Avis sur Microtel Inn & Suites by Wyndham Harrisonburg
Microtel Inn & Suites by Wyndham Harrisonburg
85 Pleasant Valley Rd, Harrisonburg, VA
Avis
8,2
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
7,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
17 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
2/10 Horrible
Danny
22 avr. 2024
Danny
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Monique
Voyage en couple
30 mars 2024
Les points forts : Personnel et service
Monique
Séjour de 1 nuit en mars 2024
Réponse de Brianna Pellizzi le 30 mars 2024
Dear monique,We truly appreciate you taking the time to share your experience with us. We are genuinely sorry to hear that your breakfast options did not meet your expectations .Providing a satisfying breakfast selection is important, to us. We will definitely consider your feedback to enhance our offerings. Additionally we apologize for any discomfort you may have experienced with the mattress. Ensuring our guests' comfort is a priority for us. We will explore ways to address any issues with the mattress edges. Your feedback is highly valuable, to us. We look forward to the opportunity to better serve you in the future.
10/10 Excellent
Mario
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Dear Mario, We're thrilled to hear that you found our hotel to be excellent value for money during your recent stay. Providing exceptional value and a memorable experience for our guests is always our top priority. We're delighted that you appreciated the quality of service and amenities we offer. Rest assured, we have taken your feedback about the blood spots in the room carpet seriously, and our housekeeping team has been promptly briefed and action has been taken to ensure such issues are thoroughly addressed. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future.
8/10 Bien
Alban
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alban
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 26 janv. 2024
Hi Alban!Thank you for taking the time to share your feedback. We are so glad to hear from you and tolearn that we were able to give you a pleasant experience.It is wonderful to hear of the great impression we made with our convenient location near the highway. We continuously strive to exceed your expectations.I am thrilled to hear that we exceeded your expectations, and we look forward to seeing youagain!
8/10 Bien
Ronald
15 janv. 2024
Ronald
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 16 janv. 2024
Hi Ronald,Thank you for taking the time to provide us with your feedback following your recent stay. We appreciate your positive rating of 4 out of 5. However, we also noticed that there were no specific comments shared regarding your experience. We strive for excellence, and your input is crucial in helping us identify areas for improvement. If there were any aspects of your stay that fell short of expectations or if you encountered any issues, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we would love the opportunity to address any concerns you may have had. We value your patronage and hope to welcome you back for an even more enjoyable experience in the future.
10/10 Excellent
Patrick
4 janv. 2024
Patrick
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 24 janv. 2024
Hi Patrick!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
8/10 Bien
Patrick
14 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 16 déc. 2023
Hi Patrick!We were thrilled to see your fantastic 4 out of 5 rating for your stay with us! While brevity is the soul of wit, we can't help but wonder what we could do to turn that 4 into a perfect 5. Your opinion is like gold to us, and any additional insights you can provide will help us ensure your next visit is absolutely stellar. Looking forward to welcoming you back for an even more exceptional experience!
4/10 Médiocre
Voyageur vérifié
5 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 6 déc. 2023
Dear Jimmy,We sincerely appreciate the time you took to share your experience with us, and we want to express our heartfelt apologies for the challenges you encountered during your stay. It deeply saddens us to hear about the issues you faced, including the outdated shower, moisture on the ceiling, and cleanliness concerns such as dry blood on the bed sheet and a dirty bathroom floor. We understand how crucial a comfortable and clean environment is for our guests, and your feedback is invaluable in helping us address these shortcomings. We are truly sorry for the inconvenience you experienced, especially having to switch rooms due to a non-functional shower and a hole in the bathtub. Rest assured, we take your comments seriously and will be undertaking immediate measures to rectify these issues, ensuring a more enjoyable stay for our future guests. Your feedback is an essential part of our commitment to continuous improvement, and we appreciate your understanding and patience.
10/10 Excellent
Manon
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manon
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 3 nov. 2023
Hi Manon!Wow, thank you for the fantastic 5 out of 5 rating! We're thrilled to know that you found our hotel so close to Highway 81 and ideal for your needs. It's our pleasure to provide a welcoming and convenient experience for our guests, and we can't wait to welcome you back again soon. If you have any specific details or stories about your stay that you'd like to share, we'd love to hear them! Your feedback helps us continue to deliver outstanding experiences to all our guests. See you next time!
6/10 Satisfaisant
Gilles, Mascouche
Voyage en couple
2 nov. 2023
Les points forts : Personnel et service
Gilles
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 2 nov. 2023
Dear Gilles,Your input is essential in making our hotel better. We appreciate your stay at our hotel. We're glad to hear that you found our hotel experience ordinary, but we aim to exceed your expectations. We take all guest comments seriously, and we'll use your feedback to improve. Please know that your satisfaction is our priority, and we hope to have the opportunity to make your next stay exceptional. If there are specific areas where we can enhance your experience, please don't hesitate to let us know. Your input helps us continually strive for excellence.
