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Avis sur Baymont by Wyndham Helen

2.5 out of 5
Baymont by Wyndham Helen
8220 South Main Street, Helen, GA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 224 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 244 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 199 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 173 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 160 avis sur 1000." "

6,4/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

4/10 Médiocre

amanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HC le 11 mai 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Médiocre

Harry, Fulton

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in confusing while trying to "train" staff, sent to wrong side of building. Room across from outdoor bar, loud. Room with stained tub, and toilet seat. Cracked and pealing bathroom and bedroom ceiling. Ants, only seen in bathroom, but likely on dark room carpet as well. Tv remote did not work, could only get cnn news, could not change channel. Breakfast is a joke, watered down coffee, stale cereal, that was not labeled in container correctly, prepackaged bake goods. Thought wiith the name wynndym on it, it might be better. Very disappointing, Spend your money at a better place.
Séjour de 1 nuit en avril 2024
Réponse de HC le 30 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend the mountain view, the balcony was great to hangout on and chat with the people walking by
Séjour de 2 nuits en avril 2024
Réponse de HC le 30 avr. 2024
Thank you for your feedback. We look forward to seeing you in the future.

6/10 Satisfaisant

Charles B

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property is somewhere I would stay, if nothing else was available. You could see in the bathroom in certain areas, they had painted over black mold. The carpets were filthy. There were four in our party, only 2 bath towels and hand towels were in the room. Had to walk up and ask for more towels and pillows. Only one pillow per person, and they were flat. Will not stay there again. It was very noisy outside with people walking around shouting at one another.
Séjour de 2 nuits en avril 2024
Réponse de HC le 19 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Médiocre

Michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This property had some obvious age. The room showed many signs of damage (marks on ceiling, hole in ceiling in bathroom stuffed with tp, animal hair of some sort on the chair, white stain on ottoman, room door didn’t shut well an appeared it had been bashed in). The comforters were clean and white. The linens appeared mostly clean. The room could have used a good dusting. However the bed seemed like it slanted down towards the head of the bed making a good night sleep not so easy. Not necessarily a good value for the money, but mid-level for Helen (and by far not the worst place we have stayed in Helen).
Séjour de 1 nuit en avril 2024
Réponse de HC le 11 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

Mona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very peaceful atmosphere
Séjour de 1 nuit en avril 2024
Réponse de HC le 11 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

6/10 Satisfaisant

MONICA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleanliness could have been improved. especially bathrooms
Séjour de 3 nuits en avril 2024
Réponse de HC le 11 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

Symone

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay. Staff was amazing
Séjour de 3 nuits en avril 2024
Réponse de HC le 11 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The location was ideal and the room was clean. Unfortunately we were ravaged by bed bugs in our room. I have over 20 bites along my arms, neck, face, and legs. Also a few bites on my torso.
Séjour de 2 nuits en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

Joany, knightdale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and rooms
Séjour de 3 nuits en janvier 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Horrible

Felicia

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This place was filthy, the bathroom wasn’t clean, things are broken down in the room and management is not keeping up with the damages.
Séjour de 1 nuit en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

2/10 Horrible

Kasey

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was disgusting, had not been cleaned properly, we had to wipe down the toilet before it could be used
Séjour de 2 nuits en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The place was very quiet and I really like it
Séjour de 2 nuits en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

10/10 Excellent

MICHAEL

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and staff professional and friendly.
Séjour de 1 nuit en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

4/10 Médiocre

Karen

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room had stains on the bed sheets, bathroom and tub had large amounts of grime? In amd around the corners. The phone had what I am hoping was chocolate all over it.
Séjour de 4 nuits en mars 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Médiocre

Frances

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rooms need improvement
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

10/10 Excellent

Hunter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Horrible

Jeffrey

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuff didn't work no microwave frig and the shower was broken . I still haven't got the deposit back either.smh
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

8/10 Bien

Alfred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

4/10 Médiocre

Steven

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The phone jack in our room was broken, and the shower head was not sealed properly and sprayed water when we were showering. Additionally, the water pressure in the sink was terrible.
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

6/10 Satisfaisant

ANGELA, Ringgold

Séjour de 1 nuit en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very accommodating
The hotel workers were exceptionally kind. My wife is very particular and they went above and beyond to tend to her needs. Never seen anyone as helpful as Demin Vyas! We will be back everytime we travel to this town
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Horrible

Christine

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff were very friendly and overall everything was great. The room itself was a little dusty and grungy in places but that seems to be at every motel or hotel these days.
Séjour de 2 nuits en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

2/10 Horrible

Ariane

Séjour de 1 nuit en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

6/10 Satisfaisant

Carol

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
They need to flip that place! not clean ceiling wall… the deadbolt is not working properly.. but glad I stayed only ONE night….
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Ok stay
Had to ask for towels and not a single trash can in the room room was clean desk staff was friendly overall ok stay
Séjour de 1 nuit en février 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Médiocre

Angela

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback,. We hope to see you back in the future.

