Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en couple
2 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Réponse de Jess le 8 janv. 2023
Good afternoon Yves, Thank you for taking the time to provide your feedback. We are thrilled to hear that we have exceeded your expectations in every area of your stay.We do look forward to seeing you again soon to soak up our perfectly scenic waterfront location and views.With kind regardsJessAssistant Guest Service Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
11 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
really on the pier
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Bua le 12 nov. 2019
Good afternoon Anonymous,
Thank you for taking the time sharing your feedback with us. We are glad to hear that our locale was the highlight of your stay and was such a convenience for you. We thoroughly look forward to welcoming you back for another enjoyable stay in the near future.
Kind regards,
Bua - Night Guest Service Manger
6/10 Satisfaisant
Voyageur vérifié
24 juil. 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
8/10 Bien
Voyageur vérifié
4 mars 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
comme à la maison
Voyageur vérifié
10/10 Excellent
Patrick, paris france
3 févr. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
somerset on the pier
Patrick
10/10 Excellent
john
Voyage en groupe
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
john
Séjour de 1 nuit en mars 2024
Réponse de Jane-Victoria Guest Services Manager le 26 mai 2024
Dear John, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
8/10 Bien
Debra
Voyage en couple
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Debra
Séjour de 3 nuits en mai 2024
Réponse de Jane-Victoria Guest Services Manager le 20 mai 2024
Dear Debra, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
10/10 Excellent
Sue
Voyage en couple
15 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sue
Séjour de 4 nuits en mai 2024
Réponse de Jane-Victoria Guest Services Manager le 16 mai 2024
Dear Sue, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
6/10 Satisfaisant
Mousab
Voyage en couple
6 mai 2024
Les points faibles : Propreté
Mousab
Séjour de 5 nuits en mai 2024
Réponse de Jane-Victoria Guest Services Manager le 6 mai 2024
Dear Mr Mousab,Thank you for staying with us at Somerset on the Pier and for sharing your feedback. We would like to share with you that Somerset is to undergo a full refurbishment and we will be addressing most of the issues you've share in your feedback. We hope to see you after our renovations. Kindest regards,
10/10 Excellent
Paul
Voyage en famille
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de Jane-Victoria Guest Services Manager le 28 avr. 2024
Dear Paul, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
8/10 Bien
Randall
Voyage en couple
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Randall
Séjour de 2 nuits en avril 2024
Réponse de Jane-Victoria Guest Services Manager le 28 avr. 2024
Dear Randall, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
10/10 Excellent
Carmen
Voyage en couple
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Carmen
Séjour de 3 nuits en avril 2024
Réponse de Jane-Victoria Guest Services Manager le 26 avr. 2024
Dear Carmen, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
10/10 Excellent
peter
Voyage en couple
5 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
peter
Séjour de 3 nuits en avril 2024
Réponse de Jane-Victoria Guest Services Manager le 8 avr. 2024
Dear Peter, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
10/10 Excellent
Christopher
Voyage en couple
29 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en mars 2024
Réponse de Elijah, Assistant Guest Services Manager le 29 mars 2024
Dear Christopher, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you. We hope to see you again sometime! Kind regards, Elijah
10/10 Excellent
Alexandra
18 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Alexandra
Séjour de 3 nuits en mars 2024
Réponse de Jane-Victoria Guest Services Manager le 19 mars 2024
Dear Alaxandra, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
8/10 Bien
Elizabeth
8 mars 2024
Elizabeth
Séjour de 2 nuits en mars 2024
Réponse de Jane-Victoria Guest Services Manager le 28 mars 2024
Dear Elizabeth, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards,
10/10 Excellent
Deidre
Voyage en famille
28 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Deidre
Séjour de 3 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 29 févr. 2024
Dear Deidre, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
ANGELA
Voyage en couple
26 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ANGELA
Séjour de 5 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 26 févr. 2024
Dear Angela, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
8/10 Bien
Christos, Kew
Voyage d’affaires
25 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christos
Séjour de 2 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 26 févr. 2024