8/10 Bien
Sylvie
25 mai 2023
Les points forts : Infrastructures et conditions de l’hébergement
Sylvie
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 27 mai 2023
Hi Sylvie,We highly value your feedback as we are constantly working towards enhancing our service. Thank you for taking the time to rate your recent stay with us. We eagerly anticipate the chance to host you again and ensure an even more exceptional experience in the near future.
8/10 Bien
paquerette
Voyage en couple
3 mai 2023
Les points forts : Équipements
Les points faibles : Propreté
paquerette
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 3 mai 2023
Hi Paquerette,We are delighted by your kind words and look forward to your next visit. As we strive to provide you with a superior level of service, we will continue to enhance our facilities and amenities in order to exceed your expectations.
10/10 Excellent
Micheline
Voyage en famille
21 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Micheline
Séjour de 1 nuit en avril 2023
Réponse de Manager le 22 avr. 2023
Hello Micheline,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
8/10 Bien
Jean
Voyage en famille
31 mars 2023
Les points forts : Propreté et équipements
Jean
Séjour de 1 nuit en mars 2023
Réponse de Guest Relation Management le 3 avr. 2023
Hi Jean,We value your feedback. Rest assured that we will share your comments with our housekeeping to investigate and address them promptly. Rest assured that we will continue to improve our operations, amenities, and facilities, including our breakfast offerings, to provide a pleasant experience for our guests. This is certainly not the impression or experience at our hotel that we had hoped for you to have, and we hope to have the opportunity to host you again in the future and offer you a better stay.
10/10 Excellent
Daniel
Voyage en couple
22 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mars 2023
Réponse de Guest Relation Management le 23 mars 2023
Hi Daniel,We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be comfortable and convenient. Thank you for taking the time to leave a review, and we hope to welcome you back soon!
8/10 Bien
Johanne
19 févr. 2023
Johanne
Séjour de 1 nuit en février 2023
Réponse de Manager le 12 mars 2023
Hello Johanne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
2/10 Horrible
Denis
14 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Denis
Séjour de 1 nuit en février 2023
Réponse de Guest Relation Management le 15 févr. 2023
Hi Denis,Thank you for taking the time to leave feedback. We are disappointed to hear that the service provided by the hotel staff fell short of your expectations during your stay. We always want our valued guests to have an exceptional experience. Your feedback is greatly appreciated and will be thoroughly investigated. We hope you will give us another chance to redeem ourselves and earn your trust during your next stay.
10/10 Excellent
Mario
12 janv. 2023
Mario
Réponse de Guest Relation Management le 8 mars 2023
Hi Mario,Our goal has always been to provide our guests with an exceptional experience, and we're so glad to know that we were able to do so for you. We greatly appreciate your perfect rating and we look forward to welcoming you again soon!
8/10 Bien
Maurice
Voyage en famille
7 janv. 2023
Les points forts : Propreté, personnel et service, équipements
Maurice
Séjour de 1 nuit en janvier 2023
Réponse de Guest Relation Management le 9 janv. 2023
Hi Maurice,We value your feedback and are always striving to better serve you. Thank you for rating your stay and providing us with feedback regarding our facilities. We hope to have another opportunity to host you again soon.
8/10 Bien
Khay
24 nov. 2022
Khay
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 26 févr. 2023
Hello Khay,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
6/10 Satisfaisant
Réjean
Voyage en couple
21 nov. 2022
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Réjean
Séjour de 1 nuit en novembre 2022
8/10 Bien
Line
Voyage en famille
11 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Line
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 13 nov. 2022
Hello Line,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to someday have another opportunity to host your stay.
8/10 Bien
Pierre, J0E 1V0 CANADA
4 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pierre
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 6 nov. 2022
Hello Pierre,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
6/10 Satisfaisant
Marjolaine
Voyage avec des animaux de compagnie
2 août 2022
Les points forts : Personnel et service
Marjolaine
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 11 oct. 2022
Hello Marjolaine,Thank you for your review and comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
6/10 Satisfaisant
Maurice
Voyage en couple
16 avr. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Maurice
Séjour de 1 nuit en avril 2022
Réponse de Manager le 18 avr. 2022
Hello Maurice,
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our tv. We hope to someday have another opportunity to host your stay.
