Façade de l’hébergement

Avis sur Microtel Inn & Suites by Wyndham Harrisonburg

2 out of 5
Microtel Inn & Suites by Wyndham Harrisonburg
85 Pleasant Valley Rd, Harrisonburg, VA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 461 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1006." "

8,4/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Sylvie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bon hotel pour une nuit. Situé tout près de la 81. Personnel sympathique.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Danny

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Monique

Voyage en couple
Les points forts : Personnel et service
Déjeuner minimaliste Lit inconfortable
Séjour de 1 nuit en mars 2024
Réponse de Brianna Pellizzi le 30 mars 2024
Dear monique,We truly appreciate you taking the time to share your experience with us. We are genuinely sorry to hear that your breakfast options did not meet your expectations .Providing a satisfying breakfast selection is important, to us. We will definitely consider your feedback to enhance our offerings. Additionally we apologize for any discomfort you may have experienced with the mattress. Ensuring our guests' comfort is a priority for us. We will explore ways to address any issues with the mattress edges. Your feedback is highly valuable, to us. We look forward to the opportunity to better serve you in the future.

10/10 Excellent

Mario

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rapport qualité prix c’est excellent
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Dear Mario, We're thrilled to hear that you found our hotel to be excellent value for money during your recent stay. Providing exceptional value and a memorable experience for our guests is always our top priority. We're delighted that you appreciated the quality of service and amenities we offer. Rest assured, we have taken your feedback about the blood spots in the room carpet seriously, and our housekeeping team has been promptly briefed and action has been taken to ensure such issues are thoroughly addressed. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 Bien

Alban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to highway
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 26 janv. 2024
Hi Alban!Thank you for taking the time to share your feedback. We are so glad to hear from you and tolearn that we were able to give you a pleasant experience.It is wonderful to hear of the great impression we made with our convenient location near the highway. We continuously strive to exceed your expectations.I am thrilled to hear that we exceeded your expectations, and we look forward to seeing youagain!

8/10 Bien

Ronald

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 16 janv. 2024
Hi Ronald,Thank you for taking the time to provide us with your feedback following your recent stay. We appreciate your positive rating of 4 out of 5. However, we also noticed that there were no specific comments shared regarding your experience. We strive for excellence, and your input is crucial in helping us identify areas for improvement. If there were any aspects of your stay that fell short of expectations or if you encountered any issues, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we would love the opportunity to address any concerns you may have had. We value your patronage and hope to welcome you back for an even more enjoyable experience in the future.

10/10 Excellent

Patrick

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 24 janv. 2024
Hi Patrick!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 Bien

Patrick

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 16 déc. 2023
Hi Patrick!We were thrilled to see your fantastic 4 out of 5 rating for your stay with us! While brevity is the soul of wit, we can't help but wonder what we could do to turn that 4 into a perfect 5. Your opinion is like gold to us, and any additional insights you can provide will help us ensure your next visit is absolutely stellar. Looking forward to welcoming you back for an even more exceptional experience!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
obsolete shower, moisture on the ceiling, dry blood on the bed sheet, dirty bathroom floor and we have to be changed from the first room to the second since the first shower did not work and there had a hole in the bath tub join.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 6 déc. 2023
Dear Jimmy,We sincerely appreciate the time you took to share your experience with us, and we want to express our heartfelt apologies for the challenges you encountered during your stay. It deeply saddens us to hear about the issues you faced, including the outdated shower, moisture on the ceiling, and cleanliness concerns such as dry blood on the bed sheet and a dirty bathroom floor. We understand how crucial a comfortable and clean environment is for our guests, and your feedback is invaluable in helping us address these shortcomings. We are truly sorry for the inconvenience you experienced, especially having to switch rooms due to a non-functional shower and a hole in the bathtub. Rest assured, we take your comments seriously and will be undertaking immediate measures to rectify these issues, ensuring a more enjoyable stay for our future guests. Your feedback is an essential part of our commitment to continuous improvement, and we appreciate your understanding and patience.

10/10 Excellent

Manon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très près de la 81. Idéale pour cint
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 3 nov. 2023
Hi Manon!Wow, thank you for the fantastic 5 out of 5 rating! We're thrilled to know that you found our hotel so close to Highway 81 and ideal for your needs. It's our pleasure to provide a welcoming and convenient experience for our guests, and we can't wait to welcome you back again soon. If you have any specific details or stories about your stay that you'd like to share, we'd love to hear them! Your feedback helps us continue to deliver outstanding experiences to all our guests. See you next time!

6/10 Satisfaisant

Gilles, Mascouche

Voyage en couple
Les points forts : Personnel et service
Ordinaire
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 2 nov. 2023
Dear Gilles,Your input is essential in making our hotel better. We appreciate your stay at our hotel. We're glad to hear that you found our hotel experience ordinary, but we aim to exceed your expectations. We take all guest comments seriously, and we'll use your feedback to improve. Please know that your satisfaction is our priority, and we hope to have the opportunity to make your next stay exceptional. If there are specific areas where we can enhance your experience, please don't hesitate to let us know. Your input helps us continually strive for excellence.

