Avis sur Torquay Terrace Bed & Breakfast
Torquay Terrace Bed & Breakfast
337 Torquay Terrace, Torquay, QLD
Avis
9,2
Merveilleux
9,6/10
Propreté
9,8/10
Personnel et service
9,4/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Jon le 24 janv. 2024
Thank you Kane for your excellent review on Expedia. It was a pleasure to have you stay and meet you. I am glad you enjoyed our wonderful Hervey Bay and I hope you can stay again.
10/10 Excellent
Linda
Voyage en couple
23 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en septembre 2023
Réponse de Jon le 23 sept. 2023
Thank you Linda for your excellent review. It was a pleasure to have you stay here in Hervey Bay and I hope you will consider staying here again.
10/10 Excellent
Kevin
Voyage en couple
27 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 2 nuits en août 2023
Réponse de Jon le 27 août 2023
Thank you Kevin for your review and I am glad you enjoyed your stay here. The outside wooden stairs are solid and safe and all four of our rooms are accessed by these stairs to the first floor. There are photos on our website of our property. Stairs could be a problem for people with mobility issues.
10/10 Excellent
Christine Elizabeth
Voyage en couple
22 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christine Elizabeth
Séjour de 5 nuits en août 2023
Réponse de Jon le 22 août 2023
Thank you Christine for your terrific review. I enjoyed having you both to stay and hope to see you again. I am glad you enjoyed Hervey Bay and our whales!
10/10 Excellent
David
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en août 2023
Réponse de Jon le 14 août 2023
Thank you David for your great review. It was a pleasure to have you both stay here. Thank you for supporting your local business in Hervey Bay.
8/10 Bien
Brian
11 févr. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en février 2023
Réponse de Jon le 25 mars 2023
Hi Brian, Thank you for your rating of our B&B on Expedia. I hope to see you next time.Regards Owner
8/10 Bien
Tonka
Voyage en couple
26 janv. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tonka
Séjour de 1 nuit en janvier 2023
Réponse de Jon le 25 mars 2023
Hi Tonka, Thank you for your review. I take note regarding the coffee pod and there is an honesty basket in case you bought items you might purchase. The coffee pods are now 50c a pod to cover the premium cost of this coffee. Your coffee and tea in your bedrooms is free and included in the rate. Our checkin /checkout times are shown on our website. Thank you for staying at my B&B Regards Owner
8/10 Bien
Anne
Voyage en couple
30 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
10/10 Excellent
Stephen
Voyage en couple
17 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 7 nuits en septembre 2022
Réponse de Jon le 11 oct. 2022
Thank you Stephen for your review. I was a pleasure having you to stay and I hope you can stay again.
10/10 Excellent
Mel
28 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mel
Séjour de 2 nuits en août 2022
10/10 Excellent
Robert
Voyage d’affaires
29 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2022
Réponse de Jon le 2 juil. 2022
Hi Robert,
Thank you for your review. It was a pleasure to have you stay and I hope you can come back and enjoy Hervey Bay again.
10/10 Excellent
Mark
Voyage en groupe
3 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, would recommend!
Mark
Séjour de 3 nuits en avril 2022
10/10 Excellent
Kate
Voyage en couple
17 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kate
Séjour de 1 nuit en avril 2022
Réponse de Jon le 20 avr. 2022
Hi Kate,
Thank you for your nice review and it was a pleasure to have you stay here at Torquay Terrace Bed & Breakfast. I hope you can come and stay again.
10/10 Excellent
Karen
6 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Bed & Breakfast.
Karen
Séjour de 1 nuit en avril 2022
Réponse de Jon le 8 avr. 2022
Thank you for your kind review. I enjoyed having you to stay and hope to see you again soon!
10/10 Excellent
Mindy
Voyage avec des animaux de compagnie, Voyage en couple
28 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mindy
Séjour de 1 nuit en mars 2022
Réponse de Jon le 8 avr. 2022
Thanks you for your review and I am glad your dog enjoyed his stay too! It was a pleasure to have you experience how amazing it is to live in Hervey Bay.
10/10 Excellent
Leane
Voyage avec des animaux de compagnie, Voyage en couple
28 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leane
Séjour de 4 nuits en décembre 2021
Réponse de Jon le 5 janv. 2022
Hi Leane
Thank you for your great review and I enjoyed getting to know you and your fur friend. I appreciate your kind words! Hope to see you again soon!
10/10 Excellent
Kerrie
Voyage en couple
5 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kerrie
Séjour de 1 nuit en décembre 2021
Réponse de Jon le 7 déc. 2021
Thanks Kerrie for your great review! I hope Frankie and I will see you again before too long.
