Réception

Avis sur Claxon Hotel Boutique

4 out of 5
Claxon Hotel Boutique
Avenida Paseo 458, Calle 19 y Calle 21, Vedado, Havana, Havana

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 20 avis sur 22." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 22." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 22." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 22." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 22." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Eugene, Sarasota

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great boutique hotel.
Séjour de 3 nuits en mars 2024
Réponse de Eugene le 11 avr. 2024
Thank you Mr. Eugene for your comment. We are truly honoured to host you at our Hotel and we hope to see you again very soon. Have a nice day!

10/10 Excellent

Vanessa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 3 nuits en avril 2024
Réponse de Claxon Hotel le 10 avr. 2024
Thank you vanesa it has been a pleasure to have you as a guest and we appreciate your feedback. we hope to see you soon and enjoy your pleasant stay once again. Kind regards from the claxon hotel team.

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de N le 27 mars 2024
Dear Nicole, we are deeply grateful for your help in referencing us through your rating, it helps us a lot to make our quality service known and to recognize the steps we are taking. We hope you will come back to us very soon.

10/10 Excellent

Heidi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heidi & Roger From Switzerland
On our Trip in Cuba we were in several 5 Stars Hotel and when we compare Claxon Hotel to them; Claxon is then an 10 Star Hotel. The Food was great..We had the best gnocchis in the world. Even in Italy they don't make such good gnocchis.Also we have seen lots of musicians in Cuba, but the Concert on the rooftop was the best we experienced in Cuba with very good cocktails. A Big thank you to the great Staff of Claxon, that we could make such a great experience at the end of our Trip.
Séjour de 1 nuit en février 2024
Réponse de Heidi and Roger le 13 févr. 2024
Thank you very very much for your beautiful words. You were always very kind to all the staff and for that we will keep you in our hearts for ever. We hope to see you again very soon! Thanks again!

10/10 Excellent

Monica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have nothing to say but great things about this hotel and its lovely staff. From the moment we arrived everyone was very accommodating and the welcome drink was fantastic. They will do whatever it takes to make your trip a great experience and always have a smile on their faces and are happy to give recommendations. Will be coming back!
Réponse de Claxon Hotel le 19 déc. 2023
Thank you Ms. Monica for your beautiful review, it was a true pleasure having you here with us, we hope to see you again very soon!. Thanks again.

6/10 Satisfaisant

Khaled

Les points forts : Propreté, personnel et service, confort de la chambre
Nice heritage building
Séjour de 3 nuits en décembre 2023
Réponse de Claxon Boutique Hotel le 17 déc. 2023
Thank you for taking the time to share your impressions of your recent stay with us. We genuinely noticed in your score that your experience did not align with the high standards we aim to provide, regarding our helpful staff. We always strive to improve, and your feedback is an essential part of that process. We really appreciate your suggestions, we will take it into account to keep improving our services. We remain at your disposal. Warm Regards!!

10/10 Excellent

Leona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en novembre 2023
Réponse de Leona le 9 déc. 2023
Thank you very much for your rating. It was a pleasure having you here. See you soon.

10/10 Excellent

Adrian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want a Cuban hotel, this is not it because everything works properly! From hot water to great food to rooftop entertainment to a generator in case of brown outs. The staff is excellent!
Séjour de 6 nuits en octobre 2023
Réponse de Adrian le 15 nov. 2023
Thanks for your kind words, hope we see you soon mate! :)

