Avis sur Quality Inn near MCAS Cherry Point
Quality Inn near MCAS Cherry Point
1013 E Main St, Havelock, NC
Avis
7,0
Bien
7,2/10
Propreté
8,0/10
Personnel et service
6,4/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
7 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2017
Dear Isabelle,
Thank you for taking the time to leave us feedback. I am happy to hear you liked the location and value. I appreciate your positive review and I hope you get the chance to visit us again.
Heather Whichard, General Manager
4/10 Médiocre
Anthony
25 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Anthony
Séjour de 1 nuit en mai 2024
Réponse de GM le 25 mai 2024
Dear Anthony,I apologize for your experience with our Front desk agent. I will surely look into the concern and correct. Thanks for taking your time to review our hotel. We appreciate your feedback. Regards
10/10 Excellent
Jane
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Jane,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
8/10 Bien
James
Voyage en couple
14 mai 2024
Les points forts : Propreté et personnel et service
James
Séjour de 3 nuits en mai 2024
Réponse de GM le 24 mai 2024
Dear James,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff pleasant and the rooms clean.We appreciate your suggestion regarding the chair and coffee machine. Guest comfort is very important to us, and we will certainly consider your feedback as we strive to improve our accommodations.We hope to welcome you back for another stay in the future. If there is anything we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing our hotel!
8/10 Bien
Andrea
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Andrea,We sincerely appreciate your recent stay at our hotel and for taking the time to share your feedback with us. However, we understand that the breakfast experience did not meet your expectations, and we apologize for any inconvenience this may have caused. Providing a satisfying breakfast is important to us, and your feedback helps us identify areas for improvement.We understand that warm and substantial breakfast options are essential for a complete morning meal, and we regret that we fell short in this regard during your stay. We are constantly reviewing and updating our breakfast offerings, and your comments will be invaluable as we consider enhancements to provide a more diverse and satisfying breakfast experience.Your satisfaction is our top priority, and we genuinely appreciate your feedback as it assists us in delivering better services to our guests. If your travels bring you back to our area, we hope you'll consider staying with us again so we can provide you with an improved and more enjoyable stay.Once again thanks !
6/10 Satisfaisant
Alan, Greenville
12 mai 2024
Les points forts : Propreté
Alan
Séjour de 2 nuits en mai 2024
Réponse de GM le 24 mai 2024
Dear Alan,Please accept my sincere apology and thank you for your time and valuable feedback. I as well as other staff members were unaware of any issues you experienced during your stay. I do wish you would have contacted the Front Desk so we would have had the opportunity to resolve the issue by moving your room.
6/10 Satisfaisant
David
Voyage en famille avec de jeunes enfants, Voyage en famille
11 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Hi David,Thank you for sharing your comments with us! It is upsetting that the housekeeping and overall condition of the accommodations failed to exceed your expectations, so these issues will be addressed moving forward.Hotel Management
6/10 Satisfaisant
Eric
Voyage d’affaires
2 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 3 nuits en avril 2024
Réponse de GM le 24 mai 2024
Dear Eric,We take reports of insects in the room very seriously, as cleanliness is one of our top priorities. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify any pest issues immediately. We apologize for any inconvenience this may have caused you.Thank you for bringing these matters to our attention. Your feedback is valuable to us, as it allows us to continually improve our services and ensure that every guest has a comfortable and enjoyable stay.
6/10 Satisfaisant
amanda
22 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
amanda
Séjour de 1 nuit en avril 2024
Réponse de HM le 24 avr. 2024
Hi Amanda,We apologize for any inconvenience. It is through insights we can better serve our guests. Guest satisfaction is top priority at our hotel therefore we greatly appreciate that you have taken the time to share your rating of our hotel. I have discussed this with my manager and will be working very closely with them to make sure things like this do not happen again in the future. The pool is opens from Memorial Day till October end.Sorry for the inconvenience.
