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Avis sur Fraser Suites Hanoi

4.5 out of 5
Fraser Suites Hanoi
51 Xuan Dieu Street Quang An Tay Ho Dist, Hanoi

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 97 avis sur 161." "
Note des voyageurs de 8 (Bien), d’après 52 avis sur 161." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 161." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 161." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 161." "

9,2/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Séjour de 10 nuits en juin 2022
Réponse de Thanh Nguyen le 29 juin 2022
Dear Mr Olivier, Thank you for taking time to provide us your review on your stay! We are totally delighted that you enjoy your stay with us overall with perfect rating. Meanwhile, we are looking forward to welcome you back soonest possible. Yours Sincerely, Thanh Nguyen Front Office Manager

10/10 Excellent

Silvia, san jose

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staps and property are very good. I am strongly recommend.
Séjour de 3 nuits en mai 2024
Réponse de Thanh Nguyen le 22 mai 2024
Dear Silvia, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with great comment for our staff service. At Fraser Suites Hanoi, we aim to provide an unique experience, and we are thrilled that our service made your stay comfortable and a brilliant one. Your kind words to our service will definitely spur us to strive harder to deliver memorable experience to every single customer. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excellent

Thi Hong Loan

Séjour de 6 nuits en mars 2024

10/10 Excellent

Malkia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.
Séjour de 8 nuits en avril 2024
Réponse de Thanh Nguyen le 28 avr. 2024
Dear Paul, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with great compliment for our facilities with lake view, nice restaurant and gym. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

8/10 Bien

Ekkehard

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Thanh Nguyen le 9 avr. 2024
Dear Ekkehard,Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you had an enjoyable stay with good rating for us. We certainly look forward to welcoming you back soonest possible with better experience. Sincerely Yours, Thanh NguyenRoom Division Manager

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.
Séjour de 6 nuits en mars 2024
Réponse de Thanh Nguyen le 31 mars 2024
Dear Mr Paul, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay and complimented on our modern facilities with nice view over the west lake. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

8/10 Bien

Junko

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
パーティーでもしてるのかと思うほとの騒音｡音楽と騒が声｡フロントにクレームを言うとジムのエクササイズの音楽と声が漏れていると｡それ以外は､市街との距離はあるけれども、良いホテル｡
Séjour de 2 nuits en mars 2024
Réponse de Thanh Nguyen le 24 mars 2024
Dear Junko san, Thank you for taking time to share your experience on your recent stay at Fraser Suites Hanoi. We are so delighted to hear that overall, you enjoyed your stay. Regards to the music from the Gym, our apology for the inconvenience and rest assure that we will be working further with their Manager for improvement in control the volume better. We certainly look forward to welcoming you back soonest possible. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

10/10 Excellent

vanessa

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The service in this property is exceptional!!! From the front desk staff to the team on the different restaurants! Such a great atmosphere plus is a gorgeous place. Highly recommend!
Séjour de 1 nuit en mars 2024
Réponse de Thanh Nguyen le 18 mars 2024
Dear vanessa, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us and complimented our exceptional service from Front Desk to restaurant staffs. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excellent

Thanh

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Thanh Nguyen le 18 mars 2024
Dear Thanh, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

8/10 Bien

Athanasios

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Thanh Nguyen le 24 mars 2024
Dear Athanasios, Thank you for your effort to share your experience on your great stay. We are thrilled to learn that you enjoyed your stay with us. Meanwhile, we certainly look forwards to welcoming you back soonest possible.Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 Excellent

DongHoon

Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Tuyen

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent
Séjour de 5 nuits en octobre 2023
Réponse de Thanh Nguyen le 5 nov. 2023
Dear Daniel, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us. Meanwhile, we look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

Hieu

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Cong Luan

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Trung

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.
Séjour de 6 nuits en août 2023
Réponse de Thanh Nguyen le 7 sept. 2023
Dear Mr Trung, Many thanks for your review of your stay at Fraser Suites Hanoi!We are delighted with your kind comment and compliments for our nice and clean room. With regards to your constructive feedback on the aircon and bath room, we will definitely look into it for improvement if possible. Last but not least, we would like to share with you that there is another type of 1 bed room executive located at our new tower with modern design and facilities. Please consider as an option for your next stay. Meanwhile, we look forwards to welcoming you back in the futureSincerely Yours,Thanh NguyenRoom Division Manager

