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Avis sur DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR

5 out of 5
DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR
Sector -56, Golf Course Road, Gurugram, Delhi N.C.R

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 44 avis sur 109." "
Note des voyageurs de 8 (Bien), d’après 38 avis sur 109." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 109." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 109." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 109." "

8,4/10

Propreté

8,2/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

francoise

Les points forts : Propreté, personnel et service, confort de la chambre
sejour affaires mention excellente pour l’accueil et le service
Séjour de 1 nuit en novembre 2017
Dear Valued Guest, Thank you for sharing your valuable and positive feedback. I am pleased to know that you had a comfortable stay. Thank you for choosing DoubleTree by Hilton Gurgaon! I hope to welcome you back in the near future. Warm Regards, Samir Avasthi General Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de sonam thakur le 30 janv. 2024
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guests and patrons with the best hospitality. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

4/10 Médiocre

Sarma V N

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I checked in around midnight on the 23rd and checked out on the 25th. The property was good; the facilities were neat. The staff was very courteous too. I paid for dinner and breakfast in my reservation, and the front desk staff were nice to extend the credit to in-room dining. But! Two aspects (maybe three) of my visit turned the whole experience into something terrible! 1.) The night we checked in, we ordered a meal for in-room dining. One of the curries we ordered was stale! We could easily sense that it had been kept out for a long time and could not be consumed. We returned it and ordered a lentil soup instead. 2.) In the room we stayed in, I noticed a cockroach! The hotel must really revise its disinfestation protocols! 3.) The breakfast spread was very good; varied cuisine representing North Indian and South Indian options, breads, eggs, etc AND quite tasty too! Options to choose from 4-5 drinks - juices, shakes, etc. As I was jet-lagged, when I wanted to have coffee before the breakfast was ready, the staff were gracious. BUT! The drinks in breakfast weren’t chilled! I mention this exceptionally, because The day I checked out, I had a bad case of gastro-infection. I luckily found a good doctor who did a good diagnosis and treatment, but I suffered for two days of my family vacation. This is quite disappointing for a hotel of this standard, and I am certain that the reason for my getting ill was the food at the hotel, because I didn’t consume anything outside
Séjour de 1 nuit en décembre 2023
Réponse de sonam thakur le 30 janv. 2024
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. please accept our sincere apology for not meeting your expectations and delivering an experience that was not up to par. We have taken note of the feedback and will check with the team and take the necessary measures to ensure our commitment to the best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

2/10 Horrible

Nipun

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Sonam thakur le 28 déc. 2023
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. May I request you to share your contact details so we can connect with you and understand the concern better. Thankyou Take Care. Team Hilton.

10/10 Excellent

Lalchand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All employees were great Great place for the price Nirmal in kitchen was very very good But all other employees were very good Every time I had a problem or request they promptly solved it. I am from USA , This place is just great for the price. I will stay here again
Séjour de 3 nuits en novembre 2023
Réponse de sonam thakur le 5 janv. 2024
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guests and patrons with the best hospitality. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

2/10 Horrible

Baljit

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sonam Thakur le 13 déc. 2023
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. May I request you to share your contact details so we can connect with you and understand the concern better. Thankyou Take Care. Team Hilton.

10/10 Excellent

Shahla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing experience. Great food, amazing cleanliness.
Séjour de 1 nuit en novembre 2023
Réponse de Sonam Thakur le 16 nov. 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 Excellent

Osama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sonam Thakur le 16 nov. 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 Excellent

Tarun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hospitality
Séjour de 3 nuits en octobre 2023
Réponse de sonam thakur le 16 nov. 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 Excellent

Aurnab

Séjour de 8 nuits en juin 2023
Réponse de Sonam le 3 juil. 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

4/10 Médiocre

Utpala

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The shaft from above fell on my mothers head- she moved out right in time. This could have been a life threatening situation. The hotel has no proper management and is not ready to take responsibility for their mistakes. House keeping department is pathetic.
Séjour de 5 nuits en juin 2023
Réponse de Sonam le 3 juil. 2023
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. Please accept our sincere apology for not meeting your expectations and delivering an experience which was not up to the mark. We have taken a note of the feedback and will check with the team and take necessary measure to ensure our commitment of best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