8/10 Bien

Sylvie

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 27 mai 2023
Hi Sylvie,We highly value your feedback as we are constantly working towards enhancing our service. Thank you for taking the time to rate your recent stay with us. We eagerly anticipate the chance to host you again and ensure an even more exceptional experience in the near future.

8/10 Bien

paquerette

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
Choix du déjeuner ordinaire et propreté laisse a désirez
Séjour de 1 nuit en mai 2023
Réponse de Guest Relation Management le 3 mai 2023
Hi Paquerette,We are delighted by your kind words and look forward to your next visit. As we strive to provide you with a superior level of service, we will continue to enhance our facilities and amenities in order to exceed your expectations.

10/10 Excellent

Micheline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’est parfait comme emplacement pour s’arrêter en voyage.
Séjour de 1 nuit en avril 2023
Réponse de Manager le 22 avr. 2023
Hello Micheline,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Bien

Jean

Voyage en famille
Les points forts : Propreté et équipements
Très bruyant. Déjeuner très ordinaire. Un environnement non fumeur pas respecté : odeur de marijuana
Séjour de 1 nuit en mars 2023
Réponse de Guest Relation Management le 3 avr. 2023
Hi Jean,We value your feedback. Rest assured that we will share your comments with our housekeeping to investigate and address them promptly. Rest assured that we will continue to improve our operations, amenities, and facilities, including our breakfast offerings, to provide a pleasant experience for our guests. This is certainly not the impression or experience at our hotel that we had hoped for you to have, and we hope to have the opportunity to host you again in the future and offer you a better stay.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well situated and affordable.
Séjour de 1 nuit en mars 2023
Réponse de Guest Relation Management le 23 mars 2023
Hi Daniel,We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be comfortable and convenient. Thank you for taking the time to leave a review, and we hope to welcome you back soon!

8/10 Bien

Johanne

Séjour de 1 nuit en février 2023
Réponse de Manager le 12 mars 2023
Hello Johanne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Horrible

Denis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aucune empathie et respect observé dans une demarche avec la direction
Séjour de 1 nuit en février 2023
Réponse de Guest Relation Management le 15 févr. 2023
Hi Denis,Thank you for taking the time to leave feedback. We are disappointed to hear that the service provided by the hotel staff fell short of your expectations during your stay. We always want our valued guests to have an exceptional experience. Your feedback is greatly appreciated and will be thoroughly investigated. We hope you will give us another chance to redeem ourselves and earn your trust during your next stay.

10/10 Excellent

Mario

Réponse de Guest Relation Management le 8 mars 2023
Hi Mario,Our goal has always been to provide our guests with an exceptional experience, and we're so glad to know that we were able to do so for you. We greatly appreciate your perfect rating and we look forward to welcoming you again soon!

8/10 Bien

Maurice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Ordinaire chambre petite
Séjour de 1 nuit en janvier 2023
Réponse de Guest Relation Management le 9 janv. 2023
Hi Maurice,We value your feedback and are always striving to better serve you. Thank you for rating your stay and providing us with feedback regarding our facilities. We hope to have another opportunity to host you again soon.

8/10 Bien

Khay

Séjour de 1 nuit en novembre 2022
Réponse de Manager le 26 févr. 2023
Hello Khay,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Satisfaisant

Réjean

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Le lit fatigué! Service
Séjour de 1 nuit en novembre 2022

8/10 Bien

Line

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé et bon rapport qualité/prix. Choix très très limité pour le déjeuner inclu.
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 13 nov. 2022
Hello Line,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to someday have another opportunity to host your stay.

8/10 Bien

Pierre, J0E 1V0 CANADA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
k
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 6 nov. 2022
Hello Pierre,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Satisfaisant

Marjolaine

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Nous avons choisi cet hôtel parce qu’ils acceptaient les petits animaux….. À notre arrivée on nous a dit que les chats n’étaient pas acceptés!! Ils nous ont transféré juste à côté au Ramada qui appartient au même propriétaire Nous avions le choix de dire non!! C’est exact mais après 12 hres sur la route nous avions surtout besoin de nous reposer
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 11 oct. 2022
Hello Marjolaine,Thank you for your review and comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Satisfaisant

Maurice

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Bien ordinaire Pas de stylo ni papier Pas de directive donner pour internet Belle TV
Séjour de 1 nuit en avril 2022
Réponse de Manager le 18 avr. 2022
Hello Maurice, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our tv. We hope to someday have another opportunity to host your stay.

8/10 Bien

Lise

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2022
Réponse de Manager le 1 mai 2022
Hello Lise, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 Excellent

Yves

Séjour de 1 nuit en janvier 2022
Réponse de Manager le 12 févr. 2022
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Bien

celine

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2021
Réponse de WALTER GUEST RELATIONS le 23 déc. 2021
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU AGAIN SOON

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de WALTER GUEST RELATIONS le 12 déc. 2021
WE ARE HAPPY YOU ENJOYED YOUR STAY WITH US AND WELCOME YOU TO STAY WITH US AGAIN SOON.

