Hall

Avis sur Quality Inn near MCAS Cherry Point

2.5 out of 5
Quality Inn near MCAS Cherry Point
1013 E Main St, Havelock, NC

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 127 avis sur 479." "
Note des voyageurs de 8 (Bien), d’après 133 avis sur 479." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 479." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 479." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 479." "

7,2/10

Propreté

8,0/10

Personnel et service

6,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bien !
Très bel emplacement, pratique pour nous qui avons pris le traversier le lendemain matin. Déjeuner super, beau petit lobby. Bon rapport qualité prix.
Séjour de 1 nuit en juin 2017
Dear Isabelle, Thank you for taking the time to leave us feedback. I am happy to hear you liked the location and value. I appreciate your positive review and I hope you get the chance to visit us again. Heather Whichard, General Manager

4/10 Médiocre

Anthony

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front desk starts long conversation with customers and everyone else is waiting really long to get checked in/ out
Séjour de 1 nuit en mai 2024
Réponse de GM le 25 mai 2024
Dear Anthony,I apologize for your experience with our Front desk agent. I will surely look into the concern and correct. Thanks for taking your time to review our hotel. We appreciate your feedback. Regards

10/10 Excellent

Jane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was courteous and helpful
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Jane,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bien

James

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were friendly. Room was clean. Overall enjoyable stay. Could use another chair or loveseat in room. Coffee machine in lobby was not the greatest.
Séjour de 3 nuits en mai 2024
Réponse de GM le 24 mai 2024
Dear James,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff pleasant and the rooms clean.We appreciate your suggestion regarding the chair and coffee machine. Guest comfort is very important to us, and we will certainly consider your feedback as we strive to improve our accommodations.We hope to welcome you back for another stay in the future. If there is anything we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing our hotel!

8/10 Bien

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel over all. Some amenities like jetted tub was broken. Breakfast was simple cereal, bagels and waffles. No eggs or meats. Like most hotels.
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Andrea,We sincerely appreciate your recent stay at our hotel and for taking the time to share your feedback with us. However, we understand that the breakfast experience did not meet your expectations, and we apologize for any inconvenience this may have caused. Providing a satisfying breakfast is important to us, and your feedback helps us identify areas for improvement.We understand that warm and substantial breakfast options are essential for a complete morning meal, and we regret that we fell short in this regard during your stay. We are constantly reviewing and updating our breakfast offerings, and your comments will be invaluable as we consider enhancements to provide a more diverse and satisfying breakfast experience.Your satisfaction is our top priority, and we genuinely appreciate your feedback as it assists us in delivering better services to our guests. If your travels bring you back to our area, we hope you'll consider staying with us again so we can provide you with an improved and more enjoyable stay.Once again thanks !

6/10 Satisfaisant

Alan, Greenville

Les points forts : Propreté
Have stayed at this hotel many times since it was built.. roughly 20 years. Its just gone down hill. Noisy part was next room occupants started arguing at 6:00 AM.
Séjour de 2 nuits en mai 2024
Réponse de GM le 24 mai 2024
Dear Alan,Please accept my sincere apology and thank you for your time and valuable feedback. I as well as other staff members were unaware of any issues you experienced during your stay. I do wish you would have contacted the Front Desk so we would have had the opportunity to resolve the issue by moving your room.

6/10 Satisfaisant

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Good for a quick stay while passing through the area. TV didn’t work. Room had a strange smell. Floors were dirty. Beds were comfortable though. Breakfast was basic but expected.
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Hi David,Thank you for sharing your comments with us! It is upsetting that the housekeeping and overall condition of the accommodations failed to exceed your expectations, so these issues will be addressed moving forward.Hotel Management

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We have stayed here several times. One of the rooms (we had 6) had bed bugs. They changed rooms for us but after sleeping in it one night. This is the only time we have had this issue
Séjour de 3 nuits en avril 2024
Réponse de GM le 24 mai 2024
Dear Eric,We take reports of insects in the room very seriously, as cleanliness is one of our top priorities. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify any pest issues immediately. We apologize for any inconvenience this may have caused you.Thank you for bringing these matters to our attention. Your feedback is valuable to us, as it allows us to continually improve our services and ensure that every guest has a comfortable and enjoyable stay.

