Avis
6,2
6,2/10
Propreté
7,2/10
Personnel et service
5,2/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
16 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 17 oct. 2023
Dear Vincent,We apologize for the inconveniences you experienced during your stay. It's essential that our guests have a comfortable and pleasant stay, and it's clear we fell short of meeting your expectations. The issues you've mentioned, such as the non-functional TV, noisy appliances, dust, and the complicated shower, should not have occurred, and we will address these concerns with our team to prevent them from happening in the future. We understand your concerns about the lack of an elevator and breakfast, and we'll consider ways to improve the overall guest experience. We appreciate your feedback, and we hope you might consider giving us another opportunity to provide you with a better stay. Thank you for sharing your concerns.Sincerely,Hotel Manager
8/10 Bien
Didier
17 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avis
Didier
Séjour de 1 nuit en mai 2022
Réponse de Directeur de l'hôtel. le 14 juin 2022
Cher invité,
Merci pour le séjour récent et les commentaires. Content de voir des retours positifs.
Nous avons également pris note de votre suggestion. Vous pouvez vous attendre à un séjour encore amélioré la prochaine fois.
Sincèrement,
Directeur de l'hôtel.
6/10 Satisfaisant
Crystal
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Deborah
21 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Deborah,We're sorry to hear about your disappointing experience during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we will address the issues you've raised with our team to ensure improvements are made. We hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager
2/10 Horrible
Terri
Voyage en famille avec de jeunes enfants
19 mai 2024
Terri
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Terri,Thank you for staying with us and for sharing your feedback. We're sorry to hear about your disappointment. Rest assured, we take your concerns seriously, and we will thoroughly investigate the matter. Your satisfaction is important to us, and we sincerely apologize for any inconvenience caused. We appreciate your understanding and patience as we address this issue.Sincerely, Hotel Manager
10/10 Excellent
Shanquita
16 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Shanquita
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Shanquita,We're thrilled to hear that you had a very nice stay and that you loved your experience! Thank you for the fantastic rating and feedback. We appreciate your support and look forward to welcoming you back for another enjoyable stay. If you need any assistance in the future, feel free to reach out. Sincerely, Hotel Manager
10/10 Excellent
Marcus, Horn lake
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcus
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Marcus,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
2/10 Horrible
Antoninezs
27 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Antoninezs
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Antoninezs,We apologize for falling short of your expectations during your stay. Your feedback is important to us, and we're committed to addressing any issues you encountered to ensure a better experience for our guests in the future. If you're willing to provide more details about your concerns, we'd greatly appreciate it. Thank you for bringing this to our attention.Sincerely, Hotel Manager
6/10 Satisfaisant
BENNILYN
21 avr. 2024
BENNILYN
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 13 mai 2024
Dear BENNILYN,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
Jada
Voyage en groupe
21 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jada
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Jada,We appreciate your feedback and apologize for the issues you experienced during your stay. It's concerning to hear about the "old" smell and the shower not working properly. Maintaining a comfortable and functional environment for our guests is important to us, and we regret that we fell short in this instance. Your comments will be shared with our team to ensure that necessary improvements are made to address these issues promptly. We hope you'll consider giving us another chance to provide you with a more positive experience in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager
4/10 Médiocre
Savanna
Voyage en famille
21 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Savanna
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Savanna,We sincerely apologize for the multiple issues you encountered during your stay. It's unacceptable that you experienced a hanging light fixture, towels with hair on them, and cleanliness issues with various items in your room. Providing a clean and comfortable environment is a top priority, and we regret that we failed to meet your expectations in this regard. Your feedback regarding the check-in and check-out experiences will be shared with our team for further training and improvement. It's disheartening to hear that you didn't receive the level of service and attention you deserved. We understand your frustration, especially after attending a late concert and having a long journey home. Please know that we take your concerns seriously, and we will take immediate steps to address the issues you've raised to ensure they are not repeated in the future. We appreciate you bringing these matters to our attention and allowing us the opportunity to make things right. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We hope you'll consider giving us another chance to provide you with a more positive experience in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Susan
17 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Susan,Thank you for your feedback. We're glad to hear that you found our staff to be friendly. Your satisfaction is important to us, and we appreciate your input. If there are any areas where we can improve or if you have any further feedback to share, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
2/10 Horrible
Crystal
Voyage en couple
7 avr. 2024
Les points faibles : Équipements
Crystal
