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Avis sur Minasi HanoiOi Hotel

3 out of 5
Minasi HanoiOi Hotel
30 Ba Trieu Street, Hoan Kiem District, Hanoi

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 20." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 20." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 20." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 20." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 20." "

9,4/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Stephen, Seattle

Les points forts : Personnel et service et équipements
Room smelled and there was a lot of cigarette smoke in the hallway. Lights in the hallway were turned off, so I had to use cell flashlight to find elevator and my room.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Andréa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall it was comfortable and clean. The location is great. The staff are helpful. The only thing not so good is the walls are thin and can hear the neighbours talking on the phone and children crying. There was also noise from the water pipes when guest from other rooms are taking showers or flushing toilets.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Wai Keung

Séjour de 2 nuits en mars 2023
Réponse de Liam Dao le 25 mars 2023
Dear Wai Keung,On behalf of Minasi Hotels Group, I send my sincerest thank to you for choosing us as a part of your journey to Vietnam.We are very happy when we see you had great time in Hanoi. It is encouragement with us to bring the most exciting experience to tourists in future.We also send your thank to all the member in our hotel. We are looking forward to see you again and we hope we will have a chance to serve you one more time or your friends, relatives.Please contact with us if you need any assistance. It's our pleasure to serve you and your family!Kind regard,

10/10 Excellent

Aparna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, with a wide walkable pavement at the front entrance. Quiet...assured of a good night's sleep! Safe...especially for solo female traveler. Professional staff, with smooth check-in and check-out. Sensitive to guest needs and very helpful.
Réponse de Liam Dao le 14 févr. 2023
Dear Aparna,On behalf of HanoiOi Hotel, I send my sincerest thank to you for choosing us as a part of your journey to Vietnam.We are very happy when we see you had great time in Hanoi. It is encouragement with us to bring the most exciting experience to tourists in future.We also send your thank to all the member in our hotel. We are looking forward to see you again and we hope we will have a chance to serve you one more time or your friends, relatives.Please contact with us if you need any assistance. It's our pleasure to serve you and your family!Kind regard,

4/10 Médiocre

Takaaki

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Liam Dao le 23 déc. 2022
Dear Takaaki,Thank you for taking the time to share with us your personal feedback regarding your recent experience at our HanoiOi HotelThe impression that you left with is of great concern to us, so please accept our sincerest apologies. To have a better understanding of the points you have raised, I will reach out to you directly and hope to hear from you.Please let us know if we can be of any further assistance, and hope to have the opportunity to regain your trust in us.Warm regards,

2/10 Horrible

Andy, Singapore

Voyage d’affaires
Les points faibles : Personnel et service
This is a terrible hotel with no responsibility as a host and towards the guest! When I arrived at the hotel at around 10.30pm, the hotel is totally shut down and not in operation. I an totally stranded! I didn't even receive any email/message to inform me that the hotel is closed! I tried calling the 2 telephone numbers on the hotel website and 1st numbers is wrong & the 2nd number nobody pickup. I tried calling the telephone numbers indicated on Expedia confirmation itinerary. Tried many time before someone answered. I was then informed that he is an agent & not the hotel employee and will arrange me to stay at another hotel. This is the worse experience I had and I will never ever come back to this hotel.
Séjour de 2 nuits en mars 2020

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en février 2020

10/10 Excellent

Gabrielle-Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impecable
We ended our 5 week trip at this hotel for a fiew days. Staff was so nice, hard working and attentive! The cook tried her best to get us the best breakfast possible, the front desk booked our Halong Bay trip and stored our luggage while we went to SaPa, they had hand sanitizer and masks (coronavirus) accessible... I have nothing bad to say about this hotel! I highly recommend!
Séjour de 1 nuit en janvier 2020

8/10 Bien

KL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a great hotel that is worth every penny of my stay. Hanoi Oi is centrally located near the hoem kiem lake and around a 10 minute walk to Hanoi's old quarter & 5 minute walk to the French quarter. The hotel and room are clean, newly furnished and well maintained. As for facilities in the hotel, there is a pool but for the purpose of my trip, I just wanted a clean and convenient place where I can come back to from a long day and rest comfortably, which the hotel has achieved. The staff are very helpful - the receptionist gave me some free face masks for protection against the corona virus when she saw I didn't have any. If I come back to Hanoi I will have no problem staying at the Hanoi Oi hotel again.
Séjour de 3 nuits en janvier 2020

10/10 Excellent

Brad, Sydney 🇦🇺

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are so attentive. I would try and race them to the door so they didn’t feel the need to always open it for me. It’s great location. 5-10 min walk to the lake, old town and the weekend “markets” where they shut down the roads around the lake/old town. Highly recommended for a stay in a nice hotel.
Séjour de 5 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a great place, nice rooms, great bed, splendid AC, as well as the breakfast, best I had in Vietnam And ot course the staff.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in excellent condition and very clean. Our late check in was no problem. The breakfast was very good. The location was great for Hanoi. The staff helped us organize onward travel, though the communication was a little bit confusing. Overall it was a very good stay and we would stay here again.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Joyce, New York

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay. The location is amazing as it’s close to the main attractions and food spots. The hotel itself is quite new and decor is cute. Staff is very attentive and nice! As a bonus, their pho during breakfast is delicious :)
Séjour de 4 nuits en décembre 2019

10/10 Excellent

Johnny, New york

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located in a great location exceptionally clean and fantastic staff.
Séjour de 5 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2019

10/10 Excellent

Hyonkyong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
아주 최근에 오픈한 듯, 모든 가구 자재가 새것같고 깔끔합니다. 기본 트윈룸에 묵었더니 창문이 따로 없는게 아쉬웠지만 대부분의 호텔들이 그런 분위기여서 그러려니 했어요. 대신 길거리 소음이 들리지 않아 조용한 장점이 있고요. 로비엔 항상 세명 정도의 직원들이 상주해 있어서 드나들 때마다 문열어주고 안내해줘서 편리하고 대접받는 기분이었고, 조식 부페도 음료 과일 빵, 햄 종류 기본적인 건 다 있고 추가로 달걀이나 국수 요리도 즉석에서 해줘서 좋았습니다.
Séjour de 3 nuits en décembre 2019

10/10 Excellent

JAEHUN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
It was a nice place to sleep. The room was quite small but all things I need were there. Especially bedding was amazingly comfortable. I can watch youtube on TV. Bathroom was clean and had a nice mirror which has a light around it. However, the cord of hair dryer is not easy to strech. I had to pull it out so hard when I had to dry my hair. Everyone working in this hotel is really nice and kind and they are ready to help us. If I come to Hanoi again, I will stay in this hotel. Thank you
Séjour de 2 nuits en décembre 2019

10/10 Excellent

yoonin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
새로만들어서 깔끔하고 좋아요!
Séjour de 1 nuit en décembre 2019
Réponse de William le 8 déc. 2019
Dear Mr Yoonin, Warmly greeting from HanoiOi Hotel! On behalf of HanoiOi Hotel Team, We thank you very much to stay with us from 04th Dec to 05th Dec 2019, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi Hotel Management William