4/10 Médiocre
Josiah
12 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Josiah
Séjour de 3 nuits en avril 2024
Réponse de HM le 24 avr. 2024
Hi Josiah,Please accept my sincere apology and thank you for your time and valuable feedback.
2/10 Horrible
jamie
10 mars 2024
Les points faibles : Personnel et service
jamie
Séjour de 1 nuit en mars 2024
Réponse de HM le 24 avr. 2024
Hi Jamie,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.
6/10 Satisfaisant
Marc
5 mars 2024
Marc
Séjour de 1 nuit en mars 2024
Réponse de HM le 24 avr. 2024
Hi Marc,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.
8/10 Bien
John
29 janv. 2024
John
Séjour de 1 nuit en janvier 2024
Réponse de HM le 24 avr. 2024
Hi John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
10/10 Excellent
Susan
28 janv. 2024
Susan
Séjour de 2 nuits en janvier 2024
Réponse de HM le 24 avr. 2024
Hi Susan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
10/10 Excellent
Abby
21 janv. 2024
Abby
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Izzy
15 janv. 2024
Izzy
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Bre
11 janv. 2024
Bre
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Vanessa
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vanessa
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Vanessa
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vanessa
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Christopher
29 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christopher
Séjour de 2 nuits en décembre 2023
8/10 Bien
Voyageur vérifié
Voyage d’affaires
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Decent, clean basic hotel
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Mirca
Voyage en famille avec de jeunes enfants
28 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mirca
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Teddy
8 déc. 2023
Teddy
Séjour de 3 nuits en décembre 2023
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
21 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mediocre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de HM le 24 nov. 2023
Dear Guest,Allow me to apologize on behalf of our hotel for unpleasant experiences regarding your recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
10/10 Excellent
Kristi
Voyage en famille, Voyage d’affaires
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristi
Séjour de 1 nuit en novembre 2023
Réponse de GM le 21 nov. 2023
Hello Kristi,Hope your son is feeling better after the surgery.We were delighted to learn that you found all of your expectations to be exceeded while you were here. Our team members and other users of this web site will certainly love reading that you felt comfortable, welcomed during your stay. Thank you for such a wonderful review.
6/10 Satisfaisant
Christina
13 nov. 2023
Christina
Séjour de 2 nuits en novembre 2023
10/10 Excellent
David
25 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
David
Séjour de 2 nuits en octobre 2023
Réponse de GM le 26 oct. 2023
Dear David,Thank you for choosing to stay at the Quality Inn in Havelock, NC, and for sharing your positive feedback with us. We appreciate your review and hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Jeremy
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Jeremy,Thank you for taking time to share your experience regarding your recent visit at hotel. We are so very happy that you enjoyed your stay. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future.
10/10 Excellent
aaron
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
aaron
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Aaron,Thank you for choosing to be our guest at Quality Inn, Havelock NC. We appreciate your 5-star rating .
10/10 Excellent
Jon
14 oct. 2023
Jon
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Jon,Thank you so much for your business.Feedback from our guests is very important and we sincerely appreciate your rating.Hope to see you soon in future .
6/10 Satisfaisant
Ozzie
Voyage en famille
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ozzie
Séjour de 1 nuit en octobre 2023
Réponse de GM le 21 nov. 2023
Dear Ozzie,Thank you for taking the time to leave a review of your recent stay at our hotel.
10/10 Excellent
Tonya
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tonya
Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 oct. 2023
Dear Tonya,Thank you for taking the time to share your wonderful 5-star review of Quality Inn at Havelock NC. We are thrilled to hear that our staff provided friendly and helpful service during your visit.Thank you so much for your business and we look forward to seeing you in the future.
10/10 Excellent
Thomas, Raleigh
9 sept. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en septembre 2023
Réponse de GM le 11 sept. 2023
Dear Thomas,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hotel Management
2/10 Horrible
Amanda
4 sept. 2023
Amanda
Séjour de 1 nuit en août 2023
Réponse de GM le 21 nov. 2023
Dear Amanda,Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry you could not enjoy your stay.
