Réception

Avis sur Hanoi Garden Hotel & Spa

3.5 out of 5
Hanoi Garden Hotel & Spa
3B Cha Ca street, Hoan Kiem District, Hanoi

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 99 avis sur 119." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 119." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 119." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 119." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 119." "

9,6/10

Propreté

9,8/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

CEDRIC

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I recommend
Nice hotel well located and very friendly staff
Séjour de 3 nuits en janvier 2020
Réponse de Kris Vu (Mr.) Customer Service Manager le 7 janv. 2020
Dear Mr. Cedric and your family Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

10/10 Excellent

Henry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great hosts
Séjour de 4 nuits en mars 2024
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ich komme sehr gerne wieder.
Wunderbar in der Altstadt gelegen, so dass man zu Fuss viele Sehenswürdigkeiten, Restaurants und was es sonst noch zu sehen gibt erreichen kann. Die Ausstattung des Zimmers war top in Design und Präsentation. Ich komme gerne wieder.
Séjour de 1 nuit en janvier 2024
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

2/10 Horrible

Mario

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Worst service ever. Did not get the room we booked. The pictures are misleading and even though the description of the picture is the name of the room - that is not what you are getting. The window handle was broken and unable to close - nobody cared to even try to fix it or change our room even when we asked 3 times. When we tried to talk to the staff about our concerns, they were ignoring it and changing the subject. When I asked to talk to the manager, they said they would contact her but never actually did. The only good thing about the hotel is the location, but there are many other in the same area and much better service for same price
Séjour de 2 nuits en janvier 2024
Réponse de Ben nguyen le 22 janv. 2024
I would like to take a moment to thank you for choosing to stay at our hotel. Your presence was greatly appreciated, and it was our pleasure to have you as our guest.I understand that your experience with us may not have been up to your expectations. Please accept my sincerest apologies for any inconvenience or discomfort caused during your stay. At our hotel, we strive to provide our guests with exceptional service and an unforgettable experience, and it appears that we have fallen short of that goal in your case.Please rest assured that we will take this feedback seriously and work to improve in the areas where we fell short. We value your opinion and would love to have the opportunity to make it up to you in the future.Once again, thank you for staying with us. It was a pleasure having you as our guest, and we hope to have the chance to welcome you back soon.Best regards,

10/10 Excellent

David

Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

MASASHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

6/10 Satisfaisant

HIROSHI

Séjour de 3 nuits en juillet 2023

8/10 Bien

Ann Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cute little hotel. Friendly staff
Séjour de 2 nuits en février 2023

10/10 Excellent

Pepita

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, nicely decorated, good service.
This was a nice little hotel. The sheets were clean and the pillows were nice. The room was large and nicely decorated. We’d moved from a cheaper hotel and this one was a relief from the other. The location was good in another part of Old Quarter that we hadn’t explored so that was fun too.
Séjour de 1 nuit en mars 2023
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

Larry

Séjour de 1 nuit en janvier 2023
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

Sabita

6/10 Satisfaisant

Miho

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay in October
Absolutely fantastic value. Service from the staff, especially Chloe, was just as good as 5 star hotels in America. They took care of our day trip and travel bookings, making things incredibly easy for us. They even helped us with travel after we left their hotel! The room was big, clean, and pleasant, perhaps a bit dated. But there was nothing lacking!
Séjour de 2 nuits en octobre 2022
Réponse de Dear Jenny, le 16 déc. 2022
Dear Jenny,I'm supprised to receive you review cause its been a while since you flew out. You just made our day here. Thank you so much!!!!!!Wish you have a lovely Christmas party with your whole family!!!!Best regards!Chloe' Vu.

10/10 Excellent

Yannik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very hospitable and the pick up option from the airport was nice. I find booking taxis through the hotels to be better in Vietnam. That way you don't get scammed. Very responsive through WhatsApp. They let me hang out in the lobby and store my bags even though I checked out the day before while waiting for a bus. Thanks for the hospitality!
Séjour de 2 nuits en novembre 2022
Réponse de Dear Amanda, le 26 nov. 2022
Dear Amanda,We're so glad to know that it was a pleasant stay you had with us!!Thank you so much for your kind review. It will be a big gift for all of our staffs!!Goodluck on your ahead journey!!!Take care,Chloe' Vu.

