Avis sur Hanoi Garden Hotel & Spa
Hanoi Garden Hotel & Spa
3B Cha Ca street, Hoan Kiem District, Hanoi
Avis
9,6
Exceptionnel
9,6/10
Propreté
9,8/10
Personnel et service
9,4/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
7 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2020
Réponse de Kris Vu (Mr.) Customer Service Manager le 7 janv. 2020
Dear Mr. Cedric and your family
Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review
Warm regards,
10/10 Excellent
Henry
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Henry
Séjour de 4 nuits en mars 2024
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ich komme sehr gerne wieder.
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
2/10 Horrible
Mario
22 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Mario
Séjour de 2 nuits en janvier 2024
Réponse de Ben nguyen le 22 janv. 2024
I would like to take a moment to thank you for choosing to stay at our hotel. Your presence was greatly appreciated, and it was our pleasure to have you as our guest.I understand that your experience with us may not have been up to your expectations. Please accept my sincerest apologies for any inconvenience or discomfort caused during your stay. At our hotel, we strive to provide our guests with exceptional service and an unforgettable experience, and it appears that we have fallen short of that goal in your case.Please rest assured that we will take this feedback seriously and work to improve in the areas where we fell short. We value your opinion and would love to have the opportunity to make it up to you in the future.Once again, thank you for staying with us. It was a pleasure having you as our guest, and we hope to have the chance to welcome you back soon.Best regards,
10/10 Excellent
David
8 déc. 2023
David
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
10/10 Excellent
MASASHI
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MASASHI
Séjour de 3 nuits en novembre 2023
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
6/10 Satisfaisant
HIROSHI
25 juil. 2023
HIROSHI
Séjour de 3 nuits en juillet 2023
8/10 Bien
Ann Marie
31 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ann Marie
Séjour de 2 nuits en février 2023
10/10 Excellent
Pepita
Voyage en famille, Voyage en groupe
8 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, nicely decorated, good service.
Pepita
Séjour de 1 nuit en mars 2023
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
10/10 Excellent
Larry
31 janv. 2023
Larry
Séjour de 1 nuit en janvier 2023
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
10/10 Excellent
Sabita
12 janv. 2023
Sabita
6/10 Satisfaisant
Miho
5 janv. 2023
Miho
10/10 Excellent
Jenny
15 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay in October
Jenny
Séjour de 2 nuits en octobre 2022
Réponse de Dear Jenny, le 16 déc. 2022
Dear Jenny,I'm supprised to receive you review cause its been a while since you flew out. You just made our day here. Thank you so much!!!!!!Wish you have a lovely Christmas party with your whole family!!!!Best regards!Chloe' Vu.
10/10 Excellent
Yannik
12 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yannik
Séjour de 2 nuits en décembre 2022
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
8/10 Bien
Voyageur vérifié
Voyage en groupe
4 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2022
10/10 Excellent
Amanda
25 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 2 nuits en novembre 2022
Réponse de Dear Amanda, le 26 nov. 2022
Dear Amanda,We're so glad to know that it was a pleasant stay you had with us!!Thank you so much for your kind review. It will be a big gift for all of our staffs!!Goodluck on your ahead journey!!!Take care,Chloe' Vu.
10/10 Excellent
Sharon
Voyage en groupe
25 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unequivocal recommendation
Sharon
Séjour de 2 nuits en janvier 2020
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
8/10 Bien
Isabella
21 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabella
Séjour de 1 nuit en janvier 2020
10/10 Excellent
Anne
15 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herzlicher Empfang und best location!
Anne
Séjour de 2 nuits en décembre 2019
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.