2/10 Horrible

Avik

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Think thrice before staying here.
Terrible stay- AC food didin’t cool even after repeatedly asking the front desk to fix it, safe didn’t work ( they didn’t even bother to fix it), there was hair on the carpet, towels were old and shredding. No one seems to be responsible for anything. Don’t stay here.
Séjour de 1 nuit en juin 2023
Réponse de Sonam le 3 juil. 2023
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. Please accept our sincere apology for not meeting your expectations and delivering an experience which was not up to the mark. We have taken a note of the feedback and will check with the team and take necessary measure to ensure our commitment of best hospitality next time you stay with us. Meanwhile you can write your concern in detail to deepanshu.chaturvedi@hilton.com or call him on 8800895514 or share your number if it's for you. Thankyou.Take Care. Team Hilton.

10/10 Excellent

Shipra

Séjour de 3 nuits en avril 2023
Réponse de Sonam le 4 mai 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

8/10 Bien

Devendra

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay was okay but not to the standard of a 5star hotel
Séjour de 3 nuits en avril 2023
Réponse de Sonam le 3 mai 2023
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. Please accept our sincere apology for not meeting your expectations and delivering an experience which was not up to the mark. We have taken a note of the feedback and will check with the team and take necessary measure to ensure our commitment of best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

8/10 Bien

Marco

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en mars 2023
Réponse de sonam le 20 avr. 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023
Réponse de Sonam le 20 avr. 2023
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 Excellent

Veena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was stellar. Rajat and his peers who manage the check-in and front desk processes were attentive, went out of their way to ensure my stay was pleasant and helped me with every ask / request I had. I highly recommend the DT Hilton in Sector 56, Gurgaon. A compact hotel with great service, stellar staff and a great location.
Séjour de 9 nuits en février 2023
Réponse de Reservations le 10 mars 2023
Dear Guest,We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team Reservations

8/10 Bien

KAYO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

??

8/10 Bien

Anders

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2022
Réponse de Double Tree By Hilton Gurgaon le 25 nov. 2022
Dear Guest,We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Double Tree By Hilton Gurgaon

4/10 Médiocre

Myunggil

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not recommend..
There was a musty smell in the room. Food is varied but not of high quality. The room card key broke once every two days, so I had to visit the front desk. The refrigerator in the room was broken.
Séjour de 10 nuits en août 2022

2/10 Horrible

Suk Hwan

Séjour de 10 nuits en août 2022

8/10 Bien

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Randeep

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

8/10 Bien

Anurodh

Séjour de 2 nuits en mai 2022
Réponse de Rajat le 30 mai 2022
Dear Anurodh , Greetings from Doubletree by Hilton, Gurgaon! Thank you for sharing your positive experience with us . It is such a pleasure to cascade your highly encouraging review among the team which will certainly motivate them further to continue delivering the finest experience to each of our guests. Once again, thank you so much for your feedback. We hope to see you again soon. Warm regards, Rajat Tuli General Manager

4/10 Médiocre

Prabhjeet

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
Good location and amenities. However terrible service on numerous occasions over a 5 day stay. Delays/ repeat follow ups needed for all asks including during medical emergency. Most likely hotel is under staffed and staff not incentivised to focus on stay experience
Séjour de 2 nuits en mai 2022

4/10 Médiocre

Sumit

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
I was visiting Gurugram with my family for couple of days.
Séjour de 2 nuits en avril 2022
Réponse de Rajat le 16 mai 2022
Dear Sumit , Greetings from DoubleTree by Hilton Gurgaon New Delhi NCR ! The feedbacks of our guests are very valuable to us. Your comments have been taken up with the respective teams . . Warm Regards, Rajat Tuli General Manager