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Crystal, We apologize for the negative experience you had during your stay. This is not the level of service or cleanliness we aim to provide, and we take your feedback seriously. We apologize for any lack of friendliness from our office staff and any miscommunication regarding the deposit. We will address this with our team to ensure better customer service moving forward. We are disappointed to hear about the cleanliness issues in your room, including the dust, stains, leaking faucet, and rusted appliances. We will immediately investigate these matters and take the necessary steps to rectify them. We appreciate your honesty and regret that we did not meet your expectations. We value your feedback and will use it to improve our services. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Management
6/10 Satisfaisant
Lucas
Voyage en famille, Voyage d’affaires
19 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lucas
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 20 mars 2024
Dear Lucas,Thank you for sharing your feedback. We apologize for any disturbance caused by noise during your stay. We'll investigate the issue further to ensure our guest's comfort. Your comments are invaluable as we strive to improve our services. We hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager
10/10 Excellent
Deborah
Voyage d’affaires, Voyage en couple
17 mars 2024
Deborah
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Deborah,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations. We can't wait to welcome you back for another fantastic experience at our hotel!Sincerely, Hotel Manager
2/10 Horrible
Javen
10 mars 2024
Javen
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Javen,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager
6/10 Satisfaisant
Vanessa
Voyage en famille
9 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Vanessa,We're glad to hear that you found the bed clean and comfortable during your stay. Your comfort is our priority, and we're pleased that this aspect met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
4/10 Médiocre
Randy
7 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Randy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 9 mars 2024
Dear Randy,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay. We're committed to addressing your concerns and improving our services. If there's anything specific we can do to make things right or improve for your next visit, please let us know.Sincerely, Hotel Manager
4/10 Médiocre
Michelle
Voyage d’affaires
12 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Michelle
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Michelle,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the condition of the lamps, the smell of mildew, and the comfort of the bed is concerning and not reflective of our standards. We will address these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
2/10 Horrible
Cathy
3 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not worth any $
Cathy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Cathy,We sincerely apologize for the subpar experience you had during your stay, and we appreciate you bringing these concerns to our attention. Your feedback is crucial, and we are committed to addressing and rectifying these issues promptly. Please be assured that your comments will be shared with the relevant teams to improve our overall guest experience. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of your expectations. If you reconsider staying with us in the future, we will make every effort to provide you with a much-improved experience.Sincerely, Hotel Manager
4/10 Médiocre
Dorothy
3 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dorothy
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Dorothy,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager
2/10 Horrible
Heidi
Voyage en famille
1 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
An absolutely disgusting hotel.
Heidi
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 2 févr. 2024
Dear Heidi,We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards, and we deeply regret the negative experience. Your detailed feedback is invaluable, and we will address these issues immediately to ensure improvements. Thank you for acknowledging the staff's kindness, we are committed to rectifying the shortcomings and hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
4/10 Médiocre
Jeremy
1 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 2 févr. 2024
Dear Jeremy,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we take it seriously. We're committed to providing a clean and well-equipped environment for our guests, and it's clear we fell short. Please be assured that we will address these issues promptly to ensure a more comfortable and pleasant stay for future guests. We appreciate your input, and we hope you might consider giving us another opportunity to serve you better in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Jane, Macomb
Voyage en famille
19 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 20 janv. 2024
Dear Jane,We apologize for any inconvenience caused by the uncleared snow around the hotel walk. Guest safety is a top priority, and we appreciate you bringing this to our attention. We will address this promptly to ensure a safer environment for our guests. Thank you for your feedback, and we hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager
6/10 Satisfaisant
Patricia
18 janv. 2024
Patricia
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 19 janv. 2024
Dear Patricia,Thank you for sharing your positive experience with us. We're delighted to hear that you liked the property, felt safe, and found it well-maintained. Your preference for scrambled eggs is duly noted, and we appreciate your feedback. It's wonderful to know that our staff's courtesy contributed to your stay. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager
8/10 Bien
Patricia
14 janv. 2024
Patricia
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 16 janv. 2024
Dear Patricia,Thank you for awarding us a 4 out of 5-star rating, signifying your satisfaction with your stay. Your feedback is invaluable in our continuous commitment to enhance our services. We'll share your comments with our entire team. We're grateful for your choice in staying with us and look forward to welcoming you back soon!Sincerely, Hotel Manager
