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Avis sur Comfort Inn Wethersfield - Hartford

2.5 out of 5
Comfort Inn Wethersfield - Hartford
1330 Silas Deane Hwy, Wethersfield, CT

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 193 avis sur 795." "
Note des voyageurs de 8 (Bien), d’après 233 avis sur 795." "
Note des voyageurs de 6 (Satisfaisant), d’après 160 avis sur 795." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 795." "
Note des voyageurs de 2 (Horrible), d’après 119 avis sur 795." "

7,0/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

4/10 Médiocre

iMed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carpentry needs revisit
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
L'hôtel est vieux mais très propre. L'insonorisation des chambres est faible.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
hotel pratique pour un arrêt d'une nuit
2 chambres réservée, une très bien mais une juste à côté du local piscine, avec une soufflerie qui a fonctionné toute la nuit, donc avis mitigé

10/10 Excellent

Michael

Very good
Séjour de 3 nuits en avril 2024
Réponse de gm le 2 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Horrible

hooked

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The management at this hotel is horrible. Absolutely. Horrible food in the fridge. The door was open on pond. Arrival the pool is Close to the beam dirty. The staff is extremely unfair when it comes to getting A. Refund for your room. Did not even get to sleep the entire night because it was so disgusting
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

richard

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de GM le 30 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Barbara Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La calidad y elmservicio
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Barbara Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lo que mas me gusta delnlugar es la buena onda y predisposicion hacia el cliente.Desde la chica que limpia ,la gente de la recepcion ,la gente que sirve el desayuno.Muy serviciales y siempre con una sonrisa
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Satisfaisant

Clay, Silver Spring

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I expected more, especially for the rate paid. Gym was outdated,not worthy of name. I wanted to use the elliptical machine, it didn't have the features ones used to,such as resistance,incline. Opted to walk outside instead. Things improved outside,there were sidewalks! Amazing for being so close to the highway. Check in was usual ,nothing special . Hope breakfast is acceptable.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Horrible

Devereaux

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VERY RUDE MANAGER & CLEANING STAFF THREATENING US BECAUSE ROOM WAS COVERED IN TOXIC MOLD BED WALLS FLOORI HAVE VIDEOS AND SAMPL
Séjour de 3 nuits en avril 2024
Réponse de GM le 27 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Unfortunately, I was travelling during your stay, can you please help me by letting me know which manager did you meet? Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Horrible

Rose

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No limpian, la bañera tapada, cucarachas
Séjour de 2 nuits en avril 2024
Réponse de GM le 26 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Horrible

Bernard

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Bien

Sandy

Ok
Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Bien

Deliz

Les points forts : Propreté et infrastructures et conditions de l’hébergement
N/a
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Gladyani, Lemoyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Horrible

Alberto

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The outside can make you think it’s a nice place. The hallways where smelling like cigarettes. The room I rented was smelling dirty that I had to go buy refreshments to make atlease my night stay better, floor had red stays like if it was blood, the towels had black spots like mold.The staff was rude and didn’t know much when I asked questions.in overall I won’t go back there. I rather spend the money for the right spot.
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Satisfaisant

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Decent for the money. The staff was friendly and the location is convenient. Both online and in the room book state that breakfast was until 10am but ehen we got to the breakfast room around 9:10 it was closed with a sign on the door that breakfast was until 9am. The next morning we got there before 9 and it was disappointing. They were out of just about everything and there werent many choices. The room was okay. It was clean overall but there was a stain on one of the blankets and the room had a weird smell. It was also a bit dated and you could hear the people from across the hall at times. Lastly, I didn't like that they charged my card hours before we checked in when we selected pay at hotel.
Séjour de 2 nuits en avril 2024
Réponse de Stuart A. Cohen le 15 avr. 2024
Dear Rachel,Thank you for the overall comments. On the property description page, it is stated that we reserve the right to pre-authorize the credit card on busy or sold out evenings. When we are sold out, we have to verify the credit card guaranteeing the room is valid so that we can hold the room for late arrival. We receive so many bad and declining credit cards that on high occupancy evenings, we have no choice. I am very sorry if this has caused any inconvenience.

