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Avis sur Hilton Harrisburg

3.5 out of 5
Hilton Harrisburg
One North Second Street, Harrisburg, PA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 483 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 1000." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Blanca

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Elizabeth Brandenberger Guest Services Manager le 22 mai 2024
Dear Blanca,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

8/10 Bien

Ahmet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access. Hilton standard.
Séjour de 1 nuit en mai 2024
Réponse de Elizabeth Brandenberger Guest Services Manager le 4 mai 2024
Dear Ahmet,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Zohreh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
front desk staff were excellent and very considerate, same with restaurant staff.
Séjour de 1 nuit en mai 2024
Réponse de Elizabeth Brandenberger Guest Services Manager le 4 mai 2024
Dear Zohreh,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Pete

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Elizabeth B Guest Services Manager le 2 mai 2024
Dear Pete,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Ray

Séjour de 2 nuits en avril 2024
Réponse de Elizabeth B Guest Services Manager le 2 mai 2024
Dear Ray,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Alisa

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Elizabeth Brandenberger Guest Services Manager le 29 avr. 2024
Dear Alisa,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Stephanie,Thank you for your review and for giving us a perfect rating! We are thrilled our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Stephany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just a one night stopover, but enjoyed a great meal at the bar and slept well before heading out in the morning.
Séjour de 1 nuit en avril 2024
Réponse de Elizabeth Brandenberger Guest Service Manager le 16 avr. 2024
Dear Stephany,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Jewel

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room and location! Staff was friendly and welcoming to my dog. Would highly recommend.
Séjour de 1 nuit en avril 2024
Réponse de John GSM le 7 avr. 2024
Thank you for staying with us Jewel, we are happy we made your stay a great one and look forward to your return with us. :)

10/10 Excellent

Christopher

Séjour de 1 nuit en avril 2024
Réponse de Elizabeth Brandenberger Guest Services Manager le 29 avr. 2024
Dear Chritopher,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Olvis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice place to spend your vacation. you will find almost everything you need around.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Olvis,Thank you for vacationing at Hilton Harrisburg. Guests are cared for, valued, and respected at our hotel, so we're pleased you had a lovely stay. With a great spot in downtown Harrisburg, shopping is just a short walk away. Come back soon!

10/10 Excellent

Candy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in the middle or close to our event. Plus very friendly and clean.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Candy,Our goal is to ensure we always have high marks on the three "C's" that are so important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer and we hope to welcome you back to Hilton Harrisburg the next time you're in the area.

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went to Harrisburg for a show at XL Live, had a lot of fun! The Hilton was clean and staff was friendly.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Maria,Thank you so much for choosing to stay with us at Hilton Harrisburg. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Bien

Edward

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Elizabeth Brandenberger Guest Service Manager le 6 avr. 2024
Dear Edward, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

8/10 Bien

Kim

Séjour de 2 nuits en mars 2024
Réponse de Elizabeth Brandenberger Guest Service Manager le 6 avr. 2024
Dear Kim, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was wonderful
Séjour de 2 nuits en février 2024
Réponse de General Manager le 6 mars 2024
Dear David,Thank you so much for the five-star rating. We're so happy to know that you had a wonderful experience with us overall, and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Michael,Your perfect rating means the world to us, and we're so happy to know that our prime location was perfect for your needs. Thank you so much for the review and we hope to see you again soon.

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the lobby bar. If you like bourbon, you’ll love this place. Bartenders were awesome. Did not like the decking around the pool. It is very slippery and dangerous.
Séjour de 4 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Steven,Thank you for joining us at Hilton Harrisburg and for sharing your valuable feedback. While we are sorry you had a concern at the pool, we are happy to hear our great bartenders helped you have such a wonderful visit. Your comments are important and will be shared with the team. We look forward to welcoming you back again soon.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Elizabeth Brandenberger Guest Service Manager le 6 avr. 2024
Dear James, Thank you for taking your time to send in your review. I am glad we me your expectation and look forward to you staying with us again.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Elizabeth Brandenberger Guest Service Manager le 6 avr. 2024
Dear Brian, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

4/10 Médiocre

Asli

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There was no soap in the bathroom
Séjour de 1 nuit en février 2024
Réponse de General Manager le 14 févr. 2024
Dear Asli,Thank you for your feedback, it is unfortunate that our accommodations were not as equipped as expected. Please know that our team is always willing to provide any extra amenities at your request, and we hope that this was the only issue you encountered while you were with us. In the future, we hope for another opportunity to improve your perceptions.

10/10 Excellent

Morgan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Morgan,Thanks for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 Excellent

Charlotte

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PA Realtor
Fantastic!
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 31 janv. 2024
Dear Charlotte,Exceptional is a word we love to hear! Thank you so much for your glowing review and perfect rating. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 29 janv. 2024
Dear Patrick,It was a pleasure hosting you at Hilton Harrisburg! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 Bien

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was comfortable, staff friendly and the restaurant was great
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Shannon,Thank you for taking a moment to leave a review. We're pleased you were comfortable during your stay and that our hospitable team left you feeling cared for, valued, and respected! Receiving recognition for our great restaurant is always appreciated as well. It was a pleasure having you here, and we hope you return soon.

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice facility and location.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear James,Thank you for choosing Hilton Harrisburg for your recent stay. We are happy our location was convenient for you and that you enjoyed our hotel. We love to be sure our guests feel cared for, valued, and respected. We can't wait for your next visit.