10/10 Excellent
Kathryn
6 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay at friendly hotel in old quarter
Kathryn
Séjour de 3 nuits en décembre 2019
Réponse de Kris Vu(Mr.) Customer Service Manager le 8 janv. 2020
Dear Mrs. Kathryn, Thank you very much for taking the time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during January 2020 I am so pleased that you were satisfied with your stay with us and found that our staff, bed's quality, and breakfast to be amazing. We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourselves and improve every detail to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa-like your home away from home. We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi. Warm regards,
10/10 Excellent
Kathryn
5 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay in Old Quarter
Kathryn
Séjour de 2 nuits en janvier 2020
Réponse de Kris Vu ( Mr.) Customer Service Manager le 10 janv. 2020
Dear Kathryn, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be attentive, great location. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,
8/10 Bien
Voyageur vérifié
Voyage en couple
28 déc. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Kris Vu (Mr.) Customer Service Manager le 10 janv. 2020
Dear Jenny and your lovely family,Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly, also mentioned our spa-quality, and especially highlighted our teams such as Lucy, Chloe, Kris (me) and Spa manager. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,
10/10 Excellent
JohnW, Calgary
Voyage en couple
16 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JohnW
Séjour de 5 nuits en décembre 2019
Réponse de Kris Vu( Mr.) Customer Service Manager le 10 janv. 2020
Dear Mr. John, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your trip, and found our staff and our location to be wonderful. In addition, thanks for highlighting our team such as Chloe, Lucy and me. . With my deepest thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,
10/10 Excellent
jenny
15 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
would recommend
jenny
Séjour de 1 nuit en décembre 2019
10/10 Excellent
SOON YOON
5 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tip top service
SOON YOON
Séjour de 4 nuits en novembre 2019
10/10 Excellent
giyoung
Voyage en groupe
21 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
추천해요
giyoung
Séjour de 2 nuits en novembre 2019
Réponse de Kris Vu (Mr.) Customer Service Manager le 10 janv. 2020
기린 씨, 하노이 가든 부티크 호텔 & 스파에서의 최근 체류에 대해 피드백을 남겨 주셔서 감사합니다. 나는 당신이 우리를 방문하는 것을 즐거워하고 당신을 행복하게 만든 많은 것들을 발견하게되어 매우 기쁩니다. 호텔에서 직접 공유 한 서비스 기본 설정에 대해서도 감사 드리며, 다음 방문을 조정할 수 있습니다. 하노이 휴가를 위해 호텔을 선택해 주셔서 감사합니다. 저희에게 멋진 리뷰를 남기는 데 관심과 관심을 가져 주셔서 감사합니다. 따뜻한 안부
8/10 Bien
Voyageur vérifié
19 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족함...
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
10/10 Excellent
Voyageur vérifié
25 oct. 2019
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
10/10 Excellent
Chao ming
22 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chao ming
Séjour de 5 nuits en octobre 2019
8/10 Bien
Voyageur vérifié
21 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Best regards, Mai Le/Ms. Hotel Manager le 23 oct. 2019
Dear Sir or Madam,
Thank you very much for your kind praises to our hotel location. As one of our strengths, our location is a highlight to choose from!
Besides excellent customer service, rich buffet breakfast, authentic spacious room types served by a dedicated young team.
Once again, Thank you very much for your stay with us, we look forward to welcoming you back, to please your feeling again!
10/10 Excellent
or
5 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff
or
Séjour de 1 nuit en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Mr. Or,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa.
I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
8/10 Bien
JIN-RU
28 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
服務人員非常親切,很貼心的旅店
JIN-RU
Séjour de 2 nuits en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Ms. Jin-Ru,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa.
I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Voyageur vérifié
24 sept. 2019
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear our beloved customers,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Kipil
16 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kipil
Séjour de 3 nuits en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Mr. Kipil,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
16 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear our beloved customers,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa.
I am very happy that you enjoyed your visit to us and found our staff to be wonderful.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Voyageur vérifié
10 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
친절하고 센스있는 스텝들에게 감사
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager le 12 oct. 2019
Dear our beloved customers,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa.
I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
6/10 Satisfaisant
INBAE
4 sept. 2019
Les points forts : Personnel et service
보통
INBAE
Séjour de 1 nuit en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 7 sept. 2019
Dear Mr. Inbae,
Thank you very much for taking your time to review us here right after your 1 night stay with us this August 2019.
We truly valued your suggestion while you were staying with us and very happy that you rated us with Very Good rating in the Feedback Form before you left but we are so sad when you rated us here with average rating only. Or you might rate this for wrong hotel while you were staying in too many hotels during your trip to Hanoi? This happened usually with us.
On behalf of Team, I would like to express our sincere thanks to you for staying with us and enjoyed it.
We wish all the best to you and hope to have another chance to welcome you back for your future return.
Warm regards,
10/10 Excellent
Voyageur vérifié
31 août 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 4 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager le 3 sept. 2019
Dear Mrs. Yukiko Kajigai,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff and breakfast to be wonderful.
I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Voyageur vérifié
Voyage en couple
27 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 31 août 2019
Dear Our Beloved Guests,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa this August 2019. I am so pleased that you enjoyed your visit to us, and found our service and staff to be wonderful.
I certainly also appreciate the service preferences which you shared with us directly at the hotel during the stay, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
GYEONGSUK
18 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
너무 만족합니다
GYEONGSUK
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Mrs. Gyeongsuk
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa.
I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. I am also very pleased to read that you had an amazing time with.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
YUNKYUNG
15 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족여행 5성급 서비스에 가성비 갑 !
YUNKYUNG
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Ms. Yunkyung,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa.
I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful.