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unequivocal recommendation
Delightful spotless boutique hotel in the heart of the old quarter Extraordinary service and warmth Made ya feel totally at home. We just loved it Couldn’t have been better
Séjour de 2 nuits en janvier 2020
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 Bien

Isabella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was amazing. Room was great, they ipgrad
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herzlicher Empfang und best location!
Alle Mitarbeiter des Hanoi Garden Boutique Hotel waren so unglaublich aufmerksam, hilfsbereit und freundlich, so etwas habe ich selten erlebt. Wir haben uns sehr wohl und willkommen gefühlt. Die Lage ist sehr zentral und man kann sehr viele Sachen von dort aus viele Dinge zu Fuß erledigen. Im Hotelzimmer gibt es viele Aufmerksamkeiten und sogar Zahnbürsten. Die Kissen und Bettzeug waren auch sehr angenehm. Im Spa wurden wir auch auf angenehmste Weise behandelt und ich würde dort jederzeit wieder einchecken - DANKE!
Séjour de 2 nuits en décembre 2019
Réponse de Ben Nguyen le 9 avr. 2024
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay at friendly hotel in old quarter
Wonderful stay as this new hotel. Amazing location, lots of great places to eat in very ocal area. Great neighborhood, felt very comfortable walking around at all times. Hotel clean, super comfortable beds and great breakfast, Spa a lovely bonus on site. However what made this trip was the amazing staff, delightful, chatty, knowledgeable and went out of their way to make our stay very special. Appreciated upgrade to bigger room after our trip to Halong bay - couldn't recommend this hotel more!
Séjour de 3 nuits en décembre 2019
Réponse de Kris Vu(Mr.) Customer Service Manager le 8 janv. 2020
Dear Mrs. Kathryn, Thank you very much for taking the time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during January 2020 I am so pleased that you were satisfied with your stay with us and found that our staff, bed's quality, and breakfast to be amazing. We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourselves and improve every detail to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa-like your home away from home. We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi. Warm regards,

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay in Old Quarter
Wonderful stay, attentive staff and great location. Felt comfortable in the area all times of day and great places to eat close by. Would highly recommend
Séjour de 2 nuits en janvier 2020
Réponse de Kris Vu ( Mr.) Customer Service Manager le 10 janv. 2020
Dear Kathryn, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be attentive, great location. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff gave us warm and personalised welcome. A few we would like to highlight: Lucy, Chloe, Chris (Oscar) and Spa Manager, and of course the crew whome we did not get to meet. Staff here are friendly and approachable and that made up for the less than expected state of the property itself. Honestly, the building is old and nothing much is done to it, considering the number of other similar properties around the area for visitors to choose from. What distinguished this hotel is obviously the staff. I must also share that the Spa treatment is good. Therapists knew what they were doing. Will come back for the Spa.
Séjour de 2 nuits en décembre 2019
Réponse de Kris Vu (Mr.) Customer Service Manager le 10 janv. 2020
Dear Jenny and your lovely family,Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly, also mentioned our spa-quality, and especially highlighted our teams such as Lucy, Chloe, Kris (me) and Spa manager. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

10/10 Excellent

JohnW, Calgary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff: Kris, Chloe,Lucy and the rest of the great people that made our trip so fantastic! Thayer went out of their way to fulfill any issues we had and showed us different tours that we could do. This property is in the heart of the Old Quarter. It was the best vacation that we have had in our 55 years. Vietnam people are so helpful, friendly and just so hard working. We will be back again and again! Thank You so much 😊
Séjour de 5 nuits en décembre 2019
Réponse de Kris Vu( Mr.) Customer Service Manager le 10 janv. 2020
Dear Mr. John, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your trip, and found our staff and our location to be wonderful. In addition, thanks for highlighting our team such as Chloe, Lucy and me. . With my deepest thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
would recommend
Was very pleasantly surprised with such great service. Upon arrival we were greeted personally with tea and lots of help and suggestions by the staff who offered their time abundantly. Greetings every morning with a surprise attachment to our door with candy and personalized notes/wishes to us including weather details made every morning special. I can not detail just how good the staff had exceeded our expectations from organizing and coordinating our Halong Bay excursion to just about every other activity we had in Hanoi including a heart felt sendoff by all the staff who all escorted us out to the taxi when leaving. Always conscientious about our needs and accommodating, I would give the staff 6 stars out of 5 if I could. Special thanks to Mai, Chloe, Chris, and Meme
Séjour de 1 nuit en décembre 2019