2/10 Horrible
Carl
Voyage en famille
12 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carl
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 13 janv. 2024
Dear Carl,Thank you for bringing these concerns to our attention. We apologize for the overpowering bleach scent in your room. We take cleanliness seriously, but we understand that it should not disrupt your comfort. We will address this issue with our housekeeping team to ensure it doesn't happen again. Regarding the continental breakfast, we apologize for the inconvenience and the absence of juice and quality sausage patties. We strive to provide a satisfying breakfast experience for our guests and we appreciate your feedback. We will review our breakfast offerings to ensure they meet our guest's expectations in terms of variety and quality. We value your feedback and appreciate your understanding. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Manager
6/10 Satisfaisant
Harold, University City
8 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Harold
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Harold,Thank you for providing a rating. If you have any specific feedback or comments about your experience, we'd love to hear more to better understand how we can improve. Your input is valuable, and we strive to make every guest's stay enjoyable.Sincerely, Hotel Manager
8/10 Bien
devon
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
devon
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Devon,We appreciate your rating! If there are any specific aspects of your experience you'd like to share or if there are areas where we can improve, please feel free to provide additional feedback. Your input is valuable, and we aim to ensure our guests have a positive experience during their stay.Sincerely, Hotel Manager
6/10 Satisfaisant
Rena
Voyage en couple
5 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rena
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Rena,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during check-in and the issue with the initial room's heating. Your feedback is valuable, and we're glad to hear that the staff on the later shift was able to promptly address the situation by moving you to a different room. We appreciate your understanding, and if there's anything else you'd like to share or if there are ways we can improve, please feel free to let us know. We hope to have the opportunity to provide you with a more positive stay in the future.Sincerely, Hotel Manager
4/10 Médiocre
Kaitlin
3 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Kaitlin
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Kaitlin,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
10/10 Excellent
Santita
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Santita
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 6 janv. 2024
Dear Santita,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the perfect rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Best Regards, Hotel Manager
6/10 Satisfaisant
Gia
Voyage avec des animaux de compagnie
31 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Gia
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Gia,Thank you for your feedback. We're pleased to hear you found the price and location favorable for your journey. We apologize if the hotel's appearance was underwhelming. We value your input, and it will be considered as we strive to enhance our guest's experiences. We hope the other aspects of your stay met your expectations, and we appreciate your patronage. Safe travels!Sincerely, Hotel Manager
10/10 Excellent
Zachary
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zachary
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Manager le 30 déc. 2023
Dear Zachary, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
6/10 Satisfaisant
Anthony
25 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Anthony,We appreciate your 3 out of 5 rating and review. Your insights are valuable to us in enhancing our hotel service. Please share any specific opinions you have, as they will guide our improvements. Thank you for your feedback, and we hope to welcome you back for a 5-star experience in the future!Sincerely, Hotel Manager
8/10 Bien
Lori
Voyage d’affaires, Voyage en couple
18 nov. 2023
Les points forts : Propreté
Les points faibles : Équipements
Lori
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 19 nov. 2023
Dear Lori,Thank you for your overall good rating! We're thrilled to know you had a wonderful stay. We apologize for any inconvenience with the Wi-Fi and appreciate your understanding. Our team is addressing this issue to ensure a seamless experience in the future. We look forward to welcoming you backSincerely, Hotel Manager
10/10 Excellent
Gooitzen
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gooitzen
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 19 nov. 2023
Dear Gooitzen,Hello! It is delighting to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager
8/10 Bien
Kyra
11 nov. 2023
Kyra
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 2 déc. 2023
Dear Kyra,Thank you for your rating! We appreciate your feedback and would love to know if there's anything specific that stood out or areas where we can improve. Your input is valuable to us as we strive to provide the best possible experience for our guests. We hope to host you again in the future.Sincerely, Hotel Manager
8/10 Bien
Jerrod
Voyage d’affaires
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerrod
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 11 nov. 2023
Dear Jerrod,We're thrilled to hear that you found the bed comfortable! Providing a restful and enjoyable experience is a priority for us. Your positive feedback is appreciated, and we hope the comfortable accommodations added to the overall enjoyment of your stay. If there's anything else you particularly liked or if you have any suggestions for improvement, we'd love to hear more. Thank you for choosing us, and we look forward to welcoming you back for another cozy stay!Sincerely, Hotel Manager
2/10 Horrible
BEVERLY
Voyage en famille
6 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BEVERLY
Réponse de Hotel Manager le 7 nov. 2023
