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Avis sur Colony Club by Elegant Hotels

4.5 out of 5
Colony Club by Elegant Hotels
Porters, Holetown, St. James

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 240 avis sur 406." "
Note des voyageurs de 8 (Bien), d’après 113 avis sur 406." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 406." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 406." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 406." "

9,2/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Lucie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2022

10/10 Excellent

Lucie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2021
Réponse de Joe-Ann Grant le 4 déc. 2021
Dear Lucie, Thank you for your wonderful feedback which I will be sure to share with the team. I am happy that you had a wonderful stay with us. Warmest regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Superbe hotel au bord d’une plage magnifique a 10 min a pied du centre ville.
Séjour de 11 nuits en juin 2018

10/10 Excellent

Serge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2017

2/10 Horrible

PASCALE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peu recommandable.
Hôtel sale et vieillissant, piscine peu entretenue, le staff est là et se tourne les pouces ...
Séjour de 5 nuits en juillet 2017

10/10 Excellent

gregory, Baie Mahault

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lune de miel parfaite
Lune de miel Parfaite

10/10 Excellent

Jordan, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hotel raffiné.
Dans un magnifique jardin, quel service ! Ambiance coloniale.

10/10 Excellent

Catherine, Franchement guyana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service impeccable
Un jardin luxuriant entourant plusieurs piscines . Une chambre confortable et propre. Un personnel a votre écoute. Un vrai petit coin de paradis. Seul bémol, un café et un chocolat a améliorer pour le petit déjeuner. C est le cadre le plus romantique a holetown.

8/10 Bien

kelly marie

Les points forts : Propreté, personnel et service, équipements
Property was very quiet due to upcoming renovations over all , very nice love hearing the sound of the waves at night when you sleep.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Rob

Voyage en couple
Les points forts : Propreté et personnel et service
Since this is the last month of operation for the hotel before it closes for a year long renovation project we were blessed with a lot of peace and quiet. The staff, despite their pending furlough, was attentive and caring. Looking forward to the reopening in 2025. It’s a great beach location
Séjour de 7 nuits en mai 2024
Réponse de Kay le 17 mai 2024
Dear Rob,Thank you for choosing Colony Club.We are thrilled that you had an enjoyable stay with us. Wie look forward to welcoming you back in 2025!Sincerely,Management

8/10 Bien

Jay

Voyage en couple
Les points forts : Propreté et personnel et service
The concierge was the best.
Séjour de 4 nuits en avril 2024
Réponse de Kay le 30 avr. 2024
Dear Jay,We are thrilled to have provided you with a great experience.We look forward to welcoming you again soon!SincerelyManagement

6/10 Satisfaisant

Laura

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The beach and ocean superb. Facility C-
Séjour de 6 nuits en avril 2024
Réponse de Kay le 30 avr. 2024
Dear Laura,We are thrilled to have provided you with a great experience.We are delighted that you had a wonderful holiday, and you were able to enjoy the beach and facilities.We look forward to welcoming you again soon!Sincerely,Management

4/10 Médiocre

Madeleine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Kay le 30 avr. 2024
Dear Madeleine,Thank you for staying with us.It looks like your stay was less than expected. We sincerely apologize for any inconveniences caused.We look forward to seeing you again in the near future.Sincerely,Management

10/10 Excellent

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Kay le 8 avr. 2024
Dear John,We are thrilled to have provided you with a great experience.Please come again soon!Sincerely,Management

6/10 Satisfaisant

Jane

Voyage en famille
The hotel was nice. The staff was AMAZING very nice and helpful. The value of what we paid was not what we expected. The hotel needs major updates. The bathrooms especially but otherwise the rooms are nice. But the price has to be revised because it’s very expensive compared to what you are receiving in return. Only 1 meal a day and no drinks. But because we were looking for rest and relaxation I guess it worked out.
Séjour de 7 nuits en mars 2024
Réponse de kay le 8 avr. 2024
Dear Jane,Thank you for your review.We are pleased to hear that overall, you had an enjoyable stay with us.We appreciate you recognizing our staff for their exceptional service.Colony Club will be closing on June 03 to March 15th, 2025, for major refurbishments which includes upgrading the bathrooms to showers. Upgrading all public spaces, to include the gym and spa.We look forward to your return in the near future.Sincerely,Management

10/10 Excellent

Mark

Voyage en famille
What an amazing stay! Much needed when coming from NY! Staff was absolutely the best! Hate to leave!
Séjour de 4 nuits en février 2024
Réponse de Kay le 8 avr. 2024
Dear Mark,We are thrilled to have provided you with a great experience.We appreciate you recognizing our staff for their exceptional service.We look forward to welcoming you again soon!Sincerely,Management

10/10 Excellent

Matias

Séjour de 2 nuits en janvier 2024
Réponse de Kay le 8 avr. 2024
Dear Matias,We are thrilled to have provided you with a great experience.We look forward to welcoming you again soon!Sincerely,Management

