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Avis sur Silk Collection Hotel & Spa

4.5 out of 5
Silk Collection Hotel & Spa
58 Hang Gai Street, Hoan Kiem District,, 58, Hanoi, HAN

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 50 avis sur 86." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 86." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 86." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 86." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 86." "

8,8/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Chambre sans fenêtre, malheureusement.
Séjour de 3 nuits en décembre 2019
Réponse de Ha Nguyen le 16 déc. 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Déçu
Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.
Séjour de 1 nuit en novembre 2019
Réponse de Ha Nguyen le 23 déc. 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en mars 2020

8/10 Bien

D, Glasgow

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, breakfast was really good and staff were really helpful, would stay here again.
Séjour de 2 nuits en février 2020
Réponse de Silk Collection Hotel and Spa Team le 4 mars 2020
Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

XINCHAO, 東京

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ハノイでの常宿にしています。 旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。
Séjour de 4 nuits en février 2020
Réponse de Silk Collection Hotel and Spa Team le 4 mars 2020
Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
Séjour de 2 nuits en février 2020
Réponse de Silk Collection Hotel and Spa Team le 4 mars 2020
Dear Mr/ Ms. Anonymous, I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de Ha Nguyen le 21 févr. 2020
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
Séjour de 1 nuit en février 2020
Réponse de Chris DO le 14 févr. 2020
Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

KK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
Séjour de 4 nuits en février 2020
Réponse de Chris Do le 14 févr. 2020
Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
Séjour de 1 nuit en février 2020
Réponse de Chris Do le 11 févr. 2020
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
Séjour de 1 nuit en février 2020
Réponse de Chris Do le 11 févr. 2020
Thank you for staying Silk Collection hotel and spa! Apologies for your inconvenience. We want to express our sincerest appreciation to you for having chosen our hotel Hanoi for your stay recently. It’s a pleasure for us when having you as our guests. Secondly, we also would like to apologize for all the inconvenience that you have had during the time stay at our hotel due to the room’s cleaning. We really apologies for the problem because our room cleanliness and have not checked carefully at your check-in time. After receiving your information, I did meet the housekeeping and spa team to work out with their problems. That is a big lesson for them. They asked me to send an apology to you. I hope that you can accept our saying sorry even it is late. We promise you those same situations will never happen with other guests anymore. I hope our sincere would touch your heart. In the near future, we would love to show our effort if you have the chance to come back here with us. After all, thank you for your kindness and big support. I wish you good health, success, and happiness.

10/10 Excellent

BINH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2020
Réponse de Chris Do le 11 févr. 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en janvier 2020
Réponse de Chris Do le 11 févr. 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2020
Réponse de Chris Do le 11 févr. 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Goed hotel op fantastische locatie
Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).
Séjour de 3 nuits en janvier 2020
Réponse de Chris Do le 11 févr. 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good location, lovely staff and the breakfast buffet was one of the better I have experienced.
Séjour de 4 nuits en décembre 2019
Réponse de Ha Nguyen le 29 déc. 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Mala relación calidad precio
El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general. Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes. La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente. La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos. Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.
Séjour de 2 nuits en décembre 2019
Réponse de Chris Do le 11 févr. 2020
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are what makes this hotel so good. They are both friendly and attentive.
Séjour de 4 nuits en décembre 2019
Réponse de Ha Nguyen le 23 déc. 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
No windows.Overpriced.Great staff. Poor management
Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover
Séjour de 5 nuits en décembre 2019
Réponse de Ha Nguyen le 23 déc. 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフはとても親切です！ ベッドも快適でした。 何処へも行きやすく立地は最高です。 部屋に窓がないことだけがマイナスでした。
Séjour de 2 nuits en décembre 2019
Réponse de Ha Nguyen le 23 déc. 2019
Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

Hristo

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant Stay at Silk Collection Hotel & Spa
The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.
Séjour de 2 nuits en novembre 2019
Réponse de Ha Nguyen le 16 déc. 2019
Dear Mr/ Ms. Hristo, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 Excellent

H.H, 東京

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
施設についてはとても良く整備されています。
Séjour de 3 nuits en novembre 2019
Réponse de Chris Do le 23 nov. 2019
Thank you for your review. All of your satisfaction is our happiness for working in tourism inside a small area but strong competition. We know in the future, we need to do much more than that. However, your encouragement will be the big spirit for all our young teams here by trying our best.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.
Séjour de 1 nuit en novembre 2019
Réponse de Chris Do le 23 nov. 2019
We appreciated for your precious review. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Chris Do le 23 nov. 2019
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are all very engaging, and the location is excellent
Séjour de 2 nuits en novembre 2019
Réponse de Chris Do le 23 nov. 2019
Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Chris Do - General Manager le 16 nov. 2019
Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ottia posizione!
hotel in ottima posizione. Tutto il centro di Hanoi è raggiungibile a piedi. Colazione ottima sia per dolce che per salato. Molto carino anche il bar sul tetto. camere nuove e ben tenute. Assolutamente consigliato
Séjour de 3 nuits en novembre 2019
Réponse de Chris Do - General Manager le 16 nov. 2019
Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 Excellent