10/10 Excellent

pankaj

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Rajat le 12 avr. 2022
Dear Pankaj , Greetings from doubletree by Hilton, Gurgaon! Thank you for sharing your positive experience with us . It is such a pleasure to cascade your highly encouraging review among the team which will certainly motivate them further to continue delivering the finest experience to each of our guests. Once again, thank you so much for your feedback. We hope to see you again soon. Warm regards, Rajat Tuli General Manager

10/10 Excellent

Majbritt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2022
Réponse de Rajat le 12 avr. 2022
Dear Majbritt, Greetings from doubletree by Hilton, Gurgaon! Thank you for sharing your positive experience with us . It is such a pleasure to cascade your highly encouraging review among the team which will certainly motivate them further to continue delivering the finest experience to each of our guests. Once again, thank you so much for your feedback. We hope to see you again soon. Warm regards, Rajat Tuli General Manager

10/10 Excellent

Param

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 2 nuits en février 2022
Réponse de Rajat Tuli le 21 févr. 2022
Dear Guest, Greetings from DoubleTree by Hilton, Gurgaon - New Delhi NCR ! At DoubleTree by Hilton, Gurgaon we are committed to exceeding guest’s expectations and your feedback motivates us to strive harder. We believe that it is the small details, which makes a big difference and help us to create very special moments for our guests. We look forward to welcoming you back. Warm regards, Rajat Tuli General Manager

10/10 Excellent

Prince

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary celebration
Food was good and hospitality was awesome by the team thankyou Naman... cheers keep it up.
Séjour de 1 nuit en janvier 2022
Réponse de Rajat Tuli le 9 févr. 2022
Dear Guest, Greetings from DoubleTree by Hilton, Gurgaon - New Delhi NCR ! At DoubleTree by Hilton, Gurgaon we are committed to exceeding guest’s expectations and your feedback motivates us to strive harder. We believe that it is the small details, which makes a big difference and help us to create very special moments for our guests. Thank you for appreciating my colleague Naman We look forward to welcoming you back. Warm regards, Rajat Tuli General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is centrally located. The luxury suite was well appointed. Bathroom was one of the nicest I have ever seen. The food was excellent and we had lots of it. Service was just the right level!
Séjour de 2 nuits en décembre 2021
Réponse de Rajat Tuli le 14 déc. 2021
Dear Manish, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 Excellent

Vikram Jeet

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a very short and a very comfortable stay
Séjour de 1 nuit en novembre 2021
Réponse de Rajat le 3 déc. 2021
Dear Manish, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 Excellent

j srivatsa

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021
Réponse de Rajat le 3 nov. 2021
Dear Mr. Srivatsa , Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

8/10 Bien

manish

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property with convenient location. Awesome friendly staff !!
Séjour de 2 nuits en septembre 2021
Réponse de Rajat le 22 sept. 2021
Dear Manish, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Rajat le 22 sept. 2021
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok Ok experience
It was an alright stay
Séjour de 1 nuit en juillet 2021
Réponse de Rajat le 31 juil. 2021
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to city’s major attractions, good options nearby to explore.
Séjour de 2 nuits en juin 2021
Réponse de Rajat le 31 juil. 2021
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Customer service needs to improve as it does match the standards of Hilton(5 star) or even any 4 star property.
Séjour de 1 nuit en février 2021
Réponse de Rajat Tuli - General Manager le 16 févr. 2021
Dear Guest, Greetings from DoubleTree by Hilton Gurgaon New Delhi NCR ! I am disappointed to learn that you had a compromised experience and sincerely regret the inconvenience caused to you. Your experience is certainly not representative of the care and service we strive to provide for our guests at DoubleTree by Hilton Gurgaon New Delhi NCR . We value your comments and hope to have the opportunity to show you improvements on your next visit. Regards, Rajat Tuli General Manager

4/10 Médiocre

Matsuda

Les points faibles : Personnel et service
5星？？？
2人での予約の場合はアメニティやガウン、タオルは2組用意しておくのが普通では？ 3度催促してやっと持ってきました。 残念です。
Séjour de 2 nuits en décembre 2020
Réponse de Rajat Tuli - General Manager le 10 févr. 2021
Dear Guest, Greetings from DoubleTree by Hilton Gurgaon. Thank you for taking the time to share your feedback with us. I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. We would like to know more about your concerns regarding our services to understand where we fell short in providing you a wow experience. Regards, Rajat Tuli General Manager

10/10 Excellent

Sahib

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing view Suites
Really enjoyed the stay and kind of hospitality given by the staff. Really enjoyed Thanks
Séjour de 1 nuit en décembre 2020
Réponse de Rajat Tuli le 10 déc. 2020
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2020
Réponse de Shaleen le 2 mars 2020
Dear Guest, Greetings!! Thank you for kind rating. We look forward to serve you again. Best Regards, Shaleen Gambhir Operations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Staff was very nice, polite and helpful. Concierge; Sanjeev
Séjour de 12 nuits en février 2020
Réponse de Shaleen le 24 févr. 2020
Dear Guest, Greetings! Thank you for sharing your experience with us at DoubleTree by Hilton Gurgaon. We look forward to welcome you back again. Warm Regards, Shaleen Gambhir Operations Manager

8/10 Bien

JONGEH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Shaleen le 3 févr. 2020
Dear Jongeh, Greetings!! Thank you for your kind ratings. We look forward to see you again. Regards, Shaleen Gambhir Operations Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
新しいホテルである為、ハード面は非常に綺麗です。
Séjour de 1 nuit en janvier 2020
Réponse de Shaleen le 27 janv. 2020
Dear Guest, Greetings!! Thank you for your kind rating. We look forward to welcome you back again at DoubleTree by Hilton Gurgaon. Warm Regards, Shaleen Gambhir Operations Manager

8/10 Bien

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Shaleen le 27 janv. 2020
Dear Neil, Greetings!! Thank you for your kind ratings. We look forward to see you soon. Warm Regards, Shaleen Gambhir Operations Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton Gurgoan
Convenient for my work, not much in locality. Restaurant menu choices were limited but would stay again
Séjour de 5 nuits en janvier 2020
Réponse de Shaleen le 23 janv. 2020
Dear Guest, Greetings!! Thank you for sharing your experience with us at DoubleTree by Hilton Gurgaon. We are please to know that you liked the services and facilities provided by the team. We have also made a note of your feedback and will take care in the future. Thank you for choosing us. We wish to serve you again. Thanks & Regards, Shaleen Gambhir Operations Manager

4/10 Médiocre

Nikhil

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Decent hotel
Hotel was good and clean. The rooms temperature was uncomfortable and it was not possible to change it. For a five star hotel I would have expected it to be easy to have proper air conditioning. I was given two fans and offered a room late in the night. However they did offer us a free ride to the airport.Over all decent hotel
Séjour de 2 nuits en décembre 2019
Réponse de Swati le 10 janv. 2020
Dear Nikhil, Greetings!! Thank you very much for taking the time to providing us feedback about the recent stay with us. I am concerned to learn about your experience and I completely understand that your impression of our hotel is tainted by this experience. Please accept my sincere apologies and be rest assured that, your feedback has been taken very seriously. It is only through concerned individuals like yourself we are able to identify areas where we need to enhance our services. We look forward to having you with us again in near future, hoping that you would give us another opportunity to rectify the same. Thank you! Swati Nagar Marketing Manager

8/10 Bien

Deepa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good. Excellent location. Very good staff. Friendly and serviceable.
Séjour de 1 nuit en décembre 2019
Réponse de Swati le 10 janv. 2020
Dear Deepa, Greetings!! Thank you for your kind rating! We look forward to welcoming you back in the near future. Warm Regards, Swati Nagar Marketing Manager

10/10 Excellent

BIN ABDUL RAHMAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Swati le 10 janv. 2020
Dear Abdul, Greetings!! Thank you for your kind rating! We look forward to welcoming you back in the near future. Warm Regards, Swati Nagar Marketing Manager