10/10 Excellent

SOON YOON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tip top service
Kris from front desk is very helpful, and make our stay very pleasant.
Séjour de 4 nuits en novembre 2019

10/10 Excellent

giyoung

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
추천해요
다른 곳에서 2박 후 여기서 2박 했어요 비슷한 가격대인데 이 곳이 전반적으로 더 좋았습니다 로비 분위기부터 스파도 좋았고 조식 중 쌀국수와 오믈렛 괜찮았습니다 매일 밤 방문앞에 작은 노트와 캔디선물도 소소한 기쁨이었네요 공항까지가는 차도 여기서 예약해서 갔는데 차 탈 때 배웅까지 해주셨어요 시간대마다 스탭이 바뀌지만 모두 친절합니다
Séjour de 2 nuits en novembre 2019
Réponse de Kris Vu (Mr.) Customer Service Manager le 10 janv. 2020
기린 씨, 하노이 가든 부티크 호텔 & 스파에서의 최근 체류에 대해 피드백을 남겨 주셔서 감사합니다. 나는 당신이 우리를 방문하는 것을 즐거워하고 당신을 행복하게 만든 많은 것들을 발견하게되어 매우 기쁩니다. 호텔에서 직접 공유 한 서비스 기본 설정에 대해서도 감사 드리며, 다음 방문을 조정할 수 있습니다. 하노이 휴가를 위해 호텔을 선택해 주셔서 감사합니다. 저희에게 멋진 리뷰를 남기는 데 관심과 관심을 가져 주셔서 감사합니다. 따뜻한 안부

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족함...
위치, 고객응대, 조식등 전반적인 서비스 만족했음... 하노이를 간다면 재방문 의향 있음...
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en octobre 2019

10/10 Excellent

Chao ming

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
超棒的住宿,飯店很貼心~ 而且要離開越南是清晨4點,飯店還幫忙準備了簡易的早點。讓人感覺很舒服、溫馨 飯店內的spa也價格實惠哦
Séjour de 5 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well located in the old quarter and walking distance to what I'm looking for.
Séjour de 1 nuit en octobre 2019
Réponse de Best regards, Mai Le/Ms. Hotel Manager le 23 oct. 2019
Dear Sir or Madam, Thank you very much for your kind praises to our hotel location. As one of our strengths, our location is a highlight to choose from! Besides excellent customer service, rich buffet breakfast, authentic spacious room types served by a dedicated young team. Once again, Thank you very much for your stay with us, we look forward to welcoming you back, to please your feeling again!

10/10 Excellent

or

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff
We stayed at the hotel for two nights, the hotel staff were great and very helpful. Welcomed us with drinks and a snack. Good spot for people who want to be in walking distance (15 minutes) from the center but not in the middle of the “mess”.
Séjour de 1 nuit en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Mr. Or, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