Dear Christos, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
6/10 Satisfaisant
Chelsy
24 févr. 2024
Chelsy
Séjour de 1 nuit en février 2024
Réponse de Jane-Victoria Guest Services Manager le 26 févr. 2024
Dear Chelsy, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
8/10 Bien
Jeff
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté et confort de la chambre
Jeff
Séjour de 1 nuit en février 2024
Réponse de Jane-Victoria Guest Services Manager le 21 févr. 2024
Dear Jeff, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
8/10 Bien
Simon
20 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en février 2024
Réponse de Jane-Victoria Guest Services Manager le 21 févr. 2024
Dear Simon, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Lorraine
19 févr. 2024
Lorraine
Séjour de 2 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 20 févr. 2024
Dear Lorraine, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Voyageur vérifié
19 févr. 2024
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Jane-Victoria Guest Services Manager le 19 févr. 2024
Dear Anonymous, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
6/10 Satisfaisant
Ralph
19 févr. 2024
Ralph
Séjour de 2 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 20 févr. 2024
Dear Ralph, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Gerald
16 févr. 2024
Les points forts : Propreté et confort de la chambre
Awesome hotel
Gerald
Séjour de 4 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 18 févr. 2024
Dear Gerald, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
8/10 Bien
Adam
Voyage d’affaires
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Adam
Séjour de 2 nuits en février 2024
Réponse de Jane-Victoria Guest Services Manager le 14 févr. 2024
Dear Adam, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Graham
4 févr. 2024
Les points forts : Propreté et confort de la chambre
Fab Accommodation & friendly staff
Graham
Séjour de 1 nuit en février 2024
Réponse de Jane-Victoria Guest Services Manager le 6 févr. 2024
Dear Graham, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Dean
4 févr. 2024
Les points forts : Propreté et confort de la chambre
Dean
Séjour de 2 nuits en janvier 2024
Réponse de Jane-Victoria Guest Services Manager le 6 févr. 2024
Dear Dean, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Daniel
Voyage en couple
3 févr. 2024
Les points forts : Équipements
Daniel
Séjour de 3 nuits en janvier 2024
Réponse de Jane-Victoria Guest Services Manager le 6 févr. 2024
Dear Daniel, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
Isabel
2 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Isabel
Séjour de 2 nuits en janvier 2024
Réponse de Jane-Victoria Guest Services Manager le 6 févr. 2024
Dear Isabel, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
10/10 Excellent
georgia
30 janv. 2024
Les points forts : Propreté et confort de la chambre
georgia
Séjour de 3 nuits en janvier 2024
Réponse de Jane-Victoria Guest Services Manager le 6 févr. 2024
Dear Georgia, Thank you for staying at Somerset on the Pier. It was a real pleasure to have you with us while visiting Hobart. We are delighted to see you have fully enjoyed the waterfront view and the location of our property. We hope to see you soon again in Hobart! Kindest regards, Jane-Victoria Guest Services Manager
8/10 Bien
Richard
19 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Richard
Séjour de 5 nuits en janvier 2024
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Richard, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you stay with us. Wishing you all the best for your future travels and we hope to see you again sometime!
8/10 Bien
Michael
19 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Michael, Thank you for staying with us at Somerset on the Pier. It was a pleasure to have you. All the best for your future travels and we hope to see you again sometime! Kind regards,
4/10 Médiocre
Stefano
Voyage en famille
15 janv. 2024
Les points faibles : Propreté
Great location but disappointing stay
Stefano
Séjour de 8 nuits en janvier 2024
Réponse de Elijah, Assistant Guest Services Manager le 29 janv. 2024
Dear Stefano, Thank you for staying with us at Somerset on the Pier. I apologize that your stay wasn't up to our usual high standard. Our parking is complementary but subject to availability, we have spoken with the city about acquiring more car spaces, however due to our location the number of spaces is limited. I have forwarded your feedback to our general manager and housekeeping team leader to follow up with the team about housekeeping services and cleanliness standard. Thank you for taking the time to provide feedback. We hope you enjoyed your time in Hobart!
10/10 Excellent
Shawn
Voyage en famille
13 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Shawn
Séjour de 4 nuits en janvier 2024
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Shawn, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you. We are incredibly privileged to be in such a beautiful part of Hobart. I will pass on the feedback to our guest services team.