6/10 Satisfaisant

Violet

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The shower/ bath arrangements in our room 307 were just not safe. There was also a leak in the roof of the bathroom which despite informing maintenance about no one looked at during our stay. The hotel is closing in April for a much needed refurb so some, though not all, of the staff were certainly demotivated.
Séjour de 5 nuits en janvier 2024
Réponse de Kay le 31 janv. 2024
Dear Violet,Thank you for your feedback!We sincerely apologize for the inconveniences caused to you during your stay with us.We look forward to welcoming you again after our refurbishments.Sincerely,Management

8/10 Bien

Kirsty

Séjour de 3 nuits en janvier 2024
Réponse de Kay le 19 janv. 2024
Dear Kirsty,Thank you for staying, we are delighted that your stay was enjoyable.Please come again soon!Sincerely,Management

10/10 Excellent

Concetta

Séjour de 5 nuits en janvier 2024
Réponse de Kay le 24 janv. 2024
Dear Concetta,Thank you for staying with us, please come again soon!Sincerely,Management

10/10 Excellent

jocelyne

Les points forts : Infrastructures et conditions de l’hébergement
loved the location of the hotel love the architecture and happy to hear renovations will take place, keeping the style intact
Séjour de 1 nuit en janvier 2024
Réponse de Kay le 17 janv. 2024
Dear Jocelyne,Thank you for choosing to stay with us. We are pleased that your stay was enjoyable.We look forward to welcoming you back after our renovations.Sincerely Management

4/10 Médiocre

Andrew

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Considering the exorbitant cost for one night at nearly 1300 USD I was disgusted. The rooms are very old and poorly appointed. The service in the restaurant and bar can only be described as “lack lustre” and I won’t be staying again until it’s been fully refurbished which starts in May.. and it’s closed for a year so there is a warning there.
Séjour de 1 nuit en janvier 2024
Réponse de Kay le 17 janv. 2024
Dear Andrew,We are deeply disappointed to hear that you had such a negative experience at our hotel.We understand that we fell short of your expectations, and we sincerely apologize.We assure you that we take all guest feedback seriously and is committing to providing the highlight level of service to all our guests.We hope to have the opportunity to welcome you back.SincerelyManagement

8/10 Bien

norman J, new york

Séjour de 7 nuits en décembre 2023
Réponse de Kay le 17 janv. 2024
Dear Norman J,Thank you for staying with us!We look forward to seeing you again.SincerelyManagement

8/10 Bien

James

Séjour de 2 nuits en janvier 2024
Réponse de Kay le 31 janv. 2024
Dear James,Thank you for staying with us.Please come again soon!Sincerely,Management

10/10 Excellent

Shamli

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful and clean beach property. Room was spacious and decent breakfast buffet.
Séjour de 3 nuits en décembre 2023
Réponse de Kay le 1 janv. 2024
Dear Shamli,Thank you for choosing Colony Club for your holiday.We are thrilled to know that you enjoyed your stay.Please come again!Sincerely Management

8/10 Bien

Pedro

Séjour de 2 nuits en décembre 2023
Réponse de Karene le 20 déc. 2023
Dear Pedro,Thank you for staying with us. Please come again soon!SincerelyManagement

6/10 Satisfaisant

Vinay

Séjour de 9 nuits en décembre 2023
Réponse de Kay le 20 déc. 2023
Dear Vinay,Thank you for staying with us once more!Please come again soon!Sincerely Management

10/10 Excellent

Carolyn

Séjour de 7 nuits en décembre 2023
Réponse de Kay le 20 déc. 2023
Dear Carolyn,Thank you for choosing to stay with us!It looks like you had a great stay, please come again soon!SincerelyManagement

6/10 Satisfaisant

Glenn

Séjour de 3 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Glenn,Thank you for choosing Colony Club for your recent stay.I hope you choose to stay with us again when your travels bring you back to the area.SincerelyManagement

8/10 Bien

Martin

Séjour de 10 nuits en décembre 2023
Réponse de Kay le 20 déc. 2023
Dear Martin,Thank you for choosing Colony Club for your stay.It looks like you had a great stay! Please come again soon!Sincerely,Management

10/10 Excellent

Philip

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A great property with lots of intimate spaces, great pools, beach, amenities, layout and food service, and a variety of rooms to choose from. Good service. Everything we need to unwind, relax and enjoy time togetherl
Séjour de 2 nuits en décembre 2023
Réponse de Kay le 20 déc. 2023
Dear Philip,Thank you for choosing Colony Club for your holiday.We are thrilled to know that you had an amazing stay with us. Please come again soon!Sincerely,Management

6/10 Satisfaisant

Michael

Voyage en famille
Séjour de 2 nuits en décembre 2023
Réponse de Kay le 20 déc. 2023
Dear Michael,Thank you for choosing Colony Club for your stay!We look forward to seeing you again soon!SincerelyManagement

8/10 Bien

Graham

Séjour de 3 nuits en décembre 2023
Réponse de Kay le 1 janv. 2024
Dear Graham,Thank you for staying with us.Please come again!Sincerely,Management