8/10 Bien

JIN-RU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
服務人員非常親切,很貼心的旅店
這次入住在2樓的四人房,房間燈光昏暗沒有對外窗但整體空間算寬敞,浴室非常大!服務人員非常親切和貼心,早餐也滿多元,整體CP值很高還可直接在旅館裡做Spa,如果房間能在有特色一定給5顆星!
Séjour de 2 nuits en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Ms. Jin-Ru, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear our beloved customers, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Kipil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Mr. Kipil, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
직원들의 친절한 응대가 가장 좋았습니다. 주변 관광지와 먹거리 찾아다니기도 편한 좋은 위치의 호텔이었네요
Séjour de 4 nuits en septembre 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear our beloved customers, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
친절하고 센스있는 스텝들에게 감사
호텔 찾기는 좀 힘들었습니다. 입구가 작아서 처음에 그냥 지나쳤거든요. 그리고 샤워기 수압도 약해서 샤워하는 시원함이 부족했습니다. 하지만 리셉션 직원분들이 너무 친절하셨어요. 마지막날엔 체크아웃 후에 짐 맡기고 관광을 하였는데, 관광 후에 돌아와서 샤워도 가능하다고 알려주시더군요. 땀 많이 흘려서 꿉꿉할 게 뻔했는데 너무 친절하고 센스있는 서비스였습니다. 덕분에 샤워하고 택시 불러서 정말 쾌적하게 공항으로 돌아갔습니다. 아침 식사도 소소한 뷔페 외에 메인 메뉴를 주문 받아주는데, 쌀국수, 오믈렛, 바나나 팬케익, 프렌치 토스트 다 맛있었어요. 좀 걷긴 해야하지만 하노이 기찻길 가까와서 좋았고, 퍼짜쭈엔도 가까와서 좋았습니다. 다음에 하노이 가면 또 방문할 것 같아요. 그때도 또 관광 후에 샤워할 수 있게 해주세요~ 단, 수압은 좀 센 방으로 주세요^^
Séjour de 2 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager le 12 oct. 2019
Dear our beloved customers, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

6/10 Satisfaisant

INBAE

Les points forts : Personnel et service
보통
그냥 그래요. 싼 가격엔 다 이유가 있지요. ^^
Séjour de 1 nuit en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 7 sept. 2019
Dear Mr. Inbae, Thank you very much for taking your time to review us here right after your 1 night stay with us this August 2019. We truly valued your suggestion while you were staying with us and very happy that you rated us with Very Good rating in the Feedback Form before you left but we are so sad when you rated us here with average rating only. Or you might rate this for wrong hotel while you were staying in too many hotels during your trip to Hanoi? This happened usually with us. On behalf of Team, I would like to express our sincere thanks to you for staying with us and enjoyed it. We wish all the best to you and hope to have another chance to welcome you back for your future return. Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
まずロケーションは最高でした。旧市街の真ん中にあって、周囲を散歩するだけでも楽しかったです。 ホテルは古いためややインフラは脆弱でしたが、こじんまりとしてスタッフの皆様がとてもフレンドリーで、それだけでも大満足でした。 最終日のフライトが早いのを心配してくれて、朝食のお弁当まで持たせてくれました! 併設のスパも良かったです。 是非また利用したいです。
Séjour de 4 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager le 3 sept. 2019
Dear Mrs. Yukiko Kajigai, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff and breakfast to be wonderful. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff really stand out at this hotel, they go out of their way to be helpful especially during check in when informing you about the area and things to do. The rooms a big with very comfortable beds. The only thing I would say is that the showers in the bathroom could use some refurbishment. The location is also amazing, just one street over from the night market. We will definitely stay here again in our next visit to Hanoi.
Séjour de 2 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 31 août 2019
Dear Our Beloved Guests, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa this August 2019. I am so pleased that you enjoyed your visit to us, and found our service and staff to be wonderful. I certainly also appreciate the service preferences which you shared with us directly at the hotel during the stay, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

GYEONGSUK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
너무 만족합니다
너무만족했던 숙소랑 처음으로 후기까지 쓰게되네요 숙소는 좁은골목에 위치해있지만 안으로 들어서면 친절히 직원분 맞아주시고 숙소는 패밀리 였는데 화이트톤으로 너무너무 깨끗하고 넓고 3일동안 너무 만족했네요 매일아침 청소랑비품도 교체해주시고 조식도 매일 조금씩다르게나오고 메뉴판에서 주메뉴는 고르게 되있어서 더욱좋았었고 너무맛있어서 3일동안꼬바고박 챙겨먹었네요
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Mrs. Gyeongsuk Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. I am also very pleased to read that you had an amazing time with. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

YUNKYUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족여행 5성급 서비스에 가성비 갑 !
가족과 처음으로 해외여행을 한만큼 영어도 베트남어도 잘하는 편이 아니였지만 , 간단한 영어로도 소통이 가능했고, 직원들의 친절함과 서비스가 감동했습니다 또한 조식서비스도 아주 좋았구요, 호캉스를 원하는게 아니여서 잠시동안 머무를 적당한 숙소를 찾는 게 목적이였는데 기대이상으로 편안하고 좋았습니다 !
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 12 oct. 2019
Dear Ms. Yunkyung, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Stay at Hanoi Garden Boutique hotel
Overall I was very happy with the service and my stay at the hotel. One of the highlights of the excellent service was the help given to me by their staff Kris when I lost my phone. I reached the hotel after 9 PM a time when most shops would be closed. Kris took me with him on his bike and helped me a locate a shop to buy a new phone. It saved me an immense amount of trouble. My airport pickup, drop off and tours were on time. The tours were quite good but they maybe a bit cheaper if you research on your own. I stayed there 4 nights and here are a few observations: 1. The hotel safe kept resetting on its own and I had to call the reception few times to fix it. 2. One of my breakfast orders was missed. One of the things the management needs to take care of is the credit card fees. I suppose the banks may be to blame here but When I offered to pay my bill in USD(cash) , the staff was expecting flawless or brand new notes. My notes were in quite good condition and easily accepted elsewhere. Anyways I opted for payment by Credit card for 3% extra.
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) Hotel Manager. le 20 août 2019
Dear Mr. Siddhartha, Thank you very much for taking your time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during this August 2019. I am so pleased that you were satisfied with your stay with us and found that Kris to be helpful when he assisted you on time when you were in trouble in your phone lost. We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourself and improve every details to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa like your home away from home. We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi. Warm regards,

10/10 Excellent

Ranjan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A FABULOUS time at Hanoi Garden Spa
I would definitely recommend this hotel to anyone traveling with a family to Hanoi. It is located in the bustling old quarter right which is totally buzzing. This hotel is an example of why boutique hotels are in fact better than than the 5 star chains. They go the extra mile and it feels like a personal service. We arrived and checked in on my birthday. That evening after dinner we got home and came back to our lovely deluxe family room. A moment later there was a knock on the door. They walked in with a cake decorated with my name on it and some candles. What a sweet touch! The building has a lot of character and you could see the old features. But the hotel was well-kept and we had a lovely family room. The breakfast was better than what we had at the Novotel in Ha Long Bay! When I do return to Hanoi I hope to stay there again. The only odd thing was in the showers there were GLASS containers for the shampoo and shower gel. I think there’s a risk they could slip out of your hands and smash on the floor. With kids (and adults!) that’s a potential issue although we were fine. Again - please do stay there !!
Séjour de 2 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager le 14 août 2019
Dear Mr. Ranjan, Thank you for taking the time to review Hanoi Garden Boutique Hotel & Spa on HOTELS.COM after your recent stay during this August 2019 with your family. It was a pleasure to have you staying with us, and I am thrilled to read of what an enjoyable experience you had. We are all very passionate about the jobs we do, though receiving such lovely feedback makes an enormous difference - and is most gratefully received. I will be sure to share your review with my team to give them more motivation to work better and keep up the great work of bringing the best care and service to all of the beloved customers. I hope to have the opportunity to welcome you back in the near future, and would like to thank you for choosing to stay with us this August 2019. Warm regards,

