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Avis sur InterContinental Hanoi Landmark72, an IHG Hotel

5 out of 5
InterContinental Hanoi Landmark72, an IHG Hotel
Keangnam Hanoi Landmark Tower , Plot E6, Cau Giay, Me Tri Ward, Tu Liem District, Hanoi

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 363 avis sur 465." "
Note des voyageurs de 8 (Bien), d’après 77 avis sur 465." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 465." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 465." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 465." "

9,6/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

TEBNOMA DAVID

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was an amazing stay at the Landmark 72 hotel Hanoi . Everything was good and perfect. Staff are very nice and front desk staff helpful and friendly. The 71 floor club suite staff are friendly and always warm. Breakfast fantastic and nice people.
Séjour de 2 nuits en décembre 2023
Réponse de Thao Do le 15 déc. 2023
Dear TEBNOMA DAVID,Thank you for taking time to share your amazing experience at InterContinental Hanoi Landmark72.Guest experience has always been at the heart of everything we do here. It brings us joy to read your high appreciation for exceptional service and warm hospitality from Front Desk to Club Lounge to 3 Spoons team. Thank you for your patronage and we look forward to welcoming you back to the hotel in near future.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

TEBNOMA DAVID

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a great stay at the intercontinental Landmark 72 Hanoi . It is a luxury hotel with lot facilities and accessible for many places. I like the warm welcoming of the front desk staff and the manager. The breakfast staff are so nice and serviable. I highly recommended this hotel . It was an in forgettable stay .
Séjour de 2 nuits en septembre 2023
Réponse de Thao Do le 21 sept. 2023
Dear TEBNOMA DAVID, I and the team are thrilled to read how amazing your recent experience at InterContinental Hanoi was. Thank you for taking time to share that with reader of Hotels.com. We truly appreciate your lovely review and we do hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 Bien

Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018

8/10 Bien

Langelo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice
All good
Séjour de 2 nuits en octobre 2018

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité prix
Belle hôtel, personnel très accueillant

10/10 Excellent

RuiGuang

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 3 nuits en mai 2024
Réponse de Thao Do le 27 mai 2024
Dear RuiGuang, Thank you for making InterContinental Hanoi Landmark72.We are enchanted to learn that you thoroughly enjoyed your time here and found the hotel to be a great place to stay. We look forward to welcoming you back on your next visit, whether for work or pleasure.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is amazingly clean with great view. Breakfast is so delicious.
Séjour de 4 nuits en mars 2024
Réponse de Thao Do le 16 mai 2024
Dear Sarah,Thank you for your making InterContinental Hanoi Landmark72 your hotel of choice in Hanoi. It's wonderful you appreciated our stunning accommodations and delightful breakfast. We eagerly anticipate your return for another incomparable stay in the near future.Regards,Thao DoQuality & Continuous Improvement Manager

8/10 Bien

Kazuhiko

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Thao Do le 16 mai 2024
Dear Kazuhiko, Thank you for taking time to leave a review following your most recent stay at InterContinental Hanoi Landmark72.We are enchanted to learn that overall you enjoyed pleasant time at our hotel.We do hope to have pleasure of welcoming you back for another wonderful stay.Regards,Thao DoQuality & Continuous Improvement Manager

8/10 Bien

Tomohiko, Minato

Voyage en famille
Les points forts : Propreté
ハノイ中心街から外れたコリアンタウン内にあり、眺望は大変良いし、食事も高いが美味しい。 旧市街とか行くのであれば不便、タクシーで20万VNDくらいにかかる。
Séjour de 3 nuits en mai 2024
Réponse de Thao Do le 14 mai 2024
Dear Tomohiko,Thank you for taking time to leave us a review about your recent stay at InterContinental Hanoi Landmark72.We are enchanted to learn that overall you enjoyed a pleasant time at our hotel and found the food offering to be delicious.I and the team hope to have pleasure of welcoming you back in the near future.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Sun Hong

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Thao Do le 8 mai 2024
Dear Sun Hong, Thank you for having chosen to stay with InterContinental Hanoi Landmark72.We are elated to learn that you enjoyed pleasant time at our hotel and rated so high for your experience. I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

FUMIMARO

Les points forts : Équipements
Really welcome staff and their passion for service. I really satisfied with the stay. It’s far from old quarter which is the disadvantage but overall satisfaction is high because of great services.
Séjour de 8 nuits en avril 2024
Réponse de Thao Do le 3 mai 2024
Dear FUMIMARO,Thank you for taking time to share your feedback following your most recent stay at InterContinental Hanoi Landmark72.Creating memorial experience to our guests has always been at the heart of everything we do here. It warms our heart to learn that what impress you the most is the warm hospitality and exceptional service rendered by our colleagues. Your shining words shall be shared with our team and we do hope to have pleasure of welcoming you back when your travel plan brings you back to Hanoi.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Conrad Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quite area
Séjour de 2 nuits en avril 2024
Réponse de Thao Do le 2 mai 2024
Dear Conrad Joseph, Thank you for taking time to leave us a review following your most recent stay at InterContinental Hanoi Landmark72.We are elated to learn that you had pleasant time while staying with us and found the hotel tranquil ambience perfect for your stay.I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manger