8/10 Bien

Mrs Susan

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 9 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Mrs. Susan,Thank you for staying with us!It looks like you had a great stay! Please come again soon!Sincerely,Management

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love the staff, property, food. We've been coming yearly for 2 weeks for 17 years. I think that says everything. :):)
Séjour de 19 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Ann,Thank you! Thank you! for your continuous loyalty to Colony Club! it is greatly appreciated.We look forward to seeing you after our refurbishments!Sincerely,Management

6/10 Satisfaisant

Kathleen

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel is zeer verouderd en dringend aan vernieuwing toe. Niet iedereen aan de receptie was even vriendelijk, niettegenstaande de prijs/nacht toch al hoog is, vraagt het hotel een meerprijs voor alles. Men kan beter wat meer betalen en verblijven in het Coral Reef Club hotel wat er juist naast ligt.
Séjour de 2 nuits en décembre 2023
Réponse de Kay le 20 déc. 2023
Dear Kathleen,Thank you for your feedback. We are disappointed that your stay did not meet your expectation.We sincerely apologize for any inconvenience during your stay.SincerelyManagement

10/10 Excellent

John, London

Séjour de 1 nuit en décembre 2023
Réponse de Kay le 1 janv. 2024
Dear John,Many thanks for staying at the Colony Club.Please come again soon.Sincerely,Management

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Joanne,Thank you for staying with us! It looks like you had a great stay!Please come again soon!SincerelyManagement

8/10 Bien

Martin

Séjour de 7 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Martin,Many thanks for staying with us!Please come again soon!Sincerely,Management

10/10 Excellent

Phoebe

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful stay
Séjour de 9 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Phoebe,Thank you for staying with us!It looks like you had a great stay! Please come again soon!Sincerely,Management

8/10 Bien

Charles

Séjour de 6 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Charles,Thank you for choosing Colony Club for your stay.Please come again soon!SincerelyManagement

6/10 Satisfaisant

Jonathan

Séjour de 9 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Jonathan,Thank you for staying with us!Please come again soon!Sincerely,Management

4/10 Médiocre

John

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great location and good beach. Property is tired and needs knocking down and rebuilding - some parts look like a prison!! Round the Tennis Courts was disgraceful. Access to pool view rooms was similar to Alcatraz!! Most staff friendly but lots didn't want be there!
Séjour de 1 nuit en novembre 2023
Réponse de HB le 24 nov. 2023
Thank you for your comments much appreciated, we will work on improving the guest experience.

6/10 Satisfaisant

Keith

Séjour de 9 nuits en novembre 2023
Réponse de Kay le 20 déc. 2023
Dear Keith,Thank you for staying with us!Please come again soon!SincerelyManagement

6/10 Satisfaisant

Laura

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Improvements on the way
Hotel concept is nice but rooms are very run down room. I read that they will be doing an update for all the property. They promised a welcome cocktail and I never saw it.
Séjour de 1 nuit en novembre 2023
Réponse de HB le 24 nov. 2023
Thank you for your comments, much appreciated.We will be working on improving the guest experience.

2/10 Horrible

Adriane

Séjour de 1 nuit en octobre 2023

8/10 Bien

Wayne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall Nice!
Overall the stay was nice. Would like to see more variety on the menus and evening entrainment. Looking for to the remodel.
Séjour de 20 nuits en août 2023
Réponse de HB le 24 nov. 2023
Thank you for your feedback, much appreciated.

10/10 Excellent

Suja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a great property, staff were so kind and lovely. We stayed with our two little kids and they always were patient and kind to them! I will note however for parents with young kids, the main population here is older an: mostly a British. The older thing was kind of stressful because we didn’t want our kids to be too loud or annoy the other guests but we did the best we could!
Séjour de 3 nuits en octobre 2023
Réponse de Kay le 18 oct. 2023
Dear Suja,Many thanks for staying with us and sharing your feedback on your stay.!We are thrilled that your stay was amazing. Please come again!Kind regardsManagement

10/10 Excellent

Scott

Séjour de 4 nuits en octobre 2023
Réponse de Kay le 18 oct. 2023
Dear Scott,Thanks for staying with us.Please come again soon!Kind regardsManagement

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just a beautiful hotel, in a fabulous location. Love the pools and gardens, surrounding the rooms and dining areas. Thoughtfully landscaped. The beach is beautiful with a raft to swim to. Very comfortable sunloungers. Watersports team, Jamar, Wayne and Dave are helpful, approachable and skilled. Fabulous to be encouraged to try water skiing again. Hotel staff throughout the hotel are friendly. Buffet breakfast was delicious especially the omlettes.
Séjour de 4 nuits en octobre 2023
Réponse de Kay le 18 oct. 2023
Dear Vanessa,Many thanks for your kind words!We are thrilled that you had an amazing stay with us, enjoying our facilities and of course watersports.Please come again soon!Kind regardsManagement