10/10 Excellent

Mercedes

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We found a roach in the room we asked for bug spray and the staff bring the spray meaning there was roaches in the hotel if they carry bug spray the carpet was stain and the bathtub dirty
Séjour de 2 nuits en avril 2024
Réponse de Stuart A. Cohen le 15 avr. 2024
We are very sorry about the issue you raised but thank you for the overall positive comments.

10/10 Excellent

Tearah

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stuart A. Cohen le 15 avr. 2024
Thank you for the kind review.

10/10 Excellent

Aneisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en avril 2024
Réponse de Stuart A. Cohen le 15 avr. 2024
Thank you kindly Aneisha.

10/10 Excellent

Mitchell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing staff
Séjour de 1 nuit en avril 2024
Réponse de Stuart A. Cohen le 15 avr. 2024
Thank you Mitchell. I will pass your comment along to the team.

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My room smelled terrible, had wet used towel under the sink, sink was clogged, dirty toilet...but the beds were so comfortable and the staff was really nice.
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Médiocre

Shiana, manchester

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
lots of roaches, everywhere you turn there was a roach greeting you in the space you wanted to enter. sleep with one eye open here
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Médiocre

Tajhane

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Daniele

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Satisfaisant

najma

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Alexandra

Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Satisfaisant

Rene

Séjour de 1 nuit en mars 2024
Réponse de Stuart A Cohen General Manager le 2 avr. 2024
Thank you Rene

2/10 Horrible

Karen

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I asked 4 times to have my room cleaned. It never happened in the 9 days there. I had to get towels and toilet paper from the front desk. The breakfast was never filled in a timely manner and the day after Easter there was no food at all at 8:10am The one girl doingbreakfastwas actinglike the food was coming out of her pocket and was was ridiculous when asked for more eggs and sausage. I had 3 breakfasts out of 9 days because it was ridiculous. Also the elevator was broken and no button to floor one. Always had to wait for other elevator and apparently someone got stuck in it one day. I will never stay here again. Management needs to ridiculed badly.
Séjour de 6 nuits en mars 2024
Réponse de Stuart A Cohen General Manager le 2 avr. 2024
Karen, I find it interesting that you stayed for 6 nights then added two more nights then complained about the property. Choice Hotel's policy is we clean stayover rooms every 3 days unless specifically asked for additional service. This is posted at the front desk, it is also posted in every guest room and the desk clerk will ask you as well. In addition, if there happens to be a Do Not Disturb sign on the door, the staff will not bother you.

2/10 Horrible

Jordan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Horrible. I didn’t stay more than a hour in this disgusting place. Should be condemned honestly Would not recommend
Séjour de 1 nuit en mars 2024
Réponse de Stuart A Cohen General Manager le 2 avr. 2024
Fairly interesting review since you checked in on 3/29/24, spent a night then rebooked the following night.

8/10 Bien

Marie

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Stuart A Cohen General Manager le 2 avr. 2024
Thank you Marie

2/10 Horrible

Jesus

Séjour de 1 nuit en mars 2024
Réponse de Stuart A. Cohen le 15 avr. 2024
We are quite sorry if the hotel was not up to your standards. We do thank you for the response and hope you will consider us in the future.

2/10 Horrible

Tanya

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Stuart A. Cohen le 18 mars 2024
Thank you

10/10 Excellent

Tia

Séjour de 1 nuit en mars 2024
Réponse de Stuart A Cohen General Manager le 14 mars 2024
Tia, you just made my day with your rating. I will advise the team and they will feel proud. Thank you kindly.

4/10 Médiocre

Ivania

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was close to the stores staff was great but hotel was dirty
Séjour de 4 nuits en février 2024
Réponse de Stuart A Cohen General Manager le 14 mars 2024
Thank you kindly for your feedback.

2/10 Horrible

Kayla

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs remodeling this hotel is run down and should not require deposit for booking
Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 14 mars 2024
Kayla, every hotel requires a security deposit or places an additional hold on your credit card. If your complaint is about that, there is nothing we can do for you

2/10 Horrible

tyrone

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel in poor condition and no help at all
Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 22 févr. 2024
Quite interesting that you enjoyed your stay on the Feb. 13 that you rebooked and stayed an additional 2 nights. Then on 20Feb24 you made a new reservation for 4 nights. Seems like you enjoyed your stay since you keep rebooking! We will all disregard your comments

8/10 Bien

veronica

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Stuart A Cohen General Manager le 14 mars 2024
Thank you Veronica. It was a sincere pleasure serving you.

