Thank you for your feedback! We've recently renovated all our linens and older furniture items in our villas. Not sure what is meant by the bathrooms and floors as these are one of our biggest attractions with our thematic mosaic work. Could you be more specific? All the best.

Thanks so much Brian, we are glad you enjoyed your stay and we look forward to having you in the community!

I am sorry you did not enjoy Santa Catalina. Most of us who live here enjoy it because it is a village, not overrun with tourists, very peaceful and tranquil. You are correct in saying there are no luxury places to stay. If you want Club Med this is not the place for you. Our restaurant staff is present from 6:30-2:00 six days a week. I am sorry you felt our property was overrated. The rooms are sometimes humid until the air conditioning has been on for a bit. Our rooms are well cleaned and do not smell. We also have a full time gardener but at this time of year it is hard to keep up with all the leaves falling. Perhaps you have not experienced a tropical country before?

Muchas Gracias!

I'm sorry but my staff was present during your visit. The restaurant is open from 6:30-2:00 every day except Tuesdays. You were here Wednesday and Thursday. I (the owner ) was here both of those days and my employees (4 people!) were all present. My maid says she cleaned your room- you say she did not. Because of this we gave you a discount on your room price. My managers were also present both of the days you were here and at your check in and check out.

Thank you for the review. We are sorry your visit was not as you hoped. In the future we will post on our site that there are less services during rainy season. We assumed that it was known that services are less at that time.

Thank you for staying with us! Hope to see you again.

Thank you for the review- we are glad you enjoyed your stay with us in Santa Catalina! We are sorry for any inconvenience but the rainy season is very slow and our staff does work shorter hours.

Thank you for the review- we are glad you enjoyed your stay with us in Santa Catalina!

Hello- I"m sorry you felt things were old and broken. If you could be more specific as to whether you were staying at LBV or at Boarder's Haven- the hostel we manage- and what specifically was broken? We try very hard to keep things in working order and have recently redone all the rooms at LBV.

Thanks so much for your review!

Thanks so much for your review!

Thank you so much! We're really glad you enjoyed your time here with us. Safe travels.

Lo apreciamos mucho! Nos alegra que hayan disfrutado de su tiempo con nosotros.

We're glad you enjoyed your stay with us! Thank you for taking the time to give us your rating.

We appreciate the feedback. Some of the claims made by this guest however, are either false or unfair. We do in fact carry out housekeeping everyday. If there are specific housekeeping needs that are required for any particular guest, we are happy to accommodate if these are voiced in reception. We don't change sheets daily if guests are staying for a short time. This is a regular energy and water conservation practice in our town. Maybe this is what he is referring to. In regards to check-in, we can understand. It is common for our shift managers to step out of reception for minutes at a time, considering they have other responsibilities to attend to. As is stated, after only 5 minutes, our manager was back, during which time this guest had grown increasingly impatient and behaved in a rude manner. Regarding check-out, this guest never let us know he was planning on leaving before our reception hours. In these cases it is common practice to settle any pending tabs the day prior, and simply leave the key on the door upon departure.

Thank you so much! You are welcome back anytime :)

Thank you for your review. We are interested in knowing how we could have made your stay more pleasant. All the best.

Hola Stephane, We are so happy you enjoyed your stay with us! It sounds like you took full advantage of the beautiful kitchen and our central location. Our managers Elena and Ian are super helpful with coordinating activities as you mention. Our prices for massage reflect the quality of the treatment guests receive with our U.S. or European certified therapists. We offer professionalism in a beautiful natural environment. Thank you so much for your wonderful review.

Hola Jacque, Thanks so much for the positive review. As you say, La Buena Vida offers more comfortable, private villas and also manages the Boarder's Haven Guesthouse next door which is private air-conditioned rooms with shared bathrooms and living space. Both serve different guest's specific needs. We have since seperated the two properties on expedia and are sorry if there was any confusion.

Hola Roberto! Sad to see 3 out of 5 here. If you or other guests give us more details we can see where we can improve in the future. Hope you enjoyed Santa Catalina overall.

Thanks so much for taking the time to review us. Great food and fun yoga classes continue!