittaya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yes, i like.
Séjour de 2 nuits en avril 2024
Réponse de Steven Lo le 21 avr. 2024
Dear Nittaya,Thank you very much for sharing a review about your recent stay at our hotel, JW Marriott Hotel Hong Kong.We are so glad to hear that you like our hotel. We look forward to welcoming you back and creating another wonderful experience for you. Thank you so much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Fabio, Milano

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Perfect hotel, great breakfast
Séjour de 4 nuits en mars 2024
Réponse de Steven Lo le 4 avr. 2024
Dear Fabio,Thank you very much for your perfect rating on our hotel, JW Marriott Hotel Hong Kong. We appreciate your support and especially glad to hear that you enjoyed your stay and our breakfast. We look forward to serving you again.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

max, Hong Kong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mars 2024
Réponse de Steven Lo le 4 avr. 2024
Dear Max,Thank you very much for your rating on our hotel, JW Marriott Hotel Hong Kong. We appreciate your support and look forward to serving you again.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Thomas, Heshan city

Séjour de 1 nuit en mars 2024
Réponse de Steven Lo le 29 mars 2024
Dear Valued Guest,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are delighted to receive a positive rating from you. We look forward to the pleasure of seeing you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Takashi

Séjour de 3 nuits en mars 2024
Réponse de Steven Lo le 15 avr. 2024
Dear Valued Guest,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your kind support and rating to our hotel. We will keep up our good job and look forward to seeing you again! Thank you so much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alles sehr fein!
Séjour de 1 nuit en mars 2024
Réponse de Steven Lo le 25 mars 2024
Dear Peter,Vielen Dank! Thank you very much for sharing your feedback with us. We are glad to hear that you have a lovely experience at our hotel, JW Marriott Hotel Hong Kong. We look forward to seeing you again and appreciate your support.Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Jannie Mui-Fong, Burlingame

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Some parts of building getting old but on the whole well maintained. Staff is well trained & very polite!
Séjour de 13 nuits en février 2024
Réponse de Steven Lo le 13 mars 2024
Dear Jannie Mui-Fong,Thank you very much for staying at JW Marriott Hotel Hong Kong! We are glad to hear the feedback from you because you as well as your comment are very important to us.It is thankful to receive your recognition on our service. We will keep up our good job and hope to see you again soon. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Yves

Séjour de 2 nuits en février 2024
Réponse de Steven Lo le 21 mars 2024
Dear Yves,Thank you so much for your positive comment on our hotel, JW Marriott Hotel Hong Kong. We would keep up our good job. Hope we can see you again and your support is really appreciated. Thank you very much!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Ji Yeon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
위치 청결 서비스 너무 만족했습니다 특히 위치가 너무 좋아 대중교통을 이용해도 불편함이 없었습니다 조식도 괜찮은 편입니다 👍
Séjour de 4 nuits en février 2024
Réponse de Steven Lo le 28 févr. 2024
Dear Ji Yeon,Thank you very much for your invaluable time of sharing you feedback with us. We are so glad that you had a good time at JW Marriott Hotel Hong Kong and particularly like the convenient location. We hope to see you again and thank you very much for your kind support!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

2/10 Horrible

Yurong, Douglaston

Séjour de 5 nuits en février 2024
Réponse de Steven Lo le 21 mars 2024
Dear Yurong,Thank you very much for staying at JW Marriott Hotel Hong Kong. We appreciate your time of sharing your stay. We are disappointed to hear that your experience did not meet your expectation. I will do our best to improve ourselves if you would let us know more. I hope you could have another opportunity to show you our genuine hospitality. Please take care and wish you all the best.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Sosuke

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, comfortable and cozy place
Séjour de 4 nuits en février 2024
Réponse de Steven Lo le 19 févr. 2024
Dear Sosuke,Thank you very much for sharing a review about your stay at JW Marriott Hotel Hong Kong. It is our pleasure to hear your comments. We are glad to know that you had a comfortable stay with our convenient location. We look forward to welcoming you back in the near future. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Jun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The designing style is unique and the body lotion provided by this hotel was nice.
Séjour de 1 nuit en février 2024
Réponse de Steven Lo le 19 févr. 2024
Dear Jun,Thank you very much for staying at JW Marriott Hotel Hong Kong and we appreciate your time of sharing a review on Expedia. We are glad to know that you enjoyed the stay and especially like our design and body lotion. We hope to see you next time and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Anette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday
Great place to stay
Séjour de 4 nuits en février 2024
Réponse de Steven Lo le 7 févr. 2024
Dear Anette,It is our great pleasure to receive your review. Your rating of perfect 10 is an encouragement to us. Thank you so much! We look forward to seeing you again.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

