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Avis sur Grand Cititel Hanoi Hotel & Spa

4 out of 5
Grand Cititel Hanoi Hotel & Spa
13B Tong Dan, Hoan Kiem District, Hanoi

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 175 avis sur 202." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 202." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 202." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 202." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 202." "

9,8/10

Propreté

9,8/10

Personnel et service

9,8/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

claude, la reunion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel neuf , bien placé , loins du bruit
L’hotel Est neuf , bien équipé Petit déjeuner excellent , bon service Personnel agréable
Séjour de 1 nuit en septembre 2018

10/10 Excellent

Bina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was the perfect starting point for our adventure-filled vacation! The knowledgeable staff helped us plan exciting activities and provided tips on exploring the area. The hotel offered free bike rentals which made exploring a breeze. The comfortable room provided a relaxing haven after a day of exploring. This hotel is a must-stay for adventurous travelers!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craft your perfect adventure in the Old Quarter! This hotel catered to all types of travelers. The knowledgeable staff helped us plan personalized itineraries, suggesting hidden temples, fascinating museums, and exciting day trips. The hotel offered motorbike rentals and bicycle tours, making exploring the Old Quarter a breeze. Our comfortable room served as a home base for our adventures. This hotel is perfect for those seeking an authentic and personalized experience in the heart of the Old Quarter!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stepping back in time! Nestled within the bustling Old Quarter, this hotel offered a charming escape. Despite the lively streets outside, the room provided a peaceful haven. The staff was incredibly friendly and knowledgeable about the area, recommending hidden gems and local specialties. We enjoyed exploring the vibrant streets and nearby markets after relaxing breakfasts.A perfect stay for experiencing the Old Quarter!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tucked away on a quiet street, this hotel surprised us with its charm and comfort. The staff was incredibly friendly and helpful, making us feel right at home. The room was clean and cozy. We loved relaxing in the room with breathtaking city views. This hidden gem is perfect for a peaceful escape!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel orchestrated an unforgettable journey for us. The service was a symphony of attentiveness and genuine hospitality. The staff went above and beyond to ensure our stay was flawless, from receptionist to housekeeping.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the sparkling clean room to the stellar service, this hotel exceeded expectations. The staff was incredibly friendly and attentive, always ready to help with a smile.The location was fantastic, offering easy access to the famous attractions. Overall, a fantastic stay - highly recommended!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Godofredo

Voyage en famille
Comfy and well located
Séjour de 5 nuits en mai 2024

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not only is this hotel beautiful, but its location is perfect. It provides easy access to all the city's attractions.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel is exceptional. They go above and beyond to ensure guests feel welcome, comfortable, and cared for.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is perfectly situated near all the attractions I wanted to see. The room was a great size and had everything I needed for a relaxing stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is truly a hidden gem. The breakfast was delicious and the housekeeping staff did an amazing job keeping my room clean. I highly recommend this place!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was the perfect spot for a quick weekend getaway. The pool was refreshing, the gym was well-equipped, and the overall atmosphere was very relaxing.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was fantastic for our family vacation. The kids loved the pool and the game room, and the staff went above and beyond to make sure we had a great stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was perfect for my business trip. The Wi-Fi was fast and reliable, the room had a spacious desk, and the business center was very helpful.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was exactly what I needed. The room was clean and comfortable, the location was convenient, and the staff was friendly.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel provided a truly luxurious experience. The room was stunning, the service was impeccable, and the amenities were top-notch.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was very impressed with the value I received at this hotel. The room was clean and comfortable, the breakfast was good, and the staff was friendly.
Séjour de 1 nuit en mai 2024

8/10 Bien

Cuong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is OK for the price , staffs are very helpful and friendly , great breakfast and great location ,Hoan Kiem Lake ,Old Quarter ,walking street and lot of attractions are in short walking distance from the property. But this is not a 4 star hotel as they advertise as well as no laundry facility in the hotel.
Séjour de 3 nuits en avril 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The housekeeping staff did a fantastic job of keeping my room clean and tidy throughout my stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel offered excellent value for money. The price was very reasonable for the quality of the accommodations.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had a great selection of amenities, including a fitness center, and spa.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast buffet was amazing! There was a wide variety of delicious food to choose from.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had as wonderful ambiance. It was both stylish and relaxing.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable and well-appointed. The bed was incredibly comfortable, and the amenities were all top-notch.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was impeccably clean and well-maintained. It was clear that the staff take a lot of pride in their work.
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel were incredibly friendly and helpful. They made me feel welcome and went above and beyond to ensure I had a great stay.
Séjour de 1 nuit en mai 2024