10/10 Excellent

José

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the hotel and the hospitality
Séjour de 1 nuit en avril 2024
Réponse de Thao Do le 15 avr. 2024
Dear José,Thank you for taking time to review about your recent stay at InterContinental Hanoi Landmark72.We are delighted to learn that you had pleasant time and appreciate the warm hospitality rendered by our colleagues. I and the team look forward to welcoming you back for another exceptional experience.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Aminah

Séjour de 5 nuits en avril 2024
Réponse de Thao Do le 2 mai 2024
Dear Aminah, Thank you for your 5-star review.We are glad to learn that you have enjoyed an overall positive stay experience with us. We greatly value your feedback and look forward to your next visit to InterContinental Hanoi Landmark72.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

man stephanie Leung, Yuen Long

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved this property, spacious, friendly and helpful staff
Séjour de 2 nuits en mars 2024
Réponse de Thao Do le 7 avr. 2024
Dear man stephanie Leung, Thank you for having chosen InterContinental Hanoi Landmark72 as your accommodation in Hanoi.At the InterContinental Hanoi Landmark72 we pride ourselves on delivering the most memorable of experiences to all our guests, and we are thrilled to hear you had such a wonderful visit. Your lovely comments are highly appreciated, and we are looking forward to create another unforgettable experience with you soon. Warm regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Sungmok

Séjour de 3 nuits en mars 2024
Réponse de Thao Do le 24 avr. 2024
Dear Sungmok, Thank you for having chosen InterContinental Hanoi Landmark72 as your accommodation in Hanoi.We are delighted to learn that you had pleasant time at our hotel. On behalf of the team, we look forward to welcoming you again to InterContinental Hanoi Landmark72.With warm regards,Thao DoQCI Manager

10/10 Excellent

Clemen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We especially like the hotel breakfast got many food varity with quality! The area is full of nice Korean restaurants which make you feel like in Seoul! Location wise is roughly 30 mins to all major tourist attractions in City
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management Team le 19 mars 2024
Dear Clemen,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast selection and found it to be diverse and of high quality. It's also fantastic to know that you appreciated the vibrant Korean restaurant scene in the area, which added to your overall experience.Regarding the location, we're delighted that our proximity to major tourist attractions in the city was convenient for you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay with us.Best regards,Hotel Management Team

10/10 Excellent

Kenneth, Saratoga

Voyage en famille
We got what we expected: 5 star facilities, amenities and service! The staff, all of them, were the best. One door person actually stood in the rain for 10-15 mins. trying to get us a taxi. We loved our stay. The breakfast buffet was the best we had anywhere in Vietnam!
Séjour de 2 nuits en février 2024
Réponse de Thao Do le 26 févr. 2024
Dear Kenneth, Thank you for your shining compliments.At InterContinental Hanoi Landmark72,we take great pride to create memorable experience for our valued guests. We are glad that every aspect of your hotel was up to your expectation. We are glad to know that we have the best buffet breakfast in Vietnam and the dedicated service from our colleague left you with long lasting impression. We are much looking forward to welcoming you back for another amazing stay.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

SUNGHE

Séjour de 4 nuits en février 2024
Réponse de Thao Do le 20 févr. 2024
Dear SUNGHE, Guest satisfaction is our utmost priority and it brings us joy to learn that you had great time at our hotel and rated so high for your experience.I and the team look forward to your return visit for another amazing stay.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Chanmoon

Séjour de 2 nuits en janvier 2024
Réponse de Thao Do le 31 janv. 2024
Dear Chanmoon,Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Kyoungho

Séjour de 2 nuits en janvier 2024
Réponse de Thao Do le 31 janv. 2024
Dear Kyoungho,Guest satisfaction has always been at the top of everything we do. Your 10 out of 10 stars review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 Excellent

MINORU

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
サービス、食事全てに満足です。
Séjour de 4 nuits en janvier 2024
Réponse de Thao Do le 29 janv. 2024
Dear MINORU, Thank you for taking the time to leave us such an awesome review following your experience at InterContinental Hanoi Landmark72.I am extremely pleased to learn that you had such a lovely experience with us and would like to thank you very much for your kind words for the excellent services and sharing provided by the team.Thank you very much for your patronage and I look forward to the pleasure of having you back for another exceptional experience.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

