Avis
7,4
Bien
7,8/10
Propreté
8,2/10
Personnel et service
6,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
29 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dee le 30 avr. 2024
I do apologise for the issues of your stay. If had you had been forthcoming before your stay we could have accommodated you a bit better if we had known in advance that you would have you service dog with you. We are a pet friendly hotel and do have pet friendly rooms that are assigned to pet owners only. We are very cautious to our guest that might have various allergies and can not allow animals even service dogs in rooms not assigned for pets. The room I showed you was a non smoking room that was pet friendly. That was your issue, ( you wanted a King room that no pets had been in). I rented that room to someone a few minutes after you left and they had no issues and I even asked them if they smelled any type of cigarette smell. They didn't! We didn't charge expedia for your stay so the refund will be on them. Depending on the package you got with them will determine if its refundable. However, we didn't charge for the stay. I would suggest for your future bookings to call ahead and let the hotel know before arriving that you have a service dog so that you won't have any further issues.
8/10 Bien
Aurora
15 avr. 2024
Les points forts : Propreté et personnel et service
Aurora
Séjour de 2 nuits en avril 2024
Réponse de Dee le 2 mai 2024
THANK YOU AURORA FOR LETTING US KNOW HOW YOUR STAY WITH US WAS.
10/10 Excellent
Kandy
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kandy
Séjour de 2 nuits en avril 2024
Réponse de Dee le 10 avr. 2024
Thank you Kandy for letting us know how your stay was. We hope to see you again.
10/10 Excellent
Terry
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant
Terry
Séjour de 1 nuit en février 2024
Réponse de Dee le 8 mars 2024
Thank you Doris for letting us know how your stay was.
8/10 Bien
Jeremy
12 nov. 2023
Les points forts : Personnel et service
Jeremy
Séjour de 2 nuits en novembre 2023
Réponse de DEE le 13 nov. 2023
Thank you Jeremy for taking the time to let us know how your stay was.
8/10 Bien
Kevin
12 nov. 2023
Les points forts : Propreté et personnel et service
Kevin
Séjour de 1 nuit en novembre 2023
Réponse de DEE le 13 nov. 2023
Thank you Kevin for taking the time to let us know how your stay was.
10/10 Excellent
Charles
Voyage en famille
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charles
Séjour de 1 nuit en novembre 2023
Réponse de DEE le 6 nov. 2023
Thank you Charles for choosing to stay with us and letting us know how we are doing.
8/10 Bien
Rick
Voyage d’affaires
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rick
Séjour de 10 nuits en octobre 2023
Réponse de DEE le 6 nov. 2023
Thank you Rick for letting us know how we are doing.
6/10 Satisfaisant
Michael
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en octobre 2023
Réponse de DEE le 13 nov. 2023
Thank you for taking the time to let us know how your stay was.
8/10 Bien
Michael
Voyage en couple
25 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en septembre 2023
Réponse de DEE le 10 oct. 2023
Thank you for taking the time to give us your feedback.
6/10 Satisfaisant
Connie
24 sept. 2023
Connie
Séjour de 1 nuit en septembre 2023
Réponse de DEE le 13 nov. 2023
Thank you Connie for letting us know how we are doing.
8/10 Bien
Donna
Voyage en famille
22 sept. 2023
Donna
Séjour de 2 nuits en septembre 2023
Réponse de DEE le 10 oct. 2023
Thank you Donna for letting us know how your stay with us was. We look forward to seeing you for future stays.
10/10 Excellent
Doug
Voyage en groupe
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome Stay!!!
Doug
Séjour de 2 nuits en septembre 2023
Réponse de DEE le 15 sept. 2023
Thank you Doug for taking the time to let us know how your stay was! We look forward to seeing you again.
4/10 Médiocre
John
Voyage en famille
11 sept. 2023
Les points faibles : Équipements
John
Séjour de 1 nuit en septembre 2023
Réponse de DEE le 10 oct. 2023
So sorry your stay wasn't what you expected. We have all new furniture in all rooms, hardwood flooring and a new new paint job in almost every room now. We have been in renovation mode for the past year and each room will be fully renovated very soon.
8/10 Bien
Delbert
Voyage en couple
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delbert
Séjour de 1 nuit en septembre 2023
Réponse de DEE le 8 sept. 2023
Thank you for taking the time to let us know how your stay with us was. W look forward to seeing you in future.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
5 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Rock hard beds.
