Extérieur

Avis sur The Westin Sohna Resort & Spa

5 out of 5
The Westin Sohna Resort & Spa
Vatika Complex, Gurugram, Haryana

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 62 avis sur 118." "
Note des voyageurs de 8 (Bien), d’après 31 avis sur 118." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 118." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 118." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 118." "

8,0/10

Propreté

8,0/10

Personnel et service

8,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Pranati

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best for a weekend getaway. Services are great. Food in their restaurants is amazing. Multiple activities for all age groups. Overall a nice experience.
Séjour de 2 nuits en mars 2024
Réponse de Nivedita Avasthi le 30 avr. 2024
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager

10/10 Excellent

Rishika

Séjour de 1 nuit en août 2023
Réponse de General Manager le 5 sept. 2023
Dear Guest, Renewed greetings from The Westin Sohna Resort and Spa! Thank you for taking out the time to review us after choosing to stay with us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager

8/10 Bien

RAHUL

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay with amazing hospitality. Staff was courteous and they know their job well. Definitely recommended.Food was good but they need to bring in more variety in their spread.
Réponse de The Westin Sohna Resort & Spa le 10 juil. 2023
Dear Guest, Warm greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. However, your feedback regarding the food spread has been well noted. I have directly addressed this feedback with the manager in charge to take this up strongly with the team and avoid such recurrences. We look forward to many more opportunities to be of service, and hope to see you again soon. Be inspired. Be renewed. Warm Regards, Nivedita Avasthi General Manager

10/10 Excellent

Divya, IRVING

Séjour de 1 nuit en février 2023
Réponse de Nivedita Avasthi le 29 mai 2023
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa!Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita AvasthiGeneral Manager

10/10 Excellent

Neha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Nivedita Avasthi le 12 mars 2023
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa!Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita AvasthiGeneral Manager

2/10 Horrible

Nitish

Voyage en famille
Les points faibles : Propreté et personnel et service
There is no working standard of staff .
Réponse de Nivedita Avasthi le 12 mars 2023
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Nivedita AvasthiGeneral Manager

8/10 Bien

Srikrishna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Property
The overall stay was pleasant and comfortable except the Check-in.
Séjour de 1 nuit en octobre 2022
Réponse de Rahul Puri le 12 mars 2023
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa!Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul PuriMulti Property General Manager

8/10 Bien

Sunil

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the visit. 👍
Apart from overpriced food all other aspects of the stay were great. Very friendly staff , well spread out property with so many activities to keep oneself pleasantly occupied.
Séjour de 2 nuits en janvier 2022
Réponse de The Westin Sohna le 18 janv. 2022
“Thank you so much for taking the time to leave us this amazing feedback.”

8/10 Bien

Ankit

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

2/10 Horrible

Manish

Voyage en groupe
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Sohna Resort and Spa! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great experience
Séjour de 1 nuit en juillet 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

8/10 Bien

Rakesh

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was good and satisfying.
Séjour de 1 nuit en avril 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a gift to our parents for their anniversary! They loved it and the place was very clean and sanitized. Definitely Covid approved :)
Séjour de 2 nuits en février 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Inderpal Singh

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

8/10 Bien

sumit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

VIKRAM

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fun time with Family
It’s a fun time together with whole family after a very very long time. It’s a beautiful property with all amenities and with lots of activities for kids. Kids had a great blast.
Séjour de 3 nuits en janvier 2021
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

KHUSHBOO

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Team Westin Sohna le 2 nov. 2020
Thank you for your lovely rating! Hope to see you soon again!

10/10 Excellent

VANJUL

Séjour de 2 nuits en septembre 2020
Réponse de Team Westin Sohna le 2 nov. 2020
Thank you for your lovely rating! Hope to see you soon again!

4/10 Médiocre

shikha

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible service and cleanliness
The standards have really deteriorated. we checked in at 3 however got the room only by 4:30 PM and was still being cleaned. The next day too despite repeated requests the rooms were cleaned only by 6 pm which meant sitting in unmade rooms. The cleanliness was horrible and no replenishment for towels, toiletries, one had to call them for everything. There were no glasses in the room and the service was very delayed. Honestly the staff (housekeeping and team at the restaurant) were really stretched and were trying their best to cope but it is sheer mismanagement on the hotels behalf. Horrible experience and feel bad for the staff that has to endure the criticism from the guests due to lack of service and cleanliness. will not visit again.
Séjour de 2 nuits en août 2020
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Sohna Resort and Spa! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Kamal, Delhi

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing customer service and overall hospitality. The food is delicious and the chefs are very helpful in customizing the dishes e.g we asked for gluten free and lactose free meals and it was prepared for us.
Séjour de 2 nuits en juillet 2020
Réponse de Tusch Daroga le 17 mai 2022
Dear Guest, Renewed Greetings from The Sohna Resort and Spa! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Tusch Daroga General Manager