6/10 Satisfaisant

Sergio

Voyage en couple
Les points forts : Propreté
Yeah this is a hard sell. Everything is a little old. Check in lady was subpar, it was very rushed like we were in a hostel. Shower is ancient. There are far better options for cheaper than this. Had a much more comfortable stay at hyatt centric. We chose this one for 2 nights because we had little time and wanted to be closer but because we are actually not that close to admiralty station on JW marriott it ends up being mostly the same commute to central as from hyatt centric since that one is infront of the station. Not to mention it was nearly half the price. Not happy with this one. Only stay here if your main concern is to spend all day at pacific place.
Réponse de Steven Lo le 6 févr. 2024
Dear Sergio,Thank you very much for staying at JW Marriott Hotel Hong Kong and your time of sharing a review.We are truly sorry to hear that we did not meet your expectation. We will look into your feedback seriously and hope there is another opportunity of showing you our genuine hospitality. Thank you very much for your kind support and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Loredana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Posizione molto comoda e anche perfetto l'accesdo ai mezzi di trasporto
Séjour de 4 nuits en janvier 2024
Réponse de Steven Lo le 3 févr. 2024
Dear Loredana,Thank you so much for choosing JW Marriott Hotel Hong Kong. We are glad to hear that you like our convenient location. We look forward to serving you again in the near future.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Factory

Séjour de 4 nuits en janvier 2024
Réponse de Steven Lo le 3 févr. 2024
Dear Factory,We are glad to serve you at JW Marriott Hotel Hong Kong. Thank you so much for your rating. Hope to see you again soon!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Curtis

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hood
Séjour de 4 nuits en janvier 2024
Réponse de Steven Lo le 3 févr. 2024
Dear Curtis,It is our pleasure to have you stay at JW Marriott Hotel Hong Kong. We hope to welcome you back in the near future. Wish you a lovely evening!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

6/10 Satisfaisant

Yueqin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very convenient for transportation. The hotel is link to a big shopping centre which has metro station as well.
Séjour de 1 nuit en janvier 2024
Réponse de Steven Lo le 3 févr. 2024
Dear Yueqin,Thank you so much for your review about our hotel, JW Marriott Hotel Hong Kong. We are located conveniently and is connecting with a big shopping mall Pacific Place and MTR Admiralty Station. We look forward to the pleasure of serving you again. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

hye yeon

Séjour de 3 nuits en janvier 2024
Réponse de Steven Lo le 3 févr. 2024
Dear hye yeon,Thank you for your rating on our hotel, JW Marriott Hotel Hong Kong. We appreciate your support and look forward to welcoming you back.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

randall

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel with the wonderful people
Séjour de 3 nuits en décembre 2023
Réponse de Steven Lo le 3 févr. 2024
Dear randall,Thank you very much for staying at JW Marriott Hotel Hong Kong! We truly appreciate your feedback and rating. We are delighted to hear that you had a wonderful stay and appreciate our hospitality. We will keep up our good job and hope to see you again!Best regards,Steven LoSenior Manager, Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

julian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear Julian,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your support and the rating of 10, and we are delighted to hear that you had a wonderful stay with us. We look forward to the pleasure of serving you again. Thank you very much for your kindness and wish you a lovely day!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Hideki

Séjour de 2 nuits en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear Hideki,Thank you very much for sharing your experience at JW Marriott Hotel Hong Kong on Expedia! We appreciate your support and look forward to the pleasure of serving you again. Wish you a lovely weekend!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

GEUMHEE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear GEUMHEE,Thank you very much for staying at JW Marriott Hotel Hong Kong and sharing a review on Hotels.com.We are glad to know that you had a wonderful stay with us. We look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely weekend!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

JUNGMIN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear JUNGMIN,Thank you so much for giving a perfect score to our hotel, JW Marriott Hotel Hong Kong! We will keep up our good job and look forward to welcoming you back! Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Young Jun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my first visit to HK. The location of JW Marriott is excellent for tourist! Subway station and shopping mall are located in its basement level. Ferry terminal to TST is 15-min away. Food of the hotel restaurant was good. Employees were very kind. Rooms were clean. I strongly recomment the stay at JW Marriott!
Séjour de 3 nuits en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear Young Jun,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your kind support and the time of writing a review about our hotel.We are glad to know that you had a wonderful stay with us. Our hotel is conveniently located and we are passion for hospitality. We hope to see you again and wish you a lovely weekend!Warm regards,Steven Lo Senior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

myungchul

Séjour de 1 nuit en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear myungchul,Thank you very much for sharing your rating on Hotels.com. We look forward to welcoming you back and creating another special experience for you.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