10/10 Excellent
STEVEN
21 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STEVEN
Séjour de 1 nuit en novembre 2021
Réponse de Jon le 7 déc. 2021
Hi Steven, It was a pleasure to have you stay and I hope we see you again next time you are in our fabulous Hervey Bay.
10/10 Excellent
KAORUKO
4 nov. 2021
KAORUKO
Séjour de 2 nuits en octobre 2021
Réponse de Jon le 12 nov. 2021
Thank you for your review on Torquay Terrace Bed & Breakfast. It was a pleasure to have you stay and I hope to see you come to Hervey Bay again soon.
10/10 Excellent
Voyageur vérifié
Voyage avec des animaux de compagnie, Voyage en couple
19 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Jon le 23 juin 2021
Thank you Kelly for your very positive review and it was a pleasure to be able to upgrade you and your dog. It is my intention to provide the very best accommodation to everyone. I hope to see you both return again and experience the best that Hervey Bay can offer.
10/10 Excellent
Voyageur vérifié
Voyage en couple
5 avr. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2021
Réponse de Jon le 7 avr. 2021
Thank you for your wonderful review and I hope to see you again in fabulous Hervey Bay.
8/10 Bien
Voyageur vérifié
24 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2021
Réponse de Jon le 26 janv. 2021
Thank you for your positive review. I am glad we were able to accommodate you at the last minute! I look forward to seeing you again next time you come to Hervey Bay.
8/10 Bien
Voyageur vérifié
Voyage en couple
10 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2021
Réponse de Jon le 12 janv. 2021
Thank you for your review. The room you slept in is our smallest room, and very compact. Our other three rooms are all larger and our best suite even has a spa bath and outside balcony. Hopefully next time you will have a large room!
8/10 Bien
Lynne, Bundaberg
Voyage en couple
5 oct. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynne
Séjour de 2 nuits en octobre 2020
Réponse de Jon le 6 oct. 2020
Thank you Lynne for your kind review. We hope you will book a larger room next time and that this will enhance your enjoyment further! It was a pleasure meeting you.
10/10 Excellent
Voyageur vérifié
19 sept. 2020
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
Réponse de Jon le 22 sept. 2020
Thank you for your review. It is always a pleasure to have happy customers. You are welcome back anytime.
6/10 Satisfaisant
Ronald
16 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
small room
Ronald
Séjour de 1 nuit en août 2020
Réponse de Jonathan le 20 août 2020
Thank you for your review. I am sorry that the room was very compact as described on the website but it is priced accordingly. Our website does mention that stairs are involved and that it is not suitable for people who cannot walk up a flight of external stairs. I am not sure which site you looked at but I would appreciate if you could let me know and I will make amendments as required. You are correct that Torquay Terrace Bed & Breakfast is not suitable for people with a mobility problem.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
7 nov. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Cheryl le 7 nov. 2019
Thank you so much or your review. I can assure you it is much appreciated. Reviews give people looking at properties an unbiased view and I am so pleased you found our B & B to your liking. Regards and safe travels. Cheryl
10/10 Excellent
CT, San Francisco, CA
Voyage en couple
28 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CT
Séjour de 1 nuit en octobre 2019
Réponse de Chery le 29 oct. 2019
Thank you so very much for your review. We are so pleased that you were happy with not only your stay but the services we were able to offer you. We would welcome you, your family and friends to Torquay Terrace. Regards Cheryl Owner Torquay Terrace
10/10 Excellent
Voyageur vérifié
27 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de Cheryl le 28 déc. 2018
I am pleased you were happy with your stay and hope you have a wonderful 2019 and beyond. Regards Cheryl
8/10 Bien
Voyageur vérifié
27 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Cheryl le 1 janv. 2019
Thank you for pointing out that this is our smallest room and if I notice that it has been booked by an international traveller and I have a larger room available I will always contact them and advise that it really is more suitable to people with a small amount of luggage and suggest they move to a larger room. Many international guest still choose to stay in Scarborough as they are usually only sleeping there and out and about at Fraser, Lady Elliot, Whale Watching etc. but thank you for taking the time to make the comment. Have a happy 2019 and beyond. Regards Cheryl
4/10 Médiocre
Voyageur vérifié
23 nov. 2018
Voyageur vérifié
Séjour de 1 nuit en novembre 2018
Réponse de Cheryl le 30 nov. 2018
I am so sorry you could not make your name known. I have NEVER has a guest feel unwelcome and in fact if you were to take the time to read my reviews on not only Expedia but other booking channels you will note our customer service is 10/10. I adore my guests and have never had a bad incident. The only person I can think you maybe is the couple who arrived at 12.30pm without advising me and I was unprepared for you and lying in my swimming pool and quite upset that I was dripping water and not appropriately attired to meet you after throwing a dress on over my swimmers. If this made you feel unwelcome I apologise but maybe in the future when check in is 4-6 you might take the courtesy of advise the property owner of your required check in. You room fortunately was ready for you and I checked you in immediately. Also I cannot for the life of me think what a poor selection of breakfast is and again I have been complimented on our breakfast. Eggs, muesli, cereal, fruit, yoghurt, white and wholemeal bread, fruit juice and fresh milk. All quality products. I cannot apologise for this and hope the remainder of your stay in Australia was more pleasant than you obviously found your stay at my property and I am sad about your comments as they are so out of character to what we provide. Regards Cheryl
8/10 Bien
Merril, Brisbane
27 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merril
Séjour de 2 nuits en septembre 2018
Réponse de Cheryl le 13 déc. 2018
I cannot disagree with you. BUT we do note on all sites that all rooms are only accessibly by stairs. We also do state we are not "disability friendly" and I did really feel for you when you were negotiating the stairs albeit you would not be classified as disabled but you certainly had a difficulty negotiating those stairs. Regards and keep well Cheryl
10/10 Excellent
Jaime
4 sept. 2018
Great stay!