4/10 Médiocre

Robin

Les points forts : Propreté
The property was not what I expected. It was a little dated. I have physical limitations, so an elevator is essential for me. When I checked in the hotel the elevator was not accessible for my entire stay. Although the front workers were accommodating. One of the workers named Alejandro made friends with an outside driver and tour guide that I hired that I soon after got rid of due fraud and abuse of service. He assumed and informed another guide that I hired that I was an angry woman so he should prepare himself. He also tried to charge me for simple information such giving recommendations to close by restaurants near the hotel. He stated that if he gave a recommendation, I would have to tip him and the establishment. Regarding the hotel amenities, the television rarely worked. The worst part of my stay was managing to walk up and down the stairs. It limited my ability to explore the country more to enjoy my trip for reasons that I physically was in pain and exhausted. I am requesting some kind of discount or rebate. I was able to talk with the hotel owner who mentioned that the elevator would not be accessible and needed to be replaced. He knew it was my birthday Sunday and promised to celebrate me due to the elevator situation, but never did.
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Itay

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best in Town
We had a great time. great rooms, amazing place! good food!
Séjour de 1 nuit en octobre 2023
Réponse de Itay le 19 oct. 2023
Thanks, you are great!!!! Please come back soon :)Great vibe!

10/10 Excellent

KAIO H F

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maravilhoso em tudo
O hotel é fantástico. Limpo, novo, bonito, reformado, organizado... tudo da melhor qualidade. O restaurante é excelente e seus preços sao ok. O quarto era gigante e, bem equipado, cama e banheiro excelentes. Os funcionários são ótimos e sempre estao dispostos a ajudar.
Séjour de 1 nuit en avril 2023
Réponse de KAIO le 19 sept. 2023
Muchas gracias por tu opinion saludos :)

10/10 Excellent

Marcel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en juillet 2023
Réponse de Mr. M le 14 juil. 2023
Muchas gracias!!!! Se les extraña :)

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Once upon a time...
The Claxon gave much more than I could have asked for. The hotel is exceptional, but what really makes it phenomenal is the staff. Much like it's facade and interior design, the staff seem to be the best curated collective of individuals talent could find. Laura: Thank you for serving us, and sharing your own journey and ambitions. We wish you success in your exciting future, and hope we can share a meal next time we come. Ania: You are hands on, and behind the scenes. You are everywhere, and nowhere, leaving your mark. Continue the excellent work you do, as simple a refreshing the large vase of flowers in the lobby to curating some of the most talented musicians (Elias, Julito) Cuba has to offer. Claudia: Thank you for always meeting us with a smile. We genuinely enjoyed your humorous stories and conversing with you. Claudia, your opinion (ginger tea) and guidance was instrumental to our wonderful trip. Thank you Alejandro: A charismatic man with an energetic flare that was contagious. We spoke often throughout the visit, each time filled with genuine curiosity and thought. You wear your spirit on your shoulders, and it was refreshing to see. Thank you for your consideration and helping to coordinate upon request. To those we did not mention by name (breakfast n bar), just know we appreciate your service and care to making our trip one for the ages. There is no place else I would stay upon my return, except for the Claxon. With love, Thank you.
Séjour de 4 nuits en juin 2023
Réponse de Doctor Jam and Mr Hugs (Best band name ever) le 20 juin 2023
Thank you very much for taking the time to share your experiences with us and the world. Actions like this raise awareness of our work and ensure that more travelers will want to feel the warm service we provide during their stay in Havana, Cuba. We are very happy to know that our staff made your stay enjoyable, as making the customer feel like part of the family is our team's mission. We cannot thank you enough for your kind words. Your review means a lot to us. A big hug from Claxon We hope to see you soon.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Kev le 20 mai 2023
Thanks Kevin you rock! Please come back soon :)

10/10 Excellent

Toryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an excellent stay between Claudia & andres they made this stay so accommodating. Making sure we had taxis to get to where we needed helping us set up tours. The breakfast is a 10/10. Room was clean. Wi-Fi strong. Shower hot. They have 3 bars & live music
Séjour de 2 nuits en avril 2023
Réponse de Claxon Hotel Boutique le 24 avr. 2023
Thank you very much Toryan for your flattering comment about our hotel and its team. We work hard every day to offer each of our guests a memorable experience, to make them feel that it is worth coming from far away and trusting our services. That's why achieving satisfaction in people as special as you is extremely comforting. Thank you for choosing us, we hope to see you soon. Blessings to your family. Claxon Hotel Boutique.