10/10 Excellent

prashant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Yasushi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful weekend gateway. Had a great stay. Food is delicious as well.
Séjour de 1 nuit en octobre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic pool great food lovely rooms and pleasant staff
Séjour de 2 nuits en septembre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the best resort I have been to in delhi. The Premiere Villa with its niche design, private space and full garden villa was very pleasant to our senses. The restaurant
Séjour de 1 nuit en septembre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Jasneet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about the property is good. No complaints at all.
Séjour de 2 nuits en septembre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Rajneesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay...
They are so amazing...everyone over there are so welcoming...never ever found this kind of experience...value for money...awsm location...away from city....
Séjour de 1 nuit en septembre 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PATHETIC EXPERIENCE Overall experience was pathetic except food. Food was nice. The rooms cleanliness and hygiene were badly compromised. It was like u r staying in some cheap lodge with lot of insects and lizards in ur room and rooms and around ur is all flooded. There is sever problem with electricity and also fittings in bathroom are also leaking. Everything was brought to the notice of Manager and other staff, but they are all helpless and are only sorry and nothing more they can do. They must refund my room rent and give a written apology. ONE SHUD CHOOSE HOTEL OTHER THAN WESTIN SOHNA ROAD.
Séjour de 2 nuits en juillet 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Sohna Resort and Spa! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

10/10 Excellent

Parikshit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Anoop Pandey le 17 mai 2022
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and appreciate you taking out time to review us. We are elated to know that you loved the stay and the facilities and services at the resort. We are glad that we were able to live up to your expectations and make your stay comfortable and memorable. It was a pleasure serving you and we hope to have many more opportunities to serve you again. Be Inspired. Be Renewed. Warm Regards Anoop Pandey General Manager

6/10 Satisfaisant

amardeep

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good for nothing
Poorly managed property..
Séjour de 1 nuit en juin 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from the Westin Sohna Resort and Spa! Thank you for taking out time to share your valuable review with us. Guest reviews are imperative in shaping our continuous growth and it is our sincere endeavor to offer our patrons with an exquisite stay. Having stated that, it is disheartening for us that we were not able to achieve the same during your stay with us. We assure you that our team takes utmost care of our guests and feedbacks such as these will surely be worked upon. Your concerns have been noted and shared with the management for immediate rectifications. . We do hope that you’ll give us another opportunity to welcome you back and curate an exceptional experience for you and your loved ones! Warm Regards, Anoop Pandey General Manager

8/10 Bien

pankaj

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
good ambience , courteous staff, green surroundings . rest rooms need to be more cleaner
Séjour de 2 nuits en juin 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us and appreciate you taking the time to share a review. We are glad you enjoyed your stay with us and the services met your expectations. We strive to ensure that our guests enjoy a memorable experience and we are delighted to know that we were successful in achieving the same. We hope that we will have the pleasure of welcoming you back soon! Please do connect with us on social media for latest updates and promotions. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager

10/10 Excellent

kavita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hospitality
The outstanding experience is due to the excellent team. Each staff member makes one feel welcome and special. From the reception desk to Amit , who drives the golf cart , the chef or the team that serves in the restaurant ( have to mention Ali - and Pritam the manager and Sanaa). It was the peak of summer but the rooms are cool and we relaxed in the calming ambience. The heavenly spa is beautifully constructed. I particularly loved the room called the sanctuary and spent some quiet time in it.
Séjour de 2 nuits en juin 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for staying with us and we appreciate you taking the time to share your feedback. We are humbled with your heartwarming and appreciative note on your memorable experience with us. Our front office, culinary and service teams are thrilled to know of your kind words and we are sure your words of encouragement would go a long way in inspiring and motivating the team. It was a pleasure serving you and we look forward to welcoming you and your family back for more of such rejuvenating stays. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager

10/10 Excellent

Puneet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort & Spa! Thank you for choosing us for your stay, and appreciate you taking out time to review us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during you stay. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort & Spa! Thank you for choosing us for your stay, and appreciate you taking out time to review us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during you stay. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort & Spa! Thank you for choosing us for your stay, and appreciate you taking out time to review us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during you stay. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager

8/10 Bien

Samarjit

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Its a good property. It should improve and make the main coffee shop bigger as it caters to main lunches/dinner/Bf and gets over crowded. Also the food is on the expensive side, specifically the cost of the buffet are not justifiable or worth it. The gym should be better maintained and manned . It was like a hot furnace inside the gym.
Séjour de 1 nuit en mai 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from the Westin Sohna Resort and Spa! Thank you for taking out time to share your valuable review with us. Guest reviews are imperative in shaping our continuous growth and it is our sincere endeavor to offer our patrons with an exquisite stay. Having stated that, it is disheartening for us that we were not able to achieve the same in all aspects of your stay. We assure you that our team takes utmost care of our guests and feedbacks such as these will surely be worked upon. Your concerns have been noted and shared with the management for immediate rectifications. . We do hope that you’ll give us another opportunity to welcome you back and curate an exceptional experience for you and your loved ones! Warm Regards, Anoop Pandey General Manager