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 4 déc. 2021
THANKS FOR THE REVIEW AND WE HOPE TO SEE YOU AGAIN SOON.

6/10 Satisfaisant

jacques

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel en général est correct mais les murs et corridors sont mince parce que on entend tout, on a été obliger d'appeler au front des pour faire baisser le volume de la radio et gens de la chambre à côté, on avait l'impression qu'ils étaient assis au pied du lit
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
WE ARE SORRY THAT YOU DID NOT ENJOY YOUR STAY WITH US, WE ARE CURRENTLY REMODELING AND HOPE YOU COME STAY WITH US AGAIN IN THE NEAR FUTURE

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR THE POSITIVE REVIEW AND WE ARE GLAD YOU ENJOYED OUR HOTEL WE HOPE TO SEE YOU AGAIN SOON

8/10 Bien

monique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR YOUR FEED BACK WE HOPE TO SEE YOU AGAIN SOON

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR YOUR FEEDBACK WE HOPE TO SEE YOU AGAIN SOON

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR STAYING WITH US PLEASE COME SEE US AGAIN SOON.

10/10 Excellent

Manon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Qualité prix excellent
Séjour de 1 nuit en novembre 2021
Réponse de WALTER GUEST RELATIONS le 20 nov. 2021
THANK YOU FOR STAYING WITH US PLEASE COME VISIT US AGAIN SOON.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Maria

Séjour de 1 nuit en avril 2024

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very comfortable stay for the price!
Séjour de 1 nuit en avril 2024
Réponse de Brianna le 11 mai 2024
Hi angela , Thank you for taking the time to let us know how you enjoyed your stay with us! It's good to hear from you, and we greatly appreciate that you've taken the time to share your five-star review!

8/10 Bien

Hugh John

Les points forts : Propreté et personnel et service
Linens and bathroom towels were excellent, fresh and bright white. Gentleman who checked us in was very pleasant. Hotel rooms dark and need updating. Carpet needs replacing.
Séjour de 1 nuit en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible.Also, we regret to discover that the carpet in your room was not thoroughly cleaned according to our high standards. It is through feedback like yours that we are able to quickly address housekeeping issues, and we thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations.

8/10 Bien

Marilyn, Ottawa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient. Staff was very nice.
Séjour de 1 nuit en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I have shared your compliments with our team, and I thank you for giving me the opportunity to recognize them for a job well done!

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient location and staffwas great. Wi-fi, however, was awful. Weak signal and very inconsistent.
Séjour de 7 nuits en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possibleWe will take into account your feedback on our Wi-Fi, as we are always looking for ways to accommodate our guests. Thank you for choosing Microtel Inn & Suites by Wyndham Harrisonburg, we look forward to the next time you visit.

10/10 Excellent

patricia

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Sally

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Toilet was broken and ran all night. Shower body was broken so that it only ran very hot or cold. Carpet was quite dirty. Staff sent someone to fix toilet on second day but he could not fix shower without parts.I really should have gotten a discount on the room but none was offered.
Séjour de 2 nuits en avril 2024
Réponse de Brianna le 23 avr. 2024
We regret to discover that our bathroom facilities were not thoroughly cleaned and properly maintained according to our high standards, It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues,and we thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. Also, we apologize for the disturbance you encountered during your stay with us.

8/10 Bien

Deborah

Voyage en couple
Les points forts : Propreté et personnel et service
Great location, just off the highway. Close to a. Purple places to eat. The hotel was very comfortable. And clean. Great shower pressure and hot water. Only problem is the hotel is noisy. Close to highway and lots of nighttime traffic.
Séjour de 1 nuit en avril 2024
Réponse de brianna le 11 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I have shared your compliments with our team, and I thank you for giving me the opportunity to recognize them for a job well done!

4/10 Médiocre

Bonnie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I paid for one night with the insurance, by credit card, in advance. The reservation was made thru Expedia. I then phoned the hotel personally to confirm the details. On arrival hotel demanded another $100 as a security deposit. That seems an exorbitant amount , and I would have expected a security deposit to be collected with the reservation cost, not sprung on an unsuspecting guest at arrival.
Séjour de 1 nuit en avril 2024
Réponse de brianna le 12 mai 2024
Thank you for taking the time to tell us about your experience Here at Microtel Inn and Suites by Wyndham ,I am sorry that our deposit charge policy did not meet your expectations; please allow me to express my sincerest apologies.

10/10 Excellent

Patricia A

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff. Clean rooms Ealking distance to dine
Séjour de 1 nuit en avril 2024
Réponse de Brianna le 11 mai 2024
Your five-star review means a lot to us! Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are thrilled to hear that you enjoyed our convenient location, great amenities, our high standards of housekeeping, and our friendly and welcoming staff. It is great to hear that you enjoyed the breakfast as well, and we are looking forward to your next visit to the area!

10/10 Excellent

Sarah, Weaverville

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, great staff
Séjour de 1 nuit en avril 2024
Réponse de Brianna le 12 mai 2024
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I have shared your compliments with our team, and I thank you for giving me the opportunity to recognize them for a job well done!