10/10 Excellent

Stacey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The perfect mix of style and service!
If you're looking for a darling hotel in Havana look no further. This converted classic Casona has so much Cuban charm combined with modern amenities. What really sets the hotel apart is the staff. They helped us arrange transportation, airport transfers, meals, tours, etc and were always SO kind in responding to our many questions. Thank you Alex, Miguel and Claudia, you all are absolute angels. The restaurant on site is delicious and having breakfast in the room each day was such a nice touch. There is also a rooftop bar with live music for those wanting to extend the evening, we loved having that as an option! The rooms were exceptionally clean, spacious and beautifully decorated. The hotel is centrally located and within walking distance to several other restaurants. It's also a short walk to the Malecon and a 5 minute car ride to Old Havana. This was the perfect stay for us during our first visit to Cuba. When we return we won't be staying anywhere else! Claxon truly is a gem, the entire staff is focused on making your experience seamless and it shows. I stayed at Claxon 8 nights and was still sad to leave! Do yourself a favor and book this stylish getaway as a perfect home-base for your time in Cuba.
Séjour de 4 nuits en avril 2023
Réponse de Claxon Boutique Hotel le 12 avr. 2023
Dear Mackenzie, We wanted to express our sincere gratitude for being such a wonderful guest during your recent stay at Claxon Boutique Hotel. It was an absolute pleasure having you with us and we are grateful for it.Your positive attitude and warm demeanor brought joy to our staff and other guests. We appreciate the kindness and respect you showed towards our team and facilities. Your feedback and suggestions were invaluable to us, and we are already implementing some of your ideas .We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to contribute to your pleasant experience.Thank you again for choosing Claxon Boutique Hotel as your home away from home. We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,Claxon Boutique Hotel

10/10 Excellent

Joseph, New York

10/10 Excellent

Mauri

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Espectacular atención PERSONALIZADA de parte de los funcionarios y HASTA EL PROPIO DUEÑO!!! Un lugar formidable !!!! Súper recomendable
Séjour de 1 nuit en novembre 2022
Réponse de Claxon Boutique Hotel Staff le 14 nov. 2022
Mauri fue un verdadero placer alojarlos en nuestro hotel. Las puertas quedan abiertas para cuando gusten volver, siempre serán bienvenidos!

10/10 Excellent

Ute

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr guter und freundlicher Service. Late Check Out möglich. Super entspanntes Ambiente in begrüntem Innenhof. Faire Preise. Leckere Cocktails. Sensationelles Rooftop inklusive Halloween Party
Réponse de Claxon Boutique Hotel le 5 nov. 2022
Ute it was our pleasure to host you at the hotel! It's great to know you enjoyed the Halloween party and our cocktails. We look forward to your next stay with us.All the best!Claxon Team!

10/10 Excellent

Emily

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we stepped foot on the property, we were in awe. Not only are the staff attentive and lovely, the property is absolutely incredible. The largest room with balcony is spacious and has brand new amenities. The food was decent and the three bars/restaurants on premise are beautiful.
Séjour de 1 nuit en août 2022
Réponse de Claxon Hotel Boutique le 14 nov. 2022
Emily we are very happy to hear you enjoyed your stay at our hotel. We look forward to the next one!All the best!

10/10 Excellent

christophe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great surprise when you arrive to this property. The street is beautiful. The theme of the property is Classic cars. Every details are incredible, done probably with great designers from a perfect renovation of the historic part to the very modern part of the rooms. Our room was very large, with high tech bathroom. Beautiful bars and court yard. Employees are extremely helpful and very kind. Far better than our expectations. Highly recommended.
Séjour de 1 nuit en juillet 2022
Réponse de Claxon Hotel Boutique le 28 juil. 2022
Christophe we are very happy to know you loved your room, the hotel and our staff services. We look forward to host you on you next trip. Best regards!