8/10 Bien

Voyageur vérifié

感想
全般的に綺麗で快適でまた行きたいと思えた。 プールの水も綺麗。特にウサギやモルモットと触れ合えれるのはインドでは貴重。餌やりは係のおじさんがとても気持ちよくサービスしてくれた。 部屋は過剰な期待はしない方がいい。フロントへ頼み事しても時間はルーズで30分は遅れてくる。 ドライヤーが無くて頼んでも、部屋にケーキを予約してても散々フォローして30分かかった。 自然な中での部屋なので仕方ないがかなり大きなゴキブリがバスルームに出て処置に困った。 時間に余裕を持ってサービス予約する、虫やトカゲは仕方ないと割り切ればグルガオンからの週末旅行にはかなりオススメだと思う。食事はかなり美味しかった。
Séjour de 1 nuit en mai 2019
Réponse de Anoop Pandey le 3 juil. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort & Spa! Thank you for choosing us for your stay, and appreciate you taking out time to review us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during you stay. Your commendations for our team have been shared and received with much gratitude. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Anoop Pandey General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property itself is quite nice and pleasant however the way things are operated and the way staff treats the guest is beyond appalling. I wanted to take my 7 months pregnant wife for a getway babymoon since she cant travel long distance. I decided to book this resort as I had heard nice things about it. After I booked the resort, I called them to arrange a decoration for my wife with baby pictures. The staff who picked up said she will arrange a callback for me. Obviously I never got any callback. I called back again after 4 days and the same thing happened. After another 2 days, I called back and got hung up on. Finally I got an answer that they can't arrange these kinds of decorations cannot be arranged. This left me helpless as my checkin date was only 2 days away and I was left with no choice but to go ahead with the booking since I was not allowed to cancel anymore. For this, they offered me a complimentary cake which I never wanted and didn't care for. Before the checkout, I suggested my wife take a shoulder and foot massage. I called the spa and checked with them that if they can offer spa services to my wife and explained them that she is 7 month pregnant and just needed foot and shoulder massage. They said they can definitely offer it. I dropped my wife to the spa and went to reception for checkout. At spa, they refused to give her massage and provide cart to drop her and made her walk all the way from spa to reception at 2'o clock in the afternoon.
Séjour de 2 nuits en mars 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The property itself is quite nice and pleasant however there are a few things that
Séjour de 2 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great nature's retreat to soothe the senses. Esthetically made & well maintained. Staff was very curteous & eager to help.Child & family friendly activities like the mini zoo, the pool, indoor & outdoor kids play area, cycling, outdoor games & sports, are available. The one bedroom villa was a luxurious experience with a huge & splendid bathroom with a tub. All in all a great stay & very approachable place.
Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I booked a villa and it was really awesome. They decorated the room for our wedding anniversary which looked pretty nice! Food was good too, Staff was very courteous.
Séjour de 1 nuit en janvier 2019
Réponse de Team westin le 25 févr. 2019
Dear Guest, Renewed Greetings from The Westin Sohna Resort & Spa! Thank you sharing an excellent feedback! I’m delighted that you enjoyed every bit of your stay with us. Your kind words regarding the team and our offerings are very warmly received. We invite you to join us on Facebook, Twitter and Instagram to keep informed on our bespoke offers, events calendar, destination tips and more. Once again, thank you for writing to us and we look forward to the pleasure of welcoming you back. Be Inspired. Be Renewed.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hospitality, lush green property. Will definitely come back soon
Séjour de 1 nuit en décembre 2018
Réponse de Team Westin le 27 déc. 2018
Dear Guest, Thank you for this wonderful feedback. It was a pleasure serving you and we look forward to welcoming you and your family back for more of such enriching getaways. Do follow us on social media for the latest updates

2/10 Horrible

Ajay

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not that good, look something else
Not so good experience, the property is overpriced. Don't feel like a premium experience. Had not a good experience
Séjour de 1 nuit en novembre 2018
Réponse de Team Westin le 30 nov. 2018
Dear Guest, Renewed Greetings from Westin Sohna Resort and Spa! Thank you for taking out time to share your review with us. Guest reviews are crucial to our continuous growth. It is our sincere endeavor to offer our patrons with an exquisite stay. However, it disheartens us that we were not able to achieve the same during your visit. We can assure you that our team takes utmost care of the hygiene around the property and such lapses are not tolerated by us. Your concerns have been noted and shared with the management for immediate rectifications. We do hope that you’ll give us another opportunity to welcome you back for an exceptional experience.