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Avis sur Gretna Hall Hotel

4 out of 5
Gretna Hall Hotel
Gretna Green, Gretna, Scotland

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 112 avis sur 356." "
Note des voyageurs de 8 (Bien), d’après 128 avis sur 356." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 356." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 356." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 356." "

7,8/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked pretty much everything! Clean, comfortable with great ambiance. Staff were very efficient and really friendly.
Séjour de 2 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A relaxing stay.
Séjour de 1 nuit en décembre 2023

8/10 Bien

David

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We arrived at 11 pm and were greeted. It took very little time to check us in. We were exhausted and slept well, woke up early, had
Séjour de 1 nuit en novembre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All-round excellence
I dropped one star on eco-friendly because our towels were replaced even though we hung them up, as best we could, to show we would keep them. That's how deep I had to dig to find something wrong with our two night stay. Friendly and efficient service from check-in and throughout our stay. My specific room request was met and the room was as new, except for an area of carpet which had probably been assaulted in some way by one or other wedding guest, as this is the hotel's speciality. There were coach parties and groups of guests on both night we were there, and - from previous experience in other hotels - I probably wouldn't choose to stay there during the height of the wedding season. I'm old and miserable and looking, above all, for somewhere convenient to sleep when choosing a hotel, not a good time! The food in the restaurant was excellent, though pricey compared to similar restaurants in D & G, but this is prime tourism and we didn't feel ripped off as the quality and presentation were both very high. We didn't take breakfast on either day - didn't need to, portions were not stingy - so can't comment on that. Highly recommended.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Becky

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Becky

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay at gretna hall staff all so friendly!
Séjour de 2 nuits en novembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Nice hotel. Bed was a bit uncomfortable, food was nice. All in all, would stop again.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Hazel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff brilliant. Breakfast good. Wedding meal Luke warm, bland, dry tasteless. Empty salt sellers. Felt like a bridal conveyer belt. Carpets in rooms dirty. Marks on all walls. Not the romantic wedding venue we expected. Not a four star hotel. More like a basic 3 star.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Stuart

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wedding stay
Lovely reception at the desk. Lovely rooms and comfortable beds. But lots of stairs. Good selection of drinks at the bar, and not badly priced. Restaurant food was delicious but wine was expensive. Only downside was breakfast. It seemed to be short staffed (or maybe too many wedding guests for the number of staff) and therefore the selection of available foods was variable. So close but easy to improve.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Craig

Séjour de 1 nuit en octobre 2023

8/10 Bien

Stan

Les points forts : Propreté et personnel et service
It's OK
It was OK. We were wedding guests so it was chosen by the bride. We travelled a long way so stayed two nights. Our bed was a standard double. I'm still getting over it,how did we ever cope before getting our king size. The shower doors were missing a runner so the bathroom flooded and the lift was broken and our room was on the second floor so we had to carry the luggage up, and then down again when we checked out. Breakfast buffet was good though
Veggie curry evening meal. Excellent
Buttered chicken evening , excellent.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Sheila

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great overnight stop en route to Edinburgh
Excellent stay. Comfy bed , great shower. All very good
Séjour de 1 nuit en octobre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just a stopover, but enjoyed the experience.
Séjour de 1 nuit en août 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 10 sept. 2023
Thank you for taking the time to leave us a review. I am thrilled you enjoyed your stay with us!

4/10 Médiocre

Nathan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointed
Perfect location. Really nice building but shower didn’t work and repair silicone marks on the bath. Was really disappointed.
Séjour de 1 nuit en août 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 10 sept. 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gretna wedding 💑
Beautiful hotel .very clean .lovely food .servixe is first class. Wonderful place to stay .
Séjour de 2 nuits en juillet 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 7 août 2023
Thank you for taking the time to leave us a review, it is greatly appreciated. Your kind words mean a lot to us!

4/10 Médiocre

Darren

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Poor hotel
Stayed for a wedding at 1pm on our day of arrival but nowhere provided to get changed as there were no early check in availability we had to change in our cars The rooms on floor one were lovely but from 2 upwards are very dated The drinks prices are very expensive also Won’t be visiting here again
Séjour de 1 nuit en juillet 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 3 août 2023
Thank you for taking the time to leave us a review, our check-in time is from 3pm and we cannot guarantee early check-ins which have not been pre-booked. Both our ground floor and first floor bedrooms have been recently refurbished with the second floor being the only floor which is yet to be refurbished and for this is discounted.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 3 août 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated!

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hadn't been to the hotel for about 8 years what a difference in this time bar area restaurant and rooms have been updated to a lovely standard and the staff are all dressed in there smart uniforms This is not to say we didn't enjoy ourselves 8 years ago it was just nice to go back and get a lovely surprise how much it had been updated As for our stay we had a warm welcome at reception and then with the bar and restaurant staff thay were all nice over our 2 day Stay Only concern would be the prices at the bar we noticed some of the people going out to the nearest bars to drink wasn't like that 8 year ago it was more in line with the bars around the area and was away busy in the hotel Other than this thanks for a lovely time
Réponse de Emily - Gretna Hall Hotel Reception Manager le 13 juin 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us and humbled that you can appreciate the change in our hotel & team. We hope to welcome you back again and keep impressing you.Many Thanks

8/10 Bien

Diane

Voyage en couple
Les points forts : Propreté et personnel et service
Woken at 6am by banging doors. I slept ok but you sunk into the middle of the bed.
Séjour de 1 nuit en juin 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 3 août 2023
Thank you for taking the time to leave us a review it is greatly appreciated.