6/10 Satisfaisant

amanda

Les points faibles : Infrastructures et conditions de l’hébergement
This was a quick stay price was fine but they advertised a pool and it was not open. We request a late check out but the person forgot to note it and we were woken up asking about check out due to no one letting morning staff know.
Séjour de 1 nuit en avril 2024
Réponse de HM le 24 avr. 2024
Hi Amanda,We apologize for any inconvenience. It is through insights we can better serve our guests. Guest satisfaction is top priority at our hotel therefore we greatly appreciate that you have taken the time to share your rating of our hotel. I have discussed this with my manager and will be working very closely with them to make sure things like this do not happen again in the future. The pool is opens from Memorial Day till October end.Sorry for the inconvenience.

4/10 Médiocre

Josiah

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de HM le 24 avr. 2024
Hi Josiah,Please accept my sincere apology and thank you for your time and valuable feedback.

2/10 Horrible

jamie

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de HM le 24 avr. 2024
Hi Jamie,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.

6/10 Satisfaisant

Marc

Séjour de 1 nuit en mars 2024
Réponse de HM le 24 avr. 2024
Hi Marc,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.

8/10 Bien

John

Séjour de 1 nuit en janvier 2024
Réponse de HM le 24 avr. 2024
Hi John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Susan

Séjour de 2 nuits en janvier 2024
Réponse de HM le 24 avr. 2024
Hi Susan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Abby

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Izzy

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Bre

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Christopher

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Decent, clean basic hotel
Decent, basic hotel. Clean and friendly staff. The free breakfast was appreciated but nothing special. The bed was not in good shape - mattress needs to be replaced. Probably one of the better hotels in the area for the price.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Mirca

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are trying to sleep and the people in front and next door are extremely noisy. If they want to make noise they should not be here where we are trying to rest after having a long day. By far the worst hotel I have stayed at. I will no longer stay here
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Teddy

Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mediocre
Mediocre hotel, get what you pay for. Bathroom door was unpainted at bottom and chair was covered in food debris.
Séjour de 1 nuit en novembre 2023
Réponse de HM le 24 nov. 2023
Dear Guest,Allow me to apologize on behalf of our hotel for unpleasant experiences regarding your recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Kristi

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a wonderful staff! They were so kind and accommodating! We were here while my son was having hip surgery. When my son and I came back to the hotel after his surgery, one of the ladies at the desk heard him say that he was wanting some orange juice. She literally came to the room with a jug of orange juice for him! That’s really going above and beyond for your guests. I’m sorry, I don’t know what her name was, but you should give her a raise! The rest of the staff even tried their best to help my son hobble back to our room while he was on his crutches. I’m so thankful for the staff here!
Séjour de 1 nuit en novembre 2023
Réponse de GM le 21 nov. 2023
Hello Kristi,Hope your son is feeling better after the surgery.We were delighted to learn that you found all of your expectations to be exceeded while you were here. Our team members and other users of this web site will certainly love reading that you felt comfortable, welcomed during your stay. Thank you for such a wonderful review.

6/10 Satisfaisant

Christina

Séjour de 2 nuits en novembre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de GM le 26 oct. 2023
Dear David,Thank you for choosing to stay at the Quality Inn in Havelock, NC, and for sharing your positive feedback with us. We appreciate your review and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay and I will be back
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Jeremy,Thank you for taking time to share your experience regarding your recent visit at hotel. We are so very happy that you enjoyed your stay. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future.

10/10 Excellent

aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Aaron,Thank you for choosing to be our guest at Quality Inn, Havelock NC. We appreciate your 5-star rating .

10/10 Excellent

Jon

Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Jon,Thank you so much for your business.Feedback from our guests is very important and we sincerely appreciate your rating.Hope to see you soon in future .

6/10 Satisfaisant

Ozzie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de GM le 21 nov. 2023
Dear Ozzie,Thank you for taking the time to leave a review of your recent stay at our hotel.

10/10 Excellent

Tonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great
Séjour de 1 nuit en septembre 2023
Réponse de GM le 26 oct. 2023
Dear Tonya,Thank you for taking the time to share your wonderful 5-star review of Quality Inn at Havelock NC. We are thrilled to hear that our staff provided friendly and helpful service during your visit.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Thomas, Raleigh

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was nice
Séjour de 1 nuit en septembre 2023
Réponse de GM le 11 sept. 2023
Dear Thomas,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hotel Management

2/10 Horrible

Amanda

Séjour de 1 nuit en août 2023
Réponse de GM le 21 nov. 2023
Dear Amanda,Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry you could not enjoy your stay.