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
4/10 Médiocre
Cecil
Voyage en famille
21 août 2023
Les points faibles : Équipements
Cecil
Séjour de 1 nuit en août 2023
10/10 Excellent
Charles
Voyage en famille
19 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Charles
Séjour de 1 nuit en août 2023
Réponse de DEE le 29 août 2023
Thank you Charles for your feedback we are delighted to hear that your stay was pleasing. We hope to have you stay with us in the future.
10/10 Excellent
Tiffany
Voyage en couple
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en juillet 2023
Réponse de DEE le 21 juil. 2023
Thank you for taking the time to let us know how your stay was. This is very important for us to be able to be sure each guest is taken care of! Thank you for staying with us!
8/10 Bien
Robert
Voyage en couple
8 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en juillet 2023
Réponse de DEE le 9 juil. 2023
Thank you for letting us know where we can improve. We aren't under new ownership however we are constantly making up- grades to the property. In the fall we should have all new furniture as well as a few other things for the rooms. Once again thank you for your feedback.
10/10 Excellent
Tiffany
Voyage en couple
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en juin 2023
Réponse de DEE le 18 juin 2023
Thanks For your feedback and letting us know how we are doing. We look forward to having you stay with us again.
8/10 Bien
Keith A
Voyage en famille
3 juin 2023
Les points forts : Propreté
Keith A
Séjour de 1 nuit en juin 2023
Réponse de DEE le 11 juin 2023
Thank you Keith for your feedback. I'm sorry that the breakfast was poor. We will definitely look into that. Thanks for letting us know where we can improve.
10/10 Excellent
Anna, Memphis
Voyage en groupe
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en mai 2023
Réponse de DEE le 30 mai 2023
Thank you Anna for letting us know how your stay was. Thanks for choosing to stay with us.
6/10 Satisfaisant
Steve
Voyage en famille
25 mai 2023
Steve
Séjour de 3 nuits en mai 2023
Réponse de DEE le 25 mai 2023
Steve, I am so sorry that things were not 100% here. We are short staffed and try to meet every need. I at any point and time can be reached and if I had known of your inconveniences I would have personally taken care of anything needed. Our desk clerks also help in housekeeping and laundry so that is most likely where he was or if it was really early he might have worked the night before and was trying to get a nap before starting the day.(because we are severally short staffed) I do hope that in the future if your in the area you at least stop in so we can chat. Thank you again for your feedback.
10/10 Excellent
Roland
23 mai 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Roland
Séjour de 2 nuits en mai 2023
Réponse de DEE le 24 mai 2023
Thank you Roland for letting us know how your stay was. We look forward to having you stay with us again.
10/10 Excellent
Debra
Voyage en famille
21 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 2 nuits en mai 2023
Réponse de DEE le 21 mai 2023
Thank you for your feedback.
10/10 Excellent
samantha
12 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
samantha
Séjour de 2 nuits en mai 2023
Réponse de DEE le 11 juin 2023
Thank you Samantha for your feedback. We hope to see you again for future stays.
6/10 Satisfaisant
Larry
Voyage en couple
10 mai 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Larry
Séjour de 1 nuit en mai 2023
Réponse de DEE le 13 mai 2023
Hi, I am very sorry that you were unhappy with your stay. I would have loved to opportunity to have fixed any issues that you had and or given you a different room.
6/10 Satisfaisant
Maria
Voyage en famille
4 mai 2023
Les points forts : Personnel et service
Maria
Séjour de 1 nuit en mai 2023
Réponse de DEE le 7 mai 2023
Thank you Maria for sharing your feedback with us. I hope you will choose to stay with us again if your in the area.
10/10 Excellent
Leah, Memphis
27 mars 2023
Leah
Séjour de 2 nuits en mars 2023
Réponse de DEE le 7 mai 2023
Thank you Leah for choosing to stay with us and giving us feedback to know how we are doing.
10/10 Excellent
Jeffery
18 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeffery
Séjour de 1 nuit en mars 2023
Réponse de DEE le 20 mars 2023
Thank you for taking the time to let us know how we are doing.
10/10 Excellent
Michael
Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
15 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Réponse de DEE le 17 mars 2023
Thank you so very much for your kind words and for letting us know how we are doing. We look forward to having you stay with us in the future.
10/10 Excellent
Peggy
27 févr. 2023
Peggy
Séjour de 1 nuit en février 2023
Réponse de DEE le 28 févr. 2023
Thank you Peggy for letting us know how we are doing your feedback is very important and appreciated.
