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Avis sur The Village At Palmetto Dunes

3.5 out of 5
The Village At Palmetto Dunes
10 Trent Jones Lane, Hilton Head Island, SC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 24." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 24." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 24." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 24." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 24." "

9,0/10

Propreté

8,6/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Claire

Les points forts : Propreté et personnel et service
The property was clean. It was in a great location and we did enjoy it. It would have been nice if the accommodation was more modern, the furniture was definitely dated and some newer items would go a long way!
Séjour de 7 nuits en août 2023
Réponse de The Hilton Head Accommodations Team le 11 sept. 2023
Greetings, Claire. Thank you for your feedback. We are glad that your overall stay was a good one. The Village does have a great location with proximity to beach, golf, tennis, pickleball, general store and more! We do realize that some items need to be upgraded and we try to continuously improve where we can. Thank you for staying with us and we hope to have the opportunity to host you again in the future!

6/10 Satisfaisant

susan

Voyage en famille
Les points forts : Personnel et service
The strength of The Village is its excellent location to beach access and being located in Palmetto Dunes with Shelter Cove close by.) Units are old with old design. The nicest ones overlook the waterway. Studios are depressing and very close to each other. You are forced to keep curtains pulled to keep some privacy. Not the cleanest. Property is well maintained with gas grills and little children’s play area. Pleasant management.
Séjour de 7 nuits en juin 2023
Réponse de The Hilton Head Accommodations Team le 7 juil. 2023
Greetings, Susan. Thank you for your feedback. We do agree that The Village is an excellent location. We are sorry to hear that you did not like the studios. The Village does have other unit types, studios with lofts, two-bedroom townhomes that may provide the privacy you seek. We hope to have an opportunity to host you again in the future.

6/10 Satisfaisant

Dorina

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Needs update!
Needs update! Outdated furniture sink and tub clogged. Noisy! I won’t stay here again
Séjour de 7 nuits en juillet 2022
Réponse de The Hilton Head Accommodations Team le 27 juil. 2022
Greetings, Dorian. Thank you for your feedback. We are sorry that your stay was not up to our standards. We continually try to do work and improvements to the villas. We will take a look to see regarding the sink and tub clogged as we typically address these items as soon as they are reported. As far as the noise, if you could expand on that, it would help us try to address in the future. If you would like to discuss further, please call us at The Village office. We do appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2022
Réponse de The Hilton Head Accommodations Team le 19 juil. 2022
Thank you for your feedback! It looks like you had an excellent stay at The Village at Palmetto Dunes. We hope to have the opportunity to host you in the future. Thank you again for staying at The Village at Palmetto Dunes!

10/10 Excellent

Jeremy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Property is great, 5 minute walk to the beach, a pool for the kids on the property, and staff was very nice and helpful.
Séjour de 7 nuits en mai 2022
Réponse de The Hilton Head Accommodations Team le 15 juin 2022
Thank you, Jeremy for staying with us at The Village of Palmetto Dunes. It is a great location and value for our guests. We are so glad you had a pleasant stay. We do hope to host you again in the future!

6/10 Satisfaisant

Andrzej

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The furniture was in poor condition.
Séjour de 7 nuits en mars 2022
Réponse de The Hilton Head Accommodations Team le 12 avr. 2022
Hi, Andrzej. Thank you for your feedback and will note it as we continue to make improvements. We hope that you enjoyed the location, its proximity to beach, golf, tennis, and other Village amenities. Thank you for visiting our beautiful island and we hope to have an opportunity to host you in the future.

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté et personnel et service
Loved how close it is to the beach; just a 5 minute walk and the proximity to shopping and excursions. Didn’t like how wore out and dated the unit and furnishings were. Bed was very hard so didn’t get much sleep for a week, couch was wore out. However the unit had everything we needed for our stay.
Séjour de 7 nuits en avril 2022
Réponse de The Hilton Head Accommodations Team le 11 avr. 2022
Thank you for your feedback, Linda. The Village does have a great location and overall we are glad that you had a good stay. We are always trying to improve the units to the best of our ability. Thank you for your feedback and we hope to have the opportunity to host you again in the future.

10/10 Excellent

ROSALIND

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2022
Réponse de The Hilton Head Accommodations Team le 14 mars 2022
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so glad you had a great stay. We look forward to hosting you in the future!

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 thumbs up
Everything was great - beautiful location next to tennis, golf and few minute walk to the beach.
Séjour de 7 nuits en mars 2022
Réponse de The Hilton Head Accommodations Team le 14 mars 2022
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so happy that you had a wonderful stay. The Village does offer a great value and location. We hope we have the opportunity to host you again in the future!