10/10 Excellent

Te Chuan

Séjour de 1 nuit en août 2023

8/10 Bien

Kia Meng

Séjour de 2 nuits en août 2023

10/10 Excellent

Amiad

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Sean

Les points forts : Propreté et confort de la chambre
Hanoi Trip
Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.
Séjour de 4 nuits en juillet 2023
Réponse de Thanh Nguyen le 24 juil. 2023
Dear Mr Sean, Many thanks for your effort to review your stay at Fraser Suites Hanoi! We are delighted with your kind comments and compliments for our property! We are glad that you enjoy your stay with great feed back for our facilities and location convenience.We certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excellent

jeffrey

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Thanh Nguyen le 17 juil. 2023
Dear Anonymous, Thank you very much for your excellent review. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi. We look forwards to welcoming you back in the near future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Nguyet

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful hotel, very hotel and 5 stars service
Séjour de 4 nuits en avril 2023
Réponse de Thanh Nguyen le 25 avr. 2023
Dear Ms Nguyet, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with compliment for our beautiful hotel and 5 stars staff service. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

viet tu, dianella

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en avril 2023
Réponse de Thanh Nguyen le 22 avr. 2023
Dear viet tu, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for our clean property.We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

TOSHIRO

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
総合的に良いホテルです。 ハノイでおすすめホテルを聞かれると このホテルを進めています。
Séjour de 3 nuits en avril 2023
Réponse de Thanh Nguyen le 14 avr. 2023
Dear Mr Toshiro, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for overall stay and your support to recommend us as for accommodation in Hanoi. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en avril 2023

10/10 Excellent

HIDEYUKI

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

8/10 Bien

Simon

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.
Séjour de 1 nuit en mars 2023
Réponse de Thanh Nguyen le 22 mars 2023
Dear Mr Simon, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us again. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

Long, San Jose

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean and convenient area to access
Séjour de 4 nuits en mars 2023
Réponse de Thanh Nguyen le 10 mars 2023
Dear Mr Long, Thank you for taking time to provide us your excellent review. We are totally delighted to learn that you did have a great experience at Fraser Suites Hanoi with good feedback on our clean and convenient location.We will definitely share your feedback to encourage our team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

10/10 Excellent

HILO

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
スタッフさんがよかったです。
Séjour de 1 nuit en février 2023
Réponse de Thanh Nguyen le 16 févr. 2023
Dear Mr Hilo,Thank you for taking your time to give us your great review. We are glad to delighted that you was enjoyed your stay with us especially for our staff service.We are looking forward to welcome you back at our property in the near future.Sincerely Yours,Nguyen Dinh Thanh (Conan)Room Division Manager

10/10 Excellent

Simon

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.
Séjour de 3 nuits en février 2023
Réponse de Thanh Nguyen le 6 févr. 2023
Dear Mr Simon, Thank you for taking time to provide us your excellent review on your stay! We are totally delighted that you enjoy your stay with us overall with good feedback on our check in and service staff. Especially your compliment to Mr Parker for his helpfulness will be shared with him and the team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

8/10 Bien

Richard

Séjour de 1 nuit en janvier 2023
Réponse de Thanh Nguyen le 27 janv. 2023
Dear Mr Richard, Many thanks for your effort to put up a good review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager.

10/10 Excellent

Richard

Séjour de 1 nuit en décembre 2022
Réponse de Thanh Nguyen le 27 janv. 2023
Dear Mr Richard, Many thanks for your effort to put up an excellent review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager

10/10 Excellent

Yau Chun

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The sky pool, the spacious room and the staff
Réponse de Thanh Nguyen le 2 déc. 2022
Dear Mr Yau Chun, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

10/10 Excellent

Hsiao-Fang

Séjour de 1 nuit en novembre 2022
Réponse de Thanh Nguyen le 2 déc. 2022
Dear Ms Lian, Thank you very much for your rating and continuous support to us. We are delighted to know that you enjoy your 4th stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

10/10 Excellent

Chun Kwong

Séjour de 1 nuit en novembre 2022
Réponse de Thanh Nguyen le 2 déc. 2022
Dear Mr Chun Kwong, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