Gian Luigi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de the Customer Support Department le 14 nov. 2019
Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future. Best regards!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great boutique hotel in Central Hanoi that is clean, quiet with knowledgeable staff. An adequate breakfast selection with a great view from the sky bar at night time.
Séjour de 2 nuits en octobre 2019
Réponse de Chris Do le 10 nov. 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is excellent. The staff were terrific. The manager Mr Do and the front reception counter staff were very helpful and always available. They would call a grab car or give directions. The Skybar was a cool place to hang out but the drinks were expensive. If you want a room with a window you must book the superior room. Read the fine print because rooms from the 4th floor down have no windows. These rooms are still very nice and a little less expensive.
Séjour de 3 nuits en octobre 2019
Réponse de Chris Do le 10 nov. 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 Excellent

Aurora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location & amiable hotel managers
Staying at Silk Collection Hotel made our quick stay wonderful (two days only) Its location is very much accessible to dining & shopping.I highly recommend Silk Collection Hotel when in Vietnam.
Séjour de 2 nuits en octobre 2019
Réponse de Customer Service Department le 10 nov. 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

2/10 Horrible

yoonin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
다른 곳을 먼저 고려하시길..
호텔 예약을 했는데 방 문제가 있다고 자매 호텔로 보내네요.. 갔거니 새로 지어서 페인트 냄새가 심하고 온수도 안나와 결국 다른 호텔로 옮겼습니다. 나름 직원들은 최선을 다하려고 했지만, 최악이었네요.
Séjour de 2 nuits en octobre 2019
Réponse de Chris Do - General Manager le 30 oct. 2019
Dear yoonin, Thank you for your detailed feedback via expedia.com. We are disappointed that you had a less than satisfactory experience at the Silk Collection hotel and would love to refund 100% this booking for you. Please contact with us or Expedia customer support about this case. I am Chris - General Manager will be following this case. Best regards.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
We found the staff to be incredibly friendly & helpful. They even packed us a breakfast to takeaway seeing as we had to leave early in the morning, before breakfast was open. We were very disappointed by the room though. We thought we had been thorough in our booking but we missed the small print that said the Standard room does not have a window. We’d deliberately avoided other places who had been more upfront about their window-less rooms. The room was incredibly dark & depressing & we spent as little time in there as possible. The lighting was very poor. The rooftop bar was amazing however & we were lucky enough to be there when they had live music which was fantastic. Expensive drinks but worth it for the experience.
Séjour de 1 nuit en octobre 2019
Réponse de Chris Do le 10 nov. 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 Excellent

Ban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No regrets
Very helpful and friendly staff. Willing to go the extra mile to make sure customers enjoy their stay. Location was excellent within walking distance to most eating places and tourist attractions.
Séjour de 7 nuits en octobre 2019
Réponse de Chris Do le 10 nov. 2019
Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋은 호텔이였습니다
위치는 최고 도보로 구시가지 왠만한 지역이 커버되는 최상의 조건. 직원들도 너무 친절하고 좋음. 구시가지에 있어서 그런지 방은 작음
Séjour de 4 nuits en octobre 2019
Réponse de Customer Services Department &Silk Collection Team le 16 oct. 2019
Dear Mr/ Ms.좋은 호텔이였습니다 , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 8/10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

10/10 Excellent

Ninik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I and my husband stay in Silk collection hotel for
I and my husband stay in Silk collection hotel for 2 days. The room is very nice and boutique, the breakfast is nice and delicious. the staff especially Ms Ha is very friendly and helpful, they made supprise on my birthday and gave us a cute gift, that i love it. Thank you all staff at Silk collection hotel, we hope we will come back again with our family in the near future...
Séjour de 1 nuit en octobre 2019
Réponse de Lan le 14 oct. 2019
Dear Mr/Ms. Ninik, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

Yu Duen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good service.
Séjour de 2 nuits en octobre 2019
Réponse de Lan le 14 oct. 2019
Dear Mr/Ms. Yu Duen, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

PeterB, Utah

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is friendly and works very hard to please. Location is perfectly located in old quarter.
Séjour de 1 nuit en octobre 2019
Réponse de Lan le 14 oct. 2019
Dear Mr. Peter, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay!
The stay at the hotel was perfect! Very nice crew that would love to help with any question or request. The location is also excellent since it is in the old quarter, pretty much close to anything by a short walking distance. The room was lovely (We stayed on the 9th floor, room 904) with a nice city view and they seemed to really think about the details. One more thing - The bar on top is really fun and has a magnificant view over the city. Thanks alot!
Séjour de 2 nuits en octobre 2019
Réponse de Lan le 14 oct. 2019
Dear Mr. David, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de Charlie Vu le 7 oct. 2019
Dear Pamela, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 Excellent