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely location and property
Séjour de 4 nuits en février 2022
Réponse de The Hilton Head Accommodations Team le 20 févr. 2022
Thank you for staying at The Village at Palmetto Dunes by Hilton Head Accommodations. We are so happy you had a pleasant stay. The Village at Palmetto Dunes is a great value with a perfect location. We hope to host you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious, immaculate studio unit!
The studio unit was spacious and extremely clean. It provided us with exactly what we were looking for, a condo exactly the right size for a couple in a fantastic location. this was it!
Séjour de 5 nuits en décembre 2021
Réponse de Hilton Head Accommodations Team le 13 janv. 2022
Thank you for your feedback! We are so happy you had a great stay. The Village at Palmetto Dunes continues to be a great value with a fantastic location. We look forward to hosting you again in the future!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was excellent pricing reasonable for the location and time of year
Séjour de 7 nuits en août 2021
Réponse de The Hilton Head Accommodations Team le 19 août 2021
Thank you for staying at The Village at Palmetto Dunes with Hilton Head Accommodations. We are so glad you had a pleasant stay. Our Village at Palmetto Dunes does offer a great value. People love the location and amenities. We hope we have an opportunity to host you again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay
Séjour de 7 nuits en juillet 2021
Réponse de The Hilton Head Accommodations Team le 27 juil. 2021
Thank you for your feedback! We are so delighted that you loved your stay. We hope you have an opportunity to visit us again.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very conveniently located, only a very short walk to the beach.
Séjour de 7 nuits en juillet 2021
Réponse de The Hilton Head Accommodations Team le 22 juil. 2021
Thank you for staying with Hilton Head Accommodations at our Village at Palmetto Dunes location. It looks like you had a great stay. Thank you for your feedback, The Village does have a great location close to the beach, a great value. We hope we have the opportunity to host you again in the future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2021
Réponse de The Hilton Head Accommodations Team le 22 juil. 2021
Thank you for staying with us at Hilton Head Accommodations at The Village at Palmetto Dunes. We appreciate your feedback and hope to host you again in the future!

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2021
Réponse de Hilton Head Accommodations Team le 13 avr. 2021
Hi, Melissa. Thank you for staying with us. We are so glad that you had a pleasant stay. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location! The property met our expectations and was nicely stocked. We will be back. Easy walk to beach and to the pool
Séjour de 7 nuits en avril 2021
Réponse de Hilton Head Accommodations Team le 13 avr. 2021
Thank you for staying with us. We are glad you had a pleasant stay and the accommodations met your expectations. We look forward to welcoming you back soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean and was not far from the ocean. However, it was advertised that there was a King bed in one room and 4 twin beds in a loft along with a queen sleeper sofa. We found that there was only 2 twin beds in a smaller bedroom. The manager of the property was very apologetic and tried to be as accommodating as possible, but said that the property was advertised incorrectly regarding the number of twin beds. However, if you only had 4 people staying, it would be perfect!
Séjour de 7 nuits en mars 2021
Réponse de Hilton Head Accommodations Team le 13 avr. 2021
Good morning! Thank you for your understanding regarding the mistake that was discovered. We addressed as soon as we could. We hope that you had a pleasant stay with us, otherwise. We hope to get another opportunity to welcome you back again soon!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Judy S, Hilton Head SC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great but a little far for a walk to the beach

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hilton Head Island
Great location and peaceful! Easy walking distance to beach, bike and kayak rentals.

8/10 Bien

JN

Les points forts : Propreté et confort de la chambre
Resort lovely but administrative staff needs help
Resort was great but check in and check out was beyond difficult. We were told check in was 5 pm. When we got there there was no one to greet us. We called the number listed and were told to look at the lock box to get our check in packet. Where was the lock box we asked. At 10 Robert Trent Ave. Where is that we asked. No idea said the woman-I'm only covering. When we went to check out I couldn't find the check out time. Turned out it was 10AM. Called the hotel to ask for an extra hour or two. We were told the hotel didn't cover the property-we'd have to cal Expedia. When I called expedia, they6 said they'd have to ask the hotel. Hotel said no-guests were checking in that day. Seeing that there was almost no one staying there I don't believe that. Talk about a runaround.....

8/10 Bien

Michelle

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Spring Break Vacation
Due to airline problems we checked after normal business hours. We had a hard time finding someone who knew of our reservation. After two hours we finally located our arrival packet. It had the wrong car pass and the keys to our condo did not work. It was extremely frustrating.

4/10 Médiocre

Shouldhaveknownbetter, Greenville, SC, USA

Les points faibles : Propreté, personnel et service, confort de la chambre
Avoid the VILLAGE at Palmetto Dunes
I booked two nights at the Village at Palmetto Dunes, knowing that it was an older property, but I had fond memories of vacations here as a child. To say the least, we were very disappointed. The kitchen had updated appliances and countertops and there were newer tvs, but the units looked otherwise exactly liked I remembered them being in 1985. The same bedspreads, drapes, carpet, furnishings, etc. When we first went into the townhome, lampshades were askew, there was a wrench and paperwork left in one of the bathrooms, etc. The townhome had a "musty" odor so bothersome that we went to CVS and spent $15 on scented candles to cover it. The first morning we woke up to find 3 dead huge cockroaches in the bathroom. There was a giant worm crawling in the bedroom and a couple of bugs on the den furniture. To top it off, the power went out inexplicably in the den, kitchen and one bathroom for the better part of one day. What they call a pool is barely big enough to be a hot tub. An old review I saw called it the "ghetto" of Palmetto Dunes. Unfortunately, I have to agree. I think these are all timeshares which they rent out nightly when they are not in use by timeshare owners. I'd be very upset if I were a timeshare owner and my money went to this. Oh, and for the wi-fi, you must sign in every single time with a password every time you use it and the signal is usually weak.