Jaime
Séjour de 1 nuit en septembre 2018
Réponse de Cheryl le 27 sept. 2018
Thank you for your review. We really appreciate guests giving unbiased opinions so other people considering properties can make an informed decision.
Regards and safe travels Cheryl
8/10 Bien
Gregoritsch
3 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gregoritsch
Séjour de 1 nuit en juillet 2018
Réponse de Cheryl le 27 sept. 2018
Thank you for your review it is much appreciated. People can make informed decisions when reading reviews. Regards and safe travels Cheryl
8/10 Bien
Alan, Brisbane
6 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alan
Séjour de 1 nuit en juin 2018
Réponse de Cheryl Miller le 11 juil. 2018
Thank you Alan, yes your room was fine for overnight but we do have much larger rooms with large bathrooms, baths and spa baths. All of these show clearly on our site, but this is good advice for people travelling for longer than an overnight and particularly those travelling from overseas with a lot of baggage. It was a pleasure having you stay and hope your trip was a success.
10/10 Excellent
Voyageur vérifié
8 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2017
Réponse de Cheryl le 12 janv. 2018
Thank you for your response. I was pleased to do your transfers. I am sorry you are anonymous as I like to thank my guests personally.
8/10 Bien
Lardypants, brisbane
6 janv. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice n tidy
Lardypants
Séjour de 1 nuit en décembre 2017
Réponse de Cheryl le 12 janv. 2018
I think you must have the wrong property, we are pet friendly and I have NEVER rejected pets. I am not concerned at which company you use for your bookings but I welcome pets, and I do recall I did have guests here with a pet on 6th January.
10/10 Excellent
Sebastian
2 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Sebastian
Séjour de 1 nuit en décembre 2017
Réponse de Chery le 9 janv. 2018
Thank you Sebastian, I hope you enjoyed the remainder of your stay in Australia. I believe we are in an excellent position for you to visit Fraser and Lady Elliot Islands and we can make all bookings for our guests to save the stress and make sure your holiday is very memorable.
10/10 Excellent
Voyageur vérifié
4 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheryl is the best host ever!
Voyageur vérifié
Séjour de 2 nuits en novembre 2017
Réponse de Cheryl le 9 déc. 2017
It is unfortunate your post is anonymous but my response is the same. Thank you for your positive review and I am pleased I could help with anything you required. I get a lot of pleasure making reservations and seeing guests so happy when they return from tours. It is so easy for me to do this for my guests and it does not cost the guest any extra. Regards Cheryl
10/10 Excellent
Peter
8 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peter
Séjour de 1 nuit en octobre 2017
Thank you so much for your star rating Peter and I hope I can live up to this rating in the future. Regards and thank you. Cheryl
8/10 Bien
Voyageur vérifié
16 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gracious hostess.
Voyageur vérifié
Séjour de 1 nuit en juillet 2017
Thank you for your comments as they are important to other guests making decisions about their accommodation.. As you are anonymous I can only believe you were in the Scarborough room which is the smallest of all rooms and I agree with you it can be a bit cramped with two suitcases and personal luggage. I do recommend that this room is for either single travellers or those without a lot of luggage. We provide options for all rooms so guests can choose the room most suited to their requirements and price range. I would welcome you, your family, friends and colleagues to Torquay Terrace. Regards Cheryl
10/10 Excellent
Debbie, Wonbah Qld
15 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely B&B
Debbie
Séjour de 2 nuits en juin 2017
Réponse de Cheryl le 22 juil. 2017
Thank you Debbie, it was a pleasure to have you and I am so pleased your 2 nights were as you wished. I hope you can return in the future and spend some more time and maybe have some time for whale watching which is to the end of October and a wonderful experience and I would be pleased to look after you and make your bookings etc.. Regards Cheryl