Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Hakone Kowakien Ten-Yu le 17 juil. 2023
It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are delighted to learn that you thoroughly enjoyed your stay with us.And we will continue to try our best to provide our guests with pleasant stay. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU
10/10 Excellent
Jihong, superior
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jihong
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jihong, superior
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jihong
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mark
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mai 2024
8/10 Bien
Daniel
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
8/10 Bien
Leigh
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leigh
Séjour de 1 nuit en avril 2024
10/10 Excellent
Alexis
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexis
Séjour de 1 nuit en mai 2024
10/10 Excellent
jessica
Voyage en famille avec de jeunes enfants
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jessica
Séjour de 2 nuits en mai 2024
10/10 Excellent
Chang
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chang
Séjour de 1 nuit en mai 2024
10/10 Excellent
Xiaochun
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xiaochun
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kristy
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristy
Séjour de 2 nuits en mai 2024
10/10 Excellent
Dongwei
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dongwei
Séjour de 1 nuit en mai 2024
10/10 Excellent
Christina
Voyage en famille avec de jeunes enfants, Voyage en famille
23 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en mai 2024
10/10 Excellent
pauline
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pauline
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Maximilian Otto
Voyage en couple
22 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Maximilian Otto
Séjour de 2 nuits en mai 2024
10/10 Excellent
Gladys
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gladys
Séjour de 1 nuit en mai 2024
10/10 Excellent
yen ju
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
yen ju
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
hiroto
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements
hiroto
Séjour de 1 nuit en mai 2024
10/10 Excellent
Andrew
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en mai 2024
10/10 Excellent
Jerry
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en mai 2024
10/10 Excellent
Darrin
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darrin
Séjour de 1 nuit en mai 2024
10/10 Excellent
JORGE, Alvaro Obregon
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JORGE
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en mai 2024
10/10 Excellent
Hurshil, Dunstable
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hurshil
Séjour de 1 nuit en mai 2024
8/10 Bien
Maxwell
Voyage en famille
14 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Maxwell
Séjour de 1 nuit en mai 2024
10/10 Excellent
Eyal
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eyal
Séjour de 1 nuit en mai 2024
10/10 Excellent
Natithorn
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natithorn
Séjour de 1 nuit en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 13 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.It gives us a great pleasure to hear that you had such a relaxing stay with us.We would also like to thank you for your kind comments about our staff, which we will share with all of our staff.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
8/10 Bien
?, yokohamasitotukaku
12 mai 2024
?
Séjour de 1 nuit en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 13 mai 2024
この度は、「箱根小涌園 天悠」をご利用いただきまして誠にありがとうございました。お忙しい中、貴重なご意見をお寄せいただきましたこと重ねて御礼申し上げます。ご滞在中はごゆっくりお過ごしいただけましたでしょうか。ご朝食なしプランがあればよかったとのご意見につきましては、今後検討して参ります。貴重なご意見ありがとうございました。当館では、季節ごとにお愉しみいただけるイベントを開催して参りますので、是非、色々な季節に足をお運びいただけますと嬉しく思います。これからもお客様のご期待にそえるよう、より一層努力して参りますので、末永くご愛顧頂けますようよろしくお願い申し上げます。次回も箱根にお越しになられる際には、ご宿泊いただけることを従業員一同心よりお待ち申し上げております。箱根小涌園 天悠 顧客課
8/10 Bien
Andrea
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 20 mai 2024
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
10/10 Excellent
Sunny
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sunny
Séjour de 1 nuit en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 13 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your wonderful review on your stay.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
10/10 Excellent
Jin
9 mai 2024
Jin
Séjour de 1 nuit en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 11 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
10/10 Excellent
Renée
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renée
Séjour de 1 nuit en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 13 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your wonderful review on your stay.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.We are also glad to hear that you liked the room with private onsen on the balcony.However, we apologize that we fell short of your expectations about the kaiseki dinner.Your feedback is very much appreciated and surely helps us to improve our service.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
10/10 Excellent
Antonio
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en février 2024