TATSUYA

Séjour de 4 nuits en janvier 2024
Réponse de Steven Lo le 3 févr. 2024
Dear TATSUYA,Thank you so much for staying at JW Marriott Hotel Hong Kong. We look forward to the pleasure of serving you again. See you next time!Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Phyllis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They went out of their way to do anything for you. Ask a question and they were right there to answer it or find the answer. Would go back again.
Séjour de 3 nuits en janvier 2024
Réponse de Steven Lo le 27 janv. 2024
Dear Phyllis,Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your support, and your feedback is important to us.We are glad to know that you had a wonderful stay with us. We are always here to render our service to you and look forward to the pleasure of serving you again. Thank you very much for your kind support and wish you a lovely day!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Marilynn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lively stay.
The room was beautiful and everyone there were extremely helpful wit finding transportation to getting us reservations to a wonderful restaurant that Inhad been unable to book ahead of time. The beds were the most comfortable ever!
Séjour de 3 nuits en décembre 2023
Réponse de Steven Lo le 9 janv. 2024
Dear Marilynn,Thank you so much for writing a review about your recent experience at our hotel, JW Marriott Hotel Hong Kong.We are so glad to hear that you had a lively stay and appreciated our services. We will keep up our good job and look forward to creating another wonderful stay for you.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Youn Jung

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족여행에 적당했습니다.
위치가좋았어요 홍콩공원 옆이라 가볍게 산책하기 좋고 침사추이에 비해 조용하고 버스, 지하철 이용이 너무 용이하고 퍼시픽플레이스가 있어서 식사도 편했습니다. 직원들은 친절했고 침구가 편안해서 너무 좋았어요~
Séjour de 2 nuits en janvier 2024
Réponse de Steven Lo le 9 janv. 2024
Dear Youn Jung,Thank you so much for staying at JW Marriott Hotel Hong Kong and sharing a very positive review on Hotels.com!We are delighted to hear that you like our convenient location, comfortable bed and friendly services. We look forward to welcoming you back to Hong Kong and our hotel soon.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Steven Lo le 9 janv. 2024
Dear Carole,Thank you very much for choosing to stay at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review on Expedia. We feel so thankful to receive your perfect rating and glad that you had a wonderful time with us. This means a lot to us. We hope to see you again and wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
舒適、乾淨，服務人員很親切
Séjour de 3 nuits en décembre 2023
Réponse de Steven Lo le 9 janv. 2024
尊敬的賓客,感謝您選擇香港JW萬豪酒店並抽出寶貴的時間與我們分享您的體驗。 我很高興地了解到您對於此次的入住體驗感到舒適滿意。 很高興看到您對酒店服務品質的讚美。我們秉承JW萬豪集團的傳統、把貼心和個人化的服務傳遞於每一位賓客，為賓客創造舒適、愉快的入住體驗。 熱忱期待您的再次光臨。資深品質監控經理 盧智樂 敬上

10/10 Excellent

Rena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Concierge Mr.Koster was very helpful and he made our stay greater than we expected. We appreciate with warm and thoughtful service. Thank you.
Séjour de 2 nuits en décembre 2023
Réponse de Steven Lo le 18 mars 2024
Dear Rena,Thank you very much for sharing a review about your stay at our hotel, JW Marriott Hotel Hong Kong on Expedia. We are happy that you appreciated our warm and thoughtful service. Your compliment to Koster is shared with him and the management. It is a great encouragement. Thank you so much for your support.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Wai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only the trams is a bit noisy. Otherwise everything is good
Séjour de 3 nuits en janvier 2024
Réponse de Steven Lo le 9 janv. 2024
Dear Wai,We appreciate your support and stay at our hotel, JW Marriott Hotel Hong Kong! We are glad to hear that you had a pleasant time with us. We look forward to the pleasure of serving you again soon.Best regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
직원들의 서비스는 정말 너무나 훌륭했습니다. 다만 객실 내에서 엘레베이터 소음이 굉장히 심한편이고 옆방 객실 소리가 들릴 정도로 방음이 좋지는 않습니다. 침구류는 편했지만 객실이 노후한 만큼 화장실은 사용감이 많은 편입니다.
Séjour de 2 nuits en décembre 2023
Réponse de Steven Lo le 9 janv. 2024
Dear Valued Guest,Thank you so much for sharing a review on Hotels.com about your recent stay at our hotel, JW Marriott Hotel Hong Kong! We are glad that you had a comfortable stay and appreciated our hospitality. We will continuously improve our facilities and services so as to serve you even better next time. Wish you all the best!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Davy, Makati

Séjour de 4 nuits en décembre 2023
Réponse de Steven Lo le 27 janv. 2024
Dear Davy,Thank you very much! It is our pleasure to receive a perfect rating from you. Your support is really appreciated. We wish you all the best and hope to see you again soon!Warm regards,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong

10/10 Excellent

Edgar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Steven Lo le 9 janv. 2024
Dear Edgar,Thank you so much for staying at JW Marriott Hotel Hong Kong. We are glad that you scored us a perfect 10! We look forward to creating another seamless stay for you.Best wishes,Steven LoSenior Manager - Quality ComplianceJW Marriott Hotel Hong Kong