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Avis sur The Imperial Crown Hotel

3 out of 5
The Imperial Crown Hotel
42-46 Horton Street, Halifax, England

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 52 avis sur 195." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 195." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 195." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 195." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 195." "

7,0/10

Propreté

7,8/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No lift and still being refurbished. Staff were great
Séjour de 2 nuits en avril 2024

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté et personnel et service
Whilst the property is handy for the town features it is inconvenient in having no elevators and small rooms. We had to change rooms due to faulty shower which could not be fixed. Staff were helpful., but much will need to be done to make this an acceptable. Property
Séjour de 13 nuits en mars 2024

2/10 Horrible

Andrew

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements
Simply awful. Worst hotel I’ve ever stayed in. Room was small, shabby, not very clean, outdated. Shall I go on? Yes- no toilet paper, 1 towel for a couple, the smoke detector had no cover with all the wiring exposed in bathroom, tiles not grouted. Really surprised hotels like this are still around.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Steve

My room was dirty with tea and coffee stains dripping down the cupboard. Shower and bath very tired and full of mould. Couldn’t sleep due to the room being directly above an extremely noisy taxi rank office with staff playing loud music and drivers chatting loudly abs slamming doors of cars. This was by far the worst stay I have had in paying accommodation and will definitely never be returning to the Imperial Crown Hotel and would strongly advise other people to stay away from the place. Extremely disappointed with the whole experience.
Séjour de 1 nuit en mars 2024

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable bed but Pillows were too soft
Séjour de 1 nuit en février 2024

10/10 Excellent

Nikolas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fab staff and good food...
Séjour de 1 nuit en février 2024

10/10 Excellent

Leigh

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Room
Good stay, nice room.
Séjour de 1 nuit en février 2024

10/10 Excellent

alair

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

4/10 Médiocre

andrew

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dated rooms and facilities once out of the reception. Bathrooms could do with refurbishment. Window glass replaced with two bits that didn't fit to fill hole.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Steven

Séjour de 1 nuit en décembre 2023

8/10 Bien

Michael

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Julie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Just ok for one night
Comfortable bed,also clean. Bedroom rather stuffy. No lift. Near the railway station, which was useful for us.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Colin

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en décembre 2023
Réponse de Imperial Crown Hotel le 5 déc. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok for one night.
This is our go to hotel in Halifax for to convenience and price. Wish the cups in the rooms were bigger. Traffic signs are loud if you have the windows open and it's way too hot if you keep them closed. Catch 22. Ok for one night though. Parking was fine and customer service also fine.
Séjour de 1 nuit en novembre 2023
Réponse de Imperial Crown Hotel le 5 déc. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

4/10 Médiocre

Alan

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t like advising they had a bar and restaurant which was closed you should not have to pay £100 deposit on arrival
Séjour de 1 nuit en novembre 2023
Réponse de Imperial Crown Hotel le 5 déc. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

10/10 Excellent

David

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Pam

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I’m a single female traveller and having my room number announced our loud in front of a reception full of men is pretty disconcerting, and all hotel reception staff should know this is a big no no. Room was very old fashioned and tired, bed cheap with buttons and springs sticking through, and no hairdryer, also a lot of room noise and noise from other guests. It was clean though.
Séjour de 1 nuit en novembre 2023
Réponse de Imperial Crown Hotel le 26 nov. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Gaynor

Séjour de 1 nuit en novembre 2023
Réponse de Imperial Crown Hotel le 26 nov. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

6/10 Satisfaisant

Kerry

Séjour de 1 nuit en novembre 2023
Réponse de Imperial Crown Hotel le 26 nov. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 Satisfaisant

Michael

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Imperial Crown Hotel le 26 nov. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Gaynor

Séjour de 1 nuit en octobre 2023
Réponse de Imperial Crown Hotel le 31 oct. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worth it
Cheap, cheerful,clean and freindly,shame theres no bar but its next to the piece hall so no probs
Séjour de 1 nuit en octobre 2023
Réponse de Imperial Crown Hotel le 23 oct. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 Bien