Réponse de Hakone Kowakien Ten-Yu le 11 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your wonderful review on your stay.It is wonderful to find out that you have been satisfied with the room with private hot spring you stayed in.We're delighted to hear that you liked the warm hospitality offered by our staff.We will continue to try our best to provide our guests with pleasant stay.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu
10/10 Excellent
Lena
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lena
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 11 mai 2024
Thank you very much for staying at Hakone Kowakien Ten-Yu on your honeymoon trip.We appreciate your wonderful review on your stay.We're delighted to hear that you enjoyed the open air bath on the balcony with a great view of Forrest Valley and you liked the Teppanyaki dinner. We apologize for any inconvenience the tattoo policy may have caused regarding our public baths but are glad you found other ways to relax and enjoy.We will continue to try our best to provide our guests with pleasant stay.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu
10/10 Excellent
Evarist
4 mai 2024
Evarist
Séjour de 1 nuit en mai 2024
Réponse de Hakone Kowakien Ten-Yu le 11 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
8/10 Bien
Keiko
Voyage en groupe
4 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Keiko
Séjour de 1 nuit en mars 2024
Réponse de Hakone Kowakien Ten-Yu le 11 mai 2024
この度は、「箱根小涌園 天悠」をご利用いただきまして誠にありがとうございました。お忙しい中、貴重なご意見を頂戴いたしたこと重ねてお礼申し上げます。遠路はるばるお越しいただきありがとうございました。数ある旅館から当館をお選びいただいたにも関わらず、ご滞在につきましてご期待に沿えない点がございましたこと、深くお詫び申し上げます。またフロントスタッフの配慮が欠けた応対によりご不快な思いをお掛けしました事、重ねてお詫び申し上げます。お客様からいただきました貴重なご意見を真摯に受け止め ご期待にそえられますようスタッフ一同努めて参りたいと存じます。お部屋につきましては、お褒めのお言葉を頂戴でき大変嬉しく思います。誠に厚顔ではございますが、再度挽回の機会を頂戴できましたら幸甚に存じます。箱根小涌園 天悠 顧客課
10/10 Excellent
Mano
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mano
Séjour de 1 nuit en avril 2024
10/10 Excellent
Kwok Hon
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kwok Hon
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 30 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.Please allow us to write back in English. We appreciate your perfect rating to us.It is wonderful to find out that you have been satisfied with the room you stayed in.In addition, we are glad to hear that you enjoyed the breakfast.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
8/10 Bien
Joe
28 avr. 2024
Joe
Séjour de 2 nuits en avril 2024
10/10 Excellent
Wen
27 avr. 2024
Wen
Séjour de 1 nuit en avril 2024
10/10 Excellent
Corina
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corina
Séjour de 2 nuits en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 29 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
10/10 Excellent
kyung ju
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kyung ju
Séjour de 2 nuits en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 29 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
10/10 Excellent
Sean, Hillsboro
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 27 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
10/10 Excellent
Johnny
Voyage en groupe, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johnny
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 27 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are very pleased to hear that you liked the free amenities and hot springs.We are also happy to hear that you were satisfied with our service.We will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU
10/10 Excellent
Yukiko, Richmond
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yukiko
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 27 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked our food.In addition, we are glad to hear that you have been satisfied with our staff service. We appreciate your kind comment about our staff and will share them with her.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
8/10 Bien
Sylvia
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvia
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 26 avr. 2024
Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your review on your stay.We are highly pleased that you were satisfied with your stay.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
10/10 Excellent
Lin
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lin
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 26 avr. 2024
Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your perfect rating to us.We are glad to hear you that you enjoyed our onsen.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay..We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU
10/10 Excellent
Liz
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liz
Séjour de 1 nuit en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 26 avr. 2024
Thank you very much for your stay at Ten-Yu on your wedding anniversary.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU
10/10 Excellent
Grace
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grace
Séjour de 2 nuits en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 20 avr. 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.Also, we are happy to hear that you liked the comfort of the bed in your room and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU
10/10 Excellent
Daniela
19 avr. 2024
Daniela
Séjour de 2 nuits en avril 2024
Réponse de Hakone Kowakien Ten-Yu le 11 mai 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU