Avis sur Somerset Central TD Hai Phong City
Somerset Central TD Hai Phong City
Tower A, TD Plaza, Lot 20A, Le Hong Phong Street, Dong Khe Ward, Hai Phong
Avis
9,2
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
29 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Réponse de Son le 18 août 2023
Dear Marie-Pierre,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager
10/10 Excellent
Ralph J
12 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ralph J
Séjour de 1 nuit en mai 2024
Réponse de Son le 13 mai 2024
Dear Ralph J,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager
8/10 Bien
John F
13 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
John F
Séjour de 6 nuits en février 2024
Réponse de Son le 16 févr. 2024
Dear Mr. John,Thank you for taking the time to provide us with your feedback.I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction.I would like to assure you that I have shared your comments with my team to learn and ensure that my team receives the necessary guidance to improve service accordingly. Once again, thank you for choosing us and we are looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van Ngoc Residence Manager
10/10 Excellent
Joontae
4 févr. 2024
Joontae
Séjour de 5 nuits en janvier 2024
Réponse de Son le 16 févr. 2024
Thank you for your great rating.
8/10 Bien
Teamyong
30 janv. 2024
Teamyong
Séjour de 1 nuit en janvier 2024
Réponse de Son le 19 févr. 2024
Dear Teamyong,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager
10/10 Excellent
sungho
24 sept. 2023
sungho
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Taemo
Voyage en famille
1 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Taemo
Séjour de 4 nuits en juillet 2023
Réponse de Son le 18 août 2023
Dear Taemo,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager
10/10 Excellent
??
Voyage en famille avec de jeunes enfants, Voyage en famille
3 juil. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
??
Séjour de 2 nuits en juillet 2023
Réponse de Son le 4 juil. 2023
Dear Valued Customer,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you have a good day ahead and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager
10/10 Excellent
Jongwon
3 juil. 2023
Jongwon
Séjour de 1 nuit en juin 2023
Réponse de Son le 18 août 2023
Dear Jonwwon,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager
8/10 Bien
Jenny
2 juil. 2023
Jenny
Séjour de 1 nuit en juin 2023
Réponse de Son le 4 juil. 2023
Dear Ms. Jenny,Thank you for taking the time to provide us with your great feedback.We are delighted that you have enjoyed your stay with us.We wish you have a good day ahead and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocResidence Manager
10/10 Excellent
Brian
4 janv. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Brian
Réponse de Son le 6 janv. 2023
Dear Mr. Brian,Thank you for your great feedback, we wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van Ngoc Property Manager
10/10 Excellent
Yumiko
Voyage en famille avec de jeunes enfants, Voyage en famille
27 déc. 2022
Les points forts : Propreté
Yumiko
Réponse de Son le 29 déc. 2022
Dear Mr. Yumiko san,Thank you for taking the time to provide us with your feedback.We are delight that you have enjoy your stay with us. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocAssistant Residence Manager
10/10 Excellent
Linda
Voyage en famille avec de jeunes enfants
6 déc. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Linda
Réponse de Son le 7 déc. 2022
Dear Linda,Thank you for taking the time to provide us with your great feedback.We are delight that you have enjoy your stay with us, we wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocProperty Manager
10/10 Excellent
satoshi
16 sept. 2022
Les points forts : Propreté et équipements
satoshi
Séjour de 4 nuits en septembre 2022
Réponse de Nguyen Van Ngoc le 17 sept. 2022
Dear Mr. Satoshi,Thank you for taking the time to provide us with your feedback.We are delight that you have enjoy your stay with us. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.Warmest regards,Nguyen Van NgocAssistant Residence Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
25 juil. 2021
Les points forts : Propreté et confort de la chambre
Good
Voyageur vérifié
Séjour de 14 nuits en juin 2021
Réponse de Son le 27 juil. 2021
Dear Valued guest,
Thank you for your great feedback, we are delight that you have enjoy your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering better service.
We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc
Property Manager
8/10 Bien
Sungsu
Voyage d’affaires
7 juin 2021
Les points forts : Propreté et confort de la chambre
서머셋 후기
Sungsu
Séjour de 2 nuits en juin 2021
Réponse de Son le 8 juin 2021
Dear Mr. Sungsu,
We are delighted to have been your chosen hotel during your recent stay in Hai Phong City. It was truly a pleasure to serve you.