2/10 Horrible

Thomas

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 28 mai 2023
Hi Thomas, as you have provided no detail to your negative scoring I cannot address why your scoring of us was poor. Many Thanks,

10/10 Excellent

Trevor Berney

Séjour de 1 nuit en mai 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 24 mai 2023
Thank you for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Excellent

Anneka

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had eloped at the cottage at Gretna Hall, what an amazing day and great staff. Thank you so much
Séjour de 1 nuit en mai 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 18 mai 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated. We're thrilled you're enjoyed your stay with us!

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
Amazing hotel, friendly staff and fantastic food
Séjour de 3 nuits en mai 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 11 mai 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated.

10/10 Excellent

Rosemary

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Warm friendly welcome. Good understanding of coeliac diet. Excellent well cooked food.
Séjour de 1 nuit en mai 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 11 mai 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated!

6/10 Satisfaisant

Andrew

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
Didn't like : Cracked sink, mould in the bathroom. Bar staff condescending. The outside render is falling off and looks run down.
Séjour de 1 nuit en avril 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 28 mai 2023
The building was built in 1710 however our maintenance team work extremely hard to ensure it is maintained to a high standard. I can only apologise if this was not to your taste.

10/10 Excellent

Allan

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Short stay
Very good stay, food was great, especially breakfast.
Séjour de 3 nuits en avril 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 28 avr. 2023
Thank you so much for taking the time to leave us a review, your kind comments are greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 Excellent

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at Gretna Hall Hotel for 2 nights for my niece's wedding Staff very helpfuland friendly Room was very modern and clean Bar and restaurant lovely. Again, very helpful staff Beautiful grounds and photo areas Hotel is just a 5 minute walk into Gretna town Would definitely recommend
Séjour de 2 nuits en avril 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 28 avr. 2023
Thank you so much for taking the time to leave us a review, your kind words are greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel very friendly
Séjour de 2 nuits en avril 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 16 avr. 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated by our team! We're thrilled you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Lorraine Kirkwood le 11 avr. 2023
Good evening DavidThank you for staying at Smiths Hotel. I am pleased to see you enjoyed your stay with us and hope we can welcome you back soon. Kind regards

10/10 Excellent

Liz

Séjour de 1 nuit en avril 2023
Réponse de LORRAINE le 9 avr. 2023
Good morning LizThank you for staying at Smiths Hotel I am pleased to see you enjoyed your stay. I hope you will visit us again soon.Kind regards

10/10 Excellent

jo

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 28 avr. 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 Excellent

Paul

Séjour de 1 nuit en mars 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 21 avr. 2023
Thank you for taking the time to leave us a review, it is greatly appreciated by our team! We hope to welcome you back in the near future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wedding
Gretna Hall is a lovely place to stay, food is good drink prices a little on the high side nice grounds but to really get the best out of the area you need good weather.
Séjour de 1 nuit en mars 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 29 mars 2023
Thank you for taking the time to leave us a review, it is greatly appreciated. We're thrilled you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Jane

Séjour de 1 nuit en mars 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 12 avr. 2023
Thank you so much for your excellent review! We hope to welcome you back again soon.

10/10 Excellent

David

Séjour de 1 nuit en mars 2023
Réponse de Lorraine Kirkwood le 21 mars 2023
Good morning David Thank you for staying at Smiths I am pleased you enjoyed your stay and hope we will see you again soon. Kind regards

10/10 Excellent

Mary

Séjour de 1 nuit en février 2023
Réponse de Emily - Gretna Hall Hotel Reception Manager le 4 mars 2023
Thank you for taking the time to leave us a review, it is greatly appreciated. Many Thanks!

8/10 Bien

sam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Lorraine Kirkwood le 25 févr. 2023
Good morning Thank you for staying at Smiths hotel and offering feedback. I am pleased you enjoyed your stay and hope to see you again soon. Kind regards

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and staff. Looking forward to staying again in august for our wedding.
Séjour de 2 nuits en février 2023
Réponse de Lorraine Kirkwood le 21 févr. 2023
Good morning ChrisThank you for staying at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope you will visit us again. Kind regards

6/10 Satisfaisant

Anne marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Hotel was lovely. Room was good size
Séjour de 1 nuit en décembre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 21 déc. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated.

10/10 Excellent

Helen

Séjour de 2 nuits en décembre 2022
Réponse de Lorraine Kirkwood le 20 déc. 2022
Good morningThank you for staying at Smiths Hotel and taking the time to give feedback.I hope you will visit us again soon.

8/10 Bien

Benn

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 29 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated. Many thanks.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 29 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated. Many thanks.

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend Break and Shopping.
This is the third time at hotel better room this time as I booked superior room it was excellent only thing missing was a fridge but I will go back next year.
Séjour de 2 nuits en novembre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 24 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Great hotel, friendly and helpful staff, will be a regular stopover for me on my way along the A75
Séjour de 1 nuit en novembre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 20 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 20 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

8/10 Bien

Clare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel and fantastic food.
Lovely hotel and fantastic food. Only negative was being in a room above the main wedding function disco when we weren’t part of their group. Too noisy to sleep…but I guess that’s to be expected when you’re staying at a wedding venue.
Séjour de 1 nuit en octobre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 20 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 20 nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

6/10 Satisfaisant

Lynn

Les points forts : Personnel et service
OK
VERY small bedroom with stained carpet, apart from that clean enough. The corner shower cabinet only opened a partly. Communal toilets were in need of an upgrade and very smelly. Staff were very friendly and helpful.
Séjour de 1 nuit en octobre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 20 nov. 2022
Thank you for taking the time to leave us review, it is greatly appreciated!

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Emily - Gretna Hall Hotel Reception Manager le 23 oct. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!