JONG UK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
아주 좋았어요
Séjour de 3 nuits en janvier 2024
Réponse de Thao Do le 29 janv. 2024
Dear JONG UK , Thank you for taking the time to leave us such an awesome review following your experience with us at InterContinental Hanoi Landmark72.We are elated to learn that you enjoyed great time when staying at our hotel. At the InterContinental Landmark72, quality of service is imperative to each and every employee and we endeavour to provide the five star service to each and every guest.I do hope we get the chance to host you again and show you the true InterContinental Landmark72 service experience.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Eunsun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Thao Do le 24 janv. 2024
Dear Eunsun,Thank you for having chosen to stay at InterContinental Hanoi Landmark72.Guest satisfaction is our goal and achievement and it brings us joy to learn that you rated 10 out of 10 for your experience at our hotel.We are much looking forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Minsu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Thao Do le 24 janv. 2024
Dear Minsu,Thank you for spending time to leave us review following your most recent stay at InterContinental Hanoi Landmark72.We are delighted to learn that you had great time at our hotel. I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Tokiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Thao Do le 16 janv. 2024
Dear Tokiko, Thank you for your 5-star review.At InterContinental Hanoi Landmark72, we strive to create wonderful experience to our guests and it brings us joy to learn that you enjoyed great time at the hotel.We hope to have pleasure to welcome you back in the near future.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Thao Do le 15 janv. 2024
Dear Ralph,Guest satisfaction is our top priority and we are delighted to learn that you rated so high for your recent experience at InterContinental Hanoi Landmark72. I and the team look forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Lota

Séjour de 2 nuits en janvier 2024
Réponse de Thao Do le 15 janv. 2024
Dear Lota, Guest satisfaction is our top priority and we are delighted to learn that you rated so high for your recent experience at InterContinental Hanoi Landmark72. I and the team look forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Takashi

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Thao Do le 15 janv. 2024
Dear Takashi, Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 Excellent

Azizur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly Recommend
We had the pleasure of staying at the Intercontinental Hanoi landmark hotel recently, and I must say, the experience was simply outstanding. The duty manager Le Van Tam went above and beyond to ensure our stay was exceptional. Not only did they greet us warmly upon arrival, but extended his hospitality on the daily at the club lounge. They also took the initiative to upgrade our room to a stunning junior suite when the AC malfunctioned in the other room. Their attention to detail and genuine care for guests truly set this hotel apart. From personally ensuring all our needs were met to rechecking if anything else was required, the manager's commitment to hospitality was remarkable. It's rare to encounter such a dedicated individual who elevates the entire guest experience. The upgraded room was beautifully appointed, exceeding all expectations, and made our stay even more memorable. This level of personalized service and generosity speaks volumes about the hotel's commitment to excellence. I cannot commend the manager and the staff enough for their exceptional service and genuine hospitality. This hotel will undoubtedly be my top choice for future stays, thanks to the remarkable care and attention we received.
Séjour de 6 nuits en décembre 2023
Réponse de Thao Do le 15 janv. 2024
Dear Azizur,We sincerely appreciate you taking a moment to share your experience with InterContinental Hanoi Landmark72. As we are dedicated to delivering exceptional service, it is most heartening to know that our colleague, especially our Duty Manager Mr. Tam Le, had gone the extra mile making sure your stay to be memorable. Your compliments are truly appreciated and will be shared with Tam and our team as I am sure it will be a great source of motivation for them to continuously exceed expectations.Best regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Xing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome place to stay
Séjour de 1 nuit en décembre 2023
Réponse de Thao Do le 5 janv. 2024
Dear Xing, Thank you for having chosen InterContinental Hanoi Landmark72 for your recent visit to Hanoi.We are enchanted to receive your 5 out of 5 star review as your satisfaction is our goal and achievement. We hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Il Kyung

Séjour de 2 nuits en décembre 2023
Réponse de Thao Do le 27 déc. 2023
Dear Il Kyung , Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 Excellent

SUNGBIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Thao Do le 27 déc. 2023
Dear SUNGBIN, Thank you for taking time leave us review following your recent stay at InterContinental Hanoi Landmark72.We are delighted to receive your 10 out of 10 rating. Guest satisfaction is our priority here and it warms our heart to learn that you thoroughly enjoyed your time at our hotel. Looking forward to the pleasure of welcoming you back soon for another memorable moment.Regards, Thao DoQuality & Continuous Improvement Manager

2/10 Horrible

Jun Ki

Séjour de 2 nuits en décembre 2023
Réponse de Thao Do le 15 janv. 2024
Dear Jun Ki ,Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Hengching

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Thao Do le 22 déc. 2023
Dear Hengching , We are enchanted to receive your 10 out of 10 star review following your recent stay. At InterContinental Hanoi Landmark72, guest experience has always been at the heart of everything we do here. It is great pleasure to learn that you enjoyed great time here. We look forward to welcoming you back for another amazing stay.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 Bien