2/10 Horrible
Jacqueline
4 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 3 nuits en août 2023
8/10 Bien
katherine
Voyage en groupe
1 sept. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
katherine
Séjour de 1 nuit en août 2023
Réponse de GM le 11 sept. 2023
Dear Katherine,Thank you for taking the time to share your feedback regarding your recent vacation stay with us. We appreciate your comments as they help us improve our services and guest experiences.We apologize for inconvenience of the musty smell you experienced in your first room. Your comfort and well-being are of utmost importance to us, and we take issues like this very seriously. Please be assured that we have addressed this matter with our housekeeping team to ensure that such incidents are not repeated.Thank you for choosing our hotel for your vacation, and we look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
1 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed not a good representation of brand
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de GM le 11 sept. 2023
Dear Valued Guest,We would like to express our sincere apologies for the poor experience you had during your recent stay at our hotel. Your feedback is essential to us, and we regret that we did not meet your expectations in terms of cleanliness. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify issues immediately. We apologize for any inconvenience this may have caused you.Sincerely,Hotel Management
6/10 Satisfaisant
Lisa
Voyage en famille
26 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en août 2023
Réponse de GM le 11 sept. 2023
Dear Lisa,I am extremely sorry for the experience you had! I will get to the bottom of this and talk to the maintenance and housekeeping departments so this does not happen again! This is not the experience we want our guests to have and it is completely unacceptable!Once again I'm extremely sorry.
10/10 Excellent
Akosua
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Akosua
Séjour de 2 nuits en août 2023
Réponse de HM le 22 août 2023
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Best Regards,
2/10 Horrible
Shelia
17 août 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Shelia
Séjour de 1 nuit en août 2023
Réponse de GM le 17 août 2023
Dear Shelia,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I have discussed this with my maintenance department about the hot water in the shower and will be working very closely with them to make sure things like this do not happen again in the future.Our housekeeping team starts at 10 am on weekdays and 10:30 am on weekends so I'm surprised who was there at 9 am.Thanks for bringing this to my attention, i will investigate on it.Once again sorry for the inconveniences encountered during your stay.Sincerely,GM
2/10 Horrible
john
Voyage en famille
25 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
john
Séjour de 1 nuit en juillet 2023
Réponse de GM le 27 juil. 2023
Dear John,Please accept our sincerest apology for the inconvenience that you experienced during your recent stay with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience.
8/10 Bien
Nina
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nina
Séjour de 3 nuits en juillet 2023
Réponse de GM le 27 juil. 2023
Dear Nina,We will try our best to do everything possible to create an enjoyable experience for each of our guests. A recognition from a traveler like you brought a sunny smile on the faces of my team. I really appreciate your kind comments about the hotel and my staff.Best Regards.
4/10 Médiocre
Michael
Voyage en couple
5 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en juillet 2023
Réponse de GM le 27 juil. 2023
Dear Michael,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I will defiantly speak to our housekeeping and maintenance staff to make sure it won't happen again.Best Regards
10/10 Excellent
Terrill
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrill
Séjour de 1 nuit en mai 2023
Réponse de GM le 1 juin 2023
Dear Terrill,Thank you for taking time to share your experience regarding your recent visit at Hotel.
6/10 Satisfaisant
Danielle
25 mai 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en mai 2023
10/10 Excellent
Daniel J
21 mai 2023
Daniel J
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Gary
14 mai 2023
Gary
Séjour de 5 nuits en mai 2023
10/10 Excellent
Jeffrey
2 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 3 nuits en avril 2023
10/10 Excellent
Bruce
25 avr. 2023
Bruce
Séjour de 3 nuits en avril 2023
4/10 Médiocre
Wayne
17 avr. 2023
Les points forts : Équipements
Les points faibles : Personnel et service
Wayne
Séjour de 9 nuits en avril 2023