8/10 Bien

Naoki

Voyage d’affaires
Les points forts : Personnel et service et équipements
コンパクトで隠れ家的なプチホテルです。
Séjour de 1 nuit en mai 2024

8/10 Bien

Cecilia

Very good
Séjour de 4 nuits en mai 2024

10/10 Excellent

Reegan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly. Always happy to help. I felt very safe my entire stay there and the breakfast was quite good.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Johan, Santa Clara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast great. Friendly staff.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is small gallery at the lobby and restaurant where they put many beautiful oil-painting on the wall that may attract you.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surprise me, the rooms were clean and comfortable enough for a quiet good sleep. The location was also excellent with many attractive tourist places and restaurants nearby. I highly recommend you to try.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After a long and tired flight, we had a quite good sleep at Suite City View room. The next day, breakfast buffet at the hotel was amazing with variety choice of food including beef noodle and western food. Thanks to the hotel staff named Dieu Linh, who helped me choosing Ao Dai for my photoshoot at Trang An, Ninh Binh tour that day.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there with group of friends. We stay ad Grand Deluxe room which is large and tidy. The next day we wanted to see water puppet show, the receptionist help to show us the way and it was so close to the hotel that we could go by walk. So amazing!!!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was perfect for business travel. They support printing service, business center was open 24/7 with large table to work on. Hope will be back for the next trip.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was child-friendly. My kids loved the play at the lobby area and the staff was very patient with them. Breakfast is good with plenty of choice for my kids.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had a charming, boutique feel. It was a refreshing change from the usual chain hotels. Promise to be back again once day!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ivy Ai

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel offers beautifully appointed rooms that are a perfect blend of comfort and style. The staff is incredibly passionate about providing excellent service. The on-site art gallery is a delightful surprise, showcasing a variety of stunning pieces.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Raynald Allan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was incredibly nice!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ms Hoai is very nice, she's so kind and beautiful. She is feel free upgrade room for me. My room is so clean, large and cozy. Special recommended the service of this place. Will visit next time with me.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel in a great part of the old quarter, friendly caring staff , who go out of their way to help you .
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable room, good street, great location and very helpful staff. Breakfast was quiet and made for a good start to the day. Thank you very much for looking after us so beautifully.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice experience we had at the hotel. The staff were super friendly and helpful.They helped us book a very last minute private tour to Ninh Binh with pickup and drop off at hotel, they also kept our room when we did a one night cruise trip. I give this hotel full marks.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, very helpful. Someone always there to open the door and grab any bags. Restaurant staff sweet and ready to help in any way. Booked tour at reception and it was so easy. Room was comfy.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful, keen to ensure we enjoyed Hanoi and had an enjoyable visit. They assisted with recommendations on places to visit, airport transfers and special treats. All staff from reception to restaurant, cleaning team to security had a positive impact on our experience. We were made to feel valued guests.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is really optimal: we visited the whole city within walking distance from the hotel but it was still quiet. Very close to the central lake with the red bridge; that whole area is closed to cars from Friday to Sunday which is super nice to wander around. Rooms are large, comfortable beds, good A/C. Great breakfast buffet including eggs prepared as you wish. Very friendly staff.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Zulianah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, recommended for sure. Full buffet breakfast in the morning included in our stay. Might have been part of our tour package. Good access to old down town restaurants and shops
Séjour de 1 nuit en mars 2024

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had been recommended to us by a fellow traveller for its outstanding customer service and we were not disappointed. The room was extremely clean and comfortable and had everything we needed. Breakfast was delicious with a large choice. A very convenient location near Hoan Kiem lake. The stand out was the welcome from staff from the porters to the receptionists to the servers and cleaner.
Séjour de 1 nuit en mars 2024