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great food, great service, room was spacious, big conference rooms
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 16 janv. 2024
Dear Sara,Thank you for sharing your five-star review of Hilton Harrisburg with us. We're pleased to see that you were cared for, valued, and respected during your stay with us. We hope to welcome you back soon.

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant was good not an afterthought
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 14 janv. 2024
Dear Daniel,Thank you for visiting Hilton Harrisburg. We're grateful you took a moment to share your positive feedback for our restaurant, and it was our pleasure to serve you. Please come back and see us again!

6/10 Satisfaisant

Terrance

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Could not adjust the heat in the room. Would always default to 73 degrees. That is unsat.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 janv. 2024
Dear Terrance,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with the temperature in your room. As we want all guests to feel cared for, valued, and respected, we apologize if we were unaware of the issue with your heating system. Given another opportunity, we hope we can host you for the stay you expected.

10/10 Excellent

Erica

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very accommodating and welcomed my 2 dogs. Great location if you need to be near the hospital. Generous sized rooms and pleasing common areas. Will definitely stay there again when I am back in the area. Valet parking attendants very friendly. People at the Front desk are lovely.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 2 janv. 2024
Dear Erica,Thanks for being a valued guest of Hilton Harrisburg and for your review. We are pleased you enjoyed our convenient location, spacious accommodations, and friendly team. It was a pleasure having you as a guest, and we want to invite you back again anytime!

8/10 Bien

Annette

Great location, spacious room, good restaurant,overall very comfortable
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 2 janv. 2024
Dear Annette,Thank you for taking the time to share your positive review! We always aim to provide a welcoming and pleasant environment for our guests, and we're pleased to hear that we accomplished this with your stay. Your feedback is appreciated, and we look forward to welcoming you back to Hilton Harrisburg for another comfortable and enjoyable visit!

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The best staff I have encountered. From the valet parking to the front desk to the wait staff at the restaurant, absolutely top notch professionals.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Stephen,Thank you for the outstanding review of your recent stay at Hilton Harrisburg. We're glad your excellent visit with us can be directly attributed to our exceptional staff. You can be sure your kind words will be shared with our valet, front desk, and restaurant teams. It would be our pleasure to host you again in Harrisburg, so come back soon!

2/10 Horrible

Sheba

Les points faibles : Personnel et service
What I didn't like about the self-service and the property is beat the fact that I had to go downstairs and a couple of times of the heat up my food in the microwave my frigerator my room 1009 was warm it was not cold enough for me I think I should deserve a half of my refund back because I was not pleasure of they won't even use my points that I deserve and that I have as a part of my package I wasnot happy staying at the Hilton on the North 2nd Street I would like to have half of my refund back at least 150 I was charged for a place that I was not satisfied at
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Valerie

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Linda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

SAMEER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Matthew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The phone in the room did not work. It was 76 degrees in the room no matter what we set the temperature to. The iron did not work. Hilton isn’t what it used to be.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 5 déc. 2023
Dear Matthew,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully, in your case, we failed to meet the criteria. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again.

6/10 Satisfaisant

Joanne

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There was no microwave in the room. The room was way too hot and we couldn't use the thermostat. The front desk staff were nice, but one waitress in the restaurant was very rude!
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Joanne,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet those criteria. Your willingness to share your thoughts with us is genuinely appreciated.

6/10 Satisfaisant

Theresa

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Couldn't get a handicapped appropriate bathroom. Very uncomfortable
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Theresa,Thank you for sharing your experience. We're disappointed to hear about your discomfort due to the room type booked through Expedia. We do our best to accommodate all of our guest's needs based on the information provided by Expedia. We hope to have the opportunity to see you again in the future.

8/10 Bien

cyril

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The unique thing about this hotel is the location, right in the middle of downtown Harrisburg PA and surrounded by night life and restaurants.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 28 nov. 2023
Dear Cyril,Thank you so much for taking the time to share your thoughts with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

8/10 Bien

Eric

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Front desk was hard to find. Cleanliness- random cups outside of our door when we first got to the room, which made it feel as though the room wasn’t clean.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 20 nov. 2023
Dear Eric,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. Please accept our apologies, however, for any concerns about cleanliness and for any difficulty locating the check-in. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.

4/10 Médiocre

Maureen

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Bad bathroom door
There was difficulty in shutting the bathroom door, I got stuck in the bathroom when the door would not open , had to wait 1/2 hr for my husband to return to help me , I had no phone with me so I couldn’t call the office, The phone in the room didn’t work so my husband had to go down to the front desk to get help. A repair man came w/in 10 minutes he was able to repair the door . I was just lucky my husband wasn’t gone for long !!
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 20 nov. 2023
Dear Maureen,We appreciate you reaching out to share your recent experience at our property. We're very sorry to hear of the unfortunate incident with your bathroom door and that you were unable to unlock it. Please accept our apologies for any disturbance and inconvenience this caused; however, we're pleased that a member of our maintenance team was able to resolve the issue. Thank you for sharing your valuable feedback, and we hope to provide a better stay the next time you're in the area.

10/10 Excellent

Joan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for visiting the capital, but Harrisburg really needs to clean up their streets
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 19 nov. 2023
Dear Joan,Thank you for taking the time to leave us a five-star review. We are delighted to hear that our location was convenient for your visit. At Hilton Harrisburg, our top priority is to provide our guests with a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. We appreciate your patronage and look forward to welcoming you back.

10/10 Excellent

Laurene

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

William

Séjour de 3 nuits en novembre 2023