Dear BEVERLY,I'm truly sorry to hear about your extremely disappointing experience. The conditions you've described are completely unacceptable and do not meet our standards of cleanliness and comfort. Your feedback is vital, and we take this seriously. We will address these issues immediately to ensure a drastic improvement in the quality of our accommodations. Your experience is not reflective of our usual standards, and we're committed to rectifying these issues. We appreciate your understanding and bringing this to our attention.Sincerely,Hotel Manager
4/10 Médiocre
Paul
Voyage en famille
5 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Paul,I'm sorry to hear about the multiple issues you encountered during your stay. The behavior of the check-in clerk, the room condition, and breakfast standards falling short of expectations are concerning. Additionally, the early interruption by the cleaning staff is regrettable. Please be assured that your feedback is valuable, and we take these matters seriously. I'll ensure your comments are addressed with the team to prevent such occurrences in the future. We aim to offer a better experience on your next visit.Sincerely,Hotel Manager
6/10 Satisfaisant
Ramesha
28 oct. 2023
Ramesha
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Ramesha,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager
4/10 Médiocre
Lonnie
Voyage en famille
26 oct. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lonnie
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Manager le 26 oct. 2023
Dear Lonnie,Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the ant issue in your room. We will investigate and address this matter with our cleaning and maintenance teams to ensure it is resolved promptly and effectively. Your feedback is vital in helping us make improvements, and we hope you'll consider giving us another chance to provide a more pleasant stay in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Tina
23 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tina
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Tina,Thank you for your feedback and for rating your experience. If you have any specific comments or suggestions that could help us improve, please feel free to share them. Your feedback is valuable to us, and we hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager
2/10 Horrible
Chris
18 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Chris,I deeply regret learning about the disappointing experience you had during your stay, and I offer my sincerest apologies for the unfortunate circumstances you encountered. I understand your feelings of frustration and disappointment, especially in light of the multiple issues you've mentioned. Rest assured, we will thoroughly investigate the incidents to determine their root causes and take appropriate corrective actions to prevent similar occurrences in the future. We want to emphasize that the problems you encountered do not reflect our usual standard of hospitality, and we are committed to addressing your feedback with our team and implementing the necessary solutions to ensure our guest's satisfaction. We hope you will be understanding of the situation and consider giving us another opportunity to provide you with a more positive impression of our property in the future. Your satisfaction is important to us, and we value your feedback.Sincerely,Hotel Manager
2/10 Horrible
Patricia
18 oct. 2023
Patricia
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 8 nov. 2023
Dear Patricia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager
2/10 Horrible
Holly
10 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holly
Réponse de Hotel Manager le 11 oct. 2023
Dear Holly,We appreciate your feedback and the time you've taken to share your experience with us. We apologize for any disappointment you may have encountered during your stay. Rest assured, we will thoroughly investigate your concerns and take the necessary actions to enhance our guest's experiences in the future. We hope you'll consider giving us another opportunity to welcome you back soon. Your satisfaction is our priority.Sincerely,Hotel Manager
10/10 Excellent
Kaneisha
Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaneisha
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 9 oct. 2023
Dear Kaneisha,Thank you for your review and for choosing our hotel. We are thrilled to hear that you found our establishment to be clean, affordable, and quiet during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Sincerely,Hotel Manager
2/10 Horrible
Marcus, Horn lake
Voyage en famille
8 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Marcus
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Marcus,I'm truly sorry to hear about the numerous issues you encountered during your stay. It's clear that your experience fell far short of our usual standards, and I deeply apologize for the inconvenience and discomfort you experienced. The mix-up with the room key and the presence of previous guests in your initial room is unacceptable, and I regret that you had to go through such an ordeal. The issues you faced with the sheets and the disruptive morning experience are also deeply concerning, and we appreciate your patience in allowing us to address them. Your feedback is valuable, and I assure you that we will investigate each of these matters to ensure such incidents are not repeated. We take your comments seriously and will work diligently to rectify the concerns you've highlighted. I hope you can understand that this is not a reflection of our usual hospitality, and we genuinely hope you might consider giving us another opportunity in the future to provide you with a more positive experience. Your satisfaction is important to us, and we thank you for your feedback.Sincerely,Hotel Manager
8/10 Bien
David
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 9 oct. 2023
Dear David,Thank you for sharing your positive experience with us. We're delighted to hear that the young woman at the front desk assisted you efficiently, and Lana from the front desk went above and beyond to help you with the TV setup. Your kind words are much appreciated, and we will make sure to pass on your compliments to our team members. We hope to continue providing you with excellent service during your stay, and if you ever need any assistance, please don't hesitate to reach out.Sincerely,Hotel Manager