2/10 Horrible

Jacqueline

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023

8/10 Bien

katherine

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was amazing. The room i had at first had a musty smell and dirty A/C unit. But i was switched to another room that was perfect. Overall cleanliness was Good but could have been a bit better especially the vents of the A/C units. The rate was great for all you get, pool, breakfast etc. Will stay again
Séjour de 1 nuit en août 2023
Réponse de GM le 11 sept. 2023
Dear Katherine,Thank you for taking the time to share your feedback regarding your recent vacation stay with us. We appreciate your comments as they help us improve our services and guest experiences.We apologize for inconvenience of the musty smell you experienced in your first room. Your comfort and well-being are of utmost importance to us, and we take issues like this very seriously. Please be assured that we have addressed this matter with our housekeeping team to ensure that such incidents are not repeated.Thank you for choosing our hotel for your vacation, and we look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed not a good representation of brand
The room was dirty. Floor sticky the tub had mold growing on it in areas. Staff not available in the AM when leaving. Parking lot empty and I no why.
Séjour de 1 nuit en août 2023
Réponse de GM le 11 sept. 2023
Dear Valued Guest,We would like to express our sincere apologies for the poor experience you had during your recent stay at our hotel. Your feedback is essential to us, and we regret that we did not meet your expectations in terms of cleanliness. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify issues immediately. We apologize for any inconvenience this may have caused you.Sincerely,Hotel Management

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a cleaning cart left in our room when we arrived. Tv didn't work the 1st night we were there. Had to have front desk fix. The room smelt bad. Found a cockroach in our bathroom. Bed was comfortable and staff friendly.
Séjour de 3 nuits en août 2023
Réponse de GM le 11 sept. 2023
Dear Lisa,I am extremely sorry for the experience you had! I will get to the bottom of this and talk to the maintenance and housekeeping departments so this does not happen again! This is not the experience we want our guests to have and it is completely unacceptable!Once again I'm extremely sorry.

10/10 Excellent

Akosua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I
Séjour de 2 nuits en août 2023
Réponse de HM le 22 août 2023
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Best Regards,

2/10 Horrible

Shelia

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The bed was broken. Shower did not get hot. Was interrupted by housekeeping at 9:00 a.m. for no reason.
Séjour de 1 nuit en août 2023
Réponse de GM le 17 août 2023
Dear Shelia,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I have discussed this with my maintenance department about the hot water in the shower and will be working very closely with them to make sure things like this do not happen again in the future.Our housekeeping team starts at 10 am on weekdays and 10:30 am on weekends so I'm surprised who was there at 9 am.Thanks for bringing this to my attention, i will investigate on it.Once again sorry for the inconveniences encountered during your stay.Sincerely,GM

2/10 Horrible

john

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de GM le 27 juil. 2023
Dear John,Please accept our sincerest apology for the inconvenience that you experienced during your recent stay with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience.

8/10 Bien

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff, keep up the good work
Séjour de 3 nuits en juillet 2023
Réponse de GM le 27 juil. 2023
Dear Nina,We will try our best to do everything possible to create an enjoyable experience for each of our guests. A recognition from a traveler like you brought a sunny smile on the faces of my team. I really appreciate your kind comments about the hotel and my staff.Best Regards.

4/10 Médiocre

Michael

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had problems with shower and dirty tub
Séjour de 3 nuits en juillet 2023
Réponse de GM le 27 juil. 2023
Dear Michael,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I will defiantly speak to our housekeeping and maintenance staff to make sure it won't happen again.Best Regards

10/10 Excellent

Terrill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de GM le 1 juin 2023
Dear Terrill,Thank you for taking time to share your experience regarding your recent visit at Hotel.

6/10 Satisfaisant

Danielle

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

10/10 Excellent

Daniel J

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Gary

Séjour de 5 nuits en mai 2023

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2023

10/10 Excellent

Bruce

Séjour de 3 nuits en avril 2023

4/10 Médiocre

Wayne

Les points forts : Équipements
Les points faibles : Personnel et service
It was close to food and gas. Downside was that we asked for room service and didn't get it or only was partially done.
Séjour de 9 nuits en avril 2023