8/10 Bien

CAROLINA

Les points faibles : Propreté
Something smells weird with the carpet and the sheets had something that makes a few itchy
Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 20 févr. 2024
Carolina, please do not hesitate to reach to me regarding your stay

2/10 Horrible

Barbara

Séjour de 1 nuit en février 2024
Réponse de Vijay Kumar le 21 mars 2024
Please do not hesitate to reach out to us directly to discuss your stay and how we can improve.

10/10 Excellent

Taquisha

Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 21 mars 2024
Thank you for the review. You certainly made our day with your rating which I will pass along to the team. It was a pleasure serving you and we look forward to your next visit.

10/10 Excellent

Hector

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome front desk customers service from everyone 👏
Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 14 févr. 2024
Hector, it means a lot to my team when we receive ratings like yours. Thank you on behalf of our staff.

4/10 Médiocre

Nathen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Woke up and there were bugs in the bathroom
Séjour de 1 nuit en février 2024
Réponse de Stuart A. Cohen le 11 févr. 2024
Dear Nathen,I do not know who you are or what room you were in. If you reach out to us we will rip the room apart and find out what went wrong.

2/10 Horrible

Ramona

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
First room had roaches and pubic hair on the sheets. Second room had oblong toilet bowl with round seat; difficult to utilize. Would not return. Left in middle of night.
Séjour de 1 nuit en février 2024
Réponse de Stuart A. Cohen le 11 févr. 2024
We are quite sorry if there were any issues with your stay. Please let me advise that in the future if you have issues please do not hesitate to contact the front desk. Our staff will bend over backwards to assist.

4/10 Médiocre

Caroline

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The service was solid, and a nice front desk person even helped me check in early. But the reception area, business center, elevators, and breakfast area were tiny. The computer in the business room was not working, but thankfully I had brought my own. When I went to use the pool in the middle of the afternoon it was closed for maintenance. My room was okay, but there was peeling sheetrock tape, holes in the bed ruffle and shower curtain, guck in the drain, and brown built up ice in the mini fridge. The toilet also ran and ran, making a loud noise. Overall, it felt out of date, in need of renovation, and in need of a deep clean. It worked for my purposes, but I wouldn't stay here again.
Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 10 févr. 2024
Dear Caroline,I am pleased you commented but if you have an opportunity, please reach out to me directly so I can attack the room problem. I can't seem to get at your reservation so I am unsure what room you were in and we want to make it right.

10/10 Excellent

Debra, Elverson

Séjour de 1 nuit en février 2024
Réponse de Vijay Kumar le 21 mars 2024
Thank you for the review. It was a pleasure serving you and we look forward to your next visit.

6/10 Satisfaisant

Eli

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Friendly staff when you could get their attention, but there were too few people for too many guests. Breakfast was inedible. Room was clean, but multiple broken fixtures in the bathroom.
Séjour de 2 nuits en février 2024
Réponse de Stuart A Cohen General Manager le 10 févr. 2024
Dear Eli,Please reach out to me at your convenience so we can attempt to make this right.

2/10 Horrible

Mercedes

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very loud, extremely outdated room, phone was broken, mold on the shower handle, bathroom sink didnt drain properly, room smelled dirty
Séjour de 1 nuit en février 2024
Réponse de Stuart A Cohen General Manager le 10 févr. 2024
We are very sorry if we failed to meet your expectations. Please know we are working hard to update this wonderful property.

4/10 Médiocre

Tati La

Les points faibles : Propreté et équipements
None
Séjour de 2 nuits en février 2024
Réponse de Stuart A Cohen General Manager le 10 févr. 2024
Please feel free to reach out to the hotel and let us know what we can do to make your next stay better.

2/10 Horrible

KEVIN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Stuart A. Cohen le 28 janv. 2024
Mr. Calhoun, when someone provides a rating like this, I have to ask why you spent 5 nights. We gladly will checkout a guest that is not pleased with our accommodations. I also question this when I have received so many positive comments about our hotel and the service we provide.