Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage d’affaires
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience Team le 22 sept. 2023
Dear Tebnoma David, It is our pleasure to receive your amazing feedback about your recent stay at Melia Hanoi Hotel. We are delighted to know that you had enjoyed our convenient location, as well as the breakfast buffet at Mosaico restaurant. We strive to provide seamless moments to all the guests and your positive comments truly motivate us to try harder every day. Thank you for staying with us! We look forward to welcoming you again in the near future. Kind regards, Vu Ngoc AnhGuest Experience Manager
10/10 Excellent
Mathieu
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mathieu
Séjour de 3 nuits en juillet 2023
Réponse de Guest Experience Team le 24 juil. 2023
Dear Mathieu, It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer
10/10 Excellent
Voyageur vérifié
9 avr. 2021
Voyageur vérifié
Séjour de 4 nuits en avril 2021
Réponse de Melia Hanoi le 7 mai 2021
Dear Valued Guest,
Thank you for choosing our hotel and rating us.
We are glad to learn that you had an enjoyable stay with us. At Melia Hanoi, we always strive to bring comfortable moments to each and every customer and your feedback is a true source of motivation for the entire team.
We look forward to welcoming you back in the future.
Warm regards,
Doan Hong Ngoc Dung
Director of Guest Experience
10/10 Excellent
Michel
31 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Michel
Séjour de 4 nuits en janvier 2020
Réponse de Melia Hanoi le 3 févr. 2020
Dear Michel,
It was our pleasure to be your accommodation in Hanoi. We are happy to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a comfortable experience to all of our guests. Positive feedback like yours truly motivates our team to try harder every day.
Once again, our most sincere thanks for choosing us. We hope to have the opportunity to welcome you back in the near future.
Warm regards,
Vu Ngoc Anh
Guest Experience Officer
10/10 Excellent
Myriam
Voyage en famille
22 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Myriam
Séjour de 2 nuits en janvier 2020
Réponse de Melia Hanoi le 31 janv. 2020
Dear Myriam,
It was our pleasure to be your accommodation in Hanoi. We are are delighted to know that you had an enjoyable time staying with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to our guests. Positive feedback like yours truly motivates us to continue our hard work every day.
Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future.
Warm regards,
Vu Ngoc Anh
Guest Experience Team
10/10 Excellent
Voyageur vérifié
2 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en octobre 2019
Réponse de Melia Hanoi le 4 nov. 2019
Dear Valued Guest,
Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you had a great stay with us. As guest satisfaction is our ultimate goal, we always strive to provide an enjoyable experience to all of our guests. Positive feedback like yours will truly motivate our team to continue their hard work every day.
Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future.
Sincerely,
Vu Ngoc Anh
Guest Experience Team
10/10 Excellent
Farah
10 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon sejour
Farah
Séjour de 3 nuits en août 2019
Réponse de Melia Hanoi le 12 août 2019
Dear Farah,
Greetings from Melia Hanoi!
Thank you very much for staying with us and we hope that you had great time exploring the city.
We are glad to learn the your experience was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your feedback truly creates a source of motivation for the entire team.
Once again, our sincere thanks for the review.
We look forward to welcoming you back to our hotel in the future.
Warm regards,
Doan Hong Ngoc Dung
Director of Guest Experience
8/10 Bien
Farah
7 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service 5 etoile
Farah
Séjour de 2 nuits en décembre 2018
Réponse de Guest Experience Team le 10 janv. 2019
Cher Farah,
Nous nous réjouissons que l’organisation ainsi que les agréments de l’hôtel vous ont satisfais.
Une fois de plus, nous souhaitons vous adressez nos meilleurs salutations pour votre attention. En espérant vous revoir à nos côtes prochainement.
Cordialement,
8/10 Bien
Eric
2 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 3 nuits en décembre 2018
Réponse de Guest Experience Team le 5 janv. 2019
Tout d’abord nous souhaitons vous remercier pour avoir choisi le Melia Hôtel durant vos vacances à Hanoi.
Nous sommes ravis que vous aillez passer un agréable séjour. En espérant vous revoir à nos côtes prochainement. Cordialement,
8/10 Bien
Claude
10 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel mais il y a mieux à Hanoï
Claude
Séjour de 1 nuit en novembre 2018
Réponse de Guest Experience Manager le 11 nov. 2018
Dear Claude,
Thank you very much for choosing Melia Hanoi.
We are glad to know that you were satisfied with our hotel services.
In regards to your comment about the swimming pool, indeed we have a renovation plan and swimming pool, sauna and fitness center are areas for improvement.