We appreciate your value feedback, Your comments have been shared with the hotel team as to understand how we can continue to improve service.
Thank you for staying at the Somerset Central TD Hai Phong City and we hope you choose to create more memories with us whenever your travels bring you back to Hai Phong
Warmest regards,
Nguyen Van Ngoc
Assistant Residence Manager
8/10 Bien
Sungsu
Voyage d’affaires
6 juin 2021
Les points forts : Propreté et confort de la chambre
출장시 좋은 숙소
Sungsu
Séjour de 14 nuits en mai 2021
Réponse de Son le 7 juin 2021
Dear Mr. Sungsu,
Thank you for your great feedback, we are delight that you have enjoy your stay with us.
Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering better service.
We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc
Assistant Residence Manager
10/10 Excellent
Oscar
Voyage d’affaires
21 déc. 2020
Les points forts : Propreté et confort de la chambre
Oscar
Séjour de 1 nuit en décembre 2020
8/10 Bien
HYEON SEOP
25 août 2020
Les points forts : Propreté et confort de la chambre
HYEON SEOP
Séjour de 2 nuits en août 2020
10/10 Excellent
Voyageur vérifié
Voyage en famille
2 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Son le 5 févr. 2020
Dear Mr. Anonymous,
Thank you for your great feedback, we are delight that you have enjoy your stay with us at Somerset Central TD Hai Phong City. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc (Son)
Property Manager
10/10 Excellent
JaeHyun
Voyage d’affaires
26 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JaeHyun
Séjour de 4 nuits en janvier 2020
Réponse de Son le 5 févr. 2020
Dear Mr. JaeHyun,
Thank you for your great rating, We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc (Son)
Property Manager
10/10 Excellent
Alan
12 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Apartment in the centre of Haiphong
Alan
Séjour de 3 nuits en décembre 2019
Réponse de Son le 15 janv. 2020
Dear Mr. Alan,
Thank you for your great feedback, receiving such positive feedback from our residents motivates us to further improve our commitment to delivering outstanding service.
We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc (Son)
Property Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
29 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Son le 30 déc. 2019
Dear Anonymous,
We appreciate your value feedback and ratings. Your comments have been shared with the hotel team as of understanding how we can continue to deliver the best service to our guests.
Thank you for staying at the Somerset Central TD Hai Phong City and we hope you choose to create more memories with us whenever your travels bring you back to Hai Phong
Warmest regards,
Nguyen Van Ngoc (Son)
Property Manager
8/10 Bien
Alan
22 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alan
Séjour de 3 nuits en décembre 2019
Réponse de Son le 24 déc. 2019
Dear Mr. Alan,
Thank you for your great feedback, we are delight that you have enjoy your stay with us and wishing you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc (Son)
Property Manager
6/10 Satisfaisant
Hyeong taek
Voyage d’affaires
5 déc. 2019
Hyeong taek
Séjour de 1 nuit en décembre 2019
Réponse de Son le 15 déc. 2019
Dear Mr. Hyeong taek,
Thank you for taking the time to share your Rating. I apologize for the inconvenience that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made.
Once again, thank you for staying with us, and we are looking forward to another chance to serve you.
Warmest regards
Nguyen Van Ngoc (Son)
Property Manager
10/10 Excellent
SHIN JONGSEOP
27 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SHIN JONGSEOP
Séjour de 4 nuits en octobre 2019
Réponse de Son le 4 nov. 2019
Dear SHIN JONGSEOP
Thank you for your great feedback, we are delight that you have enjoy your stay with us at Somerset Central TD Hai Phong City. We wish you all the best and looking forward to welcoming you back to your home away from home on your next trip.
Warmest regards,
Nguyen Van Ngoc (Son)
Property Manager
6/10 Satisfaisant
Hyeong Taek
2 oct. 2019
Hyeong Taek
Séjour de 2 nuits en septembre 2019
Réponse de Nguyen Thi Quynh Nga le 21 oct. 2019
Dear Hyeong Taek,
Thank you so much for sharing your feedback with us. We truly appreciate it.
We look forward to having the chance to welcome you back in the future time.
Yours sincerely,
Nguyen Thi Quynh Nga
Assistant Manager, Guest Service
2/10 Horrible
Voyageur vérifié
26 sept. 2019
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Nguyen Thi Quynh Nga le 21 oct. 2019
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to know that you have had unpleasant experience during your stay. We are surely looking into the areas you mentioned to improve our services.
