When I arriving there was no one at the desk. Waited 10 minutes, called and phone just rang and rang. I finally called ESA 800 number after 20 min! Finally someone arrived, no apology, I just seemed like an inconvenience. Lobby and elevator floors were in desperate need of cleaning.
Get to the room….and it’s so run down. Lampshades had been drawn on, pillowcases still dirty, no outlets near bed to plug in chargers, half the lamps didn’t work, and whatever cleaning product that was used wasn’t properly wiped up so when we put a bag on the counter, it came away wet. We were tired and after a long drive and multiple softball games, we just chalked it up to a bad day and headed to bed. Sheets were clean and mattresses were fine. However. This hotel is not quiet. You hear everyone walking by and there was a group of men partying at the tables behind the hotel until after midnight.