4/10 Médiocre
Deborah
Voyage en famille
13 févr. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en février 2023
Réponse de DEE le 21 févr. 2023
Thank you for taking the time to let us know where we need improvement. We are in a small town so we are basic. I would however have changed or even upgraded you room if I had known this during your stay that the faucet handle had these issues. Thank you for your feed back.
2/10 Horrible
Diane
Voyage d’affaires
25 janv. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diane
Séjour de 1 nuit en janvier 2023
Réponse de DEE le 6 févr. 2023
I do apologise for the inconveniences during your stay. I did act right away and upgraded your room at no cost. However we has a snow storm and due to that the power went out. This we had no control over.
4/10 Médiocre
Nicholas
Voyage en famille
23 janv. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad place to stay
Nicholas
Séjour de 2 nuits en janvier 2023
Réponse de DEE le 23 janv. 2023
I do apologize for any inconveniences during your stay. We will check into everything and make sure these things don't happen again. The breakfast is located in the refrigerator and is self serve so once again i do apologise for the misunderstanding. Thank you for your feedback.
8/10 Bien
Ernest
14 janv. 2023
Ernest
Séjour de 1 nuit en janvier 2023
Réponse de DEE le 28 janv. 2023
I do apologize for the inconveniences during your stay. Regarding the spot on the sheet I did upgrade you to a king room at no cost and told you if there were any issues I would make sure that it was taking right away. However the power outage we had no control of and cant help those things. We got several inches of snow and sometimes these things happen. Thank you for your feedback and letting us know where we can improve.
8/10 Bien
Voyageur vérifié
Voyage en famille
5 janv. 2023
Les points forts : Personnel et service
As advertised
Voyageur vérifié
Séjour de 1 nuit en décembre 2022
Réponse de Management le 11 janv. 2023
Thank you your feedback. I do apologize for any inconveniences during your stay. The owner does not mail things left behind to guest so if a staff member offered to mail this to you they would be doing this on their personal time with their personal money the hotel doesn't cover any expense's for these things. So if was offer to you please be patient and hopefully they will get back to you.
6/10 Satisfaisant
Randall S
18 déc. 2022
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Randall S
Réponse de DEE le 19 déc. 2022
I do apologise that this was an uppleasing experience for you. These issues will be addressed and action will be taken to ensure things are running smoother. Thank you for your feedback and letting us know where we can do better for future guest.
8/10 Bien
April, Cincinnati
11 déc. 2022
April
Séjour de 1 nuit en décembre 2022
8/10 Bien
Ann
18 nov. 2022
Ann
Séjour de 1 nuit en novembre 2022
10/10 Excellent
Kayla
Voyage en couple
8 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kayla
Réponse de DEE le 16 déc. 2022
Thank you so much for letting us know how we are doing we look forward to having you stay with us again.
10/10 Excellent
Amanda
26 oct. 2022
Amanda
Séjour de 1 nuit en octobre 2022
Réponse de DEE le 1 nov. 2022
Thank you so much for choosing to stay with us.
10/10 Excellent
Kayla
25 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kayla
Séjour de 1 nuit en octobre 2022
Réponse de DEE le 1 nov. 2022
Thank you so much for choosing to stay with us.
10/10 Excellent
Leah, Memphis
23 oct. 2022
Les points forts : Propreté et personnel et service
Leah
Séjour de 2 nuits en octobre 2022
Réponse de DEE le 1 nov. 2022
Thank you Leah it always a pleasure to have you and your father.
2/10 Horrible
Molly
Voyage en groupe
22 oct. 2022
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Much needed renovation and cleaning!
Molly
Séjour de 1 nuit en octobre 2022
Réponse de DEE le 1 nov. 2022
I do apologize for the conditions of your stay. We will get these things addressed and taken care of. Thank you for letting us know where we are needing improvement.
8/10 Bien
Sherrie
15 oct. 2022
Sherrie
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Danny
10 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danny
Séjour de 2 nuits en octobre 2022
10/10 Excellent
tommy
Voyage en famille
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tommy
Séjour de 2 nuits en septembre 2022
Réponse de DEE le 3 oct. 2022
Thank you so very much for taking the time to let us know how we are doing and we look forward to having you stay with us in the future.
10/10 Excellent
Michael
Voyage en famille, Voyage avec des animaux de compagnie
23 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en septembre 2022
Réponse de DEE le 3 oct. 2022
We enjoyed having you stay with us and thank you for your kind words! We look forward to having you stay with us again.