6/10 Satisfaisant
Kim
Voyage en famille
4 janv. 2024
Kim
Séjour de 1 nuit en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Kim, Thank you for staying with us at Somerset on the Pier and taking the time to provide us with feedback. I hope you enjoyed your time in Hobart! Kind regards,
10/10 Excellent
Gordon Van
Voyage en famille
31 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gordon Van
Séjour de 1 nuit en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Gordon, Thank you for staying with us at Somerset on the Pier! I am delighted to see you enjoyed your stay with us. We hope to see you again next time! Kind regards,
10/10 Excellent
Sheryll
Voyage en couple
29 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sheryll
Séjour de 2 nuits en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Sheryll, Thank you for staying with us at Somerset on the Pier! It was our pleasure to have you stay with us. I am delighted to hear you enjoyed the Sydney to Hobart Yacht race! It was very exciting watching the boats come in! We hope to see you again next time.
10/10 Excellent
Fabian
22 déc. 2023
Les points forts : Propreté et confort de la chambre
Fabian
Séjour de 1 nuit en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Fabian, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you stay with us. Wishing you all the best for your future travels. Kind regards,
10/10 Excellent
Mandy
11 déc. 2023
Mandy
Séjour de 3 nuits en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Mandy, Thank you for staying with us at Somerset on the Pier! It was our pleasure to have you with us. I am delighted to see that you enjoyed your stay. We hope to see you again next time! Kind regards,
10/10 Excellent
Catherine
Voyage en famille
7 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Catherine, Thank you for staying with us at Somerset on the Pier! It was a pleasure to have you here with us. We hope to see you again next time.
10/10 Excellent
Raphael
3 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Raphael
Séjour de 2 nuits en décembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Raphael, Thank you for staying with us at Somerset On The Pier! It was our pleasure to have you stay with us. We hope to see you again sometime! Kind regards,
8/10 Bien
Stefan
26 nov. 2023
Stefan
Séjour de 1 nuit en novembre 2023
Réponse de Elijah, Assistant Guest Services Manager le 25 janv. 2024
Dear Stefan, Thank you for staying with us at Somerset on the Pier! We hope you enjoyed your time in Hobart, and we hope to see you again next time! Kind regards,
8/10 Bien
John
Voyage en famille
24 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en novembre 2023
Réponse de Jane-Victoria Guest Services Manager le 5 déc. 2023
Dear John, Thank you for staying with us at Somerset on the Pier. We are delighted to see you have fully enjoyed the waterfront view from the apartment.We hope to see you soon again in Hobart!Kindest regards,
10/10 Excellent
Hendrick
Voyage en couple
16 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hendrick
Séjour de 3 nuits en novembre 2023
Réponse de Jane-Victoria Guest Services Manager le 19 nov. 2023
Dear Hendrick, Thank you for your kind feedback. We are delighted to see you have fully enjoyed the waterfront views from our property.We hope to see you soon again in Hobart.Kindest regards,
6/10 Satisfaisant
robb
14 nov. 2023
robb
Séjour de 2 nuits en novembre 2023
Réponse de Jules le 15 nov. 2023
Dear Robb, thank you for taking the time to give us feedback. We take our guest's reviews seriously and hope that you overall, enjoyed your time in our beautiful city.
10/10 Excellent
Claire
Voyage en couple
9 nov. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Claire
Séjour de 2 nuits en novembre 2023
Réponse de Jules le 15 nov. 2023
Dear Claire, thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your time and hope to see you again in the future!
6/10 Satisfaisant
Zhen Yang
Voyage en famille
8 nov. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Zhen Yang
Séjour de 2 nuits en novembre 2023
Réponse de Jane-Victoria Guest Services Manager le 9 nov. 2023
Dear Danielle, Thank you for your feedback.We are delighted to see you have enjoyed your stay at Somerset on the Pier.Could you let us know which spray you are referring to? As we don't leave any spray for guests. Please also note that the reception team is available 24/7 if you needed any assistance during your stay.We hope to see you soon again.Kind regards,
8/10 Bien
Amanda
Voyage en groupe
29 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en octobre 2023
Réponse de Jane-Victoria Guest Services Manager le 29 oct. 2023
Dear Amanda,Thank you for your kind feedback! We are delighted to see you have fully enjoyed the waterfront view and our location.We hope to see you soon again! Kindest regards,Jane-VictoriaGuests Services Manager