4/10 Médiocre

Chung Ling

Voyage d’affaires
Les points forts : Propreté
'Don't expect hospitality'
I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.
No free lunch here
Séjour de 4 nuits en novembre 2022
Réponse de Thanh Nguyen le 29 nov. 2022
Dear Mr Chung Ling, We sincerely apologize for the unpleasant experience again and will conduct proper training for our staffs for proper improvement in service providing to every single customer. Additionally, we already discussed with our Management team about the laundry bags, to change our current standard of charge to complimentary with immediate effect. Once again, thank you for bringing to our attention and we hope to have another opportunity to welcome you back. We would like to ensure that we will do our best to make your stay comfortable. Sincerely Yours, Thanh Nguyen Room Division Manager

8/10 Bien

Ngin Hong

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ms Rose was helpful because I left my smartphone charger in the room after checked out and she helped to pass to another guest to bring it back to me.
Séjour de 1 nuit en septembre 2022
Réponse de Thanh Nguyen le 13 oct. 2022
Dear Ngin Hong, Many thanks for your effort to put up a perfect review. We are delighted to know that you enjoyed your stay and complimented Ms Rose who helped with the smartphone charger. In the meantime, we certainly look forward to an opportunity of accommodating you again in the near future! Yours Sincerely Thanh Nguyen Room Division Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Thanh Nguyen le 13 août 2022
Dear Anonymous, Thank you for your perfect rating for Fraser Suites Hanoi. We believe you enjoy your stay here with us and look forward to another opportunity to welcome back you soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excellent

David

Séjour de 1 nuit en juillet 2022
Réponse de Thanh Nguyen le 18 juil. 2022
Dear Mr David, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excellent

Darren

Séjour de 1 nuit en juillet 2022
Réponse de Thanh Nguyen le 18 juil. 2022
Dear Mr Darren, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excellent

TOSHIRO

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
清潔で、レストランの料理がおいしくて 非常に満足でした
Séjour de 2 nuits en mai 2022
Réponse de Thanh Nguyen le 13 mai 2022
Dear Mr Toshiro, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for our cleanliness and compliment on our delicious food. We certainly look forward to welcoming you back soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

8/10 Bien

AFH

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
とても綺麗で安心できます、洗濯機もありますし、出張の際にはお勧めです。
Séjour de 3 nuits en avril 2022
Réponse de Thanh Nguyen le 9 mai 2022
Dear AFH, Thank you very much for your good review and rating for Fraser Suites Hanoi. We are glad to know that you enjoy your stay here with us and highly appreciate your compliments on our beautiful property with convenient facilities i.e washing machine. We certainly look forwards to welcoming you back soonest possible. Sincerely Yours Thanh Nguyen Front Office Manager

10/10 Excellent

Simon

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent place to stay because of the location and the rooms are great. Staff were very helpful and Amanda Nhung at reception was exceptional with her service. Amanda made my staff very easy and helped me achieve the business I needed to execute.
Séjour de 2 nuits en avril 2022
Réponse de Thanh Nguyen le 25 avr. 2022
Dear Mr Simon, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We are delighted to know that you enjoy your stay with us and appreciate your compliments for our location, great room and our helpful staff, especially Ms Amanda who was exceptional with her service. Her service excellence will be definitely shared with our team and a note of appreciation will be extended to her. We certainly look forward to welcoming you again soonest possible! Yours sincerely, Thanh Nguyen Front Office Manager

8/10 Bien

Terence

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Good business apartment
It's kind of a regular choice due to its location as I am traveling for business. It is located near attractions and also easily Accessible to highway. Basically it enables you to avoid travelling traffic.
Séjour de 2 nuits en avril 2022
Réponse de Thanh Nguyen le 6 mai 2022
Dear Mr Terence, Thank you for taking time to provide us your review on your stay! We are delighted to know that you selected on us due to good location which is near attractions, accessible to highway. We look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

10/10 Excellent

Andrew

Les points forts : Propreté et confort de la chambre
Great stay
I stayed in Tower B, the new building. Everything was impeccable. Room well designed and extremely comfortable. The housekeepers were sweet, friendly and so accommodating. The pool was a welcome relief after a hot Hanoi day.
Séjour de 5 nuits en mars 2022
Réponse de Thanh Nguyen le 30 mars 2022
Dear Mr Andrew, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for room well designed and extremely comfortable, as well as our unique pool that was a welcome relief during hot days in Hanoi. Most importantly, your compliment on our housekeepers who were sweet, friendly and so accommodating will be shared with our team and a note of appreciation will be extended to them. We certainly look forward to welcoming you again soonest possible! Yours Sincerely, Thanh Nguyen Front Office Manager