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Avis sur Base Apartments

Base Apartments
Kieler Strasse 212, Hamburg

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 1 avis sur 3." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 3." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 3." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 3." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 3." "

7,4/10

Propreté

Avis

4/10 Médiocre

lisa

Voyage en famille
Les points faibles : Confort de la chambre
Man entered my room 3 times while I was undressed
Maintenance man entered my room 3 TIMES and i was NAKED EACH TIME, IN BED!!! I was solo with my 6 year old daughter. He kept entering. Only spoke german. There is NO ONE AT THE APT. Its all remote - do they know who this maintenance guy with the tattoos is who is entering my room? DO NOT RECOMMEND FOR WOMEN. Contruction going on. I emailed support - they were remote and just said sorry, he is allowed to do that - BY EMAIL. What do we know about their background checks? I Never want to use a hotel on hotels.com that doesnt have on site services, its not safe for women. Hotels.com gave me a refund and another room. How dare they?!
Séjour de 3 nuits en juillet 2023
Réponse de numa Guest Experience Team le 24 oct. 2023
Dear Guest,Thank you for your feedback! We'll discuss your comment with the team.Our team will do our best to make sure this doesn't happen again. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. The safety and comfort of the guests is our top priority. We ensure that any maintenance or access required to the rooms is communicated in advance. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

10/10 Excellent

Georgios

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et confort de la chambre
very attractive appartment for short stay
It was amazing the apartment very easy access with keys very clean comfortable and transportation to city centre are very easy. I felt like my home and my room. I truly recommended to someone to stay at base appartments.
Séjour de 1 nuit en août 2020

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Guess your room Number!!
We arrived around 22.00 to the ”hotel” . This is not a hotel but a studio kinda apartment . Also there s no staff , its a self check in . But the mail with the code to the entry door and the code to the box with the key was not sent , so we had to get internet at a close by mcdonalds and also borrow a phone from a stranger to be able to call the service nr , after 10-15 min the mail with the codes was sent , but they forgot to mention the room nr , so we had to guess and try the card key in every floor ! There was other guest with similar problems .
Séjour de 1 nuit en août 2020