6/10 Satisfaisant

James

Séjour de 1 nuit en janvier 2024
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

6/10 Satisfaisant

Amanda

Voyage en couple
Les points forts : Personnel et service
Pictures made it seem a lot nicer then it actually was.
Réponse de HC le 24 janv. 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

10/10 Excellent

Sally

Séjour de 2 nuits en janvier 2024
Réponse de HC le 15 janv. 2024
Thank you for your feedback. We hope to see you back in the future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de HC le 15 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Médiocre

Pamela

Séjour de 1 nuit en janvier 2024
Réponse de HC le 15 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

6/10 Satisfaisant

Idalis

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I liked the location but the building needs attention. The room definitely needs urgent remodeling.
Réponse de HC le 6 avr. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

8/10 Bien

Tonya

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de HC le 9 janv. 2024
Thank you for your feedback. We hope to see you back in the future.

8/10 Bien

Luis

Séjour de 2 nuits en décembre 2023
Réponse de HC le 9 janv. 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Horrible

Garry

Séjour de 2 nuits en janvier 2024
Réponse de HC le 9 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Horrible

Sheila

We will never stay there again ! Trash was piled up all along the building … drinks or possible vomit discolored the building ! We had to hold our breath to get to the room . Had my 85 year old father in law that is on a Walker , I asked where the elevator is and the staff said there isn’t one what ? They couldn’t accommodate us on a ground floor . Terrible experience
Séjour de 2 nuits en décembre 2023
Réponse de HC le 9 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bueno
Séjour de 1 nuit en janvier 2024
Réponse de HC le 9 janv. 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Horrible

Mandy

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Even tho this room was in a good location, walking distance to downtown, The room was outdated and dirty. Chipped paint and plaster on walls and ceiling. Tub was dirty and the drain backed up when in use. In the morning I stripped the sheets and the mattress protector was stained and so disgusting. I instantly went down to the office to complain and request my money back!
Séjour de 1 nuit en janvier 2024
Réponse de HC le 9 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

4/10 Médiocre

Norma, Miramar

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got there at 3:55 and we weren't allow to check in. This property doesn't let you check in before 4 pm. You will need to wait. The staff is the most unfriendly staff I have met in all my stays ever. They don't service your room until you leave, they don't clean your room correctly. I found a dirty towel behind tge door, socks in the closet and when i expressed my concern the staff was very unconcerned. Will never stay in this chain again. Breakfast is cold and very pathetic.
Séjour de 2 nuits en décembre 2023
Réponse de HC le 6 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Horrible

Jerry

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I paid over $600 for 2 nights per reservation. I did not get to see the room before the money was taken out of my account . The sheets on both beds were stained and full of someone's hair. Curtains stained from something. Mold in the bathroom. Bathroom mirror not cleaned . Toilet did not flush good. Handle to the deck wouldn't lock correctly. When you pay the money i paid you expect things to be alot better. Will mot stay there again
Séjour de 2 nuits en décembre 2023
Réponse de HC le 6 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Horrible

Reed

Séjour de 1 nuit en décembre 2023
Réponse de HC le 3 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

2/10 Horrible

America

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nasty place. Carpet was dirty, bathrooms dirty, horrible smell, never come back again. Really bad experience, so disappointed.
Séjour de 1 nuit en décembre 2023
Réponse de HC le 31 déc. 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

2/10 Horrible

Ariel, Hialeah

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Horrible conditions. Very unkept. Dirty pillows, dirty towels, bath skirt full of mold. The property appearance is bad. There is bottles of beer and sodas all over the premises. The trash bins outside full to the top with bags on the floor for days. Definitely DO NOT reccomend.
Séjour de 2 nuits en décembre 2023
Réponse de HC le 31 déc. 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

2/10 Horrible

Ricardo, Weston

Séjour de 3 nuits en décembre 2023
Réponse de HC le 31 déc. 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

8/10 Bien

Monica

Séjour de 1 nuit en décembre 2023
Réponse de HC le 21 janv. 2024
Thank you for your feedback,. We hope to see you back in the future.

4/10 Médiocre

William

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is in need of renovation. The rate was too much for the condition of the room.
Séjour de 1 nuit en décembre 2023
Réponse de HC le 31 déc. 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

2/10 Horrible

Yusnier

Séjour de 1 nuit en décembre 2023
Réponse de HC le 15 janv. 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.