For your more information, we are pleased to inform that since the beginning of October, the new restaurant has been opening and receiving positive feedback from our residents. Besides, our Receptionist who is serving 24 hours can also supply some grocery things in case you need after the supermarket closed.
Once again, we sincerely apologize for inconveniences caused. We look forward to having a chance to welcome you back for better service.
With kind regards,
Nguyen Thi Quynh Nga
Assistant Manager, Guest Service
8/10 Bien
Voyageur vérifié
23 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很好的一次住宿體驗
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Nguyen Thi Quynh Nga le 21 oct. 2019
Dear Valued Customer,
Thank you very much for sharing the good feedback with us. We are very glad to learn that you have had a very satisfied experience during your stay.
We look forward to having the chance to welcome you back to our property.
With kind regards,
Nguyen Thi Quynh Nga
Assistant Manager, Guest Service
10/10 Excellent
Voyageur vérifié
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place with easy accessibility
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Manager le 29 août 2019
Dear Anonymous,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
6/10 Satisfaisant
Gary
Voyage d’affaires
22 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en août 2019
Réponse de Manager le 26 août 2019
Dear Gary,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
4/10 Médiocre
hk1649, Tokyo
Voyage d’affaires
21 août 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
hk1649
Séjour de 2 nuits en août 2019
Réponse de Manager le 26 août 2019
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
Andrea
24 juil. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Andrea
Séjour de 1 nuit en juillet 2019
Réponse de Manager le 27 juil. 2019
Dear Andrea,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
KYUNG SU
14 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KYUNG SU
Séjour de 13 nuits en juin 2019
Réponse de Manager le 24 juil. 2019
Dear Kyung Su,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
8/10 Bien
BYUNG WOOK
11 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BYUNG WOOK
Séjour de 1 nuit en juillet 2019
Réponse de Manager le 24 juil. 2019
Dear Byung Wook,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
8/10 Bien
HOEUN
9 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOEUN
Séjour de 1 nuit en juillet 2019
Réponse de Manager le 24 juil. 2019
Dear Hoeun,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
SEONG GWAN
4 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋아요
SEONG GWAN
Séjour de 10 nuits en juin 2019
Réponse de Manager le 24 juil. 2019
Dear Seong Gwan,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
SEONG GWAN
30 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋아요
SEONG GWAN
Séjour de 4 nuits en juin 2019
Réponse de Manager le 24 juil. 2019
Dear Seong Gwan,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
8/10 Bien
Eddy
30 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eddy
Séjour de 2 nuits en juin 2019
Réponse de Manager le 24 juil. 2019
Dear Eddy,
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
8/10 Bien
Chun Cheong Dominey
6 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chun Cheong Dominey
Séjour de 3 nuits en juin 2019
Réponse de Manager le 28 juin 2019
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
Voyageur vérifié
29 mai 2019
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Manager le 30 juin 2019
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
6/10 Satisfaisant
LEE
29 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
로비에서 입구 나가는길이 좀 애메했어요
LEE
Séjour de 4 nuits en mai 2019
Réponse de Manager le 28 juin 2019
Thank you for your great feedback about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
Voyageur vérifié
30 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Manager le 8 mai 2019
Dear Aninymus,
Thank you for your nice comment about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
10/10 Excellent
Takehisa
4 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
また泊まりたい
Takehisa
Séjour de 1 nuit en mars 2019
Réponse de Manager le 8 mai 2019
Dear Takehisa,
Thank you for your nice comment about Somerset Central TD Hai Phong. We are delight that you have enjoy your stay with us and your trip to Hai Phong. We wish you all the best and looking forward to welcoming you back soon.
Best regards,
Nguyen Trieu Phong (Mr.)
Residence Manager
8/10 Bien
용
30 déc. 2018
Les points forts : Confort de la chambre
용
Séjour de 28 nuits en novembre 2018
8/10 Bien
Voyageur vérifié
23 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
房間很不錯
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
10/10 Excellent
Pei Jie
18 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pei Jie
Séjour de 1 nuit en novembre 2018
10/10 Excellent
Sun
3 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sun
Séjour de 1 nuit en juillet 2018
10/10 Excellent
Sun
3 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sun
Séjour de 1 nuit en août 2018
10/10 Excellent
Se Hee
1 sept. 2018
Se Hee
Séjour de 3 nuits en août 2018