8/10 Bien
Lise
31 janv. 2022
Les points forts : Personnel et service
Lise
Séjour de 1 nuit en janvier 2022
Réponse de Manager le 1 mai 2022
Hello Lise,
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
10/10 Excellent
Yves
23 janv. 2022
Yves
Séjour de 1 nuit en janvier 2022
Réponse de Manager le 12 févr. 2022
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
8/10 Bien
celine
21 déc. 2021
Les points forts : Personnel et service
celine
Séjour de 1 nuit en décembre 2021
Réponse de WALTER GUEST RELATIONS le 23 déc. 2021
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU AGAIN SOON
10/10 Excellent
Pierre
10 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 1 nuit en décembre 2021
Réponse de WALTER GUEST RELATIONS le 12 déc. 2021
WE ARE HAPPY YOU ENJOYED YOUR STAY WITH US AND WELCOME YOU TO STAY WITH US AGAIN SOON.
8/10 Bien
Daniel
30 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 4 déc. 2021
THANKS FOR THE REVIEW AND WE HOPE TO SEE YOU AGAIN SOON.
6/10 Satisfaisant
jacques
Voyage en famille
19 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jacques
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
WE ARE SORRY THAT YOU DID NOT ENJOY YOUR STAY WITH US, WE ARE CURRENTLY REMODELING AND HOPE YOU COME STAY WITH US AGAIN IN THE NEAR FUTURE
10/10 Excellent
Voyageur vérifié
14 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR THE POSITIVE REVIEW AND WE ARE GLAD YOU ENJOYED OUR HOTEL WE HOPE TO SEE YOU AGAIN SOON
8/10 Bien
monique
12 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
monique
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR YOUR FEED BACK WE HOPE TO SEE YOU AGAIN SOON
8/10 Bien
Michel
11 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR YOUR FEEDBACK WE HOPE TO SEE YOU AGAIN SOON
10/10 Excellent
Yves
11 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yves
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR STAYING WITH US PLEASE COME SEE US AGAIN SOON.
10/10 Excellent
Manon
Voyage en famille
10 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manon
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR STAYING WITH US PLEASE COME VISIT US AGAIN SOON.
10/10 Excellent
Cynthia
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en mai 2024
10/10 Excellent
William
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mai 2024
10/10 Excellent
Maria
1 mai 2024
Maria
Séjour de 1 nuit en avril 2024
10/10 Excellent
Angela
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en avril 2024
Réponse de Brianna le 11 mai 2024
Hi angela , Thank you for taking the time to let us know how you enjoyed your stay with us! It's good to hear from you, and we greatly appreciate that you've taken the time to share your five-star review!
8/10 Bien
Hugh John
29 avr. 2024
Les points forts : Propreté et personnel et service
Hugh John
Séjour de 1 nuit en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible.Also, we regret to discover that the carpet in your room was not thoroughly cleaned according to our high standards. It is through feedback like yours that we are able to quickly address housekeeping issues, and we thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations.
8/10 Bien
Marilyn, Ottawa
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marilyn
Séjour de 1 nuit en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I have shared your compliments with our team, and I thank you for giving me the opportunity to recognize them for a job well done!
8/10 Bien
Susan
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 7 nuits en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possibleWe will take into account your feedback on our Wi-Fi, as we are always looking for ways to accommodate our guests. Thank you for choosing Microtel Inn & Suites by Wyndham Harrisonburg, we look forward to the next time you visit.
10/10 Excellent
patricia
23 avr. 2024
patricia
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Sally
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sally
Séjour de 2 nuits en avril 2024
Réponse de Brianna le 23 avr. 2024
We regret to discover that our bathroom facilities were not thoroughly cleaned and properly maintained according to our high standards, It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues,and we thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. Also, we apologize for the disturbance you encountered during your stay with us.
8/10 Bien
Deborah
Voyage en couple
22 avr. 2024
Les points forts : Propreté et personnel et service
Deborah
Séjour de 1 nuit en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I have shared your compliments with our team, and I thank you for giving me the opportunity to recognize them for a job well done!
4/10 Médiocre
Bonnie
11 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bonnie
Séjour de 1 nuit en avril 2024
Réponse de brianna le 12 mai 2024
Thank you for taking the time to tell us about your experience Here at Microtel Inn and Suites by Wyndham ,I am sorry that our deposit charge policy did not meet your expectations; please allow me to express my sincerest apologies.
10/10 Excellent
Patricia A
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia A
Séjour de 1 nuit en avril 2024
Réponse de Brianna le 11 mai 2024
Your five-star review means a lot to us! Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are thrilled to hear that you enjoyed our convenient location, great amenities, our high standards of housekeeping, and our friendly and welcoming staff. It is great to hear that you enjoyed the breakfast as well, and we are looking forward to your next visit to the area!
10/10 Excellent
Sarah, Weaverville
Voyage avec des animaux de compagnie, Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en avril 2024
Réponse de Brianna le 12 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I have shared your compliments with our team, and I thank you for giving me the opportunity to recognize them for a job well done!