Amer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
comfort
It was nice to stay there clean room wifi good
Séjour de 1 nuit en septembre 2019
Réponse de Charlie Vu le 8 oct. 2019
Dear Amer, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 Excellent

Tong Shing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Fantastic Hotel for your stay in Hanoi
Staff is friendly and attentive to guests’ needs. Tried to address and address noise from roof top sky bar as we were staying on the 9th floor.
Séjour de 5 nuits en septembre 2019
Réponse de Charlie Vu le 7 oct. 2019
Dear Tong Shing, Thank you for your valued feedback. I am really glad to hear something from you about our staffs, which makes us have more inspiration to serve our guests. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
We were "upgraded" supposedly to a bigger room but still felt very narrow and non functional window. The place was clean and ok for a night or two.
Séjour de 1 nuit en septembre 2019
Réponse de Charlie Vu le 21 oct. 2019
Dear Valued Guest, Thank you for your valued feedback. We really want you have a great time in our hotel, we did our best for you. We will try our service to serve you better in next time. Thank you so much. Best Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
スタッフは大変良かった。
Séjour de 1 nuit en septembre 2019
Réponse de Charlie Vu le 2 oct. 2019
ご意見ありがとうございます。 またお会いしましょう

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
旧市街エリアの中で周囲にはショップや現地スーパーなど買い物に便利で、聖堂やホアンキエム湖にも近く、観光の拠点とするには素晴らしい立地です。スタッフがとても親切な方々ばかりでした。基本的に英語でしかやりとりしなかったので、日本語が通じるかは不明です。
Séjour de 3 nuits en septembre 2019
Réponse de Charlie Vu le 24 sept. 2019
コメントありがとうございます。 私はあなたがホテルで素晴らしい時間を過ごしたことを知ってうれしいです。 次回お迎えするのを楽しみにしています

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en septembre 2019
Réponse de Charlie Vu le 2 oct. 2019
Dear Guest, Thank you for your feedback. We will strive all best things to improve our service. I hope to welcome you next time to give you better service. Have a good day Best Regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
It was not clean. but the staffs are very nice and breakfast is good as well. I hope its cleanliness will be better. If so, I want to visit again. thanks TONY.
Séjour de 3 nuits en septembre 2019
Réponse de Charlie Vu le 2 oct. 2019
Dear Guest, Thank you for your valued feedback. We are really appreciated for that, we will strive to enhance our service better. I hope to welcome you agian in near future. Best Regards

8/10 Bien

LAL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at this hotel are always helpful and would make things work for you. One of the senior staff at the lobby, Michael, was exceptional as he could sense your distress if you had any and would check on you and offer his help without approaching him. Most staff are able to understand simple English in this hotel. Communicating your needs would not be a major issue. One thing to note is the bathroom size which is rather small and yet they managed to include a bath tub into it. Would definitely be a plus after a day out from the activities and soaking your tired body in it. This however happened to be elevated and if you are not one that likes the idea of “dipping” in, you may just want to give it a miss. Facilities are basic but sufficient for a week’s stay and if you like some cityview and fresh air, do give yourself some time at the Skybar located on the highest floor in this building.
Séjour de 4 nuits en septembre 2019
Réponse de Charlie Vu le 2 oct. 2019
Dear LAL, Thank you for your feedback. We think that we did do all our best things for you when you stayed here. I look forward to welcoming you next time. Have a good day. Best Regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very nice and the staff was accommodating. When asked if I had any suggestions for improvement, they went above and beyond to apologize for the stay not being perfect because I made a small suggestion. It was amazing hospitality! They drove us to train station and also let us shower before our train after check out!
Séjour de 1 nuit en septembre 2019
Réponse de Charlie Vu le 2 oct. 2019
Dear Our Guest Thank you very much for your appreciation. We always strive to improve the quality of service for our customers. I look forward to welcoming you back. Have a good day. Best Regards

8/10 Bien

STEVE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good except for level 2 rooms.
The hotel is located at a very centralised location, just 5mins walk from the Hoan Kiem lake. Overall service is good. However, my room is in level 2 which seems to be much lower in height and the shower area is designed badly with a bathtub that requires you to enter the bathtub to shower, making the overall height much lowered. I had to bend my head when showering.
Séjour de 2 nuits en août 2019
Réponse de Charlie Vu le 2 oct. 2019
Dear Mr Steve, Thank you for your feedback. I am really happy to know that you have a great time in our hotel. We always do all the best things for our guests, we will impove to our service to serve our guests better. We hope to welcome you in near future. Have a good day. Best Regards Charlie Vu Sales Manager