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very conveniently located near the railway station and key sights such as the medieval church and the famous Piece Hall - an immense square surrounded by a Georgian era colonnade with shops and restaurants.
Séjour de 1 nuit en octobre 2023
Réponse de Imperial Crown Hotel le 12 oct. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

10/10 Excellent

Sarah

Séjour de 1 nuit en septembre 2023
Réponse de Imperial Crown Hotel le 5 oct. 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 Horrible

Darren

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Imperial Crown Hotel le 28 sept. 2023
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 Bien

n

Séjour de 1 nuit en septembre 2023
Réponse de Imperial Crown Hotel le 24 sept. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

8/10 Bien

Ann marie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean tidy and staff very polite,the hotel is under refurbishment at the moment but would recommend to stay .
Séjour de 1 nuit en septembre 2023
Réponse de Imperial Crown Hotel le 18 sept. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 Satisfaisant

Paul

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 10 sept. 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 Satisfaisant

andrew

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 28 août 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

2/10 Horrible

Sophie

Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 29 août 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 Médiocre

Guy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hopefully better after refurb
Hotel is going through some sort of refurbishment which wasn’t mentioned. Taking this into account this hotel is ok that is all. Rooms very dated, not particularly soundproof and quite stuffy. However the service at reception was good and friendly staff. No free parking as advertised though. Like to support independent hotels wherever possible but left thinking they need to do a bit better
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A* Location
Perfect location for the Piece Hall and central Halifax. Convenient parking nearby.
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 Médiocre

Liz

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The website is very misleading.Our room was very basic and badly in need of some tlc.Bathroom the same with mould on the ceiling and wire dangling from the ceiling where the smoke alarm should have been! Hotel should be done for false advertising
Séjour de 3 nuits en août 2023
Réponse de Imperial Crown Hotel le 10 sept. 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Cross your fingers there isn't a fire
First impressions weren't great. Though the man at the desk was helpful in finding the off site car park, the toilets in reception were dirty, with litter on the floor, no toilet paper and washing up liquid instead of soap. The room itself was pretty dirty, dated and in need of repair. The chair was visibly broken and probably would've collapsed if used, and the headboard banged against the wall with every wriggle. Blathroom was clean at least, if again, very dated. The room was extremely noisy and hot enough that we couldn't shut the windie. To be fair a fan was provided but didn't turn it on as it was filthy. There was also no smoke alarm, just some wires hanging out of the ceiling. Pillows felt like they were full of potatoes and sheets weren't fitted so they kept coming off the bed. And FYI, there's free car parking as advertised. Fine if you need to crash somewhere for a night but not worth £95 for the privilege.
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 10 sept. 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Decent
Great service, rooms were a little dated, but everything worked and was well kept. Breakfast wasn’t included, as renovations are undergoing in that area, but there were plenty of places nearby for food. Great location too, close to train station without being able to hear trains.
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 Médiocre

Maz

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

Melangell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 27 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

Gerard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff pleasant, rooms very clean.
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 21 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 Horrible

Sophie

Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 10 sept. 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

6/10 Satisfaisant

Kevin

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
OK hotel, would be nice with some TLC
The hotel is ok but the room was a bit run down and was very very warm. There's a fan which helped a little but the temperature remaind high through the night. Rooms need a little TLC and smoke detectors installing. The location was fantastic though!
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 15 août 2023
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 Excellent

DARREN

Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 15 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

Joseph

Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 15 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exactly what I was after.
Séjour de 1 nuit en août 2023
Réponse de Imperial Crown Hotel le 10 août 2023
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 Horrible

DENA

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dont stay here
Room was nothing like the photo's. Smelt of damp. bathroom was so small it had a bifold door on it. we were in the room just long enough to book somewhere else and walked out.
Séjour de 2 nuits en juillet 2023
Réponse de Imperial Crown Hotel le 10 août 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’ve been staying in this hotel for around 20 years there have been several owners over that time. The new owners are renovating so there is still work going on although it did not disturb us. Only down side is you have to pay hot parking now used to be free if you were staying in the hotel. Over all a pleasant stay will probably stay here agsin
Séjour de 2 nuits en juillet 2023
Réponse de Imperial Crown Hotel le 10 août 2023
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.