8/10 Bien

Sa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
房間很寬躺和整潔,員工有禮!離還劍湖十分鐘路程,附近有便利店和人氣法式麵包,酒店附有Spa,住客有拆,性價比高!
Séjour de 1 nuit en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 9 août 2019
Dear Ms. Sa, Thank you very much for taking the time to leave your lovely review here after your great recent stay at our Hanoi Garden Boutique Hotel & Spa this August 19. It was our pleasure to have you as our customers here for only 1 night but we are very happy of serving you and make your stay very comfortable and make you feel like staying at home. We are more than happy when you were also happy with your Spa treatment at our The Garden Spa before you left for airport. We wish you all the best and wish that to have another chance to welcome you back in the future. Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Kevin Hoang (Mr.) - Hotel Manager. le 8 août 2019
Dear Valued Customers, Thank you very much for taking the time to rate our Hanoi Garden Boutique Hotel & Spa after your recent stay at 10 out of 10 point which we really appreciate and value it. Our team are very happy to see that you were very happy and had a very comfortable stay with us and share your lovely rating here. On behalf of all tea, We wish you all the best and do hope to have chance welcome you back in the not too far distant future when you manager to return. Warm regards, Kevin Hoang (Mr.) Hotel Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2019
Réponse de Thanh Hoang (Mr.) - Hotel Manager. le 2 août 2019
Dear Our Valued Customers, With our utmost thanks from Hanoi Garden Boutique Hotel & Spa to you! We were so happy and proud of having your Excellent rating here after your recent stay with us. Your satisfaction is really a big gift and motivation to our young team who are trying our best to make all of our valued guests feel like staying at home away from home. We do wish that you will consider Hanoi Garden Boutique Hotel & Spa to be your second home and always choose to stay with us once you visit Hanoi again. We wish all the best to you! Warm regards,

10/10 Excellent

SANG WOOK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
위치가 하노이 여행 중심에 있어서 매우 편리 합니다. 직원들이 매우 친철하고 항상 도와 주려 노력 합니다. 출입시 항상 인사를 잘 하고 받아 줍니다. 창문이 없는 방과 창문이 있지만 빛이 거의 안들어 오는 방이 있습니다. 예약시 구분이 필요 합니다. (이곳에서 4박 함)
Séjour de 1 nuit en juillet 2019
Réponse de Thanh Hoang (Mr.) Hotel Manager. le 2 août 2019
Dear Mr. Sang Wook, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be wonderful. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 Excellent

Karam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
기대안했는데 깔끔했고 잠도 잘잤습니다, 새벽에 도착해서 벨 누르니 자다가 일어나셔서도 친절하게 맞아주시고 갬동이었고요.ㅠ 조식도 나쁘지않았어요 가성비 내려오는 호텔 찾으시면 진짜 추천해여 진짜류
Séjour de 2 nuits en juillet 2019

10/10 Excellent

SEOUL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋은 숙소
첫 숙소를 다른 곳으로 갔었는데 도마뱀도 나오고 불친절하여 이 곳으로 옮겼었어요-! 방업그레이드도 해주시고 친절하시고 정말 맘에 들었어요!!
Séjour de 1 nuit en juillet 2019
Réponse de Thanh Hoang (Mr.) - Hotel Manager. le 26 juil. 2019
Dear Ms. Seoul, Firstly, I am so pleased to read your truly opinion once after your stay with us this July 2019. Here at Hanoi Garden Boutique Hotel & Spa, We take a great pride in our team and the exceptional service in which they provide. So your comments regarding them are very much appreciated. With the unique motto of our hotel is ‘No request is too large, No detail is too small’ we are constantly aiming to ensure that all of our beloved guests have all of their needs catered for during the stay. It makes me proud to share your lovely feedback with all the team who make your birthday trip to be outstanding. Lastly, On behalf of HGBH Team, I would like to thank you very much for giving such a fantastic review and we look forward to welcoming you back in the not too far distant future when you manager to return. Best regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is very clean and the staff are amazing. Highly receptive at the reception desk. They are thorough with their explanations, and provide a fantastic breakfast. The room is clean, the toiletries are wonderful and they even accomodated us after our reservation so we could clean up after walking around old quarters.
Séjour de 1 nuit en juillet 2019
Réponse de Thanh Hoang (Mr.) - Hotel Manager. le 17 juil. 2019
Dear Mr. Brandon, Thank you very much for taking your valued time to share your truly experience here after your only 1 night-stay with your partner during July 2019. We are so happy and proud of serving you all at best service to get your highest rating and comment here. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere. On behalf of GBH team, I would like to express our deepest thanks to you once again and we do hope to have chance welcome you back soon when you return in the future. Best regards,