Once again, many thanks for your feedback. We look forward to welcoming you back to Melia Hanoi soon.
Warm regards,
Nguyen Thi Thanh Binh
Guest Experience Manager
8/10 Bien
Paolo
9 avr. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Je recommande
Paolo
Réponse de Guest Experience Team le 13 avr. 2018
Bonjour Paolo,
Merci d'avoir choisi Melia Hanoi pour votre récent séjour et d'avoir pris le temps de nous partager vos commentaires.
Je suis contente d’apprendre que dans l'ensemble vous avez apprécié votre séjour, en particulier la chambre et notre standard de service.
Cependant, nous sommes désolés que vous n'étiez pas satisfait de notre piscine et des services fournis par le personnel du bar. J'ai partagé vos commentaires avec les départements concernés pourqu’ils puisse prendre des actions et résoudre ces problèmes pour être sûr qu'ils ne se reproduiront pas dans le futur. Veuillez accepter nos excuses pour les inconvenients expériencés.
Encore une fois, nos remerciements les plus sincères pour vos commentaires. Nous sommes impatients de vous accueillir bientôt dans notre hôtel.
Nguyen Thanh Binh
Guest Experience Team
10/10 Excellent
Jana
19 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel, bien placé et calme
Jana
Séjour de 1 nuit en février 2018
Réponse de Guest Experience Department le 23 févr. 2018
Dear Jana,
Thank you very much for staying with us and giving us your valuable feedback.
We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a nice stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team.
Once again, our most sincere thanks for your comments. We look forward to welcoming you back soon.
Best Regard,
Hoang Tien Loc
Guest Experience Team
8/10 Bien
COLETTE
22 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good and confortable hotel, well situated
COLETTE
Séjour de 3 nuits en septembre 2017
Dear COLETTE,
Thank you very much for choosing Melia Hotel for your recent stay in Hanoi and taking your time to review us.
We are happy to learn that we were able to exceed your expectations regarding our wise location, attentive and hospitality provided by our associates. They work very hard, and take great pride in giving our guests outstanding experiences.
We sincerely hope that you will choose us again in the future.
Kind regards,
Hoang Tien Loc
Guest Experience Team
10/10 Excellent
Jean-Pierre, Leb
29 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien se loger à Hanoi
Jean-Pierre
8/10 Bien
Fred, Singapour
16 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rare hotel de standing pres du Vieux Quartier
Fred
8/10 Bien
Jean-Christop
4 mai 2015
Les points forts : Propreté, personnel et service, confort de la chambre
Jean-Christop
8/10 Bien
M.E, Paris
6 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service impeccable
M.E
4/10 Médiocre
NIKO, BORDEAUX
27 déc. 2013
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
PAS FAMEUX
NIKO
10/10 Excellent
Voyageur vérifié
5 juin 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Hanoi
Voyageur vérifié
8/10 Bien
Voyageur vérifié
13 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien placé
Voyageur vérifié
8/10 Bien
r, paris
29 août 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pret a y retourner
r
10/10 Excellent
ARACELI
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ARACELI
Séjour de 1 nuit en avril 2024
Réponse de Melia Hanoi le 30 avr. 2024
Dear ARACELI, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
10/10 Excellent
Kyoichi
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kyoichi
Séjour de 4 nuits en avril 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 23 avr. 2024
Dear Kyoichi, Thank you for sharing your experience with us! We are pleased to know that you found our facilities and services to be up to your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every details to deliver a seamless experience to each guest. Your positive feedback is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for choosing to stay at Melia Hanoi hotel. We look forward to welcoming you back in the near future. Best regards,
6/10 Satisfaisant
Steven
17 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 21 avr. 2024
Dear Steven, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. Your comment is well noted and will be taken into improvement. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,
10/10 Excellent
Sumeth
Voyage en groupe
7 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sumeth
Séjour de 2 nuits en avril 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 9 avr. 2024
Dear Sumeth, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,
6/10 Satisfaisant
Michael
Voyage en famille
5 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Michael
Séjour de 2 nuits en mars 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 9 avr. 2024
Dear Michael, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. We would like to express our apology about the incident occurred during your stay. Your comment is well noted and will be taken into improvement. We will remind and retrain staff to avoid the same situation happening again. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,
10/10 Excellent
Antonio
3 avr. 2024
Antonio
Séjour de 2 nuits en mars 2024
Réponse de Nguyen Thuy Trang - Guest Experience Agent le 5 avr. 2024
Dear Antonio,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent
10/10 Excellent
Bobby
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobby
Séjour de 3 nuits en mars 2024
Réponse de Nguyen Thuy Trang - Guest Experience Agent le 5 avr. 2024
Dear Bobby,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent
10/10 Excellent
Charles A Lopez
Voyage d’affaires
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles A Lopez
Séjour de 1 nuit en mars 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 27 mars 2024
Dear Charles A Lopez, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,
8/10 Bien
Voyageur vérifié
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 6 févr. 2024