Uk

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Thao Do le 15 déc. 2023
Dear valued guest, Thank you for taking time to review your recent experience at InterContinental Hanoi Landmark72.We are delighted to learn that overall you had pleasant time at our hotel. We hope to have pleasure of welcoming you back again,Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Cyril

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room, well furnished and excellent breakfast buffet.
Séjour de 1 nuit en novembre 2023
Réponse de Thao Do le 6 déc. 2023
Dear Cyril, Thank you for your fantastic review.We are thrilled that you enjoyed our spacious and well furnished guest room as well as delightful breakfast. Thank you for choosing us, and we look forward to hosting you again for another memorable stay.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

JUNHO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience always
Staffs are kind. Professional Location is good. Near from korean town Room is clean
Séjour de 3 nuits en novembre 2023
Réponse de Thao Do le 6 déc. 2023
Dear JUNHO, Thank you for sharing such lovely feedback following your recent stay at InterContinental Hanoi Landmark72.We are enchanted to learn that you found the hotel location convenient for you and room cleanliness is up to your expectation. It bring us joy to read your high appreciation for the warm hospitality rendered by our associates. We look forward to welcoming you back on your future travels.

8/10 Bien

deok young

Séjour de 2 nuits en novembre 2023
Réponse de Thao Do le 6 déc. 2023
Dear deok young, Thank you for taking time to review your recent stay at InterContinental Hanoi Landmark72.We are elated to learn that overall you had pleasant time at our hotel.I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 Bien

Hyeji

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Thao Do le 22 déc. 2023
Dear Hyeji , Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Young Kyun (Jeff)

Séjour de 2 nuits en novembre 2023
Réponse de Thao Do le 22 déc. 2023
Dear Young Kyun (Jeff), Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 Excellent

HYUNGSIK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Thao Do le 22 nov. 2023
Dear HYUNGSIK, Thank you for taking time to review your recent experience at InterContinental Hanoi Landmark72.Guest satisfaction has always been our top priority here and we are are delighted to learn that you had pleasant stay and rated so high for your experience.We do hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

eunmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Thao Do le 8 nov. 2023
Dear eunmin,We are elated to learn that you had pleasant stay and rated so high for your recent experience at our hotel.We do hope to have pleasure of welcoming you back to InterContinental Hanoi Landmark72 in the near future.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Thao Do le 8 nov. 2023
Dear Simon, We are thrilled to receive your 10 out of 10 score review following your recent stay at InterContinental Hanoi Landmark72. Guest satisfaction is our utmost priority and your 10-score review let us know that we have succeeded making your stay truly memorable.I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 Bien

DOKYUNG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Thao Do le 8 nov. 2023
Dear DOKYUNG , Thank you for taking time to leave us a review following your recent stay at InterContinental Hanoi Landmark72.We are delighted to learn that you had great time at the hotel. We hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Abrum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Thao Do le 17 oct. 2023
Dear Abrum ,Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

AIMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice.
Séjour de 3 nuits en octobre 2023
Réponse de Thao Do le 12 oct. 2023
Dear AIMI, Thank you for your kind review.We are delighted to learn that you enjoyed a pleasant time while staying at our hotel.We do hope to have pleasure of welcoming you back to InterContinental Hanoi Landmark72 in the near future.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

nina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Thao Do le 4 oct. 2023
Dear nina,Thank you for taking time to leave us a review following your recent stay at InterContinental Hanoi Landmark72.We are enchanted to learn that you had pleasant time while staying at our hotel. We are look forward to welcoming you back for another amazing stay.Kind regards,Thao DoQuality & Continuous Improvement Manager

4/10 Médiocre

Kanniphat

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Thao Do le 4 oct. 2023
Dear Kanniphat, Thank you for taking time to leave us a review following your recent stay at InterContinental Hanoi Landmark72.Guest experience has always been at the heart of everything we do here. We are sad to learn that your stay with us was not up to your expectation. Please accept our most sincere apology for any inconvenience it may cause to you. We do hope you will consider returning to InterContinental Hanoi Landmark72 so we may have another chance to deliver to you a truly memorable and expectational service. Regards,Thao DoQuality & Continuous Improvement Manager

10/10 Excellent

Il Kyung

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well prepared and welcome.
Séjour de 1 nuit en octobre 2023
Réponse de Thao Do le 4 oct. 2023
Dear Il Kyung, At InterContinental Hanoi Landmark872, guest satisfaction is our goal and achievement. It brings us joy to receive your 5 star review following your recent stay at our hotel. Hopefully we will have another chance to taking care of you when you come back to Hanoi.Kind regards, Thao DoQuality & Continuous Improvement Manager