With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Voyageur vérifié
15 août 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Stay at Hanoi Garden Boutique hotel
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) Hotel Manager. le 20 août 2019
Dear Mr. Siddhartha,
Thank you very much for taking your time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during this August 2019.
I am so pleased that you were satisfied with your stay with us and found that Kris to be helpful when he assisted you on time when you were in trouble in your phone lost.
We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourself and improve every details to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa like your home away from home.
We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi.
Warm regards,
10/10 Excellent
Ranjan
12 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A FABULOUS time at Hanoi Garden Spa
Ranjan
Séjour de 2 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager le 14 août 2019
Dear Mr. Ranjan,
Thank you for taking the time to review Hanoi Garden Boutique Hotel & Spa on HOTELS.COM after your recent stay during this August 2019 with your family.
It was a pleasure to have you staying with us, and I am thrilled to read of what an enjoyable experience you had. We are all very passionate about the jobs we do, though receiving such lovely feedback makes an enormous difference - and is most gratefully received.
I will be sure to share your review with my team to give them more motivation to work better and keep up the great work of bringing the best care and service to all of the beloved customers.
I hope to have the opportunity to welcome you back in the near future, and would like to thank you for choosing to stay with us this August 2019.
Warm regards,
8/10 Bien
Sa
Voyage en famille
7 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sa
Séjour de 1 nuit en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 9 août 2019
Dear Ms. Sa,
Thank you very much for taking the time to leave your lovely review here after your great recent stay at our Hanoi Garden Boutique Hotel & Spa this August 19.
It was our pleasure to have you as our customers here for only 1 night but we are very happy of serving you and make your stay very comfortable and make you feel like staying at home.
We are more than happy when you were also happy with your Spa treatment at our The Garden Spa before you left for airport.
We wish you all the best and wish that to have another chance to welcome you back in the future.
Warm regards,
10/10 Excellent
Voyageur vérifié
7 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 8 août 2019
Dear Valued Customers,
Thank you very much for taking the time to rate our Hanoi Garden Boutique Hotel & Spa after your recent stay at 10 out of 10 point which we really appreciate and value it.
Our team are very happy to see that you were very happy and had a very comfortable stay with us and share your lovely rating here.
On behalf of all tea, We wish you all the best and do hope to have chance welcome you back in the not too far distant future when you manager to return.
Warm regards,
Kevin Hoang (Mr.)
Hotel Manager.
10/10 Excellent
Voyageur vérifié
31 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Thanh Hoang (Mr.) - Hotel Manager. le 2 août 2019
Dear Our Valued Customers,
With our utmost thanks from Hanoi Garden Boutique Hotel & Spa to you!
We were so happy and proud of having your Excellent rating here after your recent stay with us. Your satisfaction is really a big gift and motivation to our young team who are trying our best to make all of our valued guests feel like staying at home away from home.
We do wish that you will consider Hanoi Garden Boutique Hotel & Spa to be your second home and always choose to stay with us once you visit Hanoi again.
We wish all the best to you!
Warm regards,
10/10 Excellent
SANG WOOK
28 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SANG WOOK
Séjour de 1 nuit en juillet 2019
Réponse de Thanh Hoang (Mr.) Hotel Manager. le 2 août 2019
Dear Mr. Sang Wook,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be wonderful.
I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review!
Warm regards,
10/10 Excellent
Karam
25 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karam
Séjour de 2 nuits en juillet 2019
10/10 Excellent
SEOUL
23 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋은 숙소
SEOUL
Séjour de 1 nuit en juillet 2019
Réponse de Thanh Hoang (Mr.) - Hotel Manager. le 26 juil. 2019
Dear Ms. Seoul,
Firstly, I am so pleased to read your truly opinion once after your stay with us this July 2019. Here at Hanoi Garden Boutique Hotel & Spa, We take a great pride in our team and the exceptional service in which they provide. So your comments regarding them are very much appreciated. With the unique motto of our hotel is ‘No request is too large, No detail is too small’ we are constantly aiming to ensure that all of our beloved guests have all of their needs catered for during the stay. It makes me proud to share your lovely feedback with all the team who make your birthday trip to be outstanding.
Lastly, On behalf of HGBH Team, I would like to thank you very much for giving such a fantastic review and we look forward to welcoming you back in the not too far distant future when you manager to return.
Best regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille
16 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Thanh Hoang (Mr.) - Hotel Manager. le 17 juil. 2019
Dear Mr. Brandon,
Thank you very much for taking your valued time to share your truly experience here after your only 1 night-stay with your partner during July 2019.
We are so happy and proud of serving you all at best service to get your highest rating and comment here. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere.
On behalf of GBH team, I would like to express our deepest thanks to you once again and we do hope to have chance welcome you back soon when you return in the future.
Best regards,