Dear Valued Guest, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
10/10 Excellent
Phong Cao
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phong Cao
Séjour de 2 nuits en février 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 7 mai 2024
Dear Phong Cao, Thank you for sharing your feedback with us! We are pleased to know that our facilities and services have met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless experience personalized to each guest. Positive feedback like yours is truly a source of motivation for our whole team to keep up our hard work day by day. Thank you once again for choosing the Melia Hanoi Hotel. We look forward to welcoming you back in the near future. Best regards,
10/10 Excellent
Solomon
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solomon
Séjour de 2 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 30 janv. 2024
Dear Solomon, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
10/10 Excellent
woo rok
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
woo rok
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 24 janv. 2024
Dear woo rok, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
10/10 Excellent
alishia
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hanoi
alishia
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 24 janv. 2024
Dear alishia, Thank you for choosing to stay with us and for rating us on Hotels.com ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
10/10 Excellent
Gina
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gina
Séjour de 1 nuit en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 18 janv. 2024
Dear Gina, Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,
10/10 Excellent
Datuk Husni Zai
Voyage en famille
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Datuk Husni Zai
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 12 janv. 2024
Dear Datuk Husni Zai,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 Excellent
Lan
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lan
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 11 janv. 2024
Dear Lan,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 Excellent
Manoj
Voyage en famille, Voyage en groupe
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manoj
Séjour de 3 nuits en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 10 janv. 2024
Dear Manoj,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 Excellent
Huu Trinh
6 janv. 2024
Huu Trinh
Séjour de 1 nuit en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 10 janv. 2024
Dear Huu Trinh,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 Excellent
Adryene, Missouri City
3 janv. 2024
Adryene
Séjour de 1 nuit en janvier 2024
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 10 janv. 2024
Dear Andryene,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 Excellent
Andrea
Voyage en couple
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en décembre 2023
Réponse de Quynh NGUYEN - Guest Experience Officer le 6 janv. 2024
Dear Andrea,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
훌늉한 호텔에서 잘 묵고 갑니다
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 2 janv. 2024
Dear Valued Guest, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,
10/10 Excellent
Ghassan
Voyage en couple
29 déc. 2023
Ghassan
Séjour de 3 nuits en décembre 2023
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 29 déc. 2023
Dear Ghassan, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,
10/10 Excellent
Gilles
Voyage d’affaires
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gilles
Séjour de 9 nuits en décembre 2023
Réponse de Quynh Nguyen - Guest Experience Officer le 25 déc. 2023
Dear Gilles, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,
8/10 Bien
wade
Voyage en groupe
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
wade
Séjour de 2 nuits en décembre 2023
Réponse de Quynh NGUYEN (Ms.) Guest Experience Officer le 21 déc. 2023
Dear wade,Thank you for choosing to stay with us and for rating us on Expedia!We apologize for the inconvenience during your recent stay and your comment will be taken into consideration to improve our services. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,
8/10 Bien
cuong, Fremont
Voyage en couple
4 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
cuong
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Team le 6 déc. 2023
Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
8/10 Bien
cuong, Fremont
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cuong
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Team le 1 déc. 2023
Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
10/10 Excellent
Chin hwee
Voyage d’affaires
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chin hwee
Séjour de 3 nuits en novembre 2023
Réponse de Guest Experience Team le 17 nov. 2023
Dear Chin hwee, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager
10/10 Excellent
Do youn
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
아내와 잘 쉬다 왔습니다.
Do youn
Séjour de 2 nuits en octobre 2023
Réponse de Melia Hanoi le 30 oct. 2023
Dear Do Youn, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Gala Delgado Guest Experience Team
10/10 Excellent
YUITO
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
YUITO
Séjour de 3 nuits en octobre 2023
Réponse de Melia Hanoi le 23 oct. 2023
Dear Yuito,It is our pleasure to receive your wonderful feedback!We are pleased to know that you found our facilities, services, location and breakfast up to your expectations. Guest satisfaction is our main objective and we are happy to know that in your case we have achieved it. Please accept our sincere apologies for the inconvenience caused during your breakfast. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work day by day.Once again, thank you for staying at Meliá Hanoi Hotel! We hope to have the opportunity to welcome you back in the near